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Reviews of Grand Hotel Stamary Wellness & Spa

4 out of 5
Grand Hotel Stamary Wellness & Spa
Kosciuszki 19, Zakopane, Lesser Poland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 313 out of 454 reviews" "
Rating 8 - Good. 113 out of 454 reviews" "
Rating 6 - Okay. 22 out of 454 reviews" "
Rating 4 - Poor. 3 out of 454 reviews" "
Rating 2 - Terrible. 3 out of 454 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness
Hotel was fine. You can tell it was once grand, but it’s starting to show age. Bed was pretty uncomfortable, but pillows were worse (you could get different ones but had to pay for them). Front desk staff was unfriendly and rude. Bartenders were amazing. Morning breakfast had lots of variety and options and was decent. Hotel is starting to wear out overall. No AC made it impossible to be in the room during the day. Entry to rooms are disasterous keys. You can hear everything through the walls. It was nice that each room has balconies… but they were shared with other people making it also difficult to cool the room off at night. The area is fine. It’s a bit of a walk to Krupowski street. Not a lot of good options directly by the hotel but the hotel food was awesome. Overall, though, Zakopane as a city was… lacking. It’s a giant carnival and that took away the allure.
Stayed 4 nights in Sep 2023

10/10 Excellent

Robert, Knightdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Krupówki.
Stayed 1 night in Sep 2023

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

lynn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Monika

Travelled with family
Lovely !
We had an amazing stay. The food, spa facilities and the general hotel interior was spectacular! We loved it all ..
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 2 nights in Jul 2023

10/10 Excellent

Aletta

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Justyna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and pretty place.
Stayed 1 night in May 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Gorgeous hotel!! We were so lucky to have found a hotel as lovely as this. Staff really helpful, lovely spa and gorgeous rooms. Really cosy atmosphere and lovely decor too. It is also in really good walking distance from the main street but out of the way enough of the hustle and bustle. There is also a lovely Italian restaurant down the road. We will be staying here again and have already recommended to friends!
Stayed 2 nights in Jan 2023

10/10 Excellent

Zuzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel takes place in excellent place. Nearby the center of Zakopane. Food in the restaurant is delicious, breakfasts top. The only downside - very very cold water in the pool.
Stayed 5 nights in Nov 2022

10/10 Excellent

Olha

Travelled with family
Liked: Cleanliness, staff & service
Great location. Friendly staff. We really loved the character of the hotel!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for visiting Zakopane, only a few minutes from the main street, it felt like staying in an old world resort. Staff were very helpful with any questions. The breakfast buffet was above and beyond expectations. Pool and spa area were also well managed.
Stayed 2 nights in Sep 2022

6/10 Okay

Alvaro E

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My girld friend was bitten bu beg buhs in room 407. My room was fine.
Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with amenities in the heart of Zakopane!
Stayed 3 nights in Sep 2022

10/10 Excellent

Kirill

Stayed 1 night in Jul 2022

10/10 Excellent

Jan

Stayed 5 nights in Jul 2022

10/10 Excellent

Sam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 4 night stay. The hotel is in an ideal location for those wanting to get to the slopes everyday. We stayed in an attic room as a family of 3, room was huge and the beds were comfy. Breakfast was great so much choice and a chance to try lots of new polish breakfast staples. We ate in the restaurant one night and the food was delicious. We utilised the pool and the play area which our 4 year old loved. Only thing lacking was there wasn't enough information provided, I only knew about the kids playroom because I had seen on a website and we didn't find until the day before we left. There is no local information provided in the hotel rooms which would of been great. The staff where really helpful when asked but it would of been great to of had a folder or booklet with things to do, slopes to visit etc.
Stayed 4 nights in Mar 2022

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
What a great hotel. Very friendly staff, very clean and comfy rooms. The spa is amazing after a day of skiing. The breakfast choice is by far the best selection we've ever had when in europe. We'll only stay here anytime we're back in zakopane.
Stayed 4 nights in Feb 2022

10/10 Excellent

Agnieszka, Sterling Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very nice hotel
Stayed 1 night in Dec 2021

10/10 Excellent

Orly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
My stay with the hotel was wonderful and beyond my expectations. The apartment room was big and beautiful with an amazing Mountain View. The staff of the hotel was more than helpful and very kind. I will surely come back
Stayed 3 nights in Oct 2020

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but probably could find cheaper
Lovely hotel in the centre of zakopane, helpful staff, excellent breakfast, small inside pool, we travelled there at the tale end of the coronavirus outbreak and perhaps didn't see it to its best advantages ; no maid service to the room for example which I would expect in a 4 / 5 star hotel.
Stayed 3 nights in Jul 2020

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Nice hotel. Exellent SPA and very good brackfast. Close to main street, bus and train station. Highly recommend.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, staff great, very helpful. Breakfast excellent, lots of choice, fresh omelette's made to order. Great location, nice little stroll to the main street, not to far from the slopes. Only issue I had was that the extra bed in the room for my son was extremely small, smaller than a single, wasnt actually a bed in the first place, like a sofa bed but a chair, a small chair. Be wary if you are booking and have a teenager with you in case you actually think you will get a proper bed.
Stayed 5 nights in Jan 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wore out when arrived made a big difference when I left felt really happy thanks to everyone at hotel
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel and lovely staff. The room was gorgeous and such a comfortable bed. We'll definitely be back.
Stayed 3 nights in Oct 2019

10/10 Excellent

Theresa, Livonia, MI USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right near the main town. Mountain View. Staff was very nice and the breakfast was delicious and included in our stay. Would highly recommend a stay here.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, great breakfast buffet. Beds were uncomfortable & staff was not friendly. Breakfast staff was rude.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

1.5 stars too many
The best thing about this hotel is the spa and pool area. (and the bar tender Andrew and very helpful receptionist Artur) Both my husband and myself used the spa for massages and a facial and highly recommend the service and staff. The location is convienent to the main shopping area, train and bus connections. The hotel itself could use updating, including new bedding, towels, carpeting, furniture, shower stall, and lighting in the bedroom. I am a big fan of "historic" hotels but this one has collected too much dust. The reception staff was a mixed bag. A few very helpful staff members were unfortunately overshadowed by a woman covering the desk when we checked in. To say unfriendly and unhelpful is an understatement. The only information we could get from her was by sheer determination on our part. Nasty comes to mind. If she has red hair run! We stayed in 7 different cities on our trip and the 4 star rating does not hold. Many of our hotels were 3 star and were far above the amenities and overall experience at the Stamary. I honestly hate to write a negative review but in this case I would urge potential clients to look elsewhere considering the positive experiences we had at all other hotels we stayed at. I really wanted to love this hotel, the potential is there but they need to take a hard look and implement some changes.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay in Grand hotel at Zakopane. The lunch & dinner are delicious. Good location to take a shuttle bus to Nata Park. There is a spa and swimming pool. Hope to try next time.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to visit. Excellent breakfast super leisure facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Abhilash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2019

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved it! Beautiful property and convenient location
Stayed 3 nights in Jul 2019

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
Loved the stay in this hotel. Pool area was fantastic and the included breakfast was amazing. Would definitely recommend this hotel!!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and fun to stay at. Great pool/spa area, comfy rooms, and wonderful staff.
Stayed 2 nights in Jul 2019

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Mikhael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

THERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but beautifully maintained. Good location
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019