Exterior

Reviews of Holiday Inn Express & Suites Tampa East - Ybor City, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 655 out of 862 reviews" "
Rating 8 - Good. 148 out of 862 reviews" "
Rating 6 - Okay. 31 out of 862 reviews" "
Rating 4 - Poor. 15 out of 862 reviews" "
Rating 2 - Terrible. 13 out of 862 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, staff was friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Shari,We are pleased to hear that you had a smooth check-in experience and found our staff to be accommodating during your stay. If you require further assistance or have any feedback to share, please feel free to reach out to our management team.

8/10 Good

Albana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Albana,We appreciate you taking the time to share your feedback with us. If there is anything else you would like to address or discuss, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Amor

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Amor,Thank you for sharing this review, and we welcome you to visit us again anytime!.

8/10 Good

Vinicius

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Vinicius,We're thrilled to hear you had a pleasant stay at our hotel. Please don't hesitate to get in touch with us directly if you have any suggestions for how we can make your next visit even better!

10/10 Excellent

Deborah

Travelled with group
Liked: Staff & service, property conditions & facilities
Antonio was great checking us in. Was here an hour early but our room was ready:)
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Deborah,We are delighted to hear that Antonio provided excellent service during your check-in. Our team always strives to accommodate our guests' needs whenever possible. Your feedback is highly appreciated, and we hope you had a comfortable stay with us.

8/10 Good

Amy

Really impressed with this location. Our stay was nice and comfortable. Breakfast was really good, especially the biscuits! My only complaint was the water pressure in our shower was terrible but otherwise I would stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Amy,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay, particularly our breakfast offerings. We appreciate your comment about the water pressure and will make sure to pass this along to our team for future improvements. We look forward to welcoming you back on your next visit.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Curtis,We appreciate your feedback and are glad to hear you found our hotel nice. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 Excellent

AMELIA

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello AMELIA,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon for another great stay!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff was super nice and helpful. The free breakfast was delicious. Location to Seminole Hard Rock is great. The hotel is located right off the highway so it is a fast Uber ride to Tampa. The surrounding area had plenty of fast food places but there was a high number of homeless.
Stayed 2 nights in Feb 2024
Response from SP on 2 Mar 2024
Dear Keith,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again soon.Regards

10/10 Excellent

Madeline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Madeline,We appreciate your feedback on our convenient location near your destination. We hope you had a pleasant stay and found our hotel to be suitable for your needs. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 4 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Shawn,Thank you for taking the time to share your feedback. We appreciate your recommendation and we are glad to hear that you enjoyed your stay overall. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us directly. We hope to welcome you back again soon for another great experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Holiday Inn. Our room was clean, and the staff was very helpful. While using one of the hotel infant cribs, we noticed that a piece of the crib at come apart. We could not figure out how to fix it ourselves, so a staff member came to look at it. She submitted a maintenance order, and the crib was fixed later that day. Overall it was a great experience at this hotel.
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Michael,Thank you for choosing to stay at our Holiday Inn and for taking the time to share your experience. We are delighted to hear that you had a great stay, and that our clean rooms and helpful staff made your visit enjoyable. We apologize for any inconvenience caused by the issue with the crib, but we are pleased that our staff promptly addressed it and had it fixed later in the day. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff were polite and helpful.
Stayed 4 nights in Jan 2024
Response from SP on 8 Feb 2024
Dear Jeremy,Thank you for your wonderful review. We hope that you visit us again soon.Regards

10/10 Excellent

Tunisia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Feb 2024
Response from SP on 5 Feb 2024
Thank you for your wonderful review.Please know that your feedback is extremely valuable to us. Reviews like yours are our main motivation. We hope that you visit us again soon

8/10 Good

Janice

Liked: Staff & service, property conditions & facilities
Overall the property was okay, for a two night stay. No restaurants nearby. Staff was friendly and helpful. They need more people working. The room was decent but lobby furniture was dirty. I would stay again for one day only to port out for a cruise.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Janice,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you found your room to be decent. We appreciate your feedback regarding the need for more staffing, as well as the cleanliness of the lobby furniture. We will certainly take these points into consideration to improve our services. If you decide to stay with us again, please don't hesitate to reach out to our team for any assistance you may need. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Ann,Thank you for your feedback regarding the cleanliness and quietness of our hotel. We strive to maintain a pristine environment for our guests and ensure a peaceful stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Further away from Tampa and Ybor City than I expected
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Sharon,Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay. We apologize if our location did not meet your expectations in terms of proximity to Tampa and Ybor City. We aim to provide comfortable accommodations, and we regret any inconvenience caused. We appreciate your understanding and hope you had an otherwise enjoyable stay.

6/10 Okay

James, Corcoran

Travelled with partner
Liked: Staff & service
The location is not great. Next to the freeway so noisy. Area around is run down and there are no real restaurants near. The details state there is a restaurant onsite. There is not. A pro was the area shuttle which could take you to a restaurant or shopping.
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello James,Thank you for sharing your feedback with us. We apologize for any inconveniences you faced due to noise from the freeway and the lack of nearby restaurants. We appreciate your positive comments about our area shuttle service, which can assist with transportation to nearby dining and shopping options. We strive to continually improve our guest experience and will take your comments into consideration.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Ann,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We strive to provide exceptional service and facilities to our guests, and it is always gratifying to receive such positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back on your next visit to our city.

8/10 Good

Amrit, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, booked for NFL game, was inconvenient to get to stadium and expensive with Uber. Book this if you are headed to a cruise
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Amrit,Thank you for choosing our hotel for your stay. We appreciate your feedback on the location and transportation options. We suggest researching alternate transportation services in advance for future events. We hope you had a great time at the NFL game and enjoyed your overall stay with us.

10/10 Excellent

Wilson, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Wilson,Thank you for choosing our hotel for your stay! We're glad to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

cliff

Liked: Cleanliness, staff & service, property conditions & facilities
We like this because it’s location near the port and the staff is so knowledgeable and friendly
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello cliff,Thank you for your kind words about our hotel's convenient location near the port. We greatly appreciate your positive feedback regarding our knowledgeable and friendly staff. It was our pleasure to assist you during your stay. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities
Great!!
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had a great experience during your stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Norman,We are thrilled to hear that you enjoyed your stay at our hotel! It was a pleasure having you as our guest, and we appreciate you taking the time to leave a positive rating. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

DEANNA LYNN, st. johns

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello DEANNA LYNN,We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to contact us directly. We value your experience and would love the opportunity to address any concerns you may have had.

10/10 Excellent

Moraima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind
Stayed 2 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Moraima,Thank you for your feedback regarding our staff. We are delighted to hear that they provided you with a kind and welcoming experience during your stay. We appreciate your comments and hope to have the opportunity to welcome you back in the future for another pleasant stay.

10/10 Excellent

Lehanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Lehanna,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and comfortable. Staff attentive. At least 10km from restaurants and shopping.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Carolyn,Thank you for your positive feedback on our clean and comfortable hotel and for acknowledging our attentive staff. We apologize for any inconvenience caused by the distance from restaurants and shopping areas. We strive to provide a peaceful retreat for our guests.

10/10 Excellent

Madhu

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Madhu,We're delighted to hear that you had a great experience during your stay with us! We strive to provide exceptional service and a comfortable environment for all our guests. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

8/10 Good

Mary Lee

Stayed 1 night in Dec 2023
Response from Manager on 18 Jan 2024
Hello Mary Lee, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Evangeline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was fine. Very basic hotel. Room service was great. Staff was friendly. Nothing spectacular about the condition of the hotel.
Stayed 2 nights in Dec 2023
Response from SP on 28 Dec 2023
Dear Evangeline,Thank you for your review.We hope that you visit us again son.Regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Thomas,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience during your time with us. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We hope to welcome you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent
Newish building, very nice bkfst. Super clean bathroom. Easy parking. Freeway noise now and then but not bad
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Richard,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found our building and breakfast to be enjoyable, as well as appreciating our clean bathroom and convenient parking. While we understand the occasional freeway noise can be a minor inconvenience, we're glad it didn't significantly affect your overall experience. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Fabiano,We appreciate your positive rating and are thrilled to hear that you had a wonderful stay at our hotel. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.

10/10 Excellent

edel

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello edel,Thank you for choosing our hotel for your recent stay! We are thrilled that you had such a positive experience with us. If you have any further feedback or comments, please feel free to reach out to us. We hope to welcome you back in the future for another great stay!

10/10 Excellent

Sherrian Kim

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Sherrian Kim,Thank you for choosing our hotel for your recent stay. We are thrilled to see that you had such a wonderful experience with us. If there is anything else we can do to ensure your future visits are just as remarkable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like that the pull out had no sheets or pillows or anything in the room. Phone didn’t work in the room. When I called the front desk from my phone I was told I would have to come get the pillows and blankets myself. No towels in the room which again, I was told I had to go get myself. Other than that it was ok. Just expected a little more effort from the employees and that stuff to already be in the room especially since I wasn’t early or anything like that.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello James, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. While we strive to provide a comfortable and convenient experience for all our guests, it seems we fell short this time. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please feel free to reach out to our management team.

10/10 Excellent

LaVonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello LaVonda,We are delighted to hear that you had an excellent experience during your stay at our hotel. Your five-star review is greatly appreciated. Thank you so much, waiting to serve you again!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in staff was very helpful and polite amazing Checking out staff as well Amazing team
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Daniel,We appreciate your positive feedback about our check-in and check-out staff. It is our goal to provide excellent service to all our guests. Thank you for acknowledging the helpfulness and politeness of our team. We hope to welcome you back to our hotel in the future for another amazing stay.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from SP on 29 Nov 2023
Dear Denis,Thank you for your wonderful review. reviews like yours are our main motivation. We hope that you visit us again soon.Regards

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Jeremy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and ensure that all our guests have a memorable stay. If you have any future travel plans, we would be thrilled to welcome you back for another exceptional stay.

10/10 Excellent

yahaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Room was much better than expected. Would highly recommend staying here.
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello yahaira,Thank you for your kind words! We are delighted to hear that our staff was able to provide you with friendly and helpful service throughout your stay. It's wonderful to know that your room exceeded your expectations as well. We truly appreciate your recommendation and hope to welcome you back in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Jorge,Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had such a fantastic experience during your stay with us. We strive to provide exceptional service to all our guests and we're glad we were able to exceed your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Hugh,Thank you for your glowing rating! We are thrilled to see that you had a wonderful experience during your stay. We strive to provide exceptional service and it's rewarding to know that we exceeded your expectations. We look forward to welcoming you back soon for another outstanding stay.

10/10 Excellent

Tatiana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was Very pleasant, super clean also!
Stayed 3 nights in Nov 2023
Response from SP on 12 Nov 2023
Dear Tatiana,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again Soon .Regards

10/10 Excellent

CYNTHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santiago at the desk was wonderful at check in.
Stayed 1 night in Nov 2023
Response from SP on 12 Nov 2023
Dear Guest,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again Soon.Regards.

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service, property conditions & facilities
The employees were very kind and courteous. The surrounding area was not the best.
Stayed 1 night in Nov 2023
Response from SP on 10 Nov 2023
Dear Thomas,Thank you for your review. We hope that you visit us again soon.Regards

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from SP on 9 Nov 2023
Dear Ronald,Thank you for your review. We hope that you visit us again soon.Regards

10/10 Excellent

Kesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and the front desk personnel was very accomodating.
Stayed 1 night in Nov 2023
Response from SP on 5 Nov 2023
Dear Kesha,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again soon.Regards

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the cleanliness and care shown by staff. I’ll definitely be returning!
Stayed 1 night in Oct 2023
Response from SP on 4 Nov 2023
Dear Melissa,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again soon.Regards.