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Reviews of Borgo di Luce - I Monasteri Golf Resort & SPA

5 out of 5
Borgo di Luce - I Monasteri Golf Resort & SPA
Traversa Monasteri di Sotto, 3, Syracuse, SR

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Understaffed!
This could, and should, be a good hotel but it was woefully understaffed on our visit. Dinner in the restaurant on the first night was poor - cold lasagne, overcooked spaghetti but the salad was fine. Several tables left and the staff were run off their feet. Breakfast the first two mornings was exactly the same but improved on third day. Bar staff lovely but overstretched helping in restaurant while three people sat at reception on their phones. Lacking staff and any visible management. Perhaps we just caught the hotel during a rough patch but have to say we were underwhelmed compared to the other hotels we stayed at on this trip.
Stayed 3 nights in Sep 2023

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lovely peaceful area, great breakfast, very nice pool area
Stayed 3 nights in May 2023

2/10 Terrible

Corinne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
To avoid absolutely
Horrible, worst service ever, except few people who are really very nice.Worst food ever..don’t deserve at all a 5 stars.
Stayed 5 nights in Jul 2022

10/10 Excellent

Jean Pierre, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and easy going staff. Exceptional breakfast. Very quiet location (ater all it is a monastery!). The rooms were very nice, with a private balcony. We had an excellent stay. For the golfers, there is a very pleasant full length course on site, with a discount for hotel guests!
Stayed 3 nights in Oct 2021
Response from Michele Liga, Hotel Manager on 3 Nov 2021
Dear Guest, thank you for choosing to stay at Borgo di Luce I Monasteri. We are happy to read his positive notes about our quiet location, the large and comfortable rooms, and our beautiful golf course. We will also be very grateful to be able to welcome you as soon as possible. Kind Regards,

2/10 Terrible

sylvain, AUBAGNE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très désagréable…. Aucun accueil.. un des plus déplorable de notre séjour… comparé à un B&B sur Agrigente qui était lui digne d’un 5 Étoiles pas comme cet établissement… en plus de n’avoir aucun « Bonjour » du personnel nos bagages ont était déposé dans le hall d’entrée en attendant que la chambre soit prête… nous avons décidé de partir en balade et à notre retour soit 4 Heures après les bagages n’avaient pas bougé du hall … 1/2 bagage était scellé par un bout de papier imprimé plier … qui était enfaite la facture d’un autre client avec sont nom, son prénom… les prix de ses consommations et de sa chambre bref aucun respect de la vie privée et aucune garantie pour nos bagages … enfin bon .. arrivé dans la chambre qui as était « minutieusement » nettoyé…. Aucun savon pour les mains .. le tube était vide, les WC sale, le bouton de la chasse d’eau avec plein de trace de doigt, des fourmis qui promènent, un éclairage qui n’éclaire pas car ils sont degeulasse, les joint de la douche noir … voilà l’expérience de notre séjour dans un hôtel 5 étoiles GOLF & SPA proche de Syracuse. Merci
Stayed 1 night in Aug 2023

8/10 Good

A F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

6/10 Okay

Carsten

Travelled with group
Liked: Cleanliness
Not value for money
Stedet er påbegyndt nedslidning af især værelsesdelen. Personalets sprogkundskaber er under middel i forhold til den klasse stedet gerne vil befinde sig i. Menukortet har lav standard, dog er morgenmaden meget flot. Husk paraply hvis det regner, da der ikke er overdækket mellem reception og værelsesfløj. P-pladserne er for få i forhold til kapacitet. Nogle af stierne er ikke egnede til at køre bagagen - 3 stjerner med en pil opad - for dyrt i forhold til det man får
Stayed 5 nights in Sep 2022

10/10 Excellent

SANTIAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario
Stayed 1 night in Sep 2022

2/10 Terrible

Vittoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBILE. Date retta alle recensioni ed evitate di rovinarvi la vacanza, se siete alla ricerca di un 5 stelle avete sbagliato strada.
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel endroit à 20 minutes de Syracuse
Bel hôtel , belle restauration du monastère … le mieux est très agréable avec des grandes chambres ( suite junior) et situé au milieu du golf à 20 minutes de Syracuse . Le petit déjeuner est très varié, plein de produits locaux et très bon avec une petite terrasse donnant sur un trou de golf . En revanche nous avons été déçus par les 2 repas pris sur place ( déjeuner au club house et dîner au restaurant) : choix très limité, service et plats très peu soignés le midi , et malgré un bon service le soir , le contenu de l’assiette était décevant ( poisson pas cuit) Mais la proximité de Syracuse permet de trouver de tres bons restaurants autour et l’hôtel est un havre de paix tres bien entretenu.
Stayed 2 nights in Jul 2022

8/10 Good

Aurelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto....o quasi.... la struttura è veramente molto bella, ampie le camere, buon campo da golf, piscina da atmosfera, tanti angoli dove potersi rilassare (giardino, bar all'aperto,ecc...). Personale gentile ed attento, ottima accoglienza alla reception, così come ottimo il servizio durante la prima colazione ed in piscina. Unica GRANDE pecca il servizio di riordino delle stanze: per ben due mattine nonostante la porta chiusa ed il segnale di Non disturbare, una persona dello staff è entrata in stanza senza neanche bussare, abbiamo dovuto mettere la valigia a bloccare la porta per evitare che si ripetesse il fatto di trovarsi all'improvviso qualcuno in stanza, anche la pulizia non è stata accurata e per ben due giorni non ci è stato ripristinato il set di cortesia (segnalato in hall).
Stayed 3 nights in Jul 2022

8/10 Good

Stéphane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant pas génial et un peu isolé , sinon super établissement ; mais manque un peu d’ambiance
Stayed 4 nights in Jul 2022

4/10 Poor

ROBERTO

Travelled with family and small children
Purtroppo la struttura non riesce a gestire bene il periodo di alta stagione,le sdraio non bastavano per tutti, la sera presso la struttura vi era un matrimonio che ha costretto gli ospiti dell'hotel a cenare ammassati in una piccola sala interna senza poter rispettare minimamente le norme anticovid . Non ho mai potuto usufruire della doccia in camera (junior suite)perche' lo scarico non funzionava a dovere. In conclusione ritengo che la struttura anche se molto bella dal punto di vista architettonico non è all'altezza di un cinque stelle . Probabilmente i molti cambi di gestione della struttura sono indice di qualcosa che non va'...
Stayed 1 night in Jul 2022

8/10 Good

Salvatore

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Viviane

Stayed 2 nights in May 2022

4/10 Poor

alessandro

Stayed 3 nights in Apr 2022

8/10 Good

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet ligger mycket fint omgiven av grönskande citrusträd, stora rum, sköna sängar, lugnt och stilla, trevlig personal, rent och snyggt, mycket god mat, hög service nivå. Vi spelade även golf, hyrde klubbor och såväl bokandet av tider och klubbor var enkelt. Själva golfbanan är ok men skicket sämre än vad vi är vana vid och den stora behållningen var mer upplevelsen och vädret, inte själva banan. Vi kommer gärna tillbaka hit.
Stayed 2 nights in Nov 2021
Response from Cristina Chiffi, Hotel Manager on 24 Nov 2021
Dear Guest, First of all, we thank you for choosing to stay at Borgo di Luce, a Resort immersed in the Sicilian countryside. We are pleased to read your appreciation for the location where the structure is located and for our staff, always attentive to everyone's needs, courteous and professional. We hope to have you back soon as our guest for your next Sicilian stay. Best Regards

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The hotel premises are stunning and the food and the service are top notch. I definitely recommend this hotel and we will come back for another great stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021