Standard Double Room, 2 Queen Beds, Non Smoking
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Reviews of Quality Inn & Suites Federal Way - Seattle

2.5 out of 5
Quality Inn & Suites Federal Way - Seattle
1400 S 348th St, Federal Way, WA

Reviews

7.6

Good

Rating 10 - Excellent. 230 out of 778 reviews" "
Rating 8 - Good. 297 out of 778 reviews" "
Rating 6 - Okay. 127 out of 778 reviews" "
Rating 4 - Poor. 66 out of 778 reviews" "
Rating 2 - Terrible. 58 out of 778 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lucked out! Kimberly at the front desk was very nice, personable, helpful and efficient at her job. Got checked in right away. No noise in hallways or rooms..I did hear someone snoring a little bit but stuck my ear plugs in and I was out like a light. I slept very well, had my coffee in the morning, shower and thought, I'm leaving this place a good review cause everything went so well. Thanks for a good night sleep.😴
Stayed 1 night in May 2024

4/10 Poor

Amber

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not very clean, old, needs to be updated.
Stayed 1 night in May 2024

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom smelled like mold. Opened the window to get fresh air in and discovered the screen was ripped.
Stayed 1 night in May 2024

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was in disrepair; the tv in room had a shattered screen and was unwatchable. The bathroom sink did not drain. When reported to front desk no action was taken and was told maintenance could look at it in the morning. Did not help us as that is when we were checking out. Retold the morning shift of problems upon check out and was met with silence and a blank stare. Never again.
Stayed 1 night in May 2024

10/10 Excellent

Maverick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than I expected, I enjoyed all the amenities. Smooth front desk service!
Stayed 1 night in Apr 2024

6/10 Okay

Lilian

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tera

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thin walls, noisy. Clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

2/10 Terrible

Sheila

Nice place was great until my daughter woke up with bites on her body. Tore her bed apart and seen bed bugs. Immediately checked out. Manager apologized and did refund our money but that ruined our trip and we had to deep clean and sanitize everything when we got home.

10/10 Excellent

Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great! Good breakfast and service. Very clean.
Stayed 3 nights in Mar 2024

6/10 Okay

Neal

Liked: Staff & service
Very close to the venue I was attending and centrally located for dining.
Stayed 3 nights in Mar 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check-in staff. Good, basic hotel for overnight stay. Highway traffic outside was a little noisy.
Stayed 1 night in Mar 2024

8/10 Good

thushara

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
nothing specific to complain
Stayed 3 nights in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Tiffany

Stayed 2 nights in Mar 2024

8/10 Good

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard and the surrounding area was sketchy
Stayed 1 night in Feb 2024

6/10 Okay

Lisa, Seattle

Travelled with partner
It has an indoor pool made my night do me I love to sw.jsd fun even though..wss alright
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful. Staff is 10/10. Definitely would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Tate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean property
Stayed 2 nights in Feb 2024

2/10 Terrible

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff here at quality inn we're extremely rude and unfriendly. My boyfriend and I were in The breakfast room getting breakfast and the attendant in there was extremely rude so we ended up eating in our room
Stayed 2 nights in Jan 2024

8/10 Good

Derek, spokane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place in the area. getting to the hotel can be a little confusing if you use gps/google maps. the have double parking spots available so parking a truck & trailer wasn't a problem

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was filthy, we observed a domestic in the hall and had a homeless person sitting out front.
Stayed 3 nights in Jan 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seafood
Very low key and comfortable. We don't have any room cleaning done for the 5 days we stay
Stayed 6 nights in Dec 2023

2/10 Terrible

Maria

Stayed 3 nights in Dec 2023

8/10 Good

Joy

Liked: Amenities
Stayed 4 nights in Dec 2023

8/10 Good

Kimberly

Stayed 1 night in Nov 2023

2/10 Terrible

Jaelinn

Disliked: Cleanliness, property conditions & facilities
Disgusting
Stayed 1 night in Nov 2023

10/10 Excellent

Nikita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November '23 (3) nights stay
All was fine and comfortable. Drawback was TV programming could have been better and instructions on how to work the microwave.
Stayed 3 nights in Nov 2023

6/10 Okay

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Pamelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I went to this Quality Inn because it was close to the Aquatic Center. It was great. I came in and slept, went out to the meet and returned. They gave me extra coffee when I asked and left me alone. Perfect!
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly is an amazing associate and should be recognized for her abilities.
Stayed 1 night in Nov 2023

2/10 Terrible

Alicia

Disliked: Staff & service
Rude receptionist
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Dustin

Stayed 1 night in Oct 2023

8/10 Good

Juliette

Liked: Cleanliness, staff & service
Great staff and great pool work out area
Stayed 1 night in Nov 2023

10/10 Excellent

Salvatore Thomas

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Syreeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating
Stayed 1 night in Oct 2023

10/10 Excellent

Joyce J

Liked: Cleanliness, amenities
I was impressed with the cleanliness and the staff
Stayed 6 nights in Oct 2023

2/10 Terrible

Amber

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I asked for a late checkout until 12pm. I was given the late check out time. The front desk agent knocked on my door and enters the room at 11:30am before I can get up and answer the door to ask me when I’m leaving. That is totally unacceptable. I worked at a hotel and never treated anyone like that. I definitely need to get ahead of management because she acted like very unprofessional!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & knowledgeable staff
The two night reps i had a pleasure of dealing with were pleasant & knowledgeable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my only complaint is the ice maker on the 2nd and 3rd floors did not work.the breakfast buffet was great and so was the cook keeping things hot and refilled!
Stayed 2 nights in Sep 2023

8/10 Good

Robert, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Kim at front desk was awesome. Helpful and polite!
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, room comfort
Nice place
Very nice place
Stayed 1 night in Oct 2023