Executive Studio, 1 Queen Bed, City View

Reviews of Etsu Hotel

2 out of 5
Etsu Hotel
Tarcela St, Tacloban, Eastern Visayas

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 2 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

6.0/10

Cleanliness

5.4/10

Staff & service

3.4/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Willard, Granite Falls

Liked: Cleanliness
Disliked: Staff & service, amenities
The room was good size and fairly clean. The WiFi is substandard, weak signal and constantly being kicked off. Stayed 3 days and no one came to clean room even after my request.
Stayed 3 nights in May 2024
Response from Lily on 27 May 2024
Thank you for sharing your experience with us, Willard. We're glad to hear that you found the room to be a good size and fairly clean. However, we apologize for the issues you encountered with the WiFi signal and the lack of room cleaning during your stay, despite your request. This falls short of our usual standards, and we apologize for any inconvenience caused. Your feedback is important to us, and these issues will be addressed to ensure they are rectified for future guests. If you have any further concerns, please don't hesitate to reach out to our local office. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

4/10 Poor

Martyn Neil

Disliked: Staff & service, amenities, property conditions & facilities
hotel would appear unfinished no dining facilaties present and looks as if the hotel isnt quite finished yet. rooms are basic no drinking water in rooms so you have to buy 1ltr bottles from the hotel reception, an hour after arriving power cut and then took 15mins to power generator up, area around hotel is sparce on things to do no bars or resturants apart from a jollibee and mcdonalds there is a small shopping mall but ltd hours, could not find any 7 elevens in the area but plenty of builders merchants and 2nd hand colthes shops and drug stores. only stayed 1 night out of 5 as was not impressed
Stayed 5 nights in May 2024
Response from Lily on 27 May 2024
Thank you for sharing your feedback with us, Martyn Neil. We apologize for the inconvenience and disappointment during your stay. We understand the importance of having basic amenities readily available and regret any inconvenience caused by the lack of dining facilities and drinking water in the rooms. We're sorry about the power outage and delay in restoring power. Your concerns about the surrounding area will be escalated to the local management. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to contact our local office.

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had major construction going on outside right in front of the building.Block the parking and you had to walk over it to get to the building. Although this wasn't there fault, it was still inconvenient. The water had to run because when you first turned it on it was brown. No water pressure in the shower head. Didn't know we were told that we had to pay for a towel. Over all not a good experience.
Stayed 3 nights in May 2024
Response from Lily on 27 May 2024
Thank you for your feedback and for bringing these issues to our attention. We apologize for the inconvenience caused by the construction and the water quality and pressure problems during your stay. We understand the importance of promptly addressing concerns, and we encourage guests to reach out to our local office with any issues so that we can resolve them as quickly as possible. Your satisfaction is our top priority, and we appreciate your understanding. We hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Nevzat

Nice clean stuff very helpful good location
Stayed 1 night in Apr 2024
Response from Lea on 26 Apr 2024
Thank you for your kind words and review, Nevzat! We're glad you found the place clean, conveniently located, and our staff helpful :) Welcome back anytime!