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Rating 10 - Excellent. 1183 out of 1646 reviews" "
Beautiful Hotel and great rate for a quick Saturday night in Sydney. Booked an hour before I checked in, they were ready for me when I arrived and the check in process was super quick.
The rooms are a little bit dated now but VERY spacious and a great layout. Huge amounts of wardrobe storage and separate dressing area off bathroom which keeps the room area free from clothes and suitcases.
Proximity to shopping is unbeatable, you are literally in the middle of high end shopping and Pit Street Mall and Strand Arcade.
Will stay again!
Awake all night due to incredibly loud noises (music and people on speakers). Felt like room/windows had no sound insulation. In old part of hotel at George St end.
Overall a very nice and convenient hotel. Bathroooms are very nice however bedroom seems quite dated when compared to price.
Dining options could definitely be updated. Staff are very warm and genuine.
Lovely Hotel, excellent location central to the city and major attractions. Staff are not well trained and I struggled with basic information. I was also charged for items I shouldn’t have been and spent 3 weeks chasing up the return of my money. Breakfast buffet is ok but nothing special compared to the other big hotels
Location excellent to shopping ,restaurants & transport .
excellent tower view room
my daughter & i thoroughly enjoyed our stay.
Frances
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on 17 May 2024
Dear FrancesIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Great hotel, centrally located with large rooms and good food and drink options. Definitely worth staying there. Will go back.
James
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on 17 May 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.
Staff were very friendly and helpful.
Were asked numerous times if we needed anything to improve our stay.Great position and clean rooms. Good breakfast and late checkout options.
Christine
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on 17 May 2024
Dear Christine,We have sincerely enjoyed having you with us, and very much look forward to welcoming you back.
10/10 Excellent
Jane
10 May 2024
Liked: Staff & service
Jane
Stayed 5 nights in May 2024
Response from Rob Weeden - General Manager on 17 May 2024
It has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.
10/10 Excellent
Tyson
7 May 2024
Tyson
Stayed 11 nights in Apr 2024
10/10 Excellent
Jesse
6 May 2024
Jesse
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on 7 May 2024
Thank you, Jesse. It's been an absolute pleasure having you here with us, and we look forward to your return.
Stayed there for 4 Nights . All front desk and concierge staff did an excellent job for the first 3 days .
Unfortunately on the day of checking out i came across a front desk lady who was cool , unprofessional and full of attitude .
The encounter with her ruined my impression of excellence of staff and service of Fullerton hotel .
lok ting
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on 29 Apr 2024
Dear Lok TingThank you for taking the time to share your review and for your generous rating despite the issue you encountered. We are delighted to hear that you had an excellent experience with our front desk and concierge staff during the initial part of your stay at the Fullerton Hotel. However, we are truly sorry to hear about your experience on the final day. Please rest assured that we take your feedback seriously and will address this with our team to ensure that all our guests receive the high standard of service they expect and deserve. We hope to have the opportunity to welcome you back and provide a more consistently positive experience in the future. Thank you once again for choosing to stay with us.
8/10 Good
Susan
Travelled with partner
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
The Fullerton is a well-priced hotel right in the heart of Sydney. It offers a nice atmosphere, fantastic staff and especially a fabulous location. Whilst the lobby and bar are modern and welcoming the rooms would benefit from a makeover as the decor is dated. Having said that we enjoyed our stay and would stay there again
Susan
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 29 Apr 2024
We appreciate your review and rating and very much look forward welcoming you back. It has been a joy to have you here with us.
Response from Rob Weeden - General Manager on 29 Apr 2024
Dear RachelI can speak for the whole team when I say how much we appreciate you choosing to stay with us. It was an absolute privilege to have you as our guest, and we look forward to welcoming you back soon.
Response from Rob Weeden - General Manager on 24 Apr 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.
The location is fantastic. So close to everything in the city. The rooms great. Tram is 2 minutes walk. Staff are super helpful.
Parking is expensive
I will happily stay again.
Peter
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
Dear PeterIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Great for a short staycation or long stay. In the heart of CBD with plenty of dining option to choose from, all within walking distance. Also near public transport. Good size room, very friendly and attentive staff, clean and comfortable, very enjoyable!
I-Shen
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
We greatly appreciate your gracious review and outstanding rating. As a team, we dedicate ourselves to providing our guests with exceptional experiences during their stay. It is our mission to make every visit flawless and memorable. Your recognition of our team's efforts is truly valued and cherished. We eagerly anticipate your return and extend our heartfelt thanks for selecting our our hotel.
Had a great time with 2 kids, staff were polite and helpful, hotel has an interesting history and is in fantastic location.
Delia
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
Dear DeliaThank you so much for your kind words and for taking the time to share your experience! We were thrilled to hear that you found our property to be amazing and beautiful. Our team work hard to create a welcoming and comfortable atmosphere for all our guests, so it is great to know that we succeeded in making your stay enjoyable.Thank you again for choosing our hotel for your travels, and we hope to have the pleasure of welcoming you back soon!
6/10 Okay
Jennifer
20 Apr 2024
Jennifer
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 11 May 2024
Dear JenniferWe have truly enjoyed having you with us and we look forward to welcoming you back. Thank you for choosing The Fullerton Hotel Sydney.
Ultimate luxury! Very clean!
The bed was too hard for me ( those dense foam beds), when I told the front desk, they said they would put an extra mattress protector on the bed.
Tracey
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on 19 Apr 2024
Dear TraceyWe genuinely appreciate your kind words and the feedback regarding our team and our beds.The bedding we use is the premium grade used by most good hotels. The Simmons mattresses are firm with a micro pocketed inbuilt coil spring to ensure consistency and no sag, the beds also feature a built in down pillow top. And for those that love a super soft bed we can fit denser down mattress toppers. Your graciousness is truly appreciated. We eagerly anticipate the opportunity to welcome you back in the future.
The Fullerton Sydney had a great welcoming atmosphere. The staff really took care of you from check-in to check-out and everything in-between. Top notch!
Nicole
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager on 19 Apr 2024
Dear NicoleFantastic! Thank you for choosing to stay with us, we are glad that you did. We very much look forward to welcoming you back.
10/10 Excellent
Mina
16 Apr 2024
Mina
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on 8 May 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.