All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rooms clean and while it’s an older motel the decor is fresh. Friendly staff
Sally
Stayed 1 night in Mar 2024
Response from Steven and Andrea on 26 Apr 2024
Thank you for your positive comments and for noticing that in the last six months we have updated bed linen; added air fryers and new kitchenware and new room compendiums
8/10 Good
Willie Lorraine
Travelled with group
23 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Alexander the Great motel
Comfortable, clean, awesome wifi speed, real milk, good mattress, quiet and most of all,
FABULOUS CHECK IN!
Willie Lorraine
Stayed 1 night in Feb 2024
Response from Steven and Andrea on 5 May 2024
Thank you for choosing the Alexander Motel.It is an older building, but we have undertaken in the last six months many upgrades to keep the decor fresh and appliances new. We look forward to seeing you again soon.
Very dated motel. Uncomfortably hot during our stay but no fan or Aircon. A few insects inside but I know this sometimes can't be helped. There was an unexpected air fryer in the room but otherwise a basic room. Didn't like that they charged my credit card before I arrived which incurred card fees I could have avoided had they waited until I checked in. Of the multiple hotels we stayed in during our NZ trip this was the worst, but it'll do if it's your only option.
Ji Yoon
Stayed 1 night in Jan 2024
Response from Steven and Andrea on 23 Jan 2024
Thank you for your review. I'm disappointed that you didn't come and talk to me during your stay or even after your stay because I do tell all of our guests that if they have any questions or any problems to come and see me and I will resolve the problem. If you had come and seen me, I would have told you that all the rooms do have fans in them. Also, our descriptions on Agoda are accurate. We do not mention anywhere about air conditioning. The descriptions of our facilities are also accurate. Before booking, you could have contacted me to discuss your needs. Regarding the credit card payment, you were not charged any extra that what was quoted to by Agoda. The room rate was decreased to absorb the credit card fee. We used the credit card that you chose to provide us when you booked the room through Agoda. I'm sorry we didn't meet your expectations. In the post stay email you are invited to contact me personally to discuss ways that we can improve. You chose not to contact me and instead post this inaccurate review. We are here to help. We are here to serve you and make your stay pleasant.
6/10 Okay
Kimberley
Travelled with family
2 Jan 2024
Liked: Cleanliness, staff & service
Comfortable beds. Property was clean. But I would have expected air con. Our room was 26 degrees at night with only the option of opening windows to cool the room, which I didn’t feel comfortable with doing on the ground floor given there were no security locks.
Kimberley
Stayed 1 night in Dec 2023
Response from Steven and Andrea on 4 Jan 2024
I feel sorry for the discomfort that you experienced while staying with us. I just checked our room description online and we are accurate. We do not advertise that we have AC. Each room has a fan in the closet. I really would have appreciated if you'd come to me first to give me an opportunity to resolve the problem. I do tell all our guests on arrival that if they have any questions or any problems to come and see me. I am also available by phone or email to answer any queries you have when choosing your accommodation. That's great feedback about the window safety stays. I've just ordered them now. Kind regards
Staff were very friendly and helpful. We were able to do laundry and the kitchenette was well supplied. It was a short walk to groceries and restaurants.
Kim
Stayed 1 night in Nov 2023
Response from Steven and Andrea on 22 Nov 2023
Thanks for the review. You are always welcome here. We wish you a safe and happy journey and hope to see you next time.Kind regards,Steven and Andrea
Host very helpful when we arrived, showed us to our room and ran through TV and how things worked, very friendly.
Linen and towels were lovely, and everything could need was there.
very very low water pressure.....
you can count the drops...
shower is terrible the second person has a cold shower!
Karl
Stayed 2 nights in Sep 2022
Response from Jojo on 4 Oct 2022
Hi Karl,It is well commented upon the low water pressure. We have done as much as is possible to increase the pressure but what we have is what you get. We have checked the shower head since you left and it is running at a reasonable pressure, 9liter per minute.As the old saying goes you can please some of the people all the time , some you will never please :)
Quiet and great room. Always stay here, convenient to amentities
Billy
Stayed 2 nights in Sep 2022
Response from Alan on 4 Sept 2022
Thank you
4/10 Poor
Govind
Travelled with family
21 Jul 2022
Disliked: Property conditions & facilities
Cons: Old property painted to look nice, but really needs renovation. Overpriced in my opinion. Toilet had no lock. Dishwashing sink and bathroom vanity is same. 2 panel heaters and beds had electric blankets, but if you were not in bed heating was insufficient. 2 person dining table in a family room.
Pros: Had dishes and cutlery. Bedding was clean. Extra blankets were available.
Heating a huge problem - appears heating regulated from office and turned off around 2am on a night that was 4 degrees - comfortable beds but having to do dishes next to toilet is not hygienic. Quite location close to shopping
Helen
Stayed 1 night in Jun 2022
Response from JOJO on 15 Jun 2022
Thank you for your comments. The heating is regulated by yourself in the room. There is a thermostat in the room and the temperature overnight according to the met service only got down to 8 deg. You didn't do have dishes and if you read the compendium we are happy to do the dishes.
Fantastic hosts, super-friendly. Nice clean units, good parking. Our only concern was the lack of aircon in the room - although we were there on a 36 degree day!!