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Reviews of My City Hotel

4 out of 5
My City Hotel
Vana Posti 11/13, Tallinn

Reviews

9.0

Wonderful

Rating 10 - Excellent. 517 out of 932 reviews" "
Rating 8 - Good. 341 out of 932 reviews" "
Rating 6 - Okay. 54 out of 932 reviews" "
Rating 4 - Poor. 14 out of 932 reviews" "
Rating 2 - Terrible. 6 out of 932 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Valley Center

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in oldtown but easy access to the rest of the city. Low key
Stayed 3 nights in May 2024
Response from Kelli on 27 May 2024
Dear Elizabeth!Thank you for the feedback!Looking forward to welcoming you againKelliHotel Management

10/10 Excellent

Amy, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the edge of the old town so everything was within walking distance. Bolt ride share cars from the airport are not allowed to drive through the old town, but they can drop and pick up in front of the hotel (order on the app and pay cash). Air conditioning, elevator, comfortable beds, good breakfast buffet. Room was small and bathroom was tiny.
Stayed 2 nights in May 2024
Response from Kelli on 24 May 2024
Dear Amy!Thank you for the feedback.Looking forward to welcoming you again!KelliHotel management

8/10 Good

CATHERINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 3 nights in May 2024
Response from Kelli on 24 May 2024
Dear Catherine!Thank you for the kind feedback.Looking forward to welcoming you again!KelliHotel management

6/10 Okay

Alistair

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Right in the heart of old town. Lots to see. Be warned, don’t hire a scooter, so many cobbles!
Stayed 3 nights in May 2024
Response from Kelli on 21 May 2024
Dear Alistair!Thank you for the feedback.Looking forward to welcoming you again!KelliHotel management

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in old town with parking available in the back which was very helpful for me. Walk out the hotel make a left and ur on the main long shopping road. Leads to everything. Great staff as well. Everything is walkable for all the main old town sites.
Response from Kelli on 3 May 2024
Dear Adam!Thank you for the kind feedback.We are glad to see that you enjoyed your stay with us.Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kelli on 25 Apr 2024
Dear Peter!Thank you for your kind feedback.We are looking forward to welcoming you again!KelliHotel Management

2/10 Terrible

Catherine

Stayed 1 night in Feb 2024
Response from Kelli on 20 Feb 2024
Dear Catherine!Thank you for your feedback.We sincerely apologize for any shortcomings in our service that may have led to your expectations not being met.To better address your concerns and understand the specific situation, could you please provide more details? Kind regards,Kelli Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Really nice hotel in a very good location. Every where in the City is walking distance. Room was spacious and clean. A traditional hotel rather than modern. Shame breakfast/dinner/ bar areas are below ground rather than natural daylight or views. As such besides breakfast we didn’t use them
Stayed 3 nights in Feb 2024
Response from Kelli on 12 Feb 2024
Dear Guest!Thank you for your feedback - we appreciate this!Kind regards,KelliHotel Management

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great breakfast, the best bed and pillows of our entire trip (4 hotels), friendly and helpful staff. Would stay here again.
Stayed 1 night in Jan 2024
Response from Kelli on 12 Feb 2024
Dear Cara!Thank you for your kind feedback.We are glad to see that you enjoyed your stay and slept well with us!Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Kieon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel and helpful staff , ideally situated super close to the old town square , I had a really lovely time
Stayed 3 nights in Feb 2024
Response from Kelli on 7 Feb 2024
Dear Kieon!Thank you for your kind feedback.It was a pleasure having you and we are looking forward to welcoming you again!Kind regards,KelliHotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kelli on 6 Feb 2024
Dear Guest!Thank you for your feedback!Kind regards,KelliHotel Management

10/10 Excellent

Gabriele

Stayed 3 nights in Jan 2024
Response from Kelli on 17 Jan 2024
Dear Gabriele!Thank you for your kind feedbackLooking forward to welcoming you again!KelliHotel Management

6/10 Okay

Stephen John

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Kelli on 10 Jan 2024
Dear Stephen John!Thank you for your feedback.Kind regards,KelliHotel Management

10/10 Excellent

JEW-DONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay. Convenientlt located in the downtow. Will return.
Stayed 1 night in Dec 2023
Response from Kelli on 8 Jan 2024
Dear Jew-Dong!Thank you for your kind feedback.Looking forward to welcoming you again!KelliHotel management

10/10 Excellent

YANLI

Stayed 1 night in Dec 2023
Response from Kelli on 27 Dec 2023
Dear Yanli!Thank you for your kind feedback. Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the staff at the hotel. They were friendly and very helpful.
Stayed 2 nights in Dec 2023
Response from Kelli on 27 Dec 2023
Dear Danny!Thank you for your kind feedback. I have shared this with our team. Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Danny

Travelled with partner
The staff was friendly and very helpful!
Stayed 3 nights in Dec 2023
Response from Kelli on 13 Dec 2023
Dear Danny!Thank you for your kind feedback.Looking forward to welcoming you again!KelliHotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, good restaurant. Breakfast was also good. Excellent location.
Stayed 3 nights in Dec 2023
Response from Kelli on 8 Dec 2023
Dear Guest!Thank you for your feedback - we appreciate this!Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for location to old town and links for public transport. Very quiet hotel. Staff were very friendly . Breakfast had plenty of options.
Stayed 4 nights in Nov 2023
Response from Kelli on 20 Nov 2023
Dear John!Thank you for your feedback.I am glad that you thoroughly enjoyed your stay with us!Looking forward to welcoming you againKelliHotel Management

10/10 Excellent

Edward Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very conveniently located in Old Town Tallinn. You can walk around for hours and come back to the hotel for a short rest then head out again. The breakfast buffet is excellent - wide/varied spread, sumptuous and timing is perfect because you can have it as early as 7am (8 am on weekends) and it is so filling it will sustain you until mid-afternoon or even up to dinnertime. The staff is very friendly and helpful. Only drawback is there is a nightclub and movie house next to it so it can be loud at night. But we were told the nightclub will be closed soon. Overall, it was an excellent experience and I will definitely go back.
Stayed 3 nights in Nov 2023
Response from Kelli on 14 Nov 2023
Dear Edward!Thank you for your kind feedback - we appreciate this!Looking forward to welcoming you againKelliHotel Management

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kelli on 9 Nov 2023
Dear Astrid!Thank you for your feedback - we appreciate this!Kind regards,KelliHotel Management

10/10 Excellent

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and comfortable room. Excellent location close to all sights in the Old Town plus short walk to shopping centres and ferry. I would happily stay again.
Stayed 1 night in Oct 2023
Response from Kelli on 25 Oct 2023
Dear Rosalyn!Thank you for the feedback - we appreciate this! Kind regards,KelliHotel Management

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast, always on time. Wonderful Housekeeper
Stayed 3 nights in Oct 2023
Response from Kelli on 18 Oct 2023
Dear Clifford!Thank you for your feedback - we appreciate this!Kind regards,KelliHotel Management

10/10 Excellent

Shari Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very nice hotel. Clean rooms, big bathroom and comfortable beds. Perfect location as everything is just steps away. The breakfast is delicious with a wide variety.
Stayed 3 nights in Oct 2023
Response from Kelli on 18 Oct 2023
Dear Shari Lynn!Thank you for your feedback - we appreciate this!Kind regards,KelliHotel Management

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great location, very nice room, pleasant staff. Would stay here again
Stayed 3 nights in Sep 2023
Response from Kelli on 3 Oct 2023
Dear Joanne!Thank you for your kind feedback - we appreciate this!Best regardsKelliHotel Management

8/10 Good

Maryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in great location, 2 min walk from Town Hall. Good facilities, good breakfast, the thing is not convenient, that to get to the reception you need to carry suitecase by stairs.
Stayed 1 night in Sep 2023
Response from Kelli on 20 Sept 2023
Dear Maryna!Thank you for your feedback - we appreciate this!Kind regards,KelliHotel Management

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Fantastic hotel and brilliant value for money.
Stayed 3 nights in Aug 2023
Response from Kelli - Hotel Management on 6 Sept 2023
Dear Christopher! Thank you for your kind feedback.Looking forward to welcoming you again! Kind regards,Kelli

8/10 Good

Sanjeev

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could be improved. Not much choice
Stayed 2 nights in Aug 2023
Response from Kelli - Hotel Management on 6 Sept 2023
Dear Sanjeev!Thank you for your feedback.Looking forward to welcoming you again! Kind regards,Kelli

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located
Stayed 1 night in Aug 2023
Response from Kelli - Hotel Management on 30 Aug 2023
Dear Gerald!Thank you for your feedback.Kind regardsKelliHotel Management

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Freedom Square, boutique shopping and buses, however bear in mind that taxis drop you off 1min from the hotel, which may impact you if you have lots of luggage or a heavy luggage. Breakfast is OK, nothing special. The room was very spacious and comfortable as expected
Stayed 1 night in Aug 2023
Response from Kelli - Hotel Management on 21 Aug 2023
Dear Angelica!Thank you for your kind feedback!Best regards,KelliHotel Management

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town gem in perfect location
Outstanding location in the heart of old town, walkable to all of the old town attractions including the city square, historic sites such as the churches, and numerous restaurants, bars, and clubs. Very attentive and helpful staff available all day and night. Clean rooms with nice bathrooms. Spacious. Would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Kelli - Hotel Management on 21 Aug 2023
Dear Michael!Thank you for your feedback!We are happy to see that you enjoyed your stay with us.Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very adequate breakfast. Good value.
Stayed 3 nights in Jul 2023
Response from Kelli - Hotel Management on 2 Aug 2023
Dear John!Thank you for your kind feedback!Kind regardsKelliHotel Management

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location.
Stayed 2 nights in Jul 2023
Response from Kelli - Hotel Management on 31 Jul 2023
Dear Eileen!Thank you for your feedback - we appreciate this!Looking forward to welcoming you againKelliHotel Management

10/10 Excellent

Paul

Stayed 3 nights in Jul 2023
Response from Kelli - Hotel Management on 20 Jul 2023
Dear Paul!Thank you for your feedback - we appreciate this!Kind regardsKelliHotel Management

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with good size room and bathroom in the center of Old Town with walking distance to fashion and souvenir shopping,restaurants. Friendly and helpful staff. Clean.I will recommend this hotel to my friends and will stay myself there again.
Stayed 1 night in Jul 2023
Response from Kelli - Hotel Management on 19 Jul 2023
Dear Inga!Thank you for your kind feedback.I am very happy to see that you enjoyed your stay with us.Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Kelli - Hotel Management on 7 Jul 2023
Dear Astrid!Thank you for your feedback - we appreciate this.Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm. Would recommend.
Stayed 1 night in Jun 2023
Response from Kelli - Hotel Management on 27 Jun 2023
Dear Gordon!Thank you for your recent stay and for sharing your experience with us!Looking forward to welcoming you back!KelliHotel Management

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property in a great location
Excellent property in a great location with food an service to match
Stayed 1 night in Jun 2023
Response from Kelli - Hotel Management on 6 Jun 2023
Dear Reginald!Thank you for your kind feedback.Looking forward to welcoming you again!KelliHotel Management

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 2 nights in May 2023
Response from Kelli - Hotel Management on 2 Jun 2023
Dear Glory!Thank you for your feedback!Looking forward to welcoming you backKelliHotel Management

8/10 Good

Steven

Liked: Staff & service
Nice hotel - really well located in the old town. Is a little dated but rooms are comfortable with nice bathrooms. Cleanliness could be a little better (glitter on pillow one night, slightly dirty carpet) and there was a strange drain like smell in the lobby. Breakfast was overall good but maybe not worth the 15 eur as the fruit salad was tinned (for example). For the price I paid and the room quality and location overall I was happy. Staff were also very friendly.
Stayed 3 nights in May 2023
Response from Kelli - Hotel Management on 12 May 2023
Dear Steven!Thank you for your feedback.Our apologies regarding the smell. We are fixing the issue and during maintenance work, it may occur sometimes. We will definitely also look into the cleanliness and carpets.I hope you had a wonderful time exploring Tallinn and you are always welcome back!KelliHotel Management

10/10 Excellent

Anders

Stayed 2 nights in Apr 2023
Response from Kelli - Hotel Management on 24 Apr 2023
Dear Anders!Thank you for your feedback - we appreciate this!Looking forward to welcoming you backKelli

4/10 Poor

Chaitanya

Disliked: Cleanliness, staff & service, room comfort
Room was tiny compared to the pictures ; room was not cleaned the first day ; breakfast was average and we were rushed out just after 10 - saying it closes at 10. All in all not worth the 4 star experience the hotel was supposed to offer
Stayed 3 nights in Mar 2023
Response from Kelli - Hotel Management on 6 Apr 2023
Dear Chaitanya!Thank you for your feedback.I am sorry that the room did not meet your expectations. All the rooms are different; if you let us know when you arrive, we are always happy to change the room.We also apologize regarding the daily cleaning, It was our mistake, but I can see that you still got what needed, but with the delay.Regarding the breakfast situation, I can guarantee that the waitress is not rushing people to go, but they are just notifying them that breakfast is over. Everything needs to be cleaned and the new setup has to be done before lunch. I still hope you had a nice time exploring Tallinn.KelliHotel Management

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Strong smell as you approached entrance/reception. The staff and receptionist were fantastic and would recommend this hotel.
Stayed 4 nights in Mar 2023
Response from Kelli on 2 Apr 2023
Dear Geoffrey! Thank you for your feedback!Our apologies about the smell. Mainteance is solving the issue as fast as possible.Looking forward to welcoming you backKelliHotel management

10/10 Excellent

kaname

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is really nice. The hotel staff recommended some restaurants and booked table. The restaurant is also very nice.
Stayed 1 night in Mar 2023
Response from Kelli on 2 Apr 2023
Dear Kaname! Thank you for your feedback!Looking forward to welcoming you backKelliHotel management

8/10 Good

roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
We had 3 days in Tallinn and My City Hotel was a great location. Central to most of the attractions, restaurants and bars and shops
Stayed 3 nights in Feb 2023
Response from Kelli - Hotel Management on 7 Mar 2023
Dear Roger!Thank you for the feedback.Looking forward to welcoming you back!Kelli Hotel Management

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic location near Old Town! very convenient and beautiful building.
Stayed 2 nights in Feb 2023
Response from Kelli - Hotel Management on 20 Feb 2023
Dear Justin!Thank you for your feedback - we appreciate this.Wishing you all the best and looking forward to welcoming you back!KelliHotel Management

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Wonderful location, a few steps away from the Old Town and from public transport. Great value. Friendly staff and very helpful at the hotel Reception. Decent breakfast spread. Clean and quiet
Stayed 3 nights in Feb 2023
Response from Kelli on 16 Feb 2023
Dear Yolanda!Thank you for your kind feedback. We really appreciate this!Wishing you all the best and looking forward to welcoming you back!KelliHotel Management

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Very nice hotel clean, right in the center of old town, close to restaurants. Exeland conection from the airport by tram no 4
Response from Kelli - Hotel Management on 12 Jan 2023
Dear Adam!Thank you for your feedback - we appreciate this.Looking forward to welcoming you back! KelliHotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Kelli - Hotel Management on 23 Dec 2022
Thank you for the feedback! We appreciate this. Kind regardsKelli Hotel Management

4/10 Poor

Kaila

Travelled with partner
Liked: Cleanliness
Heart of old town. What they don’t tell you is it’s adjacent to two different night clubs that play extremely loud bass music well into the early morning hours. We didn’t sleep at all. Staff didn’t seem to care.
Response from Kelli - Hotel Management on 5 Dec 2022
Dear Kaila! Thank you for taking the time to leave us feedback. We are really sorry about the noise from the street. We do have double windows in every room to reduce incoming noise, but since we are still in the Old Town, it is not always enough. Usually, they keep the noise in control but this weekend came as a surprise for us too.I am once again very sorry that you had no sleep because of the noise. I can guarantee that the staff cares about our guests but as we had a full house, we did not have many opportunities to change the room to the courtyard side. I still hope you had a good time in Tallinn and will give us a second chance.Kind regardsKelliHotel Management