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Reviews of DoubleTree by Hilton Suzhou Wujiang

4 out of 5
DoubleTree by Hilton Suzhou Wujiang
199 Yundong Ave, Wujiang District, Suzhou, Jiangsu

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

9.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fang Yin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good quality toiletries. Helpful staffs.
Stayed 2 nights in Oct 2023

10/10 Excellent

Fang Yin

Friendly and helpful staff at check in. Clean and spacious room
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business travel
Location is great for business travler who doesnt do sight seeing in walking distance.
Stayed 2 nights in Dec 2019
Response from Monica on 20 May 2021
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the DoubleTree by Hilton Suzhou Wujiang on your next trip.

2/10 Terrible

HuaTing

Liked: Cleanliness, property conditions & facilities, room comfort
Wrong location
Wrong location pinned on Hotel.com website. It’s really far from town center. We need to pay more than RMB100 per trip to get to the destination that we want to go.
Stayed 3 nights in Oct 2019
Response from Monica on 20 May 2021
Thank you for taking the time to share your valuable comments with us and thank you for bringing these matters to our attention. We are sorry for the inconvenience that you encountered during post stay. We sincerely hope that your latest experience with us will not prevent you from choosing us again in the future, thus providing us with an opportunity to welcome you back and to rebuild your trust in our hotel.

2/10 Terrible

HuaTing

Liked: Cleanliness, property conditions & facilities, room comfort
Wrong location
the loacation pinned on the map was wrong, it’s really far from the real location. This make us have to travel 1 hour to & fro work. The customer service was also not helpful at all. Terrible experience
Stayed 1 night in Oct 2019
Response from Monica on 20 May 2021
Thank you for the feedback on your stay experience and we have taken note of all your valuable comments. Look forward to welcome you back to experience the new changes.

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Monica on 20 May 2021
Thank you for taking the time to share your comments with us. Please be assured that we are constantly working on ways to develop our facilities and services for the convenience of all our guests. We do hope to have the opportunity to welcome you back to regain your trust and confidence.

10/10 Excellent

hee seok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

HSIANG-HUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kuan Kai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 10 nights in Mar 2023

10/10 Excellent

zhibei

Stayed 1 night in Dec 2020
Response from Monica on 20 May 2021
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the DoubleTree by Hilton Suzhou Wujiang on your next trip.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Monica on 20 May 2021
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the DoubleTree by Hilton Suzhou Wujiang on your next trip.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel has been well maintained and the room I stayed is fabulous; Room rate is fair, staffs are very helpful, will definitely come back again.
Stayed 1 night in Nov 2019
Response from Monica on 20 May 2021
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the DoubleTree by Hilton Suzhou Wujiang on your next trip.

10/10 Excellent

Hengsheng

Stayed 4 nights in Oct 2019
Response from Monica on 20 May 2021
We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We will certainly share your comments with our colleagues as we are committed to continue with what we do best. Our team here is looking forward to welcome you back to the DoubleTree by Hilton Suzhou Wujiang on your next trip.