Terrace/patio
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Reviews of Hilton Tampa Airport Westshore

3.5 out of 5
Hilton Tampa Airport Westshore
2225 N Lois Ave, Tampa, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Beth, Palm City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing that you can’t get Hilton rewards if booked through Expedia. I could understand, if a got a below market rate.
Stayed 1 night in May 2024
Response from Jessica on 7 May 2024
I am sincerely sorry that you were not able to apply Hilton Honors rewards to your reservation. When you booked through Expedia, you receive the benefits they have to offer. Nonetheless, we truly appreciate you being a Hiton honors member and would like to thank you for choosing to stay with us.

10/10 Excellent

Deeyon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jessica on 7 May 2024
Thank you for your 5-star rating. It was an absolute pleasure having you. We look forward to hosting you again when your travel plans bring you to Tampa.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the breakfast. It wasn't a free breakfast, but you essentially pay $22 each for a standard hotel Continental breakfast.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your feedback and your perfect 5 out of 5 score. It was a pleasure having you and look forward to welcoming you back soon.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Thank you for your 5-star rating. We look forward to welcoming you back to our hotel when your travel plans bring you back to Tampa.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deborah Ferreira - Room's Director on 25 Apr 2024
Thank you for your review. We appreciatte your business and we hope to host you again soon.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deborah Ferreira - Room's Director on 23 Apr 2024
Dear J, we are happy to hear that your stay was flawless. We are very much looking forward to host you again soon.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff and the hotel was very clean and comfortable
Stayed 1 night in Apr 2024
Response from Sebastian on 19 Apr 2024
Thanks so much Donna and we hope to see you again soon!

10/10 Excellent

lelia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
Thank you for your fantastic review! We appreciate your business.

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy as pie
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
We strive to make our check-in process as easy as possible! Thank you for your generous review.

6/10 Okay

David, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Needs updating due to maintenance issues, wear and tear.
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
I am so sorry to hear of your poor stay. We will do our best to make your next stay excellent and as comfortable as possible. Hope to see you soon!

6/10 Okay

Siobhan

Business traveller
Disliked: Staff & service
The hotel won’t let me use my Hilton loyalty number as I booked through Expedia? The hotel is very tired it needs some serious TLC! Staff are not friendly and very dismissive.
Stayed 2 nights in Apr 2024
Response from Jessica on 14 Apr 2024
We are sorry to hear of your poor experience. That is certainly not the impression we want to leave. Regarding Hilton Honors accounts, we follow industry standards for third-party bookings. Thank you for your business, and once again, our apologies for any inconveniences.

10/10 Excellent

Mark, Clearfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and surrounding area.
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
That is great to hear! We look forward to welcoming you back to sunny Tampa Bay soon!

10/10 Excellent

Lauren

Stayed 3 nights in Mar 2024
Response from JDEPIRO, GM on 30 Mar 2024
Thank you for your 5-star rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

8/10 Good

Theresa

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from JDEPIRO, GM on 27 Mar 2024
Thank you for your business and 4-star rating! We wish you safe and exciting travels.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Angela, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable
Stayed 1 night in Mar 2024
Response from JDEPIRO, GM on 21 Mar 2024
Thank you for your amazing comments! Super comfortable is always our goal and I was thrilled to see that we succeeded. We appreciate your business and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

10/10 Excellent

Anllely

Stayed 1 night in Mar 2024
Response from Jessica on 14 Apr 2024
Thank you for your glowing review! We appreciate your business and look forward to hosting you again soon.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay close to TPA. The bed was comfy and the room was super quiet. Parking is easy and the airport shuttle very convenient and leaves every 30 minutes from the hotel.
Stayed 2 nights in Mar 2024
Response from JDEPIRO, GM on 16 Mar 2024
Thank you for your wonderful remarks. We appreciate your time and we look forward to your next visit.Sincerely,John DePiroGeneral Manager

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from JDEPIRO, GM on 11 Mar 2024
Thank you for rating us 4-stars! We appreciate your time and business.Respectfully,John DePiroGeneral Manager

6/10 Okay

Jazmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at this property for work travel. I enjoyed my stay both times. The bathrooms are a little outdated but overall staff friendliness & property cleanliness was above average. I will likely stay again!
Stayed 2 nights in Mar 2024
Response from JDEPIRO, GM on 11 Mar 2024
Thank you for your wonderful comments regarding the friendliness and cleanliness of our property. I have noted your feedback pertaining to the bathroom. On behalf of our team, we appreciate your loyalty and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

6/10 Okay

Anne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from JDEPIRO, GM on 11 Mar 2024
Thank you for your patronage. We hope to have the opportunity to welcome you back again in the future.With Hospitality,John DePiroGeneral Manager

4/10 Poor

Karen

Stayed 1 night in Feb 2024
Response from JDEPIRO, GM on 21 Mar 2024
Thank you for rating your experience. We hope that you will consider returning so that we can show you what we are capable of.Safe Travels,John DePiroGeneral Manager

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located, staff was very friendly, and rooms were clean. However, the elevators were not working well soon after we got there. The staff was working diligently to remedy the problem.
Stayed 1 night in Feb 2024
Response from JDEPIRO, GM on 17 Feb 2024
Thank you for your wonderful remarks and your constructive feedback. Our elevators recently went through an annual inspection testing. I’m sorry that this wasn’t communicated effectively. Thank you for your business.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Nyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to the airport, helpful shuttle, close to restaurants.
Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 8 Feb 2024
Thank you for your review and comments. We appreciate your business and we hope that you will return again soon.Sincerely,John DePiroGeneral Manager

8/10 Good

Liezhel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. The customer service was also really friendly. The only complaint I have was the tub would fill up if you left the faucet on too long.
Stayed 2 nights in Feb 2024
Response from JDEPIRO, GM on 5 Feb 2024
Thank you for your review and business. We appreciate your kind remarks and constructive feedback. We hope to welcome you back again one day.Sincerely,John DePiroGeneral Manager

2/10 Terrible

Kendall W

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I checked into the hotel because I got the flu and couldn’t fly home. First thing I wanted was a hot shower and it had a dual knob situation that was completely unmarked. I fiddled with that for 20 minutes and could get nothing more than Luke warm. So there I was freezing with the flu and 102 temp. Also the bathroom needed some TLC with water damage on the door and floor baseboard. Not very good for Paris Hiltons inheritance.
Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 23 Jan 2024
Thank you for taking the time to review our hotel. I would like to apologize that your stay was less than satisfactory. We have shared your comments with our Operations Team and we will investigate further. Please reach out to me if I can be of assistance to you.Sincerely,John DePiroJohn.DePiro@Hilton.com

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I am still waiting for my receipt one week later
Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 5 Feb 2024
Thank you for your review. Please reach out to me at 813-874-5018. Best Regards,John DePiroGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from JDEPIRO, GM on 21 Jan 2024
Thank you for your perfect score. We hope to have the opportunity to welcome you back again sometime soon.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 22 Jan 2024
Thank you for taking the time to rate our hotel. We apprecfiate your 5-star rating and business.With Hospitality,John DePiroGeneral Manager

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 21 Jan 2024
Thank you for your perfect 10 rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless parking and checkin to a nice quiet clean room.
Stayed 1 night in Jan 2024
Response from JDEPIRO,GM on 20 Jan 2024
Thank you for your amazing comments! We appreciate your accolades and business.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Celestino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all around.
Stayed 1 night in Jan 2024
Response from JDEPIRO, GM on 19 Jan 2024
Thank you for your most kind comments! We appreciate your business and we look forward to your next visit.With Hospitality,John DePiroGeneral Manager

8/10 Good

Thirumal, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John Depiro on 10 Jan 2024
Thanks Thirumal and we appreciate your business!

10/10 Excellent

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
No where near previous Hilton standards.
Had to have an "engineer" come to the room just to change the time on the bedside clock. Thermostat didn't work properly - turned it heat and it did not stop heating once the set temperature was reached. At one point the room was almost 80. Had to turn the system off and when the room cooled too much had to turn the heat on again. After 3 times, I just called down for extra blankets. The bathroom had obvious water damage and the hallway near the elevators had wallpaper hanging off the wall.
Stayed 1 night in Dec 2023
Response from JDEPIRO, GM on 5 Feb 2024
Thank you for your review. I will share your remarks with our Operations Team. Please accept our apologies.Sincerely,John DePiroGeneral Manager

2/10 Terrible

Marcille

Disliked: Staff & service, amenities, property conditions & facilities
Women room near D14, faucets don't work. Gate Gal had an attitude when we inquired about the accuracy of the departure time.
Stayed 1 night in Dec 2023
Response from JDEPIRO, GM on 27 Dec 2023
Thank you for your feedback. We do not have a D14 or gate gal. I truly believe you meant to review a different entity. D14 and gate gal are consistent with an airport. We are a hotel. Thank you for your interest in the community.Happy Holidays,John DePiroGeneral Manager

10/10 Excellent

Amber

Stayed 1 night in Dec 2023
Response from JDEPIRO, GM on 27 Dec 2023
Thank you for your 5-star rating! We appreciate your time and business. Happy Holidays, John DePiroGeneral Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JDEPIRO, GM on 25 Dec 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Happy Holidays,John DePiroGeneral Manager

10/10 Excellent

Mayra H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JDEPIRO, GM on 17 Dec 2023
Thank you for your perfect 10 rating! We appreciate your business and generosity.Happy Holidays,John DePiroGeneral Manager

10/10 Excellent

manoj

Stayed 2 nights in Dec 2023
Response from JDEPIRO, GM on 14 Dec 2023
Thank you for your 5-star rating. We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff , thanks Stephanie for the help checking in
Response from JDEPIRO, GM on 17 Feb 2024
Thank you for choosing our hotel and for the wonderful comments. We hope that you will return again in the near future.With Hospitality,John DePiroGeneral Manager

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness
The sheets in my room were contaminated. I’m glad I inspected them before use.
Stayed 2 nights in Dec 2023
Response from JDEPIRO, GM on 25 Dec 2023
Thank you for your feedback. I have shared your remarks with our Operations Teams. We are sorry that your stay was not an enjoyable one. Thank you for your business. Happy Holidays,John DePiroGeneral Manager

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the Hilton experience I expected.
Disappointed by little things: 1) almost impossible to get shuttle pick up except through a call to main reservation desk in some foreign country. Spent ten minutes on hold, arrived at hotel after about 40 min. 2) only desk agent was deep in conversation despite two people waiting to register; 3) relatively spartan room amenities (no drinking glasses, really?). Room was clean, restaurant breakfast ok and servers cheery. Overall ok but not a good value for price.
Stayed 1 night in Nov 2023
Response from JDEPIRO,GM on 30 Nov 2023
Thank you for sharing your experience. I would like to apologize that you had difficulty with our shuttle service. I will also investigate the missing guest room glasses. Thank you for your business. We wish you safe and exciting travels.Kind Regards,John DePiroGeneral Manager

10/10 Excellent

Armando

Stayed 2 nights in Nov 2023
Response from JDEPIRO, GM on 17 Dec 2023
Thank you for your 5-star rating! We appreciate your time and business.Happy Holidays,John DePiroGeneral Manager

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel shuttle picked us up from the airport after a late night flight in on the holiday! Thank you so much!
Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 30 Nov 2023
Thank you for your kind comments and for your 5-star rating! We appreciate your business and we hope to have the opportunity to welcome you back again sometime soon.Regards,John DePiroGeneral Manager

10/10 Excellent

Deborah, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff from lobby to waitstaff to check-out. Room nice, up to Hilton standards . I didn’t use the gym tho it looks well-equipped. Didn’t use parking. The shuttle is timely. The worst thing I can say is that the food is mediocre at best (I didn’t try the breakfast buffet). But that’s not why you come to a hotel for a short stay … they said there were a lot of dining options down the street…
Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 22 Nov 2023
Thank you for your 5-star rating and comments regarding our Cafe Breeze Team. We appreciate your patronage and business.Sincerely,John DePiroGeneral Manager

8/10 Good

Patrick

Liked: Staff & service, room comfort
For a Hyatt they could do a little better
we were impressed with a quick check in, very good service. The room was spacious and clean. but… no bottled water, no glasses, and the sewer gas smell from the bathroom was disgusting, it was late or we would of changed rooms!
Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 22 Nov 2023
Thank you for your comments regarding our team’s service. I would like to apologize that certain elements of your stay did not go as planned. We appreciate your time and business.With Hospitality,John DePiroGeneral Manager

2/10 Terrible

Louise

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading check in. Contact me for more info ew check in time is 3:00. When checking in I asked if my Hilton Hinors number was on the reservation and she said no because you booked with a third party ( I have never been told that before)We asked if our room was ready when we arrive around 12:30. No was the answer but said we will call house keeping and let them know you have arrived. Stay nearby as it is a first come first serve and if you aren’t here when it’s ready before 2 you will be at the end again. So we stayed around, had lunch in property at 1:30 or so we check again on the room and was told no but will check with house keeping. We check again at 2:30 and a different person said no check in is at 3 but when we explained we were told housekeeping was notified we were here it would be ready sooner. Now this person says well you booked with a third party. We finally were assigned our room after 3:15! Okay the room is very nice, we settled in, had shuttle service take us to our group party at a nearby restaurant but took Uber back as we were a little further (1/2 mile) out from their normal distance and was told we would need to Uber back. Okay We returned to hotel around 9pm tired from the day we called it a night! At 10 pm I started hearing a tapping sound. I couldn’t tell if was in the hallway or the room next door. This happened several times. I got up to look out the peep hole and saw nothing. Went back to bed. Call me for the rest please contact me fo
Stayed 2 nights in Nov 2023
Response from JDEPIRO, GM on 16 Nov 2023
Thank you for your feedback. I was glad to see that you found the room to be very nice. I am sorry that you heard noises and that the 3:00 PM check-in time wasn't communicated effectively. We appreciate your time and business. Sincerely,John DePiroJohn.DePiro@Hilton.com

10/10 Excellent

Tyrice

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service at this Hilton was superb. My room was comfortable and clean.
Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 16 Nov 2023
Thank you for your 5-star rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 11 Nov 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Regards,John DePiroGeneral Manager

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from JDEPIRO, GM on 6 Nov 2023
Thank you for your perfect 10 rating! We appreciate your time and business.With Hospitality,John DePiro General Manager

10/10 Excellent

Julio

Travelled with partner
Liked: Amenities
We like everything location , stuff , facilities. But we had a smell on the room besides that everything was great.
Stayed 2 nights in Oct 2023
Response from JDEPIRO, GM on 29 Oct 2023
Thank you for your feedback and 5-star rating. We will share your comments with our Leadership Team. We look forward to your next visit.Respectfully,John DePiroGeneral Manager