Dear Tyronne, We appreciate your feedback regarding your recent experience. Ensuring a safe and comfortable environment for all guests is our priority. We understand the importance of maintaining a peaceful atmosphere and will address any concerns internally. Your satisfaction is important to us, and we strive to provide an enjoyable stay for all our guests. Should you have any further concerns, please do not hesitate to contact us directly. Thank you for bringing this to our attention, and we hope to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management

Dear Maria, We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and pleasant environment for our guests is our top priority. We regret any issues you encountered with the condition of your room, including cleanliness and maintenance concerns. Your feedback regarding the limited towels and early closure of the front desk is noted, and we will address these issues internally to improve our services. Please know that your satisfaction is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Fernando, We sincerely apologize for any confusion or inconvenience caused during check-in. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Sincerely,Hotel Management

Dear Mohammad, We sincerely apologize for the disappointing experience you encountered during your stay. Providing exceptional service and cleanliness is paramount to us, and we regret falling short of your expectations. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we are taking immediate steps to address the issues you've raised to ensure they are not repeated. We appreciate your patience and understanding and hope to have the opportunity to restore your faith in us during future visits. If there's anything further we can do to assist you, please don't hesitate to reach out.Sincerely,Hotel Management

Dear Joseph, We deeply apologize for the inconvenience and discomfort you experienced during your late check-in. Your safety and satisfaction are paramount to us, and we regret that our procedures did not meet your expectations. We understand the frustration caused by the locked counter and the lack of communication regarding our check-in desk hours. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure improved communication and service standards. Regarding your concerns about cleanliness and staff attitude, we will take immediate action to address these matters. We appreciate your feedback on the spacious room and kitchenette, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Austin, Thank you for sharing your feedback, and we apologize for your disappointing experience. We take cleanliness and guest satisfaction seriously, and your comments are concerning. We are actively investigating this matter with our housekeeping team to address any issues promptly. Your comfort is important to us, and we appreciate your understanding. We hope to have the opportunity to improve and regain your trust in your future stays.Sincerely,Hotel Management

Dear Talal, We are truly sorry to learn about your experience at our hotel. Providing a clean and welcoming environment is our priority, and we apologize that we fell short during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they do not happen again. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Antonio, Thank you for sharing your feedback! We extend our heartfelt gratitude for your kind words regarding our staff. We take immense pride in fostering a culture of respect, kindness, and excellence in service. Ensuring our guests feel valued and cared for is our utmost priority. Your acknowledgment reaffirms our commitment to providing exceptional hospitality experiences. We will continue to uphold these standards, striving to exceed your expectations during every visit. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Kyle, We appreciate you choosing our location for your recent stay. Providing affordable accommodations is important to us, and we are glad to hear we met your needs. Your comfort and satisfaction are always our top priorities. Please don't hesitate to reach out if you have any further feedback or suggestions on how we can enhance your experience. We value your input as it helps us continually improve our services. Thank you for your patronage, and we hope to welcome you back again in the future.Sincerely,Hotel Management

Dear Joyce, We apologize for the multiple inconveniences you encountered during your stay. It is disappointing that you experienced issues with the toilet, disturbances from smoking at the entrance, noise disruptions, and unpleasant odors. Please know that we take your feedback seriously, and we will address these concerns with our team to prevent similar incidents in the future. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. Please know that our staff at the front desk are available for assistance. We appreciate your understanding and patience, and we hope for the opportunity to provide you with a much-improved experience should you choose to stay with us again in the future.Sincerely,Hotel Management

Dear Denise, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Reggae boyz, Thank you for staying with us. We are sorry for the inconvenience caused by the room's cleanliness and condition. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Carrie, We're glad our staff left a positive impression on you. However, we apologize for the inconvenience caused by noisy guests and the condition of our property. Your feedback regarding the grab-and-go breakfast options is duly noted, and we'll work on enhancing our offerings. Additionally, while we usually don't provide hair dryers in rooms, we have them available upon request at the front desk. Thank you for sharing your experience; we hope to exceed your expectations in the future.Sincerely, Hotel Management

Dear Lisa, Thank you for taking the time to review our hotel. We are sorry if we failed to provide you with the excellent experience you expected and deserved during your visit. Please accept our sincere apologies for any issues you encountered. We hope that you will consider giving us another opportunity to demonstrate our commitment to providing exceptional hospitality to all of our guests.Sincerely,Hotel Management

Dear TERESA, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Sondra, We are thrilled to hear you had a quiet and comfortable stay at Extended Stay America! Our priority is providing efficient and seamless check-in experiences, and we are delighted that you found it quick and easy. Thank you for your positive feedback, and we look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management

Dear Zaria, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Peggy, We regret the inconvenience you experienced due to noise disturbances during your stay. We understand the importance of a peaceful environment for our guests' comfort. While we strive to maintain a welcoming atmosphere, we apologize for any disturbances caused by other guests. Your feedback is valuable, and we will take steps to ensure a quieter ambiance for all guests, regardless of their length of stay. We appreciate your understanding and hope for the opportunity to provide you with a more restful experience in the future.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, as they are available 24 / 7 to help you. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Maurice, Thank you for being our guest. It is nice that you had a pleasant time and found the room comfortable. However, we are sorry for the inconvenience caused and will discuss with the housekeeping team to actively handle such concerns as we advance. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear John, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Diane, Thank you for taking the time to review our hotel. We are disappointed to read about the service issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Dear Jeff, Thank you for choosing Extended Stay America and sharing your review. We're pleased to know that you enjoyed most of your stay and found our property clean and safe with functional amenities. However, we understand your disappointment with the breakfast offerings, and your remark about the lack of daily maid service and linen changes is noted. Your feedback is valuable to us as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Adrian, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Nicholas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Dorelle, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Tanay, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve. Sincerely,Hotel Management

Dear Nathan, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear LUIS, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Lance, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management