Dear Molly,We are terribly sorry to hear about your experience.You have never reported any of those issues during your stay neither any other guest complained about hot water problems ( one hot water unit serves 8 rooms, every shower has 2 taps hot and cold you can play around with both to adjust water temperature to your liking )We did go to your room straight after reading this review, tv works perfectly, bugs might have gone away for the weekend ? and window in the bathroom is still thereLet us know if you opt for the bench in the park, we can swing by for a visit, bring some oranges too.All the best

Dear Benjamin,Thank you for taking the time to leave this review and we regret to learn that you could not stay with us.After further investigation to our team, we found the cancellation request was sent very last minute therefore we could not confirm any refund or credit. As a good gesture, our team approved name change however your reservation was booked through third party and need to be changed by your agent, unfortunately we did not received any email or call until we closed. We also tried to open our website and tried to sell the room, but again as it was very last minute and we could not sell the room until we close.Our Reception is available only until 6PM, after 6PM we also closed our website for the same day arrival to avoid any issue for any new same day arrival, it does not mean we were booked as your room was still empty until the next day.We wish this clarification meets your expectation and we wish you may understand.Best regards,Richard

Dear Palepa,we are very sorry to hear about your comments and disappointmentWe do understand your frustration for not being able to change your booking dates, unfortunately not only you booked a non refundable room but you wouldn't help us starting the process with Expedia first but expected us to do everything.As we explained, we cannot change dates from our end unless the booking agent is aware of it and it's involved in the process.We are sorry if we couldn't help.Best RegardsThe SBH Team

Dear Jeffrey,thank you for your recent stay and for taking the time to share your feedback.We find hard to believe all your comment for one single reason:IF YOU STAYED IN A BALCONY ROOM, HOW DO YOU KNOW THE REST OF THE ROOMS ARE ALL WINDOWLESS, STUFFY, RUN DOWN, BLEACH SMELLING?Very nasty fantasy you have and please try your best to not to be desperate again so will save us from accommodating you one more timeThank you

Dear Rylea,thank you for your stay and for taking the time to leave us a review.ALL OUR ROOMS HAVE INDIVIDUAL AIRCON, they are located behind the grill on top of the bathroom door, would have we known you didn't see it we could have come to the room and show you , we are terribly sorry.Also, every room has 2 remote control, 1 is for the tv 1 is for the Aircon Kind RegardsThe SBH Team

Dear Emily,thank you for taking the time to share your feedback with us.We are very sorry to hear about your dissatisfaction and we don't understand why we would be an hostel with misleading photos.All our photos have been taken at the property, our rooms have just been repainted, brand new bedside tables and desks have just arrived, your deluxe family room was 23sqm, had a private bathroom, aircon, tv and unlimited internet.Our bathrooms feature L'Occitane amenities, our rooms are spotless clean, beds are brand sealy and they all have duck feather mattress toppers, if that's the level of an hostel then YES, WE ARE ONE!As per pricing we go with the market.Kind RegardsThe SBH Team