Standard Room, 1 King Bed, Non Smoking

Reviews of Quality Inn & Suites Fairgrounds

2.5 out of 5
Quality Inn & Suites Fairgrounds
100 Farrell Rd, Syracuse, NY

Reviews

6.4
Rating 10 - Excellent. 82 out of 411 reviews" "
Rating 8 - Good. 96 out of 411 reviews" "
Rating 6 - Okay. 95 out of 411 reviews" "
Rating 4 - Poor. 69 out of 411 reviews" "
Rating 2 - Terrible. 69 out of 411 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trenika

Safe
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Trenika,We appreciate your feedback on feeling safe during your stay. Your comments help us in continually improving our services. If you have any further concerns, please do not hesitate to contact our management team directly.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Brent,We appreciate your brief feedback and are glad to hear you enjoyed your stay with us. Our team works hard to provide a memorable experience for all our guests. Should you have any more feedback or suggestions, please feel free to reach out to us. Thank you for choosing to stay with us!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people and a quiet inviting atmosphere
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Melissa,We are delighted to hear that you found our staff friendly and enjoyed the peaceful ambiance during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

Shamel

Travelled with group
Liked: Amenities
Good service
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Shamel,Thank you for taking the time to share your feedback about the service you received during your recent stay at our hotel. We are delighted to hear that our team provided you with good service. Your positive comments will be shared with our staff as they take great pride in ensuring our guests have a memorable experience. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Moise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the last time for us to stay in Quality Inn. Everything is old. Stains on sheets, on towels, TV not working. Staff not really prompt to respond, no phone in bedroom so impossible to contact the service desk. For three days room service was absent, same poor breakfast. Overall: horrible hotel.
Stayed 4 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Moise, We apologize for any inconvenience during your stay at our hotel. We take cleanliness and maintenance very seriously, and we regret that your experience did not meet your expectations. We have shared your feedback regarding the stains and TV issue with our housekeeping and maintenance teams for immediate action. We apologize for any miscommunication regarding the service desk and room service. Your feedback will help us improve our services in the future. Thank you for bringing these issues to our attention.

4/10 Poor

jessie

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello jessie, We're sorry to hear that your experience with us was less than satisfactory. We value your feedback and would appreciate if you could kindly reach out to our hotel directly, so we can address any specific concerns you may have had during your stay. We strive for excellence and would love to have the opportunity to make it right for you.

10/10 Excellent

pierre

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello pierre,Thank you for choosing our hotel and for rating us a perfect 10! We are thrilled to hear that you had such a wonderful experience during your stay. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Ariacna

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Ariacna, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any specific issues you encountered during your stay. Your feedback is important to us and we strive to improve our services.

2/10 Terrible

Antilnika

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Antilnika,We're sorry to hear about your experience. We encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We value guest feedback and would like the opportunity to make it right.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
Excellent check in experience, most friendly staff weve experienced! Clean room , very comfy
Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Jacob,Thank you for your kind feedback! We are delighted to hear that you enjoyed your check-in experience and found our staff to be friendly. We are also glad that you found your room clean and comfortable. We appreciate your positive comments and hope to welcome you back on your next visit.

10/10 Excellent

Mike

Response from Manager on 17 Jan 2024
Hello Mike,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

6/10 Okay

Joan

Travelled with family
Liked: Staff & service, amenities
I appreciated the proximity to the highway and area sites, the comfort of the bed, the complimentary breakfast and the very nice staff; however, this hotel does have some issues. While the beds were comfortable and the room was a nice size, it was rather cold. There was a heating/air conditioner inside the room but all it did was blast out cold air. It was so chilly in the room that my daughter did not want to get out of the covers in the morning! I spoke to the desk staff and they said they would have someone look at it but it still did not work. They let us switch rooms to the one across the hall, which was more comfortable but still the heating unit did not work. Also, the television was hard to operate with the remote and we couldn't even use the one in our second room. There was also a leak in the hallway with a bucket underneath it to catch the brownish-yellow drip; sorry, but that is not something a guest should see. I also think it was priced a little high, but that's Bidenomics for you! Next time I am in the area I will most likely stay elsewhere.
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Joan, Thank you for choosing our hotel and for taking the time to share your feedback. We apologize for any inconvenience you experienced with the heating in your room and the difficulty operating the television. We appreciate you bringing this to our attention, and we will address these issues with our maintenance team. Additionally, we apologize for the leak in the hallway and assure you that measures will be taken to prevent this from happening again. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Kyle

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Kyle, We apologize for any inconvenience you may have experienced during your recent stay. We value all guest feedback and would appreciate if you could reach out to us directly to provide more details about your experience. We strive to provide excellent service and want to ensure that any issues are addressed promptly.

4/10 Poor

Nhy'ere

Disliked: Cleanliness, staff & service, amenities
The bed and coach had stains on it and a liquor bottle was under my bed. Sometime around 3am someone tried to open my door and when I went to see who was in the hall it was only a staff member walking down.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Nhy'ere,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain the highest standards of cleanliness, and we sincerely apologize for any oversight in the condition of your room. We take guest safety and privacy seriously, and we will address the incident you mentioned with our staff to ensure it doesn't happen again. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Okay

Sandra

Travelled with family
If you looking for a place to lay your head for the night, it'll get the job done. This hotel can definitely use an overhaul, very old decor, and smells musty. I noticed lots signs of visible water damage which would explain the smell. We stayed for 2 nights but would not stay again.
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Sandra,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your observations and will take them into consideration as we continue to make improvements to our property. If you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Nicole

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
For $500 CAN a night this hotel was extremely disapointing. There were barely any staff in sight, when you go to check in there is only one person working so the check in process is very lengthy. They also have no maid service on the weekends so your room will not be cleaned and only service during the week but you have to request it. The " breakfast" included was only a waffle maker and some bagels so not really a true breakfast. The room itself was not terrible but very old and could use some renovations for sure. Lastly, their website advertised that you could cancel/edit your reservation beforehand but this was not the case when I called to do so very far in advance.
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Nicole, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during check-in. We understand the importance of efficient service and will address this internally. Regarding maid service, we apologize for the confusion and appreciate your feedback. As for breakfast, we apologize if it did not meet your expectations. We value your input regarding our room conditions and will take it into consideration for future improvements. We apologize if there was any confusion about our cancellation policy and will review the information provided on our website.

8/10 Good

Cindy

Travelled with family
Disliked: Cleanliness
Breakfast can be improve, not many choice. Out of hot water for three days.
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Cindy,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay with us. We appreciate your suggestions regarding breakfast options and will pass them on to our team for consideration. We apologize for the issue with the hot water and have addressed it to ensure it doesn't happen again in the future. We hope to welcome you back for a more enjoyable experience.

4/10 Poor

Ritwik

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Ritwik,Thank you for leaving a review of your recent stay with us. We appreciate your feedback and value your opinion. We apologize for any inconveniences you may have encountered and would love to have the opportunity to address your concerns. Please reach out to our management team directly to further discuss your experience.

2/10 Terrible

Thomasina

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
When i went there i had to change rooms 3 times because the rooms are dirty and did not look clean at all sheets and beds have bloode and poop marks on them and bathroom dirty and one of the rooms heater was not working i never been at a hotel like this where i show them and they act like its normal to have a dirty room
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello Thomasina, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will be addressing these concerns with our housekeeping and maintenance teams to ensure a clean and comfortable experience for all our guests.

6/10 Okay

Brian

Stayed 2 nights in Oct 2023
Response from Manager on 18 Nov 2023
Hello Brian,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Louise

Stayed 1 night in Oct 2023
Response from Manager on 18 Nov 2023
Hello Louise,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Christal

Disliked: Cleanliness, staff & service, property conditions & facilities
Heat in room didn’t work, very dirty room and facility all together, bugs in room and old food.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Darwin ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
The hotel was clean. The breakfast was not really good. If you’re looking for a decent place to put your head for a night, this will work
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Ellen,Thank you for your feedback! We appreciate your comments on our cleanliness. We apologize for any inconvenience regarding the breakfast and will take your feedback into consideration for improvements.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Amber,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 Terrible

Chef

Disliked: Cleanliness, staff & service, property conditions & facilities
Our jacuzzi didn't work at all there were electrical outlets that didn't work cob webs on the ceiling good things it was just for a quick night
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Chef,We appreciate that you've taken the time to share with us regarding our outlets and comments about our jacuzzi. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. My room very clean and my room was cleaned every other day. I enjoyed my stay
Stayed 6 nights in Sep 2023
Response from Manager on 1 Nov 2023
Hello Mary,Thank you for choosing our hotel for your stay. We appreciate your positive feedback regarding the cleanliness of your room and the overall hotel. It's great to know that our housekeeping team provided you with a satisfactory service. We're delighted that you enjoyed your stay and hope to welcome you back in the future.

6/10 Okay

Heather

Stayed 1 night in Sep 2023
Response from Manager on 11 Oct 2023
Hello Heather, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Yvonne

Travelled with group
Liked: Cleanliness, staff & service
Outside door lock was broken. Room key stopped working after 1 day. Had to have reprogrammed. No safety adhesives in the bottom of tub. Very slippery after showering!
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Yvonne ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Nicole

Travelled with family, Travelled with pets
Spent a night here while on the road. Booked it because it was pet friendly and rather inexpensive. It could use an update but was clean and had breakfast. Ok for one night, I'm glad we didn't have to stay longer.
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Nicole ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Kaula

My children and I had a great time. The staff was very courteous.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hi Kaula,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

6/10 Okay

Minh Khai, Ottawa

Travelled with family
Disliked: Staff & service, property conditions & facilities
Asked for Towels. Called twice and came to front office to wait until got them as no one brought them to the room after promising quick delivery. The main faucet in the bathroom did not work well. The key to the room did not work and I had to walk to the front desk a few times to get new keys that did not work either. When i was at the front desk, saw several other customers complaining about no hot water and also waiting for towels as well. Fortunately we only spent 1 night there. Everything else was just ok.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Minh Khai,Thank you for sharing your experience with us. We appreciate the input referring to our towels and your insights regarding our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Tracey

have stayed here before since it's close to my destination. It's average, nothing that screams I must stay here, but then again nothing that screams stay away either. Disappointing breakfast choices, starches, carbs and processed microwaveable choices - nothing fresh (including the fruit) other hotel nearby has a much better free breakfast if that's important to you. Pool was open but I didn't use it, brought my own bike so didn't use the gym this time but did stop by - look clean and had the basics.
Stayed 2 nights in Aug 2023
Response from Manager on 7 Sept 2023
Hello Tracey, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very unsafe. The hotel doors (which should have been accessible only by keycard) were open at all times. The hotel was very dirty, including bedding, floors, and bathrooms. There are no drain covers for sinks and tubs. The sheets and blankets had holes in them, and they did not enough pillows for our family. They ran out of breakfast foods at 9:30, so we had very limited choices for breakfast foods. We went to the hotel “store” and there was NOTHING in there. We will not be back again.
Stayed 3 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hello Jennifer, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

Laurie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Laurie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Brenda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I think the price was just put up because of the State Fair. This hotel room should not have been $305usd. Not worth it.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Brenda, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
epic fail
No elevator outdoor pool, which would have been off-limits most of our stay no options for food or beverage after returning from the concert so we didn’t stay. We packed up our stuff and we had at home.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Kristen, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 Poor

chris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just not good. Everything was sticky...bed was hard, pillows too soft. Breakfast was bad.
Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello chris, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

6/10 Okay

Tanya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We liked the convienent location of the property to the NYS Fair. The pool was freezing, and the concrete around it is falling apart. The hallways and facility is dated internally. The "buffet" is terrible. The food was purchased from the local aldis and the sandwich options were frozen and heat up yourself. The juice was all watered down, the bagels and bread were stale. There was no liquid creamer for coff. I was confused what I paid almost 300 for one night for.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Tanya, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

james

Liked: Cleanliness, amenities
The door latch was broken.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello james, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was exceptional.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Joseph,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your insights regarding our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello Liliana,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Milana

Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Milana,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, I was disappointed… attention to cleanliness and good repair was lacking. On a positive note, the staff was always kind and helpful.
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Robert, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, the nonsmoking room smelled of smoke, the lampshade to one light was on upside down, the bed sheet had chocolate stain, faucet to the tub was loose, door on cabinet would not shut and hair was on the bathroom floor.
Stayed 2 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Pascal

Travelled with family
No blinds, noisy and needs renovations.
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Pascal,Guest satisfaction is our number one objective so we really appreciate the input regarding our renovations. We hope to see you again in the future.

6/10 Okay

Abdelmonem

Liked: Staff & service
Breakfast options terrible. Pictures do not show the real condition of the property. On the dirty side.
Stayed 1 night in Jul 2023
Response from Manager on 6 Aug 2023
Hello Abdelmonem,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Abby

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Rooms were clean, but the room was dated. There were what looked like water damage and stains to the ceiling in our room and our bathroom. We could tell there were some updates to the building but the updates should’ve more been based to the rooms instead of lobby. Some things were old looking and scabbed together, and there was no local information for nearby restaurants or other attractions. Bed was comfy but upon checking mattress it looked old and kind of dingy. May have been over charged as well- waiting to see if the pending amount goes thru.
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Hello Abby, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Monique

Stayed 2 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hello Monique, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Zachery

Liked: Staff & service
Disliked: Property conditions & facilities
Windows don’t open, smells weird, ac in our first room didn’t work but the guy at the front desk was a great dude and got us a new room. It had mostly the same issues but that was to be expected at this point but atleast the ac worked.
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Zachery, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Kara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean. However, the curtains and shower curtain were torn in several places. Water stain on the ceiling that had not been painted over. Breakfast was severely lacking, just muffins and bad coffee. No microwave. Staff was friendly and parking was convenient.
Response from Manager on 30 Jul 2023
Hello Kara,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.