Standard Room, 1 King Bed (Extra Floor Space)

Reviews of Holiday Inn Express Sydney Airport, an IHG Hotel

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 915 reviews" "
Rating 8 - Good. 281 out of 915 reviews" "
Rating 6 - Okay. 79 out of 915 reviews" "
Rating 4 - Poor. 36 out of 915 reviews" "
Rating 2 - Terrible. 22 out of 915 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ashraf, Springfield

Liked: Amenities, property conditions & facilities
Advantage is being close to the airport. Not easy to walk from domestic terminal as suggested by some. Very limited dining options in house and around. Helpful and pleasant staff.
Stayed 1 night in May 2024
Response from The Reservations Team on 27 May 2024
Dear Ashraf, Thank you for sharing your feedback with us. We appreciate your insights about your stay.It's great to hear that you found our hotel's proximity to the airport advantageous. We apologize for any inconvenience regarding the walking distance from the domestic terminal, and we'll ensure that our communication regarding this is clearer for future guests.We understand your feedback about the limited dining options both in-house and around the hotel. We'll take this into consideration as we work to improve our offerings and provide a better experience for our guests.We're delighted to hear that you found our staff helpful and pleasant. We'll be sure to pass along your compliments to them.If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We're here to ensure that your next stay with us is even more enjoyable!Kind regards,

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay as always
Stayed 1 night in May 2024
Response from The Reservations Team on 27 May 2024
Dear Maxine, Thank you for the perfect rating! We're thrilled to hear that you had a great experience during your stay with us.If there's anything specific you enjoyed or if you have any further feedback to share, please feel free to let us know. We're here to ensure that your next stay with us is just as enjoyable!

10/10 Excellent

Herminia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Sydney Airport on 23 May 2024
Thank you for your feedback Herminia. We are glad you enjoyed your stay.

10/10 Excellent

Jesse

Liked: Amenities
Easy as…
Stayed 1 night in May 2024
Response from Holiday Inn Express Sydney Airport on 22 May 2024
Thank you for your feedback Jesse. We are glad you enjoyed your stay.

8/10 Good

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
6 mins from airport
Stayed 1 night in May 2024
Response from The Reservations Team on 27 May 2024
Dear Amy, Thank you for your feedback. We appreciate your rating and your honesty about your experience.If there's anything specific that we could improve upon to make your next stay more enjoyable, please feel free to let us know. We're here to ensure that your future experiences with us meet or exceed your expectations.

6/10 Okay

Timothy

Stayed 1 night in May 2024
Response from Holiday Inn Express Sydney Airport on 19 May 2024
Thank you for your feedback Timothy.

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Helpful staff very friendly. Great bed and quiet.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 28 Apr 2024
Thank you for your feedback Valerie. We are glad you enjoyed your stay.

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 22 Apr 2024
Thank you for your feedback Dinesh. We are glad you enjoyed your stay.

8/10 Good

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport for us . Easy access.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 21 Apr 2024
Thank you for your feedback Kevin. We are glad you enjoyed your stay.

6/10 Okay

Kathy

Liked: Staff & service, amenities
This property was very decent however, the bathroom has sewer flies in the drain. These flies fly and crawl around the bathroom and fly into the room. This is unsanitary as well as annoying. Otherwise the room was clean and attractive. The mattress could use replacing. The block out shad was perfect.
Stayed 1 night in Apr 2024
Response from The Reservations Team  on 22 Apr 2024
Dear Kathy, Thank you for taking the time to share your feedback with us. We appreciate your honest evaluation of our property. We're pleased to hear that you found the room clean and attractive, and we'll ensure our team addresses the issue of sewer flies in the bathroom drain promptly. We have forwarded this issue to our Hotel Management Team. Your comments about the mattress have been noted, we will inspect them. We're delighted that you found the block-out shade perfect. We hope to have the pleasure of welcoming you back for an even better experience.Warm regards

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, excellent breakfast.
Stayed 2 nights in Apr 2024
Response from The Reservations Team on 18 Apr 2024
Dear Catherine, Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel very clean, and that our staff was helpful during your stay. We're delighted that you enjoyed our excellent breakfast as well. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future!

8/10 Good

PHIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location,affordable and clean
Stayed 3 nights in Mar 2024
Response from The Reservations Team on 16 Apr 2024
Dear Phiet, Thanks for your review! We're thrilled to hear that you found our hotel's location convenient, our rates affordable, and our cleanliness up to your standards. We're constantly striving to provide a great experience for our guests, and your feedback helps us know we're on the right track. We hope to see you again soon for another enjoyable stay!Kind Regards

4/10 Poor

Sai Vivek

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Pros - Good breakfast - Location Cons - wouldn't recommend queen beds room - semi transperant bath rooms - rude staff - checkin / checkout timings
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Sydney Airport on 15 Apr 2024
Thank you for your feedback Sai.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenience!
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 14 Apr 2024
Thank you for your feedback Brian. We are glad you enjoyed your stay.

6/10 Okay

Tracy

Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Sydney Airport on 5 May 2024
Thank you for your feedback Tracy.

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast included but Sunday kitchen did not open until 7am Too late for us. Breakfast box was packet of cereal, fruit juice tetrapak and small health bar.Coffee machine was not working.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 13 Apr 2024
Thank you for your feedback Monica.

10/10 Excellent

Ian

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 29 Apr 2024
Thank you for your feedback Ian. We are glad you enjoyed your stay.

8/10 Good

Terri

Travelled with partner, Travelled with group
Great location, great breakfast
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 8 Apr 2024
Thank you for your feedback Terri. We are glad you enjoyed your stay.

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was centrally located to airport and public transportation. The bathroom however needs better attention such as proper cleaning of the creases. The breakfast fast arrangements are awesome.
Stayed 13 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 9 Apr 2024
Thank you for your feedback David.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only issued we had with this stay was the A/C. It would only run when we were in the room. When we would come back in the room would be rather warm.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Apr 2024
Thank you for your feedback Teresa.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Sydney Airport on 8 Apr 2024
Thank you for your feedback Denise. We are glad you enjoyed your stay.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel within walking distance of Mascot Station. Excellent complimentary breakfast.
Stayed 1 night in Apr 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the airport. Clean rooms and morning breakfast was good. No complaints at all.
Stayed 1 night in Apr 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast. Helpful desk people.
Stayed 1 night in Apr 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Mylaka

Liked: Cleanliness, staff & service, property conditions & facilities
Ants in the gym. Rooms were too hot.
Stayed 1 night in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Fredric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Ronald, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual the Holiday Inn Express was great! Service was very good and staff was friendly. We enjoyed our stay and would definitely stay again.
Stayed 4 nights in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

gloria

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 14 Apr 2024
Thank you for your feedback Gloria. We are glad you enjoyed your stay.

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located to the station. Lovely staff.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 25 Mar 2024
Thank you for your feedback Marvin. We are glad you enjoyed your stay and hope to see you soon.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 25 Mar 2024
Thank you for your feedback Rodney. We are glad you enjoyed your stay.

8/10 Good

Yuji

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 25 Mar 2024
Thank you for your feedback Yuji. We are glad you enjoyed your stay.

10/10 Excellent

Deborah, Melbourne

Travelled with group
Excellent breakfast & the staff were very friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 21 Mar 2024
Thank you for your feedback Deborah. We are glad you enjoyed your stay.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite, clean, felt safe as a solo traveler
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 21 Mar 2024
Thank you for your feedback Elizabeth. We are glad you enjoyed your stay.

10/10 Excellent

LENA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff were friendly and very helpful. Breakfast was wonderful and leisurely. It was close enough to the airport. It was clean and food items available in lobby 24-7
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 19 Mar 2024
Thank you for your feedback Lena. We are glad you enjoyed your stay.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to both airports for easy transportation. Staff very friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 18 Mar 2024
Thank you for your feedback Sharon. We are glad you enjoyed your stay.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic. Modern, clean and a very smart design and fit out. The breakfast in the morning was appreciated. We will most definitely be staying here again.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 18 Mar 2024
Thank you for your feedback Alisha. We are glad you enjoyed your stay.

8/10 Good

Lee

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Apr 2024
Thank you for your feedback Lee. We are glad you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness
Limited food availability in the evening. Great breakfast
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 18 Mar 2024
Thank you for your feedback Andrew.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very close to airport. Nice room not to far from cruise terminal
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 18 Mar 2024
Thank you for your feedback Lynette. We are glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, very friendly and informative staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 18 Mar 2024
Thank you for your feedback David. We are glad you enjoyed your stay.

10/10 Excellent

Thi Hong

Stayed 6 nights in Feb 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Michael

Travelled with family
Rooms are great! Many electrical outlets, good bathroom but very limited television programs. Limited lockers for luggage and difficult to access upper lockers. Need better communication for rooms not ready at check in. Excellent breakfast and shuttle to airport.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 10 Mar 2024
Hi Michael, Thank you for your feedback.

10/10 Excellent

Kerrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have bedmen a few times always well rounded with everything no complaints at all
Stayed 6 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 8 Mar 2024
Thank you for your feedback Kerrie. We are glad you enjoyed your stay.

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All OK. A bit sparse in the bathroom as i needed toothpaste but by the time i arrived, was too tired to go back down to the desk and ask for it.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Mar 2024
Thank you for your feedback.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in a safe area. The front desk could arrange for the shuttle, cabs and even food to be brought to the hotel. The breakfast was tasty. We did struggle with the air conditioner (no directions) but the front desk sent a nice man who helped us set it and everything else was great.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Mar 2024
Thank you for your feedback Joyce.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Sydney Airport on 7 Mar 2024
Thank you for your feedback Leilani.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 25 Mar 2024
Thank you for your feedback Susan. We are glad you enjoyed your stay.

10/10 Excellent

Angela, Perth

Liked: Staff & service
Staff very helpful and friendly. Rooms clean. About 700 meters to train station
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Mar 2024
Thank you for your feedback.

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night. It's very good for short stay
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Sydney Airport on 7 Mar 2024
Thank you for your feedback Lily.