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Reviews of Leura Gardens Resort

2.5 out of 5
Leura Gardens Resort
20-28 Fitzroy St, Leura, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 138 reviews" "
Rating 8 - Good. 39 out of 138 reviews" "
Rating 6 - Okay. 15 out of 138 reviews" "
Rating 4 - Poor. 5 out of 138 reviews" "
Rating 2 - Terrible. 2 out of 138 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly, room are so clean with the balcony, lovely garden, a lot parking space, and the continental breakfast are amazing !
Stayed 1 night in May 2024
Response from Robert on 7 May 2024
Thank you, Jie!Your time and review are important to us. This will enable us to maintain and even elevate our standards.The Leura Gardens Resort team

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Everything you need in the room. Modern. Great hot shower. Lovely grounds. The included in the price continental breakfast was all we needed for a great start to the day.
Stayed 1 night in May 2024
Response from Robert on 7 May 2024
Thank you, Melinda!Your feedback helps us to better understand the needs of all our guests.The Leura Gardens Resort team

6/10 Okay

Martin Quang

Travelled with family
Liked: Cleanliness, staff & service, amenities
so so
Stayed 2 nights in Apr 2024
Response from Robert on 7 May 2024
Dear Martin,Thank you for your feedback and would love to hear further details.The Leura Gardens Resort team

8/10 Good

Anyhony

Travelled with partner
Liked: Cleanliness, staff & service
Basic breakfast. We were expecting more at breakfast. No staff to be found at breakfast facility.
Stayed 1 night in Apr 2024
Response from Robert on 29 Apr 2024
Thank you for your feedback, Anyhony.We have continental breakfast included in the room rate and a la carte breakfast on the day. We strive to better our service and we value your time letting us know.The Leura Gardens Resort

10/10 Excellent

Cheryl Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff team. Good simole continental Motel- stylr breakfast, with yogurt.
Stayed 1 night in Apr 2024
Response from Robert on 29 Apr 2024
Good day, Cheryl!Thank you for your time and appreciate your feedback.The Leura Gardens Resort

4/10 Poor

Zongbai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Three bottles in the bathroom, only shampoo is available. Body wash and hair conditioner bottles were all empty.
Stayed 1 night in Apr 2024
Response from Robert on 29 Apr 2024
Dear Zongbai,I am very sorry about your experience and please note that this may be an isolated case and we apologise for the oversight.The Leura Gardens Resort

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there with my 4 year old granddaughters and their parents and they loved the cubby and the games room. The grounds are spacious and well cared for. They had a double room with their parents which was very convenient. The breakfast was plentiful and served in a lovely room
Stayed 2 nights in Apr 2024
Response from Robert on 7 May 2024
Dear Jennifer,We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.The Leura Gardens Resort team

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the family room actually had two separate rooms. The rooms are lovely and dark with the blockout curtains and no noticeable road noise. The surrounding gardens and cubby house were a lovely addition to the venue. Ample continental breakfast options however during the school holidays it does get busy so the limited tables fill up around 8am.
Stayed 2 nights in Apr 2024
Response from Robert on 7 May 2024
Dear Tara,We appreciate your feedback, and we agree about the challenges we face when everyone decides to come at once for breakfast which we unfortunately have any control over, but we will think of a better way to address this matter.The Leura Gardens Resort team

6/10 Okay

Alyse

Travelled with partner
Liked: Staff & service
THe office is NOT open after hours and since our magnetized key stopped working that was an issue.
Stayed 1 night in Apr 2024
Response from Robert on 7 May 2024
Dear Alyse,We are very sorry to hear about your key and we always inform all our guests about pour opening hours. I do hope that you keys were rectified immediately during yoiur stay.Thank you for your feedback.The Leura Gardens Resort team

10/10 Excellent

Amit, Highlands Ranch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility.
Stayed 2 nights in Apr 2024
Response from Robert on 7 May 2024
Dear Amit,We are delighted to hear you enjoyed your stay with us.The Leura Gardens Resort team

8/10 Good

Erez

Liked: Cleanliness, staff & service, property conditions & facilities
Even though you offer "Free Breakfast" They still charge for hot breakfast? Screen door to Balcony get "Stuck" I Paid extra for Balcony, But after I went in, having coffee on Balcony 3pm Gardener come and blow leaves around, Dusty and Smelly
Stayed 1 night in Apr 2024
Response from Robert on 7 May 2024
Dear Erez,Thank you for your time. All rooms booked include continental breakfast which is advertised on our website, and a la carte for any hot breakfast is an additional option for any of our in-house guests.We pride ourselves with our manicured gardens and we are sorry to hear that you were disturb by our gardener. We will be more cautious when our guests are enjoying themselves in the balcony and will immediately cease any maintenance needed when possible.The Leura Gardens Resort team

6/10 Okay

Kerrin

Travelled with partner, Travelled with group
Liked: Staff & service
Our room was run down. The continental breakfast and staff in dining room lovely. Very good selection.
Stayed 2 nights in Apr 2024
Response from Robert on 7 May 2024
Dear Kerrin,We are sorry to hear that you find your not to your satisfaction.Please feel free to get in touch with us directly for your future booking so we can further assist you.The Leura Gardens Resort team

10/10 Excellent

Marcus, South Turramurra

Stayed 2 nights in Apr 2024

10/10 Excellent

Steffie

Stayed 2 nights in Mar 2024

10/10 Excellent

Adrian

Stayed 2 nights in Mar 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for the price.
Stayed 2 nights in Mar 2024
Response from Robert on 7 Apr 2024
Thank you for your feedback, Claire!Looking forward to welcoming you back at the Leura Gardens Resort

10/10 Excellent

chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and an excellent continental breakfast.
Stayed 1 night in Mar 2024
Response from Robert on 7 May 2024
Thank you, Rachel!We strive to better our services to all our guests.The Leura Gardens Resort team

10/10 Excellent

Nikolaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Efficient and helpful staff. Genuinely made you feel welcome which might sound an odd thing to say but all too often its not that way in our experience. The bed was very comfortable (great sleep) and the unit was fresh, clean and neat. Leura Gardens Resort is now our go to place when we visit the area. We have already started to recommend it to friends.
Stayed 1 night in Mar 2024
Response from Robert on 25 Mar 2024
Dear Nikolaus,Thank you for your time and leaving a wonderful review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in the not-so-distant future.The Leura Gardens Resort

8/10 Good

Priscila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest problem was the mattress too soft. They could advise somewhere about this. Me and my partner have back problems and it was a long and painfully night. The reception closes at 5pm and we couldn't ask for change room.
Stayed 1 night in Mar 2024
Response from Rob on 22 Mar 2024
Thank you, Priscilla!We are sorry to hear that you had to endure the pain during your stay. We appreciate your feedback to help us better our service.The Leura Gardens Resort

10/10 Excellent

Samantha, Willoughby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean room. Bed was really comfy. Very quiet - hotel was fully booked and didn't hear any if the other guests.will certainly be back.
Stayed 1 night in Mar 2024
Response from Rob on 22 Mar 2024
Thank you, Samantha!We look forward to seeing you.The Leura Gardens Resort

8/10 Good

Clive

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

fai pond

Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jose

Travelled with family
Stayed 1 night in Feb 2024
Response from Cara on 14 Feb 2024
Dear Jose,Thank you for your review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

4/10 Poor

Lee

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cara on 14 Feb 2024
Dear Lee,Thank you for your review. Regards,Leura Gardens Resort team

10/10 Excellent

Kylie, Baulkham Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place for a weekend away. Close to the trails. Quiet. Breakfast and restaurant looks out over the gardens. Dinner menu was a little disappointing. Staff were very helpful and accommodating. Pool was lovely in the hot weather.
Stayed 2 nights in Feb 2024
Response from Cara on 14 Feb 2024
Dear Kylie,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant offerings could have been better. We will review your feedback with our food and beverage team.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Cara on 14 Feb 2024
Dear David,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 Excellent

Simone

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, beautiful garden and pool area and it’s also pet friendly. Would have been perfect if the tv had access to Netflix or any sort of entertainment, which is available only if you have an android. Other than that, very happy
Stayed 2 nights in Jan 2024
Response from Cara on 29 Jan 2024
Dear Simone, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.The tv should certainly have allowed access to streaming services, we will have our maintenance team look into this and appreciate you bringing our attention to the issue.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

8/10 Good

Dalfin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Delfin,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Dianne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cara on 29 Jan 2024
Dear Marian,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 Excellent

Keshav

Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Keshav,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 Okay

Christophe

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Cara on 29 Jan 2024
Dear Christophe,Thank you for your review. Regards,Leura Gardens Resort team

8/10 Good

Genevieve

Liked: Cleanliness
Pretty location.
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Genevieve,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cara on 29 Jan 2024
Dear Renee,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 Okay

Chee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cara on 29 Jan 2024
Dear Chee,Thank you for your review. Regards,Leura Gardens Resort team

10/10 Excellent

manojkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room. Complimentary breakfast was very good. Staff too was helpful.
Stayed 2 nights in Jan 2024
Response from Cara on 29 Jan 2024
Dear Manojkumar, We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you found your stay with us comfortable. Regards, Leura Gardens Resort team

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay and at the reception, Cara was very helpful and friendly. Will definitely book again in the future.
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Isabelle, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

4/10 Poor

Jack

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great however rooms were outdated. Unfortunately the property photos were not accurate for the family room we booked. Bathrooms were not cleaned when we checked in with hair around the toilet. Shower water pressure was so low. The bed was uncomfortable. Overall a disappointing stay.
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Dear Jack,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you found enjoyed the location but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
The hotel/motel is in a lovely location with nice grounds, a swimming pool and breakfast included. We booked late for a 2-night stay just after Christmas and it was full to capacity and the housekeeping staff were under-staffed so Cara and Ariana (manager and receptionist) were working flat out - including making up rooms as well as in the breakfast room.
Stayed 2 nights in Dec 2023
Response from Cara on 14 Feb 2024
Hello, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

2/10 Terrible

Usha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cara on 5 Jan 2024
Dear Usha,We very much appreciate your review regarding your stay at Leura Gardens Resort, although can see you had cancelled your stay.Once again, we appreciate you taking the time to share your review.Kind regards, Leura Gardens Resort team

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cara on 6 Jan 2024
Dear Jeremy,Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Cleanliness
Ontbijt was 1 chaos: er werd niets opgeruimd, boter en jam lag in hete zon, personeel was super aardig. Erg duur voor wat je krijgt, kamer wordt niet gepoetst. Tekort aan personeel. Ze deden enorm hun best, maar was echt de prijs van meer dan 150 euro per dag niet waard.Restaurant was opeens gesloten zonder iemand te informeren. Ook kun je daar niet logeren zonder auto. Op zondag gaan er geen bussen en trein erg weinig mogelijkheden. Omgeving was erg mooi en tuin ook goed onderhouden. Rest niet zo. Veel te weinig handdoeken bij zwembad en geen douche bij zwembad ( niet hygienisch) en geen mogelijkheid om iets te drinken te bestellen. Dus geen resort, maar meer een motel.
Stayed 3 nights in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Pierre,We very much appreciate your comments regarding your stay at Leura Gardens Resort. We were very disappointed to read that your experience could have been better if we were not short staffed for the days you stayed. We will immediately review the feedback with all our teams. We strive to continuously improve and will use this feedback to review the quality of our services. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, Leura Gardens Resort.

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Not bad for the price, needs a little update
Cute little place to stay. Great breakfast included. Room is a bit dated with a pretty uncomfortable bed and chair but the grounds are lovely and well located.
Stayed 2 nights in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Lauren, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. We are glad that you enjoyed our facilities and the included breakfast. We are sorry to hear that you were disappointed about the comfort of our rooms, we will review this with the proper team. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

8/10 Good

Yeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nicer than other nearby places but included breakfast was below expectations for me
Stayed 1 night in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Yeon, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. We are glad that you enjoyed your stay in general. We are sorry to hear that you were disappointed about the breakfast, we will review this with the food and beverage team. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

8/10 Good

Vanessa

Stayed 1 night in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Vanessa, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. It is always a pleasure to receive feedback. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Olha, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the full team. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely customer service and such a sweet little place in the mountains! Highly recommend
Stayed 1 night in Dec 2023
Response from Ariane on 4 Jan 2024
Dear Guest, We very much appreciate that you took the time to review your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the full team. Looking forward to welcoming you back soon. Kind regards, Leura Gardens Resort Team.