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Reviews of Summit Ridge Tagaytay

4 out of 5
Summit Ridge Tagaytay
Km. 58 Gen. Aguinaldo Highway, Maharlika West, Tagaytay, Cavite

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 183 reviews" "
Rating 8 - Good. 80 out of 183 reviews" "
Rating 6 - Okay. 33 out of 183 reviews" "
Rating 4 - Poor. 15 out of 183 reviews" "
Rating 2 - Terrible. 12 out of 183 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

shellane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Gary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is a bit dated. Our room was pretty dated and no safe Cabinets missing doors tile broke outside of entry door and very noisy. Lots of street noise.
Stayed 3 nights in Mar 2024

4/10 Poor

CAROL LYNN, Oceanside

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible condition for a 4-star hotel. Supervisor/manager did not even look up from the front desk when I was telling them about the bad condition of the deluxe king room that I booked. His answer to the staff is to give an extension cord for the refrigerator which did not have an outlet. Walls had peeling paint, bathroom had moldy grout, towels had worn edges, bare toiletries, no desk chair. Overall poor customer service and not caring probably because of attitude of supervisor/higher ups. Not reflective of Philippine hospitality.
Stayed 3 nights in Mar 2024

10/10 Excellent

Magrand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 3 nights in Feb 2024

6/10 Okay

Angelito John, Anaheim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were nice and friendly but rooms are dated and run down.
Stayed 1 night in Feb 2024

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay…but a bit out of date hotel.
Stayed 1 night in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Maria

Travelled with family, Travelled with group
Liked: Staff & service
I like how cool at night even without using the air conditioner but the downside you can hear the noise from the outside even in the 7th floor.
Stayed 1 night in Feb 2024

8/10 Good

Myrna

Travelled with group
Disliked: Property conditions & facilities
All rooms have the view of Tall Volcano and across the street Rosario Restaurant is a convenient, a little pricey but it has the same view as this hotel. The hotel is next to a busy street, so it’s a little bit noisy. It was so windy when I was there and there balcony door are making some noise especially at night. I have to struggle opening my door until maintenance guy changed the door battery.
Stayed 4 nights in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Shirley

Travelled with partner
Disliked: Property conditions & facilities
There were no towels in the bathroom. The bathroom was dirty, the shampoo contsiner was just tackily placed. It felt very unclesn.
Stayed 1 night in Dec 2023

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 13 nights in Dec 2023

8/10 Good

Nina Krishna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room needs some update but overall still a satisfactory hotel with close-by malls and restaurants with good parking space.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Rose

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a dirty rug left in the room. Not so clean unit. Has a nice view of taal from the 8th floor.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

6/10 Okay

Bernadette

Travelled with family
Liked: Staff & service
Disliked: Amenities
Perfect view of Taal lake and Sky Ranch is within walking distance. Lobby looks good but 2nd floor up is not well maintained. The gym looks abandoned. :(
Stayed 1 night in Nov 2023

10/10 Excellent

Dr. Graham, New York

Stayed 3 nights in Sep 2023

8/10 Good

Pacito

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and courteous staff.
Stayed 2 nights in Sep 2023

4/10 Poor

Tim, Reston

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Allord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Zoltan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, nice lobby, but they gave us a room with molds in the bathroom and ceiling. I felt nauseous, I’m not sure if it’s from the molds. I heard they had storms recently but they should have use bleach to clean the molds. Nice view of the volcano. Lots of restaurants around including Starbucks. I’m not sure if breakfast was included, we didn’t eat breakfast there. Please clean your molds with bleach.

8/10 Good

Joseph, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Mario Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Stayed 2 nights in Apr 2023

8/10 Good

Jhoanna

Stayed 3 nights in Mar 2023

6/10 Okay

melchor

Travelled with family
Liked: Staff & service
Very accessible to anything you need 😊
Stayed 1 night in Jan 2023

8/10 Good

liza

The hotel room needs updating. Property has nice lobby. Food is over priced. Hotel grounds are well kept. Close to restaurants and public transportation. Nice view of the lake.
Stayed 3 nights in Sep 2022

8/10 Good

Andrew Taylor

Stayed 5 nights in Aug 2022

8/10 Good

Jealine, Taytay

Stayed 1 night in Aug 2022

6/10 Okay

Glenn

Travelled with family
Liked: Staff & service
The rooms are not well-maintained. I got a two bedroom suite for roughly 150$ a night (with taxes) which I thought was a good deal. As they say, you get what you’ve paid for, and I certainly did. Let’s start with the positives, the rooms (especially the higher floors) have a nice view of Taal lake. There are lots of restaurants nearby that are walking distance. There’s a strip mall right next to the hotel and owned by the same company that has restaurants, groceries, and merchandise kiosks. Skyranch is a walking distance. The staff is very helpful and friendly. Breakfast buffet was cost efficient. The lobby looks like it can be a luxury hotel. But there’s where it ended for me. The room I got was ok, not great. The room was outdated. Dressers and cabinets definitely had their share of wear and tear. The stove definitely needs an update. The fridge served it’s purpose. Bathroom is ok. Something about their balcony that water puddles in certain spots after it rains. The upholstery on the loveseat was stained. I just wish they would update/renovate their rooms.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Maricel

Stayed 1 night in Jun 2022

4/10 Poor

Roger

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
What is dirty noisy and rundown
Stayed 2 nights in Jun 2022

2/10 Terrible

FABIAN

Stayed 3 nights in Apr 2022

8/10 Good

RICARDO

Liked: Staff & service
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing stay
very poor service.they forget to give the bathroom mat everyday.you need to request and wait the whole day.they did not replenish our complimentary water and coffee, aircon in two rooms we rented are broken.phones not working, the rate did not include breakfast, our heater also is defective
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Stayed 2 nights in Feb 2020
Response from Rey R. on 20 Feb 2020
Dear valued guest, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to rate us. We are sorry we have not met your expectations. Rest assured that we are working on ways to improve our service. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Stayed 2 nights in Feb 2020
Response from Rey R. on 20 Feb 2020
Dear valued guest, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to rate us online. We are sorry we did not meet your expectations. Rest assured we are working on ways to improve our services. We hope to welcome you back in the future.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Rey R. on 20 Feb 2020
Dear valued guest, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to rate us online. We are sorry we did not meet your expectations. Rest assured we are working on ways to improve our services. We hope to welcome you back in the future.

2/10 Terrible

Verified traveller

Travelled with family
Terrible due to Taal Volcano eruption.
Stayed 3 nights in Jan 2020
Response from Rey R. on 20 Feb 2020
Dear valued guest, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to rate us online. We are sorry we did not meet your expectations. The volcanic eruption is beyond our control and we not only look towards that safety of guests but also for our employees.

10/10 Excellent

Amparo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we are satusfeif wuth our first stay in your Hotel
Stayed 1 night in Jan 2020
Response from Rey R. on 20 Feb 2020
Dear Amparo, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to write your experience online. We are delighted to read your positive review and we look forward to welcoming you here in the future.

6/10 Okay

Maria

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Rey R. on 20 Feb 2020
Dear Maria, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to rate us online. We are currently working hard so that you will have 10/10 stay rating in the future. We look forward to welcoming you back.

8/10 Good

Lovelle Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rey R. on 20 Feb 2020
Dear Lovelle Shelly, Greetings from Summit Ridge Tagaytay! Thank you for the rating! we look forward to welcoming you back in the future.

8/10 Good

Eric, San Diego

Liked: Staff & service, amenities
The location, view and price are the pros of this place. Within a 2 min walk is a grocery store, starbucks, Korean food buffet, BDO ATM, and a well known restobar. Traffic on the street is not bad in the immediate area so exiting the premises is not an issue. My only concern was the cleanliness of the place. It's not that it was dirty, but more old and needed attention. For instance, my room was clean, but the bathroom glass was just spotty with old water stains, the grout needed fixing, and mold in the corners. The rain type shower head was full of calcium buildup. All in all a great place with a top notch view. Will be staying here again next year.
Stayed 6 nights in Oct 2019
Response from Rey R. on 20 Feb 2020
Dear Eric, Greetings from Summit Ridge Tagaytay! Thank you for taking the time to write your experience online. We are currently working on the concerns mentioned in the review. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and facilities were all excellent. Really enjoyed staying here
Stayed 2 nights in Dec 2019
Response from Rey R. on 20 Feb 2020
Dear valued guest Greetings from Summit Ridge Tagaytay! Thank you for the fantastic rating and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs service was great and professional, friendly,we enjoyed the atmosphere.
Stayed 3 nights in Dec 2019

8/10 Good

Lee, LA California

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. I arrived around 9 am and was not feeling well, from the flight. Check-in is 2 pm but they got housekeeping to clean my room early and I was in by 10. I will defiatly stay again
Stayed 9 nights in Oct 2019
Response from Enzo on 20 Nov 2019
Dear Lee, Greetings from Summit Ridge Tagaytay! Thank you for choosing Summit Ridge as your home in Tagaytay City! Thank you for also taking the time to write your experience at our hotel. We are delighted to read about your positive feedback. It is in comments like these in which we are inspired to continue delivering excellent service to our most prized guests. We would love to welcome you home here at Summit Ridge during your next visit in Tagaytay. Please feel free to contact us or visit our website for promotions and reasonable deals.

10/10 Excellent

Jessette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Duy

Liked: Cleanliness, staff & service
Hotel itself is good. Location is a little far from Ayala mall and fora. Bed is stiff and could definitely need an upgrade. Great view facing lake
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Rea on 28 Oct 2019
Thank you for staying with us. We appreciate your feedback!