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Great friendly staff, central location and handy to everything. safe & secure on night entry with no reception staff. We would stay here again. Value for money and the room was a nice size, comfortable bed and pillows, good quality sheets.
easy check-in and out process. Room was clean and big, comfortable beds. Close to everything in the town area.
Qays (Nicky)
Response from The Distinction NP team on 7 Jan 2023
Thanks so much for the positive commentsWe hope you travel safe for the remainder of your travels
6/10 Okay
Maryanne
Travelled with partner
29 Nov 2022
Liked: Staff & service
All ok but bathtub/shower difficult to get into if you're elderly or have mobility issues. Not sure if there are other rooms with better facilities on the property. Staff were very helpful and professional. Location, close to centre.
Maryanne
Response from The Distinction NP team on 29 Nov 2022
Thanks MaryannYes the hotel does have rooms with walkin showers - just ask when booking and more than happy to assist.
Staff were never at the reception except for my checkin when the staff member was so rude. Room were very average. Amenities all closed. Complete rip off for the money we paid and wouldn’t stay here again.
Andrea
Stayed 2 nights in Apr 2022
Response from The Distinction NP team on 26 Apr 2022
Thanks Andrea
Here is our side of the story:
You were extremely rude on checkin and would not wear a mask when asked to.
The receptionist asked for payment (an error on her behalf as you had already paid) and you shot her down before she could even apologise or get a word in.
We messaged you ahead of time to advise our reception hours and on checkin (but you wouldn't listen).
We are more than happy you are not returning as the staff do not need to be treated in the way you spoke to us.
As the hotel manager I witnessed your behavior as was totally shocked.
Be kind!
Great stay, lovely and easy going staff & GREAT shower pressure!!! Would highly recommend this central gem
Sabrina A
Stayed 1 night in Apr 2022
Response from DNP team on 26 Apr 2022
Thanks Sabrina
We look forward to your return
10/10 Excellent
Anthony
Travelled with partner
28 Feb 2022
The hotel has been renovated and everything is in good condition. The room and the bathroom are large. The shower and the wifi are very good. Considering what we got and what we paid, the hotel is very good value. EVERYTHING WORKED! Yes, I definitely recommend this hotel.
Anthony
Stayed 3 nights in Feb 2022
Response from DNP team on 15 Mar 2022
Thanks Anthony we appreciate the positive feedback and look forward to you staying again
No working wifi for the duration of my stay. Reception advised it had been looked into but was unable to be resolved. There was a dirty towel hanging behind the bathroom door when I checked in and was never removed. It wasn’t a great stay and I won’t stay again.
Verified traveller
Stayed 2 nights in Jul 2021
Response from The team DNP on 30 Jul 2021
Hello - thanks for the anonymous review - that is of no help to fix issues. We have had no reports of no working wifi so cannot fix what is not broken. It s has been tested and working fine - maybe your device?
Please talk to reception about any issue during your stay which can be resolved swiftly at the time - mistakes do happen
Response from The Distinction NP Team on 27 Jul 2021
Thank you
6/10 Okay
Verified traveller
Business traveller
14 Jul 2021
Liked: Cleanliness
Disliked: Staff & service
Great room size, clean and tidy, but very tired. Tv in bedroom not working first night, boogie wire/cabling job sticking in and out of wall, shower control/button broken
Verified traveller
Stayed 2 nights in Jul 2021
Response from DNP on 14 Jul 2021
Thanks for the comments
Very hard to fix things when review is anonymous
8/10 Good
Verified traveller
6 Jul 2021
Liked: Cleanliness, staff & service
The property was a bit dated and I found the lift a bit scary to use (encouraged me to use the stairs) but the room was clean and the bed was comfy and staff were all excellent.
Verified traveller
Stayed 3 nights in Jun 2021
Response from The DNP team on 9 Jul 2021
Thanks - lift is perfect working order so unsure of your comment