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A stunningly beautiful property with excellent service.
Scott
Stayed 2 nights in Apr 2024
Response from Stella on 27 May 2024
Hi Scott, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the service we provide. We can't wait to have you back! Looking forward to see you soon.
Nice and clean hotel. Service is the best part. They take care of you
JOHNNY
Stayed 2 nights in May 2024
Response from Stella on 22 May 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa
10/10 Excellent
Pauline
14 May 2024
Liked: Property conditions & facilities
Room decor we loved. Room size was amazing, we felt very spoilt. Enjoyed our dining in the lounge. Staff very professional and pleasant. Only thing against was the slow service of getting a ‘simple’ coffee with buffet breakfast. Had to ask several times. Obviously forgot our order. Apart from that incident , very enjoyable stay
Pauline
Stayed 1 night in May 2024
Response from Stella on 17 May 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!
8/10 Good
Wendan
Travelled with family
13 May 2024
Liked: Cleanliness, staff & service, amenities
Nice place to stay over the weekend with families. Good location right next to the three sisters walking trail, nice dining options and short driving time to Katoomba Main Streets.
Wendan
Stayed 2 nights in May 2024
Response from Stella on 17 May 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
Beautiful property conveniently located at Echo point. I loved the two pools, indoor and outdoor and the surrounding gardens. The room was generous and the bed comfortable. The lounge area was also very comfortable and inviting.
However, I found the service to be terrible for a five star property. Check-in was very slow and late. We arrived an hour and a half early and not only were we not allowed to check in early but they checked us in after the advertised 3 PM time. We were not offered anything not even a drink of water while waiting for almost 2 hours.
I was brought the wrong order of food on one night, plus the soup was half cold. At breakfast they said they would come to our table for an order and never came. For room service they charge an extra $10 “tray charge” which I have never seen before. The restaurant in the hotel is expensive.
sophia
Stayed 2 nights in Apr 2024
Response from Stella on 2 May 2024
Thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our facilities, including the two pools, indoor and outdoor, as well as our surrounding gardens. It's wonderful to know that you found your room spacious and the bed comfortable, and that you also enjoyed the inviting lounge area.However, we are sincerely sorry to hear about the challenges you experienced with our service during your stay. Your feedback regarding the slow and late check-in process, as well as the lack of hospitality while waiting, is concerning. We strive to provide efficient and welcoming service to all our guests, and we apologise for the inconvenience caused.We have taken note of your comments regarding the incorrect food order, the temperature of the soup, and the breakfast service. This does not meet the high standards we aim to deliver, and we will address these issues with our restaurant and kitchen teams to ensure that such incidents are not repeated in the future.Regarding the extra 10 "tray charge" for room service, we understand your concern. We will review our pricing structure to ensure it aligns with industry standards and provides clarity to our guests.We appreciate your valuable feedback, as it helps us to identify areas for improvement. Please accept my apologies once again for the inconvenience caused during your stay. Should you choose to visit us again, we assure you that we will do our utmost to exceed your expectations.
I checked in and was given a room which was around the corner from the reception desk (room #2). It was a room for disabled guests as well as being opposite the ladies washrooms. I thought about it for about an hour and then asked if I could change rooms which they did.
Gary
Stayed 1 night in Apr 2024
Response from Stella on 26 Apr 2024
Thank you for taking the time to provide us with a review of your recent visit Lilianfels Resort & Spa. We were pleased to hear that our team was able to accommodate your request and helped made your experience with us a pleasant one and we look forward to seeing you again soon!
6/10 Okay
Cassandra
Travelled with partner
14 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Cassandra
Stayed 2 nights in Apr 2024
Response from Stella on 16 Apr 2024
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
Not too bad. Great location. Quite overrated. Great staff. Not very clean. Problems with housekeeping and front reception. Not enough people at bar/ lounge/cafe. Takes a long time to receive the orders. Possibly long weekend/ higher pay rate issue for the staff.
Eduard
Stayed 2 nights in Mar 2024
Response from Stella on 12 Apr 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!
10/10 Excellent
Melissa
8 Apr 2024
Melissa
Stayed 1 night in Apr 2024
Response from Stella on 29 Apr 2024
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
10/10 Excellent
Annabel
Travelled with family, Travelled with family and small children
Amazing stay at Lilianfels, even though we had rainy weather for blue mountains site seeing. All the staff were incredibly nice and the hotel just feels so special.
Annabel
Stayed 1 night in Apr 2024
Response from Stella on 12 Apr 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!
This place was amazing. Old English charm. High tea is a must!!! Use the pool, play a game of chess or billiards in the game room. Hike and walk the blue mountains… we walked to town, to the Skyrail and 3 sisters… many water falls to see, all accessible from the beautifully appointed resort. You can go ultra fantasy or ultra casual (we did the casual, because we were hiking and exploring) either way you, can not go wrong. Girls trip or romantic get it away- has it all.
Margot
Stayed 2 nights in Mar 2024
Response from Stella on 4 Apr 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we are thrilled to hear that you have enjoyed our facilities! We hope that you will soon visit us again at Lilianfels Resort & Spa
Nice property. A bit dated. A lot of things w er e closed perhaps due to the season. But great staff. Place was clean and a really good to point to explore the blue mountains area.
Punit
Stayed 2 nights in Mar 2024
Response from Stella on 4 Apr 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa
Great hotel in fantastic location. Colonial feel to hotel with good facilities (spa, indoor and outdoor pools etc) and very friendly and attentive staff. Dining options were an added bonus with Echoes restaurant providing fine dining with amazing views and great service. Will definitely be revisiting.
Sylvia
Stayed 3 nights in Mar 2024
Response from Stella on 16 Apr 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa
The property is very nice. Not as well maintained as it could be. The grounds are beautiful. Overall a very nice heritage hotel.
Thomas
Stayed 1 night in Feb 2024
Response from Stella on 23 Apr 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!
Are at the main restaurant in the hotel all night I got sick vomiting the place was filthy behind the side tables drink spills, carpet dirty bed rails dirty
Walk and talk very loud staff communication..
overall never stay here
I did tell the receptionist didn’t sound interested about me getting food poisoning
Dalia
Stayed 1 night in Feb 2024
Response from Stella on 22 Feb 2024
Hi Dalia, thank you for sharing your feedback with us. We are truly sorry to hear about your experience at our restaurant. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our team. Our Restaurant Manager will be in touch with you at her earliest for further discussion.
great location (right next to the Echo Point lookout), classy Victorian interiors, with good restaurants around. We got a twin bedroom, which was really spacious and could fit our family (2 adults, 2 kids) comfortably. Their gym is super dated (at least by a couple of decades) but overall, love the place, and would certainly visit again.
Just the perfect getaway: so quaint and pretty, my daughter and I adored our room!
Sonja
Stayed 1 night in Jan 2024
Response from Stella on 2 Feb 2024
Hi Sonja, thank you so much for your kind words! We're thrilled to hear that you and your daughter enjoyed your stay and found our accommodations to be quaint and pretty. We hope to welcome you back again soon!
8/10 Good
Jonathon
Travelled with family
18 Jan 2024
Liked: Amenities
Great location, beautiful and peaceful, relaxing, great quality food
Lilianfels is a lovely comfortable place to stay with generous size outdoor and indoor pools. Pleasant decor and good service. But the big disappointment is lack of mountain views from lounge, pool etc. Unless you are prepared to pay a hefty premium for a room with a view, you have to leave the property to see the mountains and valleys. Despite it being near the cliff edge, there's a minor road separating the property from the escarpment and unfortunately the owners have chose to grow a high hedge on the boundary blocking the view, thus prioritising privacy over views. I'd rather have the spectacular view. Second problem is that the armchairs and sofas in the lounge and reading room are worn and you sink into them and are therefore uncomfortable. New seat, firm seat cushions are needed. Given the premium price for the property, it gets a "b" not an "a".
It was nice to see a former home of "importance" conserved yet also improved for new generations. Staff was so courteous and helpful. I wish i spent more time there but my travels took me elsewhere quickly.
What an amazing stay. Beautiful property, indoor pool was key for cooler weather, food was delicious AND you are walking distance from the Three Sisters!
Besides the property and amenities being totally amazing, the staff here were by far the most accommodating that I have ever experienced!!! No matter what, they were always happy to assist! I cannot thank them all for an amazing experience, and, I cannot wait to go back!