All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Jennifer, We are very sorry to hear that you did not enjoy your recent stay. We would love to know what things lead to your stay not being a pleasant one as we do our best to provide a comfortable stay for all of our guests. We greatly appreciate all feedback both positive and especially the negative because it lets us know the areas we can improve upon. We hope that you give us the opportunity to improve and make your next stay a great one.
Amazing property! they have maintained it well and the staff was informative and friendly. I loved the set up of the place and was really comfy. The hot water was instant which was nice. Rooms were very comfy and clean.
We have stayed at this property many times. They have been wonderful to deal with and the staff friendly. We've not had any problems there so not sure what the "customer service" would be like. My bet it would be handled in a timely manner. I recommend if you are looking to stay in Enumclaw.
The bathroom was very dirty. There was hair all over the floor and some sort of brown residue on the bathroom door.
Sarah
Stayed 1 night in Feb 2024
Response from Guest Relations on 9 Feb 2024
Dear Sarah,The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.
10/10 Excellent
Julia
2 Feb 2024
Liked: Cleanliness
close to downtown shops an restaurants and convenient to the free bus to Crystal Mountain, this recently refreshed motel offered a comfortable place to rest. The complimentary breakfast had pretty broad offerings and was a great added value as we refueled for a second day of skiing!
Julia
Stayed 1 night in Jan 2024
Response from JG on 21 Mar 2024
Thank you for your review! We're happy to hear you enjoyed your stay with us and that it was a comfy one! We hope we'll get to see you again on your next ski outing!
It appears to be an older property where the rooms have been nicely upgraded. Room was really clean, quiet, had everything you need. The check in and check out staff was knowledgeable, helpful, cheerful. Super nice, easy process. The breakfast was open at 6AM on a weekend, much appreciated. Plenty of options for a light meal available. I will be back.
Norman
Stayed 1 night in Jan 2024
Response from JG on 2 Feb 2024
Thank you for such a kind review! We're very happy you enjoyed your stay with us from the rooms to the staff and we look forward to seeing you again!
Great accomodations and centrally located to the downtown area. Under 1 mile walk to all the restaurants, shops, breweries. Super clean and awesome customer service.
People are great. Doing a good job with the repainting.
Brian
Stayed 1 night in Nov 2023
10/10 Excellent
Robin
8 Nov 2023
Wonderful staff! Mike, Jessica, Gib Dated but clean. Very spacious king bed room. No elevator. Be aware evening parking can be a challenge because of popular Mexican Restaurant inside the hotel.
A nice clean and comfortable room.
I would give it a better rating if we weren't awakened at 12:36 AM by someone who said they were there to clean the room. That has never happened to me anytime and we travel a lot. Managment did confirm that they did work there and went to the wrong room.
Neville
Stayed 1 night in Oct 2023
Response from Guest Relations on 8 Nov 2023
Dear Neville,We are glad you enjoyed our clean, comfortable rooms. However, we regret any confusion and inconvenience regarding our housekeeping service. Rest assured, we will look into this matter and ensure we uphold our high-quality hospitality values. Down the line, we hope you consider returning for a more seamless experience.
10/10 Excellent
Joseph
19 Oct 2023
Joseph
Stayed 1 night in Jul 2023
Response from GH Staff on 4 Dec 2023
Thank you for the great review! We're glad you enjoyed your stay!
8/10 Good
Verified traveller
Travelled with group
16 Oct 2023
Liked: Cleanliness, staff & service
Verified traveller
Stayed 3 nights in Oct 2023
Response from A Friendly Staff Member on 4 Dec 2023
Thank you for your review.
4/10 Poor
Fritz
13 Oct 2023
Fritz
Stayed 1 night in Oct 2023
Response from GM on 4 Dec 2023
Thank you for your review. We're sorry to know that your stay with us did not meet your expectations. We are always working on making improvements and highly value feedback from our guests. We hope that you will give us another chance so we can make your next stay a better one!
10/10 Excellent
Verified traveller
Travelled with group
11 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Nice hotel located near all the essentials
Verified traveller
Stayed 3 nights in Oct 2023
Response from TK on 11 Oct 2023
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
10/10 Excellent
Deanna
24 Sept 2023
Deanna
Stayed 1 night in Sep 2023
Response from TK on 26 Sept 2023
Dear Deanna, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
This location is in a nice area and I have enjoyed my stay.
The colors, flowers and courtyard are very welcoming.
Verified traveller
Stayed 1 night in Sep 2023
Response from TK on 15 Sept 2023
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
We really enjoyed the Guest House. The front desk personnel was friendly and accommodating and the room was spacious and comfortable. Much has been upgraded and that was obviously still taking place. We enjoyed the restaurant and the quick access to downtown eating and shops.
Benjamin
Stayed 2 nights in Sep 2023
Response from TK on 13 Sept 2023
Dear Benjamin, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
10/10 Excellent
Tom
10 Sept 2023
Tom
Stayed 1 night in Sep 2023
Response from TK on 13 Sept 2023
Dear Tom, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.
Dear Jason, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
10/10 Excellent
Paul
Travelled with group
30 Aug 2023
Liked: Cleanliness, staff & service, amenities
Very good front desk service
Paul
Stayed 1 night in Aug 2023
Response from TK on 31 Aug 2023
Dear Walter, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
The staff was excellent, and walking distance to Old Town Enumclaw, which is amazing, and the other direction to anything else you need!
Walter
Stayed 2 nights in Aug 2023
Response from TK on 29 Aug 2023
Dear Walter, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.