Exterior

Reviews of Days Inn by Wyndham Auburn

2 out of 5
Days Inn by Wyndham Auburn
1521 D Street NE, Auburn, WA

Reviews

5.4
Rating 10 - Excellent. 106 out of 941 reviews" "
Rating 8 - Good. 147 out of 941 reviews" "
Rating 6 - Okay. 209 out of 941 reviews" "
Rating 4 - Poor. 223 out of 941 reviews" "
Rating 2 - Terrible. 256 out of 941 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lillian

Disliked: Cleanliness, amenities, property conditions & facilities
Found a cockroach in the towels the rooms are non smoking but found burn marks in our blankets.
Stayed 1 night in Mar 2024

6/10 Okay

Randolf

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed. It was not very clean at all. We had to pull the bed out to plug in the lamp and it was so dirty back there. Won’t be doing that again for any price.
Stayed 1 night in Mar 2024

10/10 Excellent

Gleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa, Puyallup

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Experience
Stayed 1 night in Jan 2024

4/10 Poor

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Loud people late at night next to our door smoking weed which came into the hotel room. Did not clean our room, no coffee for in room coffee pot. Sucky breakfast, bad service
Stayed 2 nights in Feb 2024

6/10 Okay

Anjelika

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property does not look like the pictures at all. It was just okay for one night but never again
Stayed 1 night in Feb 2024

6/10 Okay

Sina

Travelled with family
Disliked: Amenities
For quest of two only two towels if you ask for more they want you to bring the used ones first, they don’t come get it Manager is rude even to his employees
Stayed 4 nights in Feb 2024

10/10 Excellent

Crispin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exciting place and Airport surrounding
Stayed 2 nights in Feb 2024

2/10 Terrible

Paula

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk manager could not possibly have been kinder, but it certainly wasn't enough to get us to stay. What a completely unsafe area! Rooms next door were very loud and had alcohol containers piled outside their doors. Our room was filthy and stinky, and the bedding had a lot of holes in it. The room was completely gross overall, and the neighborhood felt completely unsafe. We ended up leaving at 10:30 pm and moved to a different hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

SHERIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Feb 2024

6/10 Okay

Oscar

The mattress is not that comfortable
Stayed 3 nights in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

6/10 Okay

Roxann

Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Liked: Staff & service, amenities
Disliked: Cleanliness
The quality was fine for the price. However, there was a pubic hair on the "clean" folded towel in the bathroom. Pretty disgusting.
Stayed 1 night in Dec 2023

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality awesome 👍
Stayed 1 night in Dec 2023

4/10 Poor

Tyra

Travelled with family
Disliked: Amenities
We didn’t have access to a phone from the room. We emptied our trash ourselves and had to retrieve clean towels ourselves. Twice we gad to go to front desk because our key cards did not work. Breakfast was cold cereal oatmeal packets and apples. Bread was laid out on counter and some was in a container. Not a pleasant stay. They really need to clean up the place and provide service as a hotel/motel should.
Stayed 6 nights in Dec 2023

4/10 Poor

CAROL

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Sleepless in Seattle
Days Inn Auburn. The bathtubs had no slip resistance. It appeared it USED to be there, but wore off. Bought a mat that I took back with me.They had signs saying, "Use the hand rails." What hand rails? You had to REQUEST service, but there were ways around that. As there was someone at the desk 24/7, you could trade out used towels and get fresh. Also trash bags, and there was a place to dump full bags. Our room stank, though we got used to it. Also, our mini fridge froze our leftovers. The adjuster inside had lost its knob. The pillows didn't do our necks any favors. I will be retuning to the Seattle area, but NOT to that Days Inn.
The "rails" were both wide and thick. Sometimes, on the way up, I grabbed yhe spindles instead.
There appears to be the slightest image of a slip resistant bottom that has long since worn off. It's an easy fix, though.
Stayed 10 nights in Nov 2023

6/10 Okay

SeaJay

Business traveller
Liked: Staff & service
Room needs updating and housekeeping needs improve
I read reviews saying some rooms need renovations still. I got one of those old rooms where it was outdated for sure. When I showered the water still kept coming out of the faucet and not giving full pressure to shower head. Shower head needs a replacement too because that had harsh water marks and just terrible pressure. I have short hair and it still seemed to barely get the soap out. Beds were okay, weren’t sagging which was good. Just hard to lay on the side when pillows aren’t great. I think I had a few hairs in my fridge, housekeeping needs improvement. The heater worked good, but is veryyy old and full of grime and crumbs. Housekeeping should vacuum them more often and use windex on the glass table so it doesn’t leave a weird film on it. It is by an airport so I heard a plane take off around 8:30. I was already awake but trying to sleep in that would be a wake up call.
Stayed 1 night in Dec 2023

8/10 Good

Boniface

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Amenities, property conditions & facilities
I prefer to speak to someone at the front desk I can understand. I really struggled with the fella at the desk, although polite and professional, tough to make out what he was saying. I had to walk back to the front desk as his 's' was shaped as an '8' for the wifi password. Big deal? No. Otherwise, the bed was more comfortable than expected and the whole place was pleasantly quiet all evening.
Stayed 1 night in Nov 2023
Response from kamal on 16 Nov 2023
Dear brian, ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience . Sorry for your experience with our FD associate ,we are in process of fixing the issue . We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

2/10 Terrible

Victoria

Stayed 1 night in Nov 2023

2/10 Terrible

Dominic

Disliked: Staff & service, property conditions & facilities
Every room stank like filth
Stayed 1 night in Nov 2023
Response from Singh - GM on 5 Nov 2023
Dear dominic ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience .i'am sorry for your bad experience and to say all rooms stink ,did you check all rooms...? you are most welcome to come back and we can walk together to check all rooms please feel free to reach out and your time will be appreciated . We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

4/10 Poor

Aron

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into room that was so dirty. The bed was made but the sheets were covered by n cigarette burns. In a hotel that says it’s non smoking. Why would cleaning staff not throw a sheet like that out? The rest of the room was Grimm and dirty. I asked for a room change and second room was better.
Stayed 1 night in Nov 2023
Response from kamal on 4 Nov 2023
Dear Aron ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we are sorry for the sheet with cigg burn holes ,we are taking proper measures and checking all rooms for sheets with holes and house keeping deptt have been notified for room not properly clean . If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

6/10 Okay

larry

Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from kamal on 26 Oct 2023
Dear larry ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience . If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

4/10 Poor

vern

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kamal on 26 Oct 2023
Dear vern ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience . If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kamal on 21 Oct 2023
Dear Beth ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience . If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

6/10 Okay

Boniface

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kamal on 20 Oct 2023
Dear Boniface ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience . If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guest's .Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

2/10 Terrible

Keribeth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unethical thieves! I booked 2 queen beds through Expedia and the hotel refused to give us the room. They said that Expedia didn’t give them enough money so I’m out of luck and they will only give us one bed. There were 3 of us. When I showed them the reservation on Expedia for 2 queens their word were “you use a third party to book you will book a headache.” They refused to refund the money and refused to give us the room that was reserved. We had to leave and go elsewhere to find a room at 9:00 at night after driving 8 hours.
Stayed 1 night in Oct 2023
Response from kamal on 19 Oct 2023
Dear Keribeth ,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your input, and we're grateful for your visit.We understand your concern regarding the 2 bed issue with expedia Reserevation .Your feedback is valuable to us, and it helps us identify areas where we can make enhancements. We will review your comments with our team to ensure never happen again .We hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out. Your satisfaction is important to us.

4/10 Poor

Penny Marie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kamal on 19 Oct 2023
Dear Pennyt ,Thank you for taking the time to leave a rating for your recent stay with us. We appreciate your feedback, and we hope you had a comfortable and enjoyable experience.If there are any specific comments or aspects of your stay you would like to share, please feel free to reach out. We value your input as we strive to provide the best possible experience for our guests.Thank you for considering our efforts, and we look forward to the opportunity to host you again in the future.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping was pretty bad There was hair on the sink , hair in the shower
Stayed 1 night in Oct 2023
Response from singh on 12 Oct 2023
Good morning luis,Sorry for the issues you mentioned ,regarding hair on sink and shower ,we have notified the HK deptt and we taking proper action ,so this issue doesn't happen again .,sorry for your inconvenience .We are always eager to hear from our valued guest .we look forward to welcoming you back in the future .thank you .

6/10 Okay

Xi

Travelled with partner
hairs on clean, unused towel
Stayed 1 night in Oct 2023
Response from singh on 5 Oct 2023
Good morning xi,Sorry for the issues you mentioned ,regarding hair on unused towels ,we have notified the HK deptt and we taking proper action ,so this issue doesn't happen again .,sorry for your inconvenience .

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged the deposit 3 times. For a one night stay. Unresponsive staff. Dirty room.
Stayed 1 night in Sep 2023
Response from s on 25 Sept 2023
Good morning mr robert ,Your issues has been resolved ,sorry for your inconvenience .Any further questions ,please call us, will be glad to assist you .Thank you

2/10 Terrible

Corinne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be open to the public, the rooms and property are filthy. The desk person said they were renovating room by room which will probably never happen. I would never stay here again or tell anyone else about this place, disgraceful.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 24 Sept 2023
Dear Corinne,We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. It is disheartening to learn that you found the rooms and property to be in an unacceptable condition. We understand your frustration and take your feedback seriously.We are indeed in the process of renovating our rooms, but it appears that we have fallen short in providing a satisfactory experience during your stay. We will investigate the concerns you raised and take immediate action to address them to ensure that this does not happen again in the future.Please accept our apologies for any inconvenience you faced, and we appreciate your understanding and patience as we work to improve our property. We hope that you would consider giving us another chance in the future to provide you with a more pleasant stay.

2/10 Terrible

Wanita

Travelled with family
Disliked: Property conditions & facilities
It was old and tv channels didn’t work at all. Only two towel in room, no soap to wash hands. The beds were clean & comfortable and coffee was good.
Stayed 1 night in Sep 2023
Response from Hotel Management on 20 Sept 2023
Dear Wanita,Thank you for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear that your experience fell short of your expectations.Your comments are valuable to us, and we want to assure you that we take them seriously. We apologize for the issues you encountered, including the problems with the TV channels, limited amenities in your room, and the overall condition of the property.We appreciate your compliments regarding the comfortable beds and good coffee. However, we understand that these positive aspects do not make up for the shortcomings you experienced during your stay.Please know that we are constantly working to improve our facilities and services, and your feedback will be used to address these issues and make necessary enhancements.Once again, we apologize for any inconvenience you faced during your stay, and we hope to have the opportunity to better serve you in the future.

4/10 Poor

Devin

Liked: Staff & service
Disliked: Cleanliness
Cleanliness needs work.
Room smelled like cigarettes. Hair still in the bathtub. Did not feel clean in that room at all.
Stayed 1 night in Sep 2023
Response from Hotel Management on 19 Sept 2023
Dear Devin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input as it helps us pinpoint areas for improvement.We're deeply sorry to learn about the issues you encountered during your stay. The smell of cigarettes and the presence of hair in the bathtub are unacceptable, and we understand how these factors can negatively impact your experience. This is not the level of cleanliness we aim to provide, and we sincerely apologize for the inconvenience this caused.Please be assured that we take your comments seriously, and we will take immediate action to address these concerns with our housekeeping team to ensure that such issues are not repeated in the future.Once again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to provide you with a much-improved experience should your travels bring you back to the area.Thank you for your understanding.

10/10 Excellent

frank

Travelled with family, Travelled with group
Stayed 2 nights in Sep 2023
Response from Hotel Management on 19 Sept 2023
Thank you so much for taking the time to leave us a perfect 10/10 rating! We're thrilled to hear that you had an excellent experience during your stay at our hotel. Our team works hard to provide the best possible service and amenities to our guests, and your positive feedback is truly rewarding.If you have any specific comments or suggestions that could make your next stay even more enjoyable, please don't hesitate to share them with us. We're always eager to hear from our valued guests.We look forward to welcoming you back in the future for another outstanding stay. Safe travels!

8/10 Good

Liberato

Disliked: Property conditions & facilities
The room needs maintenance work and its kind of old building
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Dear Liberato,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your input, and we're grateful for your visit.We understand your concerns about the maintenance of our property and the age of the building. We continuously strive to maintain and improve our facilities to provide a more comfortable and enjoyable experience for our guests.Your feedback is valuable to us, and it helps us identify areas where we can make enhancements. We will review your comments with our team to ensure we are addressing any necessary maintenance issues promptly.We hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out. Your satisfaction is important to us.

4/10 Poor

Khalid

Disliked: Cleanliness, property conditions & facilities
Dirty floors, but quite and ok place to lay down your head.
Stayed 2 nights in Sep 2023
Response from HOTEL MANAGEMENT on 5 Sept 2023
Dear Khalid,Thank you for sharing your feedback about your recent stay with us. We appreciate your input, and we're sorry to hear that your experience did not meet your expectations.We apologize for the issue you encountered with dirty floors. Providing a clean and comfortable environment for our guests is a top priority, and we will be reviewing our housekeeping procedures to ensure this does not happen in the future.We're glad to hear that you found the place quiet and suitable for a good night's rest. We appreciate your understanding and patience with the areas that did not meet your expectations.If there are any specific details you would like to share or if there is anything we can do to address your concerns, please feel free to reach out to us directly. Your feedback helps us to improve our services.Thank you for considering our efforts, and we hope to have the opportunity to provide you with a better experience should your travels bring you back to our area.

8/10 Good

Shawn

Stayed 1 night in Sep 2023
Response from Hotel Management on 24 Sept 2023
Dear Shawn,Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to see that you had a generally positive experience during your stay.If you have any additional comments or suggestions on how we can further improve our services, please feel free to share them with us. We look forward to welcoming you back in the future and providing you with an even better experience.

4/10 Poor

Rota

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Assessible room was not to assessible. Did not clean rooms while there. Had to ask for towels each day we were there.
Stayed 3 nights in Aug 2023
Response from HOTEL MANAGEMENT on 3 Sept 2023
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience you encountered with the accessible room not meeting your needs and for the lack of room cleaning during your stay. Providing clean and comfortable accommodations is a top priority for us, and we regret that we fell short in this regard.Your comments about the need to request towels daily are noted, and we will review our housekeeping procedures to ensure they are in line with our guests' expectations.If there are any additional details or feedback you would like to share or if there is anything we can do to address your concerns, please feel free to reach out to us directly. Your input is important to us as we work to improve our services.Thank you for considering our efforts, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

colin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
affordable option
good location and price for what we needed. Older hotel so nothing special. Free wifi, comfortable beds, in room coffee and toiletries. Check in/out was efficient and front desk staff were available to answer questions and get extra supplies.
Stayed 2 nights in Aug 2023
Response from MANDEEP on 31 Aug 2023
Dear Colin,Thank you for taking the time to leave a review of your recent stay with us. We're glad to hear that you had a positive experience and we appreciate your score and comments.We're pleased to know that our hotel's location and pricing met your needs. It's great to hear that you found the essentials you needed in your room, including comfortable beds, in-room coffee, and toiletries. We're also glad that our front desk staff were able to assist you efficiently and address any questions you had.If there's anything else you would like to share or if you have any further suggestions for us, please feel free to reach out. Your feedback is important to us as we continue to provide a comfortable and pleasant experience for our guests.Thank you for considering our efforts, and we hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy
If you like hearing small planes and helicopters from 8:00am to 8:00pm you will love it!! Small practice airport right next to hotel.
Stayed 1 night in Aug 2023
Response from MANDEEP on 28 Aug 2023
Dear Bruce,Thank you for taking the time to provide your feedback about your recent stay with us. We appreciate your review and the score you have given us.We apologize for any inconvenience you experienced due to the noise from the nearby practice airport. We understand that this impacted the quality of your stay, and we regret any discomfort this may have caused.Your comments are valuable to us, and we appreciate your understanding of the challenges you faced during your visit. We will continue to work towards enhancing the quality of our guests' experience, and your feedback is an important part of that process.If you have any further comments, suggestions, or if there's anything else you would like to share, please feel free to let us know. Your insights help us improve our services for the future.Thank you for considering our efforts, and we hope to have the opportunity to provide you with a more positive experience in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Super customer service but very old and run down
Although the GM (Singh) is probably one of the best customer service persons I have ever met the property itself is horrible. Do not stay on the airport side unless you want to be buzzed by aircraft constantly. My room was very outdated, worn. Broken glass window that was taped to keep it from totally breaking, the mini fridge was still full of food/drink, the toilet was clogged and could not be fixed so had to transfer rooms. But, you get what you pay for and this is the cheapest in the area.
Stayed 1 night in Aug 2023
Response from MANDEEP on 28 Aug 2023
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your candid review and the score you have given us.We're pleased to hear that you found our GM, Singh, to provide exceptional customer service. However, we apologize for the disappointments you encountered with the property itself. We understand that issues with the room condition, noise, and other inconveniences affected your experience.Your detailed comments are important to us, and we apologize for any inconvenience or discomfort you faced due to these matters. We appreciate your understanding of the value proposition we offer, and we are committed to making necessary improvements based on your feedback.If there are any other aspects of your stay you would like to discuss or any further feedback you have for us, please feel free to reach out. Your insights are valuable as we work towards enhancing the quality of our services.Thank you for considering our efforts, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

4/10 Poor

Brynn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i was there 3 days/2 nights. I told the front desk 3 times that the toilet didn’t flush and the sink didn’t drain. They sent someone over the second time I said something, and the toilet still didn’t flush after the guy left, but he did fix the sink. The people were kind, but the accommodations were less than standard.
Stayed 2 nights in Aug 2023
Response from MANDEEP on 24 Aug 2023
Thank you for taking the time to provide your feedback about your recent three-day stay at our hotel. We apologize for the inconveniences you encountered during your visit.We're sorry to hear that your experience was affected by issues with the toilet and sink in your room. We understand the frustration this can cause, and we apologize for any discomfort or inconvenience it may have caused.Please know that your comments are valuable to us, and we will be addressing these matters with our maintenance team to ensure immediate improvements. We appreciate your recognition of our kind staff, and we regret that the accommodations did not meet your expectations.If there is anything else you would like to share or if you have any further questions or concerns, please don't hesitate to let us know. Your insights are important as we work towards enhancing the quality of our services.Thank you for considering our efforts, and we hope to have the opportunity to regain your trust and provide you with a more positive and improved experience in the future.

4/10 Poor

Debbie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I expected a basic hotel, nothing fancy, but this one is old and nothing looks to have ever been updated. The room was in poor condition. I wouldn’t touch the old rusted heater controls, the stained chair, or the blanket with cigarette holes. This was a non smoking room. The mattress was ok and the sheets were clean, so maybe more about being old and less about poor cleaning. Staff was friendly. When we pulled into the parking lot music was blasting from the casinos outdoor lounge area right next door. The live band was ok and we went over to enjoy it. May have been difficult to sleep on that side of the hotel. I will never consider staying here again.
Stayed 1 night in Aug 2023
Response from MANDEEP on 22 Aug 2023
Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the disappointment and discomfort you experienced during your visit.We're sorry to hear that your experience did not meet your expectations in terms of room condition and overall comfort. Your descriptions of the room's appearance, furnishings, and amenities are concerning, and we apologize for any inconvenience this may have caused.We appreciate your positive comment about our friendly staff. However, we are disappointed to hear that the condition of the room overshadowed your experience.Please know that your comments are taken seriously, and we will be addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. Your comfort, safety, and satisfaction are paramount to us, and we are committed to making necessary changes to enhance the quality of our guests' experience.If there is anything else you would like to discuss or if you have any further questions or concerns, please don't hesitate to contact us directly.Thank you for considering our efforts, and we hope to have the opportunity to regain your trust and provide you with a more positive and improved experience in the future.

8/10 Good

Hammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place near to the International Airport decent size room
Stayed 1 night in Aug 2023
Response from MANDEEP on 18 Aug 2023
Thank you for sharing your feedback about your recent stay at our hotel. We greatly appreciate your positive comments and the score you have given us.We're glad to hear that you found our location convenient and enjoyed the size of your room. Providing a comfortable and pleasant experience for our guests is important to us, and we're pleased to see that reflected in your review.If there are any specific areas where you feel we could further improve or any suggestions you have for us, we would be happy to hear them. Your insights are invaluable as we work towards enhancing the quality of our services.Thank you for considering our efforts, and we look forward to the opportunity to welcome you back in the future for an even more enjoyable stay.