The Staff & the facilities were great. However, coming by car from the country we found the signage to the Hotel too small & inadequate. It was difficult to find in the laneway & then unpack your luggage, get back in your car then drive to a parking station two blocks up in Pitt St. Staff did give directions over the phone but it was not detailed enough & even Google Maps was not accurate. However, this was a small inconvenience initially & the location of the Hotel was excellent for us to visit the Opera House, Art Galleries, Museums & Theatre. The staff were very friendly & made our stay very comfortable.