View from property
Check availability

Reviews of Cottage Mews Motel

3 out of 5
Cottage Mews Motel
311 Lake Terrace, Taupo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 145 out of 184 reviews" "
Rating 8 - Good. 30 out of 184 reviews" "
Rating 6 - Okay. 8 out of 184 reviews" "
Rating 4 - Poor. 1 out of 184 reviews" "
Rating 2 - Terrible. 0 out of 184 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HELEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant place to stay, good locality and spacious area for parking
Stayed 1 night in May 2024

10/10 Excellent

Joanne, Hawera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Clean, and Tidy, with great communication with the managers/owners. We were arriving late, so they turned the heat pump for it. Which was lovely gesture.
Stayed 1 night in May 2024
Response from Tania on 20 May 2024
Thanks it our pleasure. Hope to see you again.

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Nice short walk to the lake. Dog friendly. Small enclosed courtyard. Spa bath & good shower. Unable to get the air-conditioning to stay working. Would stay again.
Stayed 1 night in May 2024
Response from Tania on 20 May 2024
Sorry to hear air cond didnt work for you ,you should of phone office with the phone in unit an we would have got it going as all our air cond work

8/10 Good

Deval

Travelled with family
Liked: Cleanliness
Good property with parking
Stayed 1 night in May 2024

10/10 Excellent

Raksha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the units were clean and serviced daily. Central location with the lake being two minutes walk away and Taupo central less than 5mins drive. We had a in-room spa which was a nice way to relax at the end of the day. Would definitely recommend
Stayed 3 nights in Apr 2024
Response from tania on 20 May 2024
Thanks for your lovely words, we hope to see you again.

8/10 Good

John

Liked: Cleanliness, amenities
Nice walks around the lake.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service from the helpful owners. Room was excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, nice facilities while keeping it's character. Very clean and comfortable. Owners were a pleasure to deal with.
Stayed 1 night in Apr 2024

10/10 Excellent

Liala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation. Clean, comfortable and great customer service, only trouble was the Wifi cuts in and out.
Stayed 1 night in Apr 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good family feel, very comfortable. Thabk you very much, we will be back! 🙂
Stayed 1 night in Apr 2024

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of Lake Taupo.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel, Remuera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place - would definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Vikash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to spend your holiday, great customer service. We also liked the Manager's two cute fur babies.
Stayed 1 night in Mar 2024
Response from tania on 12 Apr 2024
Thank you ,so pleased you enjoy your stay ,we hope to see you again.

10/10 Excellent

Jenny

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, would stay there again
Stayed 1 night in Mar 2024
Response from tania on 4 Apr 2024
Thanks for stay with us , we look forward to seeing you again.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable with lovely view! The only minus is that property doesn't have sound proof walls and we could hear all neighbors walking and talking from 6 am.
Stayed 1 night in Mar 2024
Response from tania on 12 Apr 2024
So sorry the neighbors making noise you should of told us as we live on site as we would of spoken to them s sorry.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay in Taupo staff always friendly and rooms well thought out and lovely and clean.
Stayed 1 night in Mar 2024
Response from tania on 4 Apr 2024
Thanks for your lovely words. Hope to see you again.

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a very comfortable stop en route Auckland to Wellington
Stayed 1 night in Mar 2024
Response from Tania on 12 Apr 2024
Hope next time you will able to stay with us longer all the best.

10/10 Excellent

Coreena

Liked: Amenities, property conditions & facilities
An interesting set out with bedroom and bathroom downstairs, and kitchen/living upstairs. A pretty cool view across the lake from upstairs. The Ironman was happening during our stay so lots of people around but once the doors were closed the noise was gone. Free laundry with paid dryer. I really enjoyed our stay here. Would just have liked it if the staff on check in gave us a bit more information about amenities and dining/events but I thought it was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we stayed at in NZ. Very comfortable, well presented and clean. Would stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and easy access to water and dining.
Stayed 1 night in Feb 2024

8/10 Good

Genevieve

Travelled with family and small children
Liked: Cleanliness, amenities
This property’s location (right on the lake and a little way out of Taupo (so quiet but not annoyingly far away from town) was great. The property was clean and the amenities were good. Beds nicely made up with crisp fresh sheets. The decor and layout was a little dated and tired but all in all it was a good clean convenient place to stay, with excellent lake access.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cottages were spacious and well laid out , really friendly reception and everything you needed was there Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
There was heaps of space
Stayed 1 night in Dec 2023
Response from Tania on 1 Jan 2024
Thanks for your review.

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from Tania on 1 Jan 2024
Thank you for your excellent review hope to see you again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The managers were very helpful.
Stayed 1 night in Nov 2023
Response from tania on 23 Nov 2023
Thank you for your fab score, we hope to see you again.

10/10 Excellent

Ruby

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and suitable for family of 2 kids
Stayed 1 night in Oct 2023
Response from tania on 29 Oct 2023
Thanks for your excellent review , we hope to see you again.

10/10 Excellent

Hayley

Stayed 1 night in Oct 2023
Response from tania on 23 Nov 2023
Thank you for your lovely words, we hope to see you again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from tania on 29 Oct 2023
Thanks for your review , so hope to see you again.

10/10 Excellent

Lois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Cottage Mews it meet all our needs Thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
The room was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Esperanza

Stayed 2 nights in Aug 2023

10/10 Excellent

Liala

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, accommodation is comfortable and clean. Will be back for sure.
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Stayed 2 nights in Jun 2023

10/10 Excellent

Igor, Bonbeach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely lovely small motel near the lake. Despite the fact that it is a bit far from the shopping and restaurants, we were very pleased with the rooms and the service.

10/10 Excellent

Mary Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quaint and had beautiful view of the lake.
Stayed 3 nights in Mar 2023
Response from Tania on 30 Mar 2023
Thanks Hope to see you again.

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Property conditions & facilities
Not really in top 1%
Our expectations were high as we entered the driveway, noting the prominently displayed sign recognising the property as one of the top 1% of hotels on Trip Advisor – despite being a motel. Perhaps this might be a great motel, but my verdict is that it’s closer to the bottom, rather than the top, 1% of hotels. Our room would have been quite familiar to a visitor from the 1980s, with the décor, mini kitchen and furniture a throwback to that era. The light fittings were so old they were rusting away with the old style light bulbs pumping out the heat. The TV was a little newer, the 50 inch centrepiece (an early TV version from Samsung with a resolution of 760ip) was a mere 13 years old and so incompatible with the resolution of todays laptop. The crockery was definitely from the past, but it was more akin to those found in student accommodation. There were four very small cheap main dinner plates and bowls, but just three water and wine glasses plus three mugs but only the most basic cutlery for two. The casserole top and bottom were from different sets. Meanwhile the super cheap plastic bin (surely not another 80s relic?) had a split lid, and no differentiatIon between recyclable and landfill. I suspect that once upon a time, maybe when it was built, the property had a great view of the lake, a major implied attraction, but not any more. Another building has been built in front and so taken the prime spot, therefore very few rooms actually can see the water (see photo).
A functional and compact kitchen
Rust on the old fashioned light fittings
Dirt on the window frame
Old light fittings
Stayed 2 nights in Feb 2023

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities
Room could do with a fresh cost of paint and reception stank of cigarettes which was extremely off putting. But the bed was nice and it was quiet.
Stayed 1 night in Feb 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Josée

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2022

10/10 Excellent

Bruno, Singapore

Stayed 1 night in Dec 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great blend of modern conveniences with a traditional aesthetic. The management and staff were helpful and friendly. A great home base from which to explore Taupo and area!
Stayed 3 nights in Nov 2022
Response from Tania on 26 Nov 2022
Thank you for your lovely words, we hope to see you again.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfy
Nice comfy cottage . Only challenge it was on two levels . Master bed had a half bathroom as well as a small Jacuzzi. Storage area was little small . Overall a convenient place .
Stayed 1 night in Nov 2022
Response from Tania on 26 Nov 2022
Thank for your kind words ,next time you might like a Garden unit which is on one level.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room with a patio outside. Very close to the lake and quiet.
Stayed 1 night in Sep 2022
Response from Tania on 11 Sept 2022
Thank you for your lovely words, we hope to see you again.

4/10 Poor

kim

Stayed 1 night in May 2022
Response from Tania on 31 May 2022
Hi what were you unhappy about.

10/10 Excellent

min

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy access to the lake . Love staying at this property.
Stayed 1 night in Apr 2022