Children's activities

Reviews of Barceló Tambor - All Inclusive

4 out of 5
Barceló Tambor - All Inclusive
Playa Tambor, Nicoya, Paquera, Puntarenas

Reviews

7.4

Good

Rating 10 - Excellent. 127 out of 437 reviews" "
Rating 8 - Good. 138 out of 437 reviews" "
Rating 6 - Okay. 84 out of 437 reviews" "
Rating 4 - Poor. 50 out of 437 reviews" "
Rating 2 - Terrible. 38 out of 437 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

amy, Albion

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The property grounds were nice and there was wildlife everywhere. The pool was great as well as the landscaping. The food was average or below compared to most other all inclusive resorts i have stayed at but there were many options to choose from and you could always find at least a few things that were decent at the buffet. The entire resort is catered to locals which was a cool experience except for all the shows and activities were in Spanish only. They seemed great and as long as you speak spanish but my family does not and the it didn't keep the kids interest. The customer support team was extremely helpful and the staff was friendly. We enjoyed our time but if i were to book it again i would choose a different resort. Last time to costa rica i stayed at the rui and stayed at secrets and visited the riu... both of which i would recommend over the barcelo because of the food and language barrier. Over all we enjoyed our stay.
Stayed 5 nights in Mar 2024
Response from Manager on 11 Mar 2024
Dear Amy,Best regardsWe have shared your comment about the quality of the food with the Executive Chef in order to improve the experience for our guests. Also, we have informed the head of entertainment about your observation with the entertainment program.Hotel Manager

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: The property is absolutely beautiful and the pool areas are fantastic. The beach is amazing and enormous, it seems like you can walk forever without a care. Wish-We-Knew: This property is designed for Spanish speaking families with small children, not so much for English speaking tourists. Very few of the staff are fluent in English and nearly all the entertainment is intended for small children. Every night the entertainment venue/stage offers cartoons and live kids entertainment, really nothing for adults. All the bars on site are only open from 11AM to 6PM (odd for a beach resort). After 6pm only the lobby bar remains open and the lines can be 10-20 minutes long just to get a drink with everyone relying on this one location. The buffet as good and seemed to offer new options each night. All of this stuff is obviously fine but we really wish they had made it more clear on this website that the resort is geared for families with little ones. Had we known this up front we may have made a better choice for a husband/wife trip.
Response from Manager on 23 Feb 2024
Dear CustomerThank you very much for your review and your rating. I am so sorry to read about your experience. Please be assured that our team will look into your concern so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, and we will strive to provide you with a superb experience. Regards,General Manager

6/10 Okay

Gabriel

Travelled with group
We loved the ocean, sushi, tuna tartare. We were not impressed by the long queues at breakfast and lunch. Drinks limited.
Stayed 7 nights in Feb 2024
Response from Manager on 16 Feb 2024
Dear Gabriel,Best regardsWe will review procedures with the staff to expedite the service. Regarding the beverages, the A&B staff has been asked to review the variety.Hotel Manager

10/10 Excellent

BULMARO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked every thing
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Dear Bulmaro,Receive a cordial greetingOur goal is to provide a quality service and satisfaction to each of our guests, thank you very much for sharing your opinion about your experience at the hotel.Hotel Manager

8/10 Good

Roberto

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel seemed short staffed. Long lines to access the dining area buffet, the check in and check out. Unable to schedule dining at the restaurants with family. The reason for our visit was to celebrate family and we could never sit down together to share a meal. There were flies and roaches in the buffet. The waiters were not friendly or accommodating in any way. The night shows were boring and plain. The beach was the best part but there is no hotel services there. At other all inclusive they serve drinks and snacks by the beach too. The food was pretty much the same every day.
Stayed 3 nights in Feb 2024
Response from Manager on 12 Feb 2024
Dear Robertho,Best regardsFor us the experience of our customers is very important. We appreciate your reference and your comment and we will certainly pass it on to our team to improve the experience of our guests.,Hotel Manager

4/10 Poor

renata

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Director General on 22 Jan 2024
Estimada Renata,Reciba un cordial saludoLamentamos no haber cumplido con sus expectativas, esperamos que nos vuelva a visitar y poder mejorar su experiencia.Atentamente,Director General

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Old, buffet covered with flys, outside dining space,
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Michael,Best regardsRegarding the Buffet, the staff in charge was asked to take immediate action to address these issues and ensure that they do not reoccur.General Manager

10/10 Excellent

Juan, Chandler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good balance of price, food, location and service. The rooms are clean and comfy. The food is excellent with many options. The drinks variety are also good.
Stayed 3 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Dear Customer,Receive a cordial greetingWe are glad that your experience was pleasant. Thank you very much for letting us know your opinion about our prices, quality and variety of food, staff attention, comfort of the rooms and variety of drinks.General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director General on 2 Jan 2024
Estimada Jennifer,Reciba un cordial saludoMuchas gracias por calificar su experiencia 10*.Atentamente,

2/10 Terrible

Sergio

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director General on 13 Nov 2023
Estimado Sergio,Reciba un cordial saludoLamentamos que su experiencia no haya sido agradable, esperamos tener la oportunidad de mejorar su experiencia.Atentamente,

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Director General on 25 Oct 2023
Estimado Cliente,Reciba un cordial saludoMuchas gracias por calificar su experiencia en el Hotel Barceló Tambor.Atentamente,Director General

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good attention and services
The overall stay was very good. There was a lot of mess in the main reception, however, the premium level reception was much better. Everything else was excellent: meals, services, entertainment.
Stayed 3 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Robert,Receive a cordial greetingWe have asked the reception staff to review procedures to avoid this type of situation.General Manager

6/10 Okay

Jeffry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Las llaves de la habitación dejaban de funcionar a cada rato y había que caminar mucho para llegar a la recepción para solucionar el problema. Habitación estaba un poco sucia también cuando llegamos.
Stayed 3 nights in Sep 2023
Response from Director General on 23 Sept 2023
Estimado Jeffry,Reciba un cordial saludoQueremos informarle que hemos tomado nota sobre su comentario sobre los brazaletes de proximidad, también queremos expresar que todas las pulseras que entregamos a nuestros huéspedes son de alta calidad para garantizar una estancia placentera y evitar inconvenientes como los que usted experimento.Atentamente,

4/10 Poor

Marco Vinicio Sanchez

Stayed 1 night in Sep 2023
Response from Director General on 25 Oct 2023
Estimado Marco Vinicio,Lamentamos no haber cumplido con sus expectativas, esperamos que nos vuelva a visitar y poder mejorar su experiencia.Atentamente,Director General

4/10 Poor

Dror

Stayed 3 nights in Jul 2023
Response from Director General on 9 Aug 2023
Estimado (a) Cliente,Reciba un cordial saludoEstamos preocupados por su satisfacción , tomaremos las medidas necesarias para mejorar la experiencia de nuestros clientes.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Property was beautiful but ROOMS were very outdated! For a 5 Star Property, you expect more from the rooms. The WiFi also was spotty, which as a Canadian without Data, was frustrating!
Stayed 4 nights in Jul 2023
Response from General Manager on 14 Jul 2023
Dear Craig Best regardsRegarding the wifi internet service, we have asked the provider to check the signal coverage.General Manager

4/10 Poor

Jodi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Director General on 13 Jul 2023
Estimado Jordi,Reciba un cordial saludoPedimos disculpas por cualquier inconveniente que haya tenido durante su estancia en nuestro hotel. Esperamos tener la oportunidad de servirle en el futuro y brindarle una experiencia satisfactoria.Atentamente,Oscar Rojas

6/10 Okay

Shashi

Stayed 2 nights in Jun 2023
Response from Director General on 25 Jul 2023
Estimado (a) Cliente,Reciba un cordial saludo.Hemos solicitado a los jefes de departamento revisar procedimientos con el personal para mejorar la satisfacción de nuestros clientes.

6/10 Okay

Carlos, Spring

Travelled with family and small children
Liked: Cleanliness
The rooms sre dirty
Stayed 3 nights in Jun 2023
Response from General Manager on 27 Jun 2023
Dear Customer,The housekeeper has reviewed procedures with the staff to ensure a pleasant and comfortable experience for our guests.RegardsOscar RojasGeneral Manager

4/10 Poor

James

Disliked: Property conditions & facilities, room comfort
Bad Business, Old hotel
RUN! I’ll claim my mistake. I arrived a day early and thought that the night was booked. I stayed on the phone with Expedia for an hour while they tried to talk the hotel into sliding my reservation back a day. The hotel wouldn’t budge. They did happily sell me a room for $223 for that night. I actually stayed in that room all 3 nights. Management had the Opportunity to DO THE RIGHT THING and failed. That’s poor business Barcelo! This is a predominately Tico resort and me and one other family were the only ones speaking English. Everyone was friendly but the food was awful in the buffets. Beans and cheese were dried over on the top. Glad I paid for premium level and had some food to eat there. It would be well worth paying another $200 a night to go to a nice All-Inclusive. Don’t waste your time on this dated place. I hope this honest review will cost you that $223 dozens of times. It wouldn’t have cost you a single thing to do the right thing and help me move my reservation.
Stayed 2 nights in Jun 2023
Response from General Manager on 14 Jul 2023
Dear Customer,Kind regardsRegarding the quality of the food, I asked the Executive Chef to review our gastronomic offer, it is important that our guests are satisfied.General Manager

10/10 Excellent

Randall

Stayed 3 nights in May 2023
Response from Director General on 23 Jun 2023
Estimado (a) Cliente.Reciba un cordial saludoMuchas gracias por calificarnos 5.Atentamente,Oscar Rojas

6/10 Okay

Erick, Liberia

Travelled with family
Liked: Cleanliness, amenities
It's a nice place with good food. Beverages are so simple, not well done, only one kind of beer. Check out is terrible.
Stayed 2 nights in Apr 2023
Response from General Manager on 27 Jun 2023
Dear Customer,Thank you for giving us the opportunity to improve. The A&B Manager has reviewed our beverage offerings. Yours sincerely,Oscar Rojas

4/10 Poor

Cristian

Disliked: Amenities
Stayed 3 nights in Apr 2023
Response from Director General on 13 Jul 2023
Estimado Cristian,Reciba un cordial saludoSiéntase en libertad de comunicarse con nosotros si desea discutir este tema en más detalle o si desea compartir más opiniones que nos ayuden a brindar un mejor servicio. Lamentamos no haber cumplido con sus expectativas.Atentamente,Oscar Rojas

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the height of the waves on the beach. I like the closeness of the hotel to the beach. The entertainment was great. The food was ok in the buffet. Need to have the buffet in a air condition room.
Stayed 3 nights in Mar 2023
Response from General Manager on 14 Jul 2023
Dear Customer,Receive a cordial greetingThank you for choosing our hotel for your vacation. We are glad that your experience was satisfactory.General Manager

10/10 Excellent

Heiner v

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The people are friendly
Stayed 2 nights in Mar 2023
Response from General Manager on 13 Jul 2023
Dear Customer,Thank you very much for sharing you opinion about the staff.RegardsOscar Rojas

8/10 Good

Scott, Anacortes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at 3 other Barcelo properties but this is the first since the pandemic. We felt like they were still understaffed in a few areas and newer/not fully trained staff in others. Just glad that they survived a 9 month total shutdown. There is a macaw rehab/breeding center on the grounds that should get more press, fantastic! Nice pools, great ocean beach.
Stayed 3 nights in Mar 2023
Response from General Manager on 14 Jul 2023
Cher client,Nous vous saluonsEn ce qui concerne le nombre d'employés, chaque département dispose d'un nombre d'employés correspondant à l'occupation de l'hôtel.Directeur général

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there was so much to see and do on the property. All of the staff were outstanding.
Stayed 9 nights in Mar 2023
Response from Manager on 20 Mar 2023
Dear Customer,Thank you very much for sharing your opinion about the staff's attention.Thank you for your visit.Yours sincerely,Oscar Rojas

8/10 Good

Cristian, Los Angeles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Okay
Stayed 3 nights in Mar 2023
Response from General Manager on 20 Mar 2023
Dear Customer,Thank you very much for your review of your stay at the Barceló Tambor Hotel.Yours sincerely,Oscar Rojas

6/10 Okay

Konstantin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Director General on 13 Jul 2023
Estimado Konstantin,Reciba un cordial saludoLamentamos no haber cumplido con sus expectativas en esta ocasión. Esperamos tener la oportunidad de volver a recibirle y poder mejorar su experiencia.Atentamente,Oscar Rojas

4/10 Poor

Rusty, Osceola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jan 2023
Response from Director General on 28 Feb 2023
Estimado (a) Cliente,Reciba un cordial saludo.Lamentamos no haber cumplido con sus expectativas, esperamos tener la oportunidad de que nos vuelva a visitar y poder mejorar su expericia.Atentamente,Oscar Rojas

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disliked absolutely everything Will not be booking with barcelo group ever again.
Stayed 7 nights in Feb 2023
Response from General Manager on 20 Mar 2023
Dear Customer,We are sorry we did not meet your expectations, we hope you will visit us again and we will be able to improve your experience.Yours sincerely,Oscar Rojas

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2023
Response from Director General on 15 Mar 2023
Estimado (a) Cliente,Reciba un cordial saludoLe damos las gracias por calificar su experiencia.Esperamos su próxima visitaAtentamente,Oscar Rojas

10/10 Excellent

Blankae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical unique place, beautiful flowers, plenty of food, love the Parrot sanctuary.
Stayed 7 nights in Jan 2023
Response from General Manager on 14 Jul 2023
Dear Customer,Best regardsWe are glad that you had a pleasant experience. Thank you for your kind comment.Sincerely,Oscar Rojas

10/10 Excellent

Fran

Stayed 2 nights in Jan 2023
Response from Director General on 13 Jul 2023
Estimado Fran,Reciba un cordial saludoNos alegra que su experiencia haya sido agradable. Muchas gracias por calificarnos 5*.Atentamente,Oscar Rojas

8/10 Good

Silvia, Worcester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and location are amazing. Tambor beach is very beautiful. Best to go during low season. We went during high season, the hotel was full and they didn't have enough staff to manage it all and it was really noisy. The entertainment was very loud and on top of that many of the guests brought their own music and would play it really loud by the pool. There were long lines to get drinks. During meals it was hard to get drinks as well as there were very few waiters for the amount of people dining. Our room was spotless. A lot of wildlife around which is really enjoyable. It was a mixed feeling visit as there were things we loved and others not so much.
Response from General Manager on 14 Jul 2023
Dear Silvia,Please be assured that your comments will be taken into consideration and will help us to improve our services. We have reviewed procedures to ensure that standards are met to ensure a pleasant and comfortable experience for our guests.Sincerely,Oscar RojasGeneral Manager

10/10 Excellent

Simone Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Director General on 13 Jul 2023
Estimada Simone,Reciba un cordial saludoNos alegra que su experiencia haya sido agradable. Muchas gracias por calificarnos 10.Atentamente,Oscar Rojas

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The option for having a Vip section to eat, check in and check out was great. What I didn't like was that they don't respect the reservations we made on Expedia app, and also they had now first aid option when you have ear problems or any minor issues, like plain aspirin, you have to actually pay a doctor to see you in the facilities.
Response from General Manager on 14 Jul 2023
Dear Juan, Receive a warm greetingThere is an additional charge for the medical service.Sincerely,Oscar Rojas

6/10 Okay

kushal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good premises. But not so good food. Also, service was not good. Had a lizard in room and when called service desk, service desk kept saying to send someone but thay never showed up. Room had a phone which was not working. The sliding door was stuck.
Response from General Manager on 15 Jul 2023
Dear Customer,greetingsWe would like to offer you a sincere apology for the bad experience you have had and we have asked the executive chef to review the gastronomic offer. We assure you that we have intensified the review of the rooms to ensure that they are always in perfect condition before handing them over to our guests. sincerely,Oscar Rojas

10/10 Excellent

Corinne

Liked: Staff & service, amenities, property conditions & facilities
Great location for a quiet vacation. Great staff who are very friendly and accommodating non Spanish speaking clients.
Response from General Manager on 27 Jan 2023
Dear Customer:Please accept our warmest regards.Thank you very much for your kind words, We are glad that your stay was pleasant.Yours sincerely,Oscar Rojas

8/10 Good

Waleed

Stayed 2 nights in Nov 2022
Response from Director General on 6 Dec 2022
Estimado (a) Cliente:Gracias por calificar su estancia.Atentamente,Oscar Rojas

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the nature and the facilities real nice. What I didn't like was the exit at 12pm with out the lunch included I did not expected I though we were able to get lunch.
Stayed 2 nights in Nov 2022

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but I would have the staff clean the bathroom floor better. Also there was no remote control for the tv and the room telefono didn’t work. I told the front desk and nothing was done.
Stayed 2 nights in Nov 2022

8/10 Good

Joe

Stayed 3 nights in Nov 2022

6/10 Okay

Kim

Liked: Staff & service
Stayed 3 nights in Nov 2022

4/10 Poor

PATRICIA

Travelled with family
Ok
Stayed 3 nights in Nov 2022

2/10 Terrible

Ángel, Chihuahua

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
The food is horrible the beans and rice which is something they serve every day were burnt. They serve the same thing for breakfast every day there Is no creativity from the “chef” since they don’t serve anything good. Food was often burnt or over salted. It was a very disappointing experience, the area and the hotel itself is nice, however the food and the drinks where super low quality and to top it off the customer service was horrible. I asked why they had not re filled my mini fridge and I called 3 times and they kept stating we don’t know when they will go all we can do is create a report but can’t guarantee anything.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Director General on 1 Oct 2022
Estimada María:Reciba un cordial saludo.Muchas gracias por valorar su estancia.Cordialmente,Oscar RojasDirector General

6/10 Okay

ANGELICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids comedy show was very. Enjoyable
Stayed 2 nights in Sep 2022
Response from Oscar Rojas on 12 Oct 2022
Dear Guesst:We are delighted that you enjoyed the entertainment program.Sincerely,Oscar Rojas

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at the hotel I give 10 Stars
Stayed 2 nights in Sep 2022
Response from Director General on 29 Oct 2022
Dear Customer:Please accept our best regards.Thank you very much for rating your stay.Yours sincerely,Oscar RojasGeneral Manager

2/10 Terrible

Xavier

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2022