Exterior

Reviews of Distinction New Plymouth Hotel & Conference Centre

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 872 reviews" "
Rating 8 - Good. 368 out of 872 reviews" "
Rating 6 - Okay. 98 out of 872 reviews" "
Rating 4 - Poor. 25 out of 872 reviews" "
Rating 2 - Terrible. 7 out of 872 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and conveniently located.
Stayed 3 nights in Mar 2024
Response from The DNP team on 9 Apr 2024
Thanks AngelaPleased you enjoyed your stay

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The DNP team on 10 Mar 2024
Thanks Rebecca

4/10 Poor

Sunita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The DNP team on 10 Mar 2024
Thank you We rate you and your group 1 out of 5

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
This place was perfect for me. Great location, quiet, and the front of house person was super helpful. Will stay again!
Stayed 1 night in Feb 2024
Response from Distinction Team on 26 Feb 2024
Thank you Christian, we appreciate the great comments

8/10 Good

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay in the center of city. Would stay there again.
Stayed 2 nights in Jan 2024
Response from The DNP team on 13 Jan 2024
Thanks HansAppreciate the feedback

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from The DNP team on 8 Jan 2024
Thanks Steven

10/10 Excellent

Grayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location and the staff were really helpful and offered local recommendations. The room was comfortable and I enjoyed my stay.
Stayed 2 nights in Dec 2023
Response from Distinction Team on 1 Jan 2024
Thank you, we appreciate the great comments

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and tidy. Nice and quiet. Decent size rooms.
Stayed 2 nights in Nov 2023
Response from Distinction Team on 30 Nov 2023
Thank you, appreciate the great comments

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Distinction Team on 1 Jan 2024
Thank you Joe

10/10 Excellent

Hawea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good rooms. Very central to so many shops
Stayed 2 nights in Nov 2023
Response from Distinction Team on 30 Nov 2023
Thank you for wonderful comments.

10/10 Excellent

Howard

Business traveller
Great staff, super comfortable room and very quiet. Definitely will return.
Stayed 1 night in Nov 2023
Response from The DNP team on 8 Nov 2023
Thanks HowardPleased you enjoyed your stay

8/10 Good

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, good central location but 1 way street access can be challenging plus carparking was very cramped and difficult.
Stayed 2 nights in Oct 2023
Response from The DNP team on 18 Oct 2023
ThanksWe do explain car parking on check-in - its free and first come basis.Alternative free parking is available and also advised on check-in

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from The DNP team on 7 Oct 2023
Thank you Appreciate the rating :)

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for walking into the town centre
Stayed 1 night in Aug 2023
Response from The DNP team on 28 Aug 2023
Thanks Julie :)

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 2 nights in Aug 2023
Response from The DNP team on 22 Aug 2023
Thanks Ricky

10/10 Excellent

Joelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Distinction NP team on 3 Aug 2023
Thanks Joelyne

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff, central location and handy to everything. safe & secure on night entry with no reception staff. We would stay here again. Value for money and the room was a nice size, comfortable bed and pillows, good quality sheets.
Stayed 4 nights in Jul 2023
Response from Distinction Team on 17 Jul 2023
Thanks AndriaAppreciate your great comments

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I WOULD stay AGAIN GREAT PLACE
Stayed 1 night in Jun 2023
Response from Distinction Team on 22 Jun 2023
Thanks RossWe look forward to having you stay again

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2023
Response from Distinction Team on 10 Jul 2023
thank you

10/10 Excellent

Lace

Travelled with partner
Liked: Cleanliness, staff & service
Amazing customer service, nice facilities.
Stayed 1 night in Jun 2023
Response from The Distinction NP team on 6 Jun 2023
Thanks for the great commentsLook forward to having you stay again

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in May 2023
Response from The Distinction NP team on 28 May 2023
Thank you

10/10 Excellent

Carl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the city and sights of New Plymouth. Parking on site but everything is in walking distance.
Stayed 1 night in Apr 2023
Response from Distinction Team on 21 May 2023
Thank you

10/10 Excellent

Rennie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay and comfortable bed I arrived exhausted having driven from Wellington and would have appreciated a more friendly welcome 🤗
Stayed 2 nights in Apr 2023
Response from The Distinction NP team on 23 Apr 2023
Thanks RennieJust for your information the person that "welcomed you" worked a 13 hour day so was exhausted also

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Distinction Team on 20 Apr 2023
Thanks Sarah :)

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from The Distinction NP team on 31 Mar 2023
Thank you :)

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2023
Response from Distinction Team on 21 Feb 2023
Thanks Katrina :)

6/10 Okay

Sheena

10/10 Excellent

Qays (Nicky)

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check-in and out process. Room was clean and big, comfortable beds. Close to everything in the town area.
Response from The Distinction NP team on 7 Jan 2023
Thanks so much for the positive commentsWe hope you travel safe for the remainder of your travels

6/10 Okay

Maryanne

Travelled with partner
Liked: Staff & service
All ok but bathtub/shower difficult to get into if you're elderly or have mobility issues. Not sure if there are other rooms with better facilities on the property. Staff were very helpful and professional. Location, close to centre.
Response from The Distinction NP team on 29 Nov 2022
Thanks MaryannYes the hotel does have rooms with walkin showers - just ask when booking and more than happy to assist.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and excellent location.
Stayed 2 nights in Jun 2022
Response from The Distinction NP Team on 6 Jul 2022
Thanks Sharon Appreciate the great comments

10/10 Excellent

Connor

Stayed 1 night in Jun 2022

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff were never at the reception except for my checkin when the staff member was so rude. Room were very average. Amenities all closed. Complete rip off for the money we paid and wouldn’t stay here again.
Stayed 2 nights in Apr 2022
Response from The Distinction NP team on 26 Apr 2022
Thanks Andrea Here is our side of the story: You were extremely rude on checkin and would not wear a mask when asked to. The receptionist asked for payment (an error on her behalf as you had already paid) and you shot her down before she could even apologise or get a word in. We messaged you ahead of time to advise our reception hours and on checkin (but you wouldn't listen). We are more than happy you are not returning as the staff do not need to be treated in the way you spoke to us. As the hotel manager I witnessed your behavior as was totally shocked. Be kind!

10/10 Excellent

Sabrina A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely and easy going staff & GREAT shower pressure!!! Would highly recommend this central gem
Stayed 1 night in Apr 2022
Response from DNP team on 26 Apr 2022
Thanks Sabrina We look forward to your return

10/10 Excellent

Anthony

Travelled with partner
The hotel has been renovated and everything is in good condition. The room and the bathroom are large. The shower and the wifi are very good. Considering what we got and what we paid, the hotel is very good value. EVERYTHING WORKED! Yes, I definitely recommend this hotel.
Stayed 3 nights in Feb 2022
Response from DNP team on 15 Mar 2022
Thanks Anthony we appreciate the positive feedback and look forward to you staying again

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for the CBD and Pukekura Park. Walking distance to shopping and dining.
Stayed 1 night in Feb 2022
Response from DNP team on 15 Mar 2022
Thanks Ian for taking the time to comment and we look forward to having you stay again

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room and friendly staff
Stayed 2 nights in Jan 2022
Response from DNP team on 9 Jan 2022
Thanks Amber We appreciate the positive feedback

10/10 Excellent

Mabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to shops, cafes/restaurants & supermarkets. Friendly staff. Will definitely stay again in the future
Stayed 3 nights in Dec 2021
Response from DNP team on 4 Jan 2022
Thanks Mabel Was a pleasure having you stay

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from DNP team on 4 Jan 2022
Thanks Anne - appreciate the 10/10

10/10 Excellent

Scott

Stayed 1 night in Apr 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Loved the location of this hotel.Not having a bar restaurant yet but a really great breakfast.
Stayed 2 nights in Jul 2021
Response from The Distinction NP Team on 4 Aug 2021
Thank you for the great comments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoy my 1 night stay
Stayed 1 night in Jul 2021
Response from The Distinction NP Team on 1 Aug 2021
Thank you for your positive comments. We lok forward to welcoming you back at some stage

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No working wifi for the duration of my stay. Reception advised it had been looked into but was unable to be resolved. There was a dirty towel hanging behind the bathroom door when I checked in and was never removed. It wasn’t a great stay and I won’t stay again.
Stayed 2 nights in Jul 2021
Response from The team DNP on 30 Jul 2021
Hello - thanks for the anonymous review - that is of no help to fix issues. We have had no reports of no working wifi so cannot fix what is not broken. It s has been tested and working fine - maybe your device? Please talk to reception about any issue during your stay which can be resolved swiftly at the time - mistakes do happen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Distinction NP Team on 27 Jul 2021
Thank you

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Great room size, clean and tidy, but very tired. Tv in bedroom not working first night, boogie wire/cabling job sticking in and out of wall, shower control/button broken
Stayed 2 nights in Jul 2021
Response from DNP on 14 Jul 2021
Thanks for the comments Very hard to fix things when review is anonymous

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property was a bit dated and I found the lift a bit scary to use (encouraged me to use the stairs) but the room was clean and the bed was comfy and staff were all excellent.
Stayed 3 nights in Jun 2021
Response from The DNP team on 9 Jul 2021
Thanks - lift is perfect working order so unsure of your comment

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and extremely accommodating. Location is central and would stay again
Stayed 1 night in Jun 2021
Response from The Distinction NP Team on 22 Jun 2021
Thanks for taking the time to review us and for the 5/5

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from The DNP team on 24 Jun 2021
Thanks

8/10 Good

Hugh

Liked: Cleanliness, property conditions & facilities, room comfort
Grand
Convenient and comfortable
Stayed 1 night in Jun 2021
Response from The Distinction NP Team on 17 Jun 2021
Thanks for the feedback

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from The Distinction NP Team on 2 Jun 2021
Thanks Kevin

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super central walking distance to town and restaurants. No frills room but clean and tidy with comfy bed, shower and spa bath were great too!
Stayed 2 nights in May 2021
Response from The Distinction NP Team on 2 Jun 2021
Appreciate the comments