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Reviews of Staybridge Suites Liverpool Syra, an IHG Hotel

3 out of 5
Staybridge Suites Liverpool Syra, an IHG Hotel
439 Electronics Pkwy, Liverpool, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 490 reviews" "
Rating 8 - Good. 129 out of 490 reviews" "
Rating 6 - Okay. 36 out of 490 reviews" "
Rating 4 - Poor. 19 out of 490 reviews" "
Rating 2 - Terrible. 9 out of 490 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Mattress wasn't the best quality though. We'll stay again however because they carried Epoch Times newspaper. First hotel I've seen with a conservative newspaper, yay!
Stayed 2 nights in Apr 2024
Response from Sandi Bridge - Customer Service on 17 Apr 2024
Mattresses are on our list of new items. We hope you'll stop back and stay with us again when you are visiting Syracuse.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent overnight stay. The staff were friendly and breakfast was pretty good. They offered fresh berries and other fruits which is a big plus. The hotel is in need of new beds, bedding and chairs. The sofa bed mattress had yellow stains and the room did not come with bedding until requested. There were holes in the blanket. Definitely need a revamp of these items.
Response from Sandi Bridge - Customer Service on 4 Apr 2024
We are looking forward to new items as well! We hope you'll be back in the area after that has happened. Thanks for staying at the Staybridge Suites Syracuse/Liverpool!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Following a snow fall, sidewalks connecting the parking lot in front of hotel wasn’t cleared causing a long walk around on icy driveway. Furniture in room is badly worn with torn cushions.
Stayed 1 night in Mar 2024
Response from Sandi Bridge - Customer Service on 25 Mar 2024
We are sorry your experience wasn't quite what you expected. Please know that we will look into this and see where we can improve. We hope you'll give another chance on your next stop in Syracuse!

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed 2 times In the Pass 3 weeks My Boyfriend lives in Syracuse and We love it here. It makes us Feel like it’s our Apartment not a Hotel. Will stay here Everytime I come in town
Stayed 2 nights in Mar 2024
Response from Sandi Bridge - Customer Service on 14 Mar 2024
That is great! Our all-suite property is made to feel that way. We look forward to seeing you again!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weekend breakfast was made even better with Mary. She absolutely made our stay here a thousand times better. Thank you!
Stayed 4 nights in Mar 2024
Response from Sandi Bridge - Customer Service on 11 Mar 2024
Thank you for the kind words! Yes Mary is one of our gems and we so appreciate all she does for us. We are so glad you were able to meet her! Thank you for staying at the Staybridge Suites Syracuse!

8/10 Good

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sandi Bridge - Customer Service on 4 Mar 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

6/10 Okay

Robert Scott, Katy

Stayed 3 nights in Feb 2024
Response from Sandi Bridge - Customer Service on 4 Mar 2024
Please let us know how we could make your stay better. We value our guests' input!

10/10 Excellent

Jimaka

Stayed 1 night in Feb 2024
Response from Sandi Bridge - Customer Service on 21 Mar 2024
Thank you for staying with us! We are so happy that your stay was positively memorible. We look forward to seeing you again.

10/10 Excellent

Sherrill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 1 night in Jan 2024
Response from Sandi Bridge - Customer Service on 17 Feb 2024
We are so happy that you enjoyed your stay at our hotel. We hope to see you back sometime!

8/10 Good

April, midway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice place to stay needs more stuff around it and it’s set off the road parking lot needs some better lines and such. Guy who checked us in was super nice.
Stayed 1 night in Feb 2024
Response from Sandi Bridge - Customer Service on 17 Feb 2024
Thanks so much for staying at our hotel and we hope to see you again!

10/10 Excellent

Donald

Stayed 2 nights in Jan 2024
Response from Sandi Bridge - Customer Service on 17 Feb 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

6/10 Okay

DOUGLAS

Stayed 2 nights in Jan 2024
Response from Sandi Bridge - Customer Service on 16 Jan 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to the Suites
My stay at the Suites was one surprise after another. I had my dog with me and the $75 fee was a surprise. The Suites charges $75 for 1-6 days. It was a bit much for one day I thought. Then, the man at desk told me there was a complimentary evening meal. We fed the dog, too. I could not figure out how to make the dvd player work in the room so maintenance came and started it for us. We asked if there was a place in the hotel to get popcorn. Roy said he didn’t think so. About a half hour later there was a knock on our room door. The maintenance man had gone to the store and bought us a bag of popcorn. He wouldn’t let us pay for it. Everywhere I went with my dog, the staff were so gracious. Mary fed the dog breakfast bacon. Put that the suite was clean and super comfortable, I give this place all the stars I can give it.
Stayed 1 night in Jan 2024
Response from Sandi Bridge - Customer Service on 16 Jan 2024
Hi Dawn - We are so glad we were able to make your experience at our hotel positively memorible! Thank you for staying with us and we look forward to you visiting us again!

10/10 Excellent

hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandi Bridge - Customer Service on 16 Jan 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Daria

Stayed 1 night in Dec 2023
Response from Sandi Bridge - Customer Service on 7 Feb 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on 29 Dec 2023
Thank you for choosing Staybridge Suites Liverpool NY. We appreciate your feedback. We strive to ensure each guests stay is comfortable and enjoyable . we Hope to see you soon. Have a wonderful new year.

8/10 Good

Rosalie

Stayed 1 night in Dec 2023
Response from FOM on 26 Dec 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SYRACUSE (LIVERPOOL).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or staybridgeom@staysyracuse.com.Sincerely,ESTER ELAQUE staybridgeom@staysyracuse.com

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

6/10 Okay

Ivan

Stayed 1 night in Dec 2023

8/10 Good

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This was a stop on a journey, quick in and out. Easy to find, super friendly, helpful staff. Clean and well appointed with easy Wi-Fi! Loved the kitchenette idea, even if I didn’t use it. Highly recommend.
Stayed 1 night in Nov 2023
Response from Michelle General manager on 22 Nov 2023
Good morning Kim and thank you very much for the review. I will share this review with my staff this morning and we hope to see you another time. Have a great Thanksgiving. :)

10/10 Excellent

Barbara

Liked: Staff & service
Stayed 14 nights in Nov 2023
Response from Sandi Bridge - Customer Service on 16 Nov 2023
We are delighted you enjoyed your stay! We hope to see you again!

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Staff was very helpful and friendly. Gym had broken equipment. Room smelled like smoke. General condition was dated and worn.
Stayed 2 nights in Nov 2023
Response from Operations Manager on 10 Nov 2023
Thank you for staying with us at Staybridge Suites Liverpool . We appreciate your feedback. We apologize for the broken equipment ,we are currently awaiting parts and will be up and running soon. We hope you stay with us again in the future.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean & Convenient
The hotel was clean and comfortable. Close to Syracuse University which is what we were looking for. The breakfast staff were incredibly friendly and provided great service. Overall, it was a good experience and we would stay here again.
Stayed 3 nights in Nov 2023
Response from Sandi Bridge - Customer Service on 6 Nov 2023
We are so glad you enjoyed your stay at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Sherrill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located near places we wanted to go to. The breakfast was good, only down side was they were out of a few things.
Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on 6 Nov 2023
Thanks so much for staying at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean suite. Staff very helpful.
Stayed 2 nights in Nov 2023
Response from Sandi Bridge - Customer Service on 5 Nov 2023
We are so happy your stay was positive! Thank you for staying at the Staybridge Suites Syracuse/Liverpool NY!

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Room for improvement
Room was somewhat clean, however, hair left in the bathroom sink. The bed was not comfortable, just an old spring matress that was sinking in the middle. Room refrigerator wasn't cold enough to keep the food cold. Breakfast is only served at 7h30 am, which isn't really conveinient if you are there for work and leave early. Also, the gym equipment all require maintenance. There is better for the price.
Stayed 2 nights in Oct 2023
Response from Sandi Bridge - Customer Service on 2 Nov 2023
Yes; our breakfast on weekends does begin at 7:30am. We are so sorry if that wasn't explained at the time of booking. We strive to keep our guests happy; please let us know if there are issues we can fix while you are in house. Thank you for the information you've provided.

6/10 Okay

Denice

Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on 2 Nov 2023
Thank you for your feedback.

10/10 Excellent

InSook

Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on 16 Nov 2023
Thank you for staying at our hotel! We are so glad your stay was positively memorible!

8/10 Good

Deirdre

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on 2 Nov 2023
Thank you for your response.

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from Sandi Bridge - Customer Service on 2 Nov 2023
We are delighted that you enjoyed your stay! Thanks so much for your response!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Nights at Staybridge Suites
Enjoyable stay, a little confusion initially finding the hotel when GPS was set to Electronics Pkwy address (it's beside/behind a now vacant Ramada Inn building). The room was very clean and comfortable, worked well for our 2-night stay with the full fridge and couch with lounge end. Breakfast was fine, we did not take advantage of the light supper that was offered 5:30 - 7:00. Only issue that might make us consider an alternative next time is that it appears to be in the flight path from the Syracuse Airport, so intermittent and reasonably loud flight noise when trying to get to sleep! Otherwise location was good in relation to interstates, Destiny USA and restaurants. One snafu - somehow we were checked out after one night and had to be checked in again!
Stayed 2 nights in Sep 2023
Response from Michelle General manager on 27 Sept 2023
Thank you for your feedback, we are having a review contest here at the hotel, this truly helps my staff gage preceptive on areas to work on. So thank you for any feedback and we hope to see you in the future. Bye for now!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
It was wonderful. Price went up for our date ,then I realized it was a big SU home game 😄 .I would like to recommend a 2nd waste basket in the bathroom area
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on 25 Sept 2023
We are so delighted that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on 25 Sept 2023
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terribly uncomfortable and NOISY beds.
The beds were so bad and so noisy! They could not give us an accessible bathroom but gave use one with a broken and unsafe toilet. I’ve maker broken. Disposal broken. Sink clogged. Room was worn out and in need of much maintenance (room 556). We had to change room for day two.
Stayed 2 nights in Sep 2023
Response from Sandi Bridge - Customer Service on 19 Sept 2023
We are so sorry you were unable to purchase an accessible room. Thank you for letting us know that there was an issue with that room so that we can fix it. We are sorry your stay wasn't what you had expected.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on 14 Sept 2023
We are delighted that you enjoyed your stay! We hope you will stay with us again when you are in the Syracuse/Liverpool, NY area.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Staff very friendly and helpful! Stayed here when in town for the NYS Fair. Enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 2 Sept 2023
Thanks for staying at the Staybridge Suites Syracuse/Liverpool! We are so glad you enjoyed your stay.

10/10 Excellent

Dan

Travelled with family
Liked: Amenities
quick check in, clean
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on 2 Sept 2023
We are so glad we could make your check in smooth. We hope you'll stay with us again when you're in the Syracuse, NY area.

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well-kept. The front desk staff were polite and accommodating. My bed was very comfortable, although the sheets had an odd smell. I could have asked for a bed change but did not. The breakfast was okay. I would return to the hotel for a short stay.
Stayed 2 nights in Aug 2023
Response from Sandi Bridge - Customer Service on 1 Sept 2023
We are glad you enjoyed your stay. If you ever need anything while our guest, please let us know. We are delighted to assist you!

10/10 Excellent

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was quite and roomy.
Stayed 1 night in Aug 2023
Response from Sandi Bridges on 20 Aug 2023
We are delighted your stay was good. We hope to see you again!

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sandi Bridges on 20 Aug 2023
We are sorry you weren’t happy with your stay. Please let us know how that could have been better.

10/10 Excellent

Tammy

Stayed 1 night in Aug 2023
Response from Operations Manager on 18 Aug 2023
Thank you so much for choosing to stay with Staybridge Suites. We appreciate your positive feedback and are happy to hear you enjoyed your stay. We hope to see you again soon.

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place is clean, safe and comfortable. Hot breakfast daily and free supper meal Mon-Thurs. Spacious rooms. Only complaint is that I had to call everyday to have someone exchange towels and take trash. And there's no pool, but I knew that ahead of time. I stayed a week, would definitely go back!
Stayed 7 nights in Aug 2023
Response from Michelle General manager on 16 Aug 2023
We appreciate your feedback, we will use your constructive feedback and apply that to our housekeeping department. Thank you for staying with the Staybridge Team and we look forward to having you back. Best Regards the General Manager Michelle.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Operations Manager on 15 Aug 2023
Thank you so much for your rating .We greatly appreciate it. Thank you so much for choosing Staybridge Suites. We strive to make our guests stay as exceptional as we can .We hope you stay with us again and we can make it memorable

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 10 Aug 2023
We are delighted that you enjoyed your stay! We hope you'll stay with us again when you're in the Syracuse area.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the suite! It was so convenient that each bedroom had it's own bathroom. We could have used more seating in the living space for when friends visited but everything was lovely. We were actually disappointed that we only needed to stay one night.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 9 Aug 2023
We are so glad that you enjoyed your stay! Yes, our family rooms are great for accommodating several people. Thank you for staying with us and we hope to see you again!

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary, who works helping with breakfast during the weekends, was an absolute JOY!! Looked forward to seeing her in the morning. The room was very nicely laid out. The hotel location was weird though. It is behind the closed Sheraton hotel. Just strikes you as very odd.
Stayed 4 nights in Aug 2023
Response from Sandi Bridge - Customer Service on 9 Aug 2023
Mary is one of best associates! We are glad that you were able to meet her. Thanks so much for staying at the Staybridge Suites Syracuse/Liverpool.

8/10 Good

Derek

Travelled with partner
Liked: Staff & service
The rooms are great love the convenience of a kitchen in the room. The rooms are very clean.would highly recommend.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 9 Aug 2023
Thanks so much for staying with us! We hope to see you again!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Breakfast was limited.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 9 Aug 2023
Thank you for choosing the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Chunsong

Travelled with family
Liked: Amenities
Very clean and quite hotel. Staffs are friendly.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on 9 Aug 2023
We are delighted that you enjoyed your stay! We hope to see you again while you're in our area.