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Reviews of Tanna Evergreen Resort & Tours

3 out of 5
Tanna Evergreen Resort & Tours
White Grass Road, Tanna Island

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 52 reviews" "
Rating 8 - Good. 16 out of 52 reviews" "
Rating 6 - Okay. 12 out of 52 reviews" "
Rating 4 - Poor. 6 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at this small Tanna island airport, we were warmly greeted by their staff and assist us to the hotel. Alyssa and Clera are very helpful explaining places around the island and their facilities to us. Arranged all meals for us daily. Excellent service!
Stayed 2 nights in Mar 2024

2/10 Terrible

Anand

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was horrible. Giving 1 star as is not possible to rate less than 1 star. I hope this review serves as a warning for everyone. We had booked via Expedia and I honestly wish I had read the google reviews prior to making this booking as we’ve faced almost every possible problem listed by users in other google reviews. While booking in Expedia, we had booked a “private bungalow” - let me tell you this, in reality this is no where close to a bungalow but resembles a tribal hut. The website only listed 1 picture of this so called “bungalow” which is just the bed and my option very misleading. The room lacked basic amenities such as a kettle, a fan that works in full speed, glasses to drink water etc which you usually expect. Out of desperation, we were forced to upgrade to a “villa room” for a ridiculously expensive charge. Out of the 2 days we stayed here, we faced below issues: - No hot water in shower - Water stopped mid shower 4 times and we had to wait in the shower praying it comes back soon (I’ve had a better experience camping in the wild) - The breakfast was terrible and seriously a joke, they served bread but did not offer jam/butter along with this. I’ve travelled to many third world nations but this has to be a first of its kind. - Lack of cleanliness in the room for the amount being charged as room fare - Charge for wifi - seriously who does that in this day and age?! All in all, this resort is ridiculously expensive and very subpar in providing services
Stayed 2 nights in Dec 2023

10/10 Excellent

Sik Sik

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort has a majestic view of the ocean, the pool is definitely the highlight of the hotel, where you can overlook the ocean, perfect insta photo spot. Note that hotel will charge you for Wifi (if u wanna use) for $500 Vatu per day per room (not a lot). One major event is that, we booked a tour going to the blue cave prior to our arrival online, and there were also tours provided on the spot at the hotel, and on the day we were supposed to go on tour, the tour bus didn't show up. After an hour spent checking with hotel staff and calling the tour agency, it turns out some other hotel guests booked the same tour with the hotel the day before, and the tour bus only took them on tour because they said 'the hotel mentioned there were only 3 guests staying in the hotel, they did not got an update where more guests were coming', the whole miscommunication was a mess and we ended up missed half day of our tour. We really think the hotel do have responsibility, and we never got a proper explanation. So do bear in mind to tell the hotel in advance, just in case anything unlucky happens. The food was great on our first day, however second day was not so good. Coffee in general sucks, would be better if you bring your own dripping coffee lmao. Food was generally very expensive in the resort, and the quality sometimes fluctuate. All in all, the room and the view of the hotel is great, just that the staff can sometimes be unhelpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful surroundings amongst nature and lovely staff,thankyou .
Stayed 2 nights in Oct 2023
Response from Stefanie Webb on 17 Oct 2023
Thank you so much for the 100% score for Tanna Evergreen Resort. We will share it with our staff, they will be so happy to see your appreciation. We look forward to have you or your family and friends to come back again in the near future.

8/10 Good

L

Stayed 5 nights in May 2023

8/10 Good

Sima

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place
Stayed 1 night in Feb 2023

6/10 Okay

Katrine

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Liked the ocean and grounds. Did not like power outages, many times wi fi did not work, and the flys. Easy to walk to White Grass next door for food variety. Needs roof repair.
Stayed 3 nights in Nov 2022

8/10 Good

Mark

Liked: Staff & service, room comfort
hotel but dirty pool
Nice hotel however the pool was so dirty we did not want to use it and on one of the days they actually fully emptied it to clean it. Other that that the staff was very friendly and the spot in front of the hotel to snorkel was amazing.
Stayed 3 nights in Feb 2020

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but expensive for what it is
Nice hotel, pretty basic but common standard in Vanuatu. Tours are extremely expensive. Food is very good (but not cheap either..) Service uneven depending on who you speak to
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service
Huge potential to be an amazing resort. Lack of consistency on services, food and beverages killed the place.
Stayed 8 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome location, Management, and tourist support on Tanna. Location hotel is close to airport and its located on a reef. When you have time you walk out the back side of hotel and swim on reef with fantastic fish and coral to see...really neat. Management was superb ...stephanie the lady that runs the front office was flawless...i didnt bring a adapter for American plug for laptop...she helped with one of her own. She advised on the reef swim instead of some tours. Tours she recommended were superb....really made Tanna rock..she advised on transport info also...all on target...Superb! Tours support...the lodge offered numerous tours...therw was no need to look outside anywhere...i got to see the best of the Island. Internet at restaurant was very good...stable for voice calls... Overall. This is my new favorite resort nextvto hilton village in hawaii ..... Thanks you to everyone at this resort for all the support....even stephs husband was helpful....fantastic people and resort
Stayed 1 night in Oct 2019
Response from Stefanie on 13 Nov 2019
Thank you very much for your review. We have shared between all of our staff, we will take this proud and carry on to be more professional and better. Once again, thank you very much for your sincere review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Such a unique and intereating resort. So much space and peacefulness. Snorkeling out the front was better than the blue hole 2, blue cave or diving at circus reef so no need to go any further. Staff were all friendly, lots of food options, restaurant served food whenever you wanted pretry much. Perfect place to base yourself to do trips around Tanna Island
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Clean rooms Basic Fish dinner meal dry and uninteresting Pool cloudy Good snorkeling Staff average could be more helpful Stephanie is delightful
Stayed 1 night in Jan 2019

6/10 Okay

Travel, Brisbane Australia

Liked: Staff & service
Evergreen has a lot going for it. Unfortunately some of the facilities were not in operation (the pool) and the restaurant and tours are pricey. This is somewhat understandable given its remoteness. I would have preferred a simpler menu with more budget options (especially with kids) and tours priced as a package rather than per head because this made them very expensive for a family. On the plus side the snorkeling out front of the resort is fabulous.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from stefanie on 25 Oct 2018
Thank you very much for you review and great that you enjoyed staying with us. Look to see you again in the near future

10/10 Excellent

Amelia

Great place to stay!
Really great location and tours offered. We wish we would have had longer than one night. We also did the volcano tour and they catered to our circumstances.
Stayed 1 night in Aug 2018
Response from Manager on 20 Sept 2018
Hello there and thanks very much for the perfect review!!...our friendly staff really appreciate feed back when a guest is 100% satisfied with our resort experience...safe travels

4/10 Poor

LR, Auckland

Disliked: Staff & service
Good snorkeling. Slow and only adequate food.
Evergreen resort does offer pretty good snorkeling, tho the walk out over the coral to get to it is a bit daunting . It is a handy stop over near the airport to travel in and out of Tanna Island. The rooms were ok tho lacked any bed-side tables to put anything on. The towels were thin and well used and the bed and pillows were on the hard side. The dining room had a good view but the biggest frustration was the seeming slackness of the waiting staff. Meals would often take 45 mins to an hour to arrive, even when we said we were catching a plane. We had to follow up on our meals a number of times and once they arrived luke-warm as they must have been sitting on a shelf. On the first night half the menu was crossed off. The breakfast, especially on the first day was abysmal, ne’re a pawpaw to be seen and only a half a banana for the whole tray of fruit. Over all the food was only adequate but many people eat at the resort restaurant next door. I got a sense of a resentful attitude among the staff. But there was a nice fire lit near the restaurant by in the evening which was nice to sit by and the Tanna coffee was good. We were also shocked to learn , when our washing was still wet 28hours after we gave it to the laundry - after a sunny drying day, that there is no washing machine for the whole retreat and the girls do the washing by hand including all the sheets ( while the manager is building a fancy new swimming pool for his fantasy of it being a 5 star resort).
Stayed 2 nights in Jul 2018

6/10 Okay

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel, terrible tours.
Reasonable level of comfort. Nice restaurant but pricey. Tours are an absolute rip off - very poor value for money and really touristy and contrived. Lunch on the tour abysmal. We did the cultural combo tour (absolutely to be avoided) and the ultimate volcano safari (pretty rubbish apart from the volcano). Avoid at all costs and just take a trip to the volcano separately !
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff are extremely friendly and will go out of their way to help
Stayed 3 nights in Mar 2018

10/10 Excellent

Stan, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely islander style resort looking out over the
Mike the manager greeted us and was very knowledgable and friendly, as were all the staff. We were upgraded to a beautiful room as the room we booked was still smelly from recent repairs. The resort has beautiful casual tropical island feel and looks out over calm shallow rocky seas with coral reefs close in. The Yasur volcano tour was the highlight of our stay, a unique experience seeing and feeling the molten rock and ash glowing orange and blasting into air.
Stayed 3 nights in Oct 2017

8/10 Good

TG, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great seaview location
Hotel is close to airport with complimentary airport transfers. Set overlooking sea with some good snorkelling at reef. Very friendly staff. Accommodation set within gardens with relaxing atmpsphere. Hotel arranges tours & did volcano tour through them. Would stay again.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager and wife were very helpful.
We enjoyed ourselves and plan to return. They work hard to make your stay a joy.
Stayed 3 nights in Jul 2017

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Great resort for Tanna
Most accommodation on Tanna is what us Westerners would consider basic- no aircon or TV and this particular room had a shared bathroom. But it was adequate and being in winter no mosquitoes. But the staff couldn't have been more accommodating and friendly. Went on 2 tours- Lowinio Kastom Village and the twilight Mt Yasur volcano tour- highly recommended. Also while you're here walk up to Blue Hole 2- about 20 min up the road- for an unforgettable snorkel over glorious coral. And don't forget your reef shoes (the hotel supplies them free)
Stayed 1 night in Jun 2017

6/10 Okay

mummakate, Sydney, Australia

Liked: Room comfort
Disliked: Staff & service
Convenient location.
Beautiful new rooms, however did have a insect problem on our first night (a mosquito coil was provided and we used our own spray aswel, there was no problem on the subsequent nights so I would guess it was a once off). Basic breakfast provided, however should you require cooked food there is an extra charge.

8/10 Good

Bonnie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on Tanna
Lovely place on the west coast of Tanna. Close to the airport. Lots of tours available. Staff are lovely and restaurant pretty good. Wifi only available in lobby and restaurant area. A fair amount of building happening there now, it will be amazing once finished.

4/10 Poor

Emmanuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en décrépitude, aussi bien dans les infrastructures que pour le personnel qui semble totalement démotivé. L'endroit pourrait être très sympa, mais ce n'est pas le cas. C'est très cher pour ce qui est proposé. Le restaurant est glauque mal éclairé, et les plats ne sont pas donnés. Idem, les prix des excursions sont délirants : 29 000 vatus pour une journée, incluant le Yazur ! Le petit déjeuner est pauvre et n'est pas renouvelé. Nous avons prix tous nos repas au White Grass, à 5 minutes à pied, qui porpose une carte cariée et moins chère. Nous avons regretté de ne pas avoir réservé au White Grass. Autre alternative, le Greystone Ranch, juste en face de l'Evergreen : une chambre spacieuse, a
Stayed 2 nights in Jan 2024

8/10 Good

Didier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympa. Bord de mer mais pas de plage. Piscine. Wifi payant. Excursions très chères
Stayed 1 night in Nov 2023

6/10 Okay

Sugyeong

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

Philippine

Travelled with family
We booked 2 months ago, and when we arrive, the host told us that our bungalow has been used for someone else (even though we had already paid!). He managed to send us to it’s step brother village, saying that all was on him, including the diner. But at the end, it was not the case at all. Hopefully our new host were lovely and really nice, and we thank them for that. But being in the middle of the jungle, feeling like you are not expected at the place, even though you pay for the accommodation, is no pleasant. Don’t go there, go rather to the Volcano Island Paradise.
Stayed 2 nights in Jul 2023

4/10 Poor

Agostino

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023

4/10 Poor

Arnaud

Stayed 2 nights in Oct 2022

10/10 Excellent

しなっち, 東京

敷地が広く、ゆったりとした時間を過ごせた。チェックアウトが飛行機に合わせた時間でシャワーを浴びる事ができてよかった。
Stayed 1 night in Nov 2019

6/10 Okay

Jesper

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful spot - but expensive tours.
Beautiful location and nice bungalows with views overlooking the sea. The strange thing was that e.g. for breakfast they didn’t serve mango or bananas which were literally falling of the trees outside the resort. They didn’t serve the fresh fruit from just outside. All the tours were also more expensive than e.g. the resort next door. Much more expensive. Dinner and drinks menu was the same every day, with many things lacking. Not impressive. We would have preferred a local menu with items that they would then also have. Management could do more to give this place more soul and engaged staff.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Christophe

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
空港から無料のピックアップで10分程度でした。周りに何もありません。食事や水などもホテルのレストランで買う必要があります。 ホテルが招致しているツアーはがたくさんありました。 日の出火山ツアーに申し込み翌日あさ2時集合でということでしたが、ガイドが来ず…3時間ほど未明のホテルのフロントで待ってしまいました。諦めて寝ましたが、翌朝聞いてみるとガイドが来なかったことなど把握しておらず、どうやら外部のツアーに依頼をしているようで、そこがガソリンを補給していなくて来れなかったなどなど理由を聞かされました。その夕方タンナ島を出る予定でしたので朝出発のツアーで火山に行くことはできましたがやや後味悪い感じになってしまいました。 レストランや景色は素晴らしかったです！ハッピーアワーでビールを飲みながら見る夕日は気持ちよかったです
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I had a lot of fun
Stayed 2 nights in Sep 2019

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities
God base for ture rundt på øen
Enkelt hotel med forskellige værelseskategorier, med mange spændende halvdags og heldagsture. Vælg dette hotel for dets mange ture, bl.a. er deres heldagstur til vulkanen helt fantastisk. Ikke mange aktiviteter på selve hotellet.
Stayed 3 nights in Jul 2019

8/10 Good

Hiroshi

Liked: Staff & service, room comfort
空港近いリゾート
宿泊した部屋にベッドしかないのが、物足りない。 木々で覆われていたため、洗濯物を干すのに時間がかかった。 リゾート感はあり、ラウンジからの海の景色は綺麗。 周辺に何もなく、物価がやや高め。
Stayed 3 nights in Sep 2018
Response from Manager on 20 Sept 2018
Hello there...thanks for the great review appreciate it...just in regards to laundry drying, you are not permitted to hang your laundry on around the room as a curtesy to other guests, we have just built a huge commercial dryer for this purpose for guests to enjoy in addition to the clothes line in your double shower cubicle...safe travels

6/10 Okay

MUZI, 北京

还可以
设施比较陈旧，饭比较单调，老板娘中国人交流很方便
Stayed 1 night in Aug 2018
Response from Manager on 20 Sept 2018
Hello there...thanks for the great review...yes our staff are trained in many languages for guest connivence...we have the largest menu on the island, please bear in mind it is 45 minutes flight to the nearest supermarket...safe travels..

8/10 Good

WENJIA, 北京

还可以
在tanna这家酒店算是条件比较好的，但是屋内设施还是不太方便，没有水杯也没有烧水壶，比较不方便，早餐种类很少，dinner价格有点贵。位置靠近机场，去裸族和蓝洞比较方便，但是去火山路程比较远。
Stayed 1 night in Aug 2018
Response from Manager on 20 Sept 2018
Thanks for the near perfect review, my staff love to hear when a guest is so happy with their resort experience...we have full cooked breakfast provided for free now so the experience just got even better!!!...safe travels

10/10 Excellent

TIK KA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Enjoyable Stay
I lived in Budget Bungalow, with shared bathroom. The resort’s environment is good, with friendly hotel staff. The view in the lobby is excellent, especially for sunset. Wifi is there in the lobby. The room is clean and designed in local style. Hot water is readily available in the bathroom. The breakfast is above my expectation. The tours they organise are well designed. I had joined two of the full tours. They are highly recommended! In short, I enjoyed the stay much!
Stayed 4 nights in May 2018

8/10 Good

ＢＡＢＡＹＡＮ, 大阪

Liked: Staff & service
Disliked: Property conditions & facilities
空港から近いし、送迎もあるホテル。
中国人経営。見晴らしは素晴らしい。送迎のあるのはありがたい。食事は良い。南国なので、部屋にアリが侵入するのは仕方ないかなあ。
Stayed 1 night in Mar 2018

8/10 Good

fra, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, friendly staff, excellent food. Well organized volcano tour. Free pick up to and from airport. We had the bungalow with shared bathroom. Shower was hot and good. Was clean. However, would be nice to have a chair or something in the room where to put luggage and/or clothes on. Thanks for a great Tanna experience.
Stayed 2 nights in Feb 2018

10/10 Excellent

Torben, Bremen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist an einem sehr schönen Korallenriff gelegen, sehr gut zum Schnorcheln. Wir waren in einem Bungalow mit Blick auf das Meer und man hatte das Gefühl alleine zu sein. Das Restaurant war sehr gut. Das Personal ist sehr freundlich und hilfsbereit, auf den Manager sollte man sich aber nicht verlassen.
Stayed 8 nights in Feb 2018