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Reviews of The Westshore Grand, A Tribute Portfolio Hotel, Tampa

4 out of 5
The Westshore Grand, A Tribute Portfolio Hotel, Tampa
4860 West Kennedy Boulevard, Tampa, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1011 reviews" "
Rating 8 - Good. 229 out of 1011 reviews" "
Rating 6 - Okay. 88 out of 1011 reviews" "
Rating 4 - Poor. 51 out of 1011 reviews" "
Rating 2 - Terrible. 39 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff were helpful. I felt there were not enough staff during check -in. My only real disappointment was lack of coffee in the lobby. The cart was closed by 4 PM. Arriving after a 4 hour drive before an evening event I really was looking forward to a cup of coffee. The in-room small pot with powdered add in was not very appealing. Otherwise, it is a nice property and I would stay here again and bring my own coffee .
Stayed 2 nights in May 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was there for 2 nights. so i didn’t really “experience” the whole hotel as i always out with friends the whole time. just went to hotel room to shower and sleep. but for what i saw, the hotel is nice, clean, safe. the front desk staff was nice when check in and check out. the parking garage can be confusing a bit the first time but there were sufficient parking spaces as we can park on level 2 (hotel floor) and also level 3 (visitor spaces).
Stayed 2 nights in May 2024

8/10 Good

Kimberlee Deeann

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Mayra, Flushing

Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 2 nights in May 2024

10/10 Excellent

Caesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale vibe private! Garage elevator could use some AC
Stayed 2 nights in May 2024

10/10 Excellent

Carmel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This room was very clean and comfortable, the staff was very friendly.
Stayed 2 nights in May 2024
Response from Hotel Management on 25 May 2024
We are so happy you had a great stay at our hotel! We hope to see you again when you return to Tampa!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Facility
Stayed 2 nights in May 2024
Response from Hotel Management on 25 May 2024
We are so appreciative you gave us a 5 out of 5 for your stay! We look forward to welcoming you back to our hotel!

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that would have been perfect was the need to have a microwave inside the room. That way you can warm up any leftovers.
Stayed 3 nights in May 2024
Response from Hotel Management on 19 May 2024
Thank you for scoring us a 5 out of 5! We look forward to welcoming you back to our hotel!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The view was great
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
We are happy you enjoyed your stay! We look forward to welcoming you back!

10/10 Excellent

Dr. Kerri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, warm welcome.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
We are so happy you had perfect stay! We will share this with our Front Desk and Housekeeping teams!

8/10 Good

Irvelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for scoring us a 4 out of 5! We are sorry we couldn't make it a perfect 5 out of 5! Please feel free to reach out to us if you would like to discuss your stay!Have a great weekend!

10/10 Excellent

Eduardo J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you so much for your feedback! We are so happy our team members provided a great experience for you! We hope to see you again!

10/10 Excellent

Jareliz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
We are so grateful you scored us a perfect 5 out of 5! We hope to see you again real soon!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 May 2024
We are happy to hear you had a great experience at our hotel! We hope you will return to visit us again!

10/10 Excellent

Patrick

Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
We are so happy you had a great stay with us! We hope you will keep us in mind when you plan your next trip to Tampa!

10/10 Excellent

Adam, Fuquay Varina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy going well kept upscale facility. Comfortable rooms. Nice bar area.
Stayed 3 nights in May 2024
Response from Hotel Management on 19 May 2024
We are so happy you enjoyed your stay at our hotel! We hope you keep us in mind the next time you visit Tampa!

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the building and lobby. Looked really nice. Only flaw in the room was the drain in the tub was very slow that it would fill up while showering.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you so much for bringing the issue with our drain to our attention. We have ensured this has been addressed. We look forward to welcoming you back to our hotel when your next travels bring you back to Tampa!

10/10 Excellent

Sammy A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was awesome and very very nice, they treat you like a king, thanks to Angel, Latasha and the team in the breakfast lounge. Thank you. I will come again. Nice place.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you so much for your feedback! Ange and Latasha are wonderful members of our hotel family and we are so happy you recognized them!

8/10 Good

Montez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful…a bit pricey for something that didn’t “Wow” me. Staff is GREAT, but housekeeping needs retraining. They always took my towels but never replaced , I had to call the desk to get more towels. (Don’t know what that was about) but overall not bad. But nothing to brag about as well.
Stayed 3 nights in May 2024
Response from Hotel Management on 19 May 2024
Good afternoon! We are very apologetic you did not have a perfect stay! We have passed on your feedback to our Housekeeping Leadership team. We hope you will give us another chance to truly create a "Wow" experience!

8/10 Good

David B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and even though our first room had some issues; the staff quickly addressed them and made our stay very comfortable.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for offering feedback from your travels! We are sincerely sorry you had issues with your first room. We are happy to see our team was quick to assist with making it right! We hope you will visit us again when your travels bring you back to Tampa!

6/10 Okay

OSCAR

Stayed 2 nights in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you so much rating our team a 5 out of 5! We hope to see you again!

2/10 Terrible

Jasmine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Good afternoon! I am sorry to see you only scored us a 1 out of 5! This is not the stay we want our guests to have. Please feel free to reach out us if you would like to provide any guidance on make the experience better.Have a great weekend!

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Teddi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very helpful staff..
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
thank you so much for a 5 out of 5!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and location!
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 May 2024
Thank you for scoring us a 5 out of 5!

2/10 Terrible

Geoff

Liked: Cleanliness
Disliked: Staff & service
Marriot Gold member. Possibly the worst check in experience I have had. After making arrangements for a delayed check in due to flight issues was denied the ability to check in for a pre-paid room. The check in attendant who claimed she was the on duty manager claimed there was nothing that could be done, but I could pay for another room despite having already paid, and not yet checking in. After politely disagreeing for a prolonged period (over 20 min) was finally allowed to use the room “for less than 2 hours, just to shower”. Very negative experience. Wa planning to book for additional days on the tail end of my Florida trip, and will be staying elsewhere.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 May 2024
Good afternoon! We are sincerely apologetic for the experience you had with our Front Office team. This is definitely not our standard. Please feel free to reach out a Guest Relation Manager if you would like to discuss this stay further. We would welcome the opportunity to learn from this experience.

10/10 Excellent

Alisha

Stayed 4 nights in Apr 2024

6/10 Okay

christina

Stayed 3 nights in Apr 2024

4/10 Poor

lisa

Travelled with family
We tried to use the heated pool that you advertise, but it was not heat and they were drunk adults every time we went up there with beer bottles, and champagne bottles. It’s hard to have my children enjoy a pool that did not look anywhere near your advertisement when people are blowing up the F word. I hope that you are really affiliated with the Marriott because I worked there for 20 years and that’s not how I ran my hotel. It was disappointing, disgusting on the pool area and I would never recommend anyone ever to stay there.
Stayed 1 night in Apr 2024

6/10 Okay

Doreen

Needs microwaves in rooms and some updates
Stayed 4 nights in Apr 2024

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, I really enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 May 2024
We are so happy to hear you enjoyed your stay! We look forward to welcoming you back to our hotel!

6/10 Okay

Anne Marie

Travelled with group
Liked: Cleanliness, staff & service
The pool area needs updating and more lounge chairs. Parking was a bit confusing. Not your typical Marriott property.
Stayed 2 nights in Apr 2024

8/10 Good

Ledia

Stayed 1 night in Apr 2024
Response from Hotel Management on 19 May 2024
Thank you for responding to our survey! We are sorry we could not have made it a perfect stay! Please feel free to reach out to our Front Office team with any feedback to have elevated your guest experience.

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean. Very friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aundra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Definitely would come back again
Stayed 3 nights in Apr 2024

6/10 Okay

Genevieve

Travelled with family and small children
Hotel overall was nice however our room smelled damp and musty, my daughter has allergies and had a tough night sleeping in the room. There was most likely significant mold in the AC duct work.
Stayed 1 night in Apr 2024

10/10 Excellent

FERESHTEH, Garden City

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were great. Gave me the room with the same price, even though Expedia messed up and had cancelled my reservation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet clean place
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Nice property. Needs some updating. Overall I would stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty solid hotel. Stayed for a couple days and it was legit. Staff was cool and the parking was straightforward. Clean and the bar downstairs was convenient with good food
Stayed 2 nights in Apr 2024

8/10 Good

Luis

Stayed 1 night in Mar 2024

10/10 Excellent

Dale

Business traveller
Very comfortable stay. Professional staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Diarra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had really great customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank You so much for rating us a 5 out of 5! We hope to see you again!

10/10 Excellent

Restn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024

8/10 Good

KOSTYANTYN

Stayed 3 nights in Apr 2024