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Reviews of Hotel XYZ

3 out of 5
Hotel XYZ
P. Zamora St., Tacloban, Leyte

Reviews

8.4

Very good

Rating 10 - Excellent. 149 out of 354 reviews" "
Rating 8 - Good. 132 out of 354 reviews" "
Rating 6 - Okay. 49 out of 354 reviews" "
Rating 4 - Poor. 16 out of 354 reviews" "
Rating 2 - Terrible. 8 out of 354 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruby Ann

Travelled with family
Liked: Staff & service
Good location and great set hotel set up.
Stayed 2 nights in May 2024

10/10 Excellent

Noeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff of Hotel XYZ for the excellent services all in all. We will definitely stay here again in our future vacation. Highly recommended ❤️❤️🙏
Stayed 1 night in May 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, they kindly upgraded me. There was a 6.0 earthquake while here and the building coped well! No cracks or problems. Absolutely loved the american style restaurant upstairs with live music and great food.
Stayed 1 night in May 2024

10/10 Excellent

Ruben Diego

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location
Stayed 7 nights in Apr 2024

10/10 Excellent

michael

Stayed 14 nights in Feb 2024

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
The dining areas very good(a bit expensive but good) and staff very friendly, but the maintenance of the accomodation has declined significantly since last visit. Unlikely we will choose XYZ for accomodation in the future. Very poor wi-fi, excessive noise from above floor, multiple minor maintenance issues in room, fridge didnt work
Stayed 9 nights in Feb 2024

10/10 Excellent

Howard

Stayed 3 nights in Feb 2024

8/10 Good

James, Lakehills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed our stay, hotel was nice dinning options were great. The staff was wonderful
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024

8/10 Good

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time I definitely recommend this hotel
Great time, very accommodating and excellent customer service. met up with family at the hotel, we all had rooms, and could spend time together having fun. The in room massages were perfect and just what I needed!
The best room I've had!
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel XYZ is a beautiful property, I will stay again and complete all further booking in Tacloban to this hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel XYZ is the Gem of Tacloban City! I can see why it’s so well-rated. I was skeptical, but that changed once I saw how clean it was. The floors sparkled, room was large and well appointed. Beautiful room colors! The room was beautiful. The only negative was I asked for water, and they never delivered any like promised. Simple mistake. Overall, I give Hotel XYZ an A if you’re traveling through the airport or around Tacloban, if you find this place it’s worth it! Maraming salamat sa Hotel XYZ!
Stayed 3 nights in Jan 2024

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Tacloban. Have 40 plus stays here. Staff are the best, food is always top notch in either restaurant. Exceptional deserts and coffee drinks in the cafe. Sad the mini bars and breakfast buffet haven't made it back from COVID. Breakfast is still great!!
Stayed 2 nights in Jan 2024

6/10 Okay

Randall

Liked: Staff & service
Stayed 14 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Edwin

Disliked: Property conditions & facilities
I booked 2 rooms. Only one was available at the time of my check in. The other room was made available a couple of hours later. The first room was already tiny, yet the 2nd one was even smaller. The bathroom when I went inside the room after checking in had a cracked toilet tank which I reported to the front desk. The bathroom also has a sewer-like fouls smell.
Stayed 2 nights in Jan 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot tub. No hot water. Pool was just ok.
Stayed 10 nights in Dec 2023

8/10 Good

Wayne

Travelled with partner
Liked: Staff & service
Philippines, buildings tight together, limited space out front. Not much parking space.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOVEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in process and staffs are all accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Christian Rey

Stayed 1 night in Nov 2023

10/10 Excellent

Donald J

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nerissa

Travelled with family
Liked: Cleanliness
Rooms are clean and tidy
Stayed 1 night in Oct 2023

8/10 Good

Gordon, Surrey

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay and food was very good
Stayed 2 nights in Oct 2023

10/10 Excellent

Cedric V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
No a good hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Benigno

Business traveller
Liked: Staff & service, property conditions & facilities
The breakfast buffet service is no longer available but the price of the room remained the same.
Stayed 1 night in Sep 2023

8/10 Good

Andra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was first class.
Stayed 6 nights in Sep 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited for a week from the US. Super friendly staff, Clean rooms, Great restaurants with very good food, Nice pool with an amazing view. Myself and my in-laws enjoyed our stay and will definitely go back.
Stayed 6 nights in Sep 2023

4/10 Poor

LESLEY, LOS ANGELES

Toilet had bad odor coming from drainage system
Stayed 7 nights in Sep 2023

10/10 Excellent

Joel, HOUSTON

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Florilyn

Stayed 1 night in Jul 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ok.

8/10 Good

Erwin

Stayed 1 night in Jul 2023

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the up and down sleeping quarters
Stayed 1 night in Jul 2023

4/10 Poor

Emil

Stayed 4 nights in Jul 2023

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gym needs updating, needs more weights.
Stayed 5 nights in Jun 2023

2/10 Terrible

Aeryn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worm
The hotel is old and needed a fixing, I booked 2 rooms both rooms are horrible. I didnt complain about the room but I was very angry about the free breakfast we had on June 01,2023. My family & I was having breakfast and my wife was almost done eating she found a live worm on her plate after cutting her daing na bangus, she was'nt going to finish eating her fish but I told her to eat it all but when she cut it a white worm came out of it. I asked for a manager while showing the worm to the waitress. Supervisor Shiela Jaca came to our table apologizing about it, I was'nt happy enough with her apologies.
Stayed 1 night in May 2023

4/10 Poor

julius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

BIBIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Service is so excellent especially all the staff are so nice! Very respectful and helpful.. hotel itself is very modern, clean and foods are wonderful and delicious! Very highly recommend to my friends! Hopefully to visit this hotel again soon!!
Stayed 1 night in May 2023

4/10 Poor

Janet N Keith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were too small. Air conditioning was not working in the lobby.
Stayed 3 nights in May 2023

6/10 Okay

Charles

Stayed 3 nights in Apr 2023

8/10 Good

James

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
ok
Stayed 1 night in Apr 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service
😊
Stayed 4 nights in Apr 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023