Reception

Reviews of GuestHouse Enumclaw

2 out of 5
GuestHouse Enumclaw
1000 Griffin Ave, Enumclaw, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 653 reviews" "
Rating 8 - Good. 262 out of 653 reviews" "
Rating 6 - Okay. 64 out of 653 reviews" "
Rating 4 - Poor. 35 out of 653 reviews" "
Rating 2 - Terrible. 23 out of 653 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SHANON

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy, the staff was great.
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Stayed 2 nights in Feb 2024
Response from JG on 16 Mar 2024
Dear Jennifer, We are very sorry to hear that you did not enjoy your recent stay. We would love to know what things lead to your stay not being a pleasant one as we do our best to provide a comfortable stay for all of our guests. We greatly appreciate all feedback both positive and especially the negative because it lets us know the areas we can improve upon. We hope that you give us the opportunity to improve and make your next stay a great one.

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a comfortable place to stay. Easy access. Friendly, helpful staff Second year staying here and will be back next year.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again! Great stay!
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value
Stayed 1 night in Feb 2024

10/10 Excellent

CHEN

Stayed 3 nights in Feb 2024

10/10 Excellent

Kerry, PORTLAND

Stayed 1 night in Feb 2024

10/10 Excellent

Xtal

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place that is convenient for travel up to Crystal Mountain. Restaurant in hotel is good but also lots of options nearby.
Stayed 1 night in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service
Guesthouse was a nice place to stay. Convenient for making the short trip to Crystal Mountain Resort for skiing
Stayed 1 night in Feb 2024

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town
Stayed 1 night in Feb 2024

10/10 Excellent

Shailen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! they have maintained it well and the staff was informative and friendly. I loved the set up of the place and was really comfy. The hot water was instant which was nice. Rooms were very comfy and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for business, this was the best room I've stayed in over the last 5 years. Very clean and comfortable!
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and quiet
Stayed 1 night in Jan 2024
Response from JG on 8 Feb 2024
Thank you for your review! We're glad you enjoyed your stay!

10/10 Excellent

Mansa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff/Front Desk were very kind, I experienced excellent customer. Second time here, its been chill each time.
Stayed 1 night in Feb 2024

10/10 Excellent

LaDonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times. They have been wonderful to deal with and the staff friendly. We've not had any problems there so not sure what the "customer service" would be like. My bet it would be handled in a timely manner. I recommend if you are looking to stay in Enumclaw.
Stayed 1 night in Feb 2024

4/10 Poor

Sarah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very dirty. There was hair all over the floor and some sort of brown residue on the bathroom door.
Stayed 1 night in Feb 2024
Response from Guest Relations on 9 Feb 2024
Dear Sarah,The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.

10/10 Excellent

Julia

Liked: Cleanliness
close to downtown shops an restaurants and convenient to the free bus to Crystal Mountain, this recently refreshed motel offered a comfortable place to rest. The complimentary breakfast had pretty broad offerings and was a great added value as we refueled for a second day of skiing!
Stayed 1 night in Jan 2024
Response from JG on 21 Mar 2024
Thank you for your review! We're happy to hear you enjoyed your stay with us and that it was a comfy one! We hope we'll get to see you again on your next ski outing!

8/10 Good

Vishal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. The bedding was older but okay. Area was very good walkable to dinner and desserts. I would stay there again
Stayed 2 nights in Jan 2024
Response from JG on 8 Feb 2024
Thank you for leaving us a review. We're glad you enjoyed your stay and our convenient location next to shops and dining.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JG on 2 Feb 2024
Thank you for your review!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, comfortable bed, awesome breakfast
Stayed 1 night in Jan 2024
Response from JG on 8 Feb 2024
Thank you for your review! We're happy to hear you enjoyed your stay!

10/10 Excellent

Rie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from JG on 2 Feb 2024
Thank you for the review!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closest town to Crystal Mountain.
Stayed 3 nights in Jan 2024
Response from JG on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears to be an older property where the rooms have been nicely upgraded. Room was really clean, quiet, had everything you need. The check in and check out staff was knowledgeable, helpful, cheerful. Super nice, easy process. The breakfast was open at 6AM on a weekend, much appreciated. Plenty of options for a light meal available. I will be back.
Stayed 1 night in Jan 2024
Response from JG on 2 Feb 2024
Thank you for such a kind review! We're very happy you enjoyed your stay with us from the rooms to the staff and we look forward to seeing you again!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JG on 2 Feb 2024
Thank you for your review!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JG on 2 Feb 2024
We're happy to know that you had a great stay! Thank you for the review and we hope to see you again soon!

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from JG on 2 Feb 2024
Thank you for the perfect score! We're glad you enjoyed your stay!

10/10 Excellent

Leticia

Stayed 2 nights in Dec 2023
Response from JG on 2 Feb 2024
Thank you for the great review!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities
Response from JG on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Mr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodations and centrally located to the downtown area. Under 1 mile walk to all the restaurants, shops, breweries. Super clean and awesome customer service.
Stayed 3 nights in Sep 2023

8/10 Good

THOMAS, marlborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive 24-hour staffing
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always such a pleasant place to book with and stay. The restaurant has good food and good service. Breakfast with the room
Stayed 1 night in Nov 2023
Response from A Friendly Staff Member on 4 Dec 2023
We're happy that you enjoyed your stay here! Thank you for your review and we hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Breakfast is limited. Convenient to have a restaurant inside it. Staff friendly.
Stayed 2 nights in Nov 2023
Response from JG on 10 Dec 2023
Thank you for the great review!

10/10 Excellent

Brady

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. Staff was friendly, and rooms were nice!
Stayed 4 nights in Nov 2023
Response from GH Staff on 4 Dec 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Laurie, Auburn

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are great. Doing a good job with the repainting.
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Wonderful staff! Mike, Jessica, Gib Dated but clean. Very spacious king bed room. No elevator. Be aware evening parking can be a challenge because of popular Mexican Restaurant inside the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A Friendly Staff Member on 4 Dec 2023
Thank you for the great review!

4/10 Poor

Neville

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Midnight Cleaning?
A nice clean and comfortable room. I would give it a better rating if we weren't awakened at 12:36 AM by someone who said they were there to clean the room. That has never happened to me anytime and we travel a lot. Managment did confirm that they did work there and went to the wrong room.
Stayed 1 night in Oct 2023
Response from Guest Relations on 8 Nov 2023
Dear Neville,We are glad you enjoyed our clean, comfortable rooms. However, we regret any confusion and inconvenience regarding our housekeeping service. Rest assured, we will look into this matter and ensure we uphold our high-quality hospitality values. Down the line, we hope you consider returning for a more seamless experience.

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from GH Staff on 4 Dec 2023
Thank you for the great review! We're glad you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from A Friendly Staff Member on 4 Dec 2023
Thank you for your review.

4/10 Poor

Fritz

Stayed 1 night in Oct 2023
Response from GM on 4 Dec 2023
Thank you for your review. We're sorry to know that your stay with us did not meet your expectations. We are always working on making improvements and highly value feedback from our guests. We hope that you will give us another chance so we can make your next stay a better one!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel located near all the essentials
Stayed 3 nights in Oct 2023
Response from TK on 11 Oct 2023
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Deanna

Stayed 1 night in Sep 2023
Response from TK on 26 Sept 2023
Dear Deanna, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Comfortable Stay
This location is in a nice area and I have enjoyed my stay. The colors, flowers and courtyard are very welcoming.
Stayed 1 night in Sep 2023
Response from TK on 15 Sept 2023
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We really enjoyed the Guest House. The front desk personnel was friendly and accommodating and the room was spacious and comfortable. Much has been upgraded and that was obviously still taking place. We enjoyed the restaurant and the quick access to downtown eating and shops.
Stayed 2 nights in Sep 2023
Response from TK on 13 Sept 2023
Dear Benjamin, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from TK on 13 Sept 2023
Dear Tom, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TK on 6 Sept 2023
Dear Jason, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good front desk service
Stayed 1 night in Aug 2023
Response from TK on 31 Aug 2023
Dear Walter, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, and walking distance to Old Town Enumclaw, which is amazing, and the other direction to anything else you need!
Stayed 2 nights in Aug 2023
Response from TK on 29 Aug 2023
Dear Walter, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.