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Reviews of Sun Peaks Lodge

3 out of 5
Sun Peaks Lodge
3180 Creekside Way, Sun Peaks, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 160 out of 433 reviews" "
Rating 8 - Good. 189 out of 433 reviews" "
Rating 6 - Okay. 52 out of 433 reviews" "
Rating 4 - Poor. 18 out of 433 reviews" "
Rating 2 - Terrible. 14 out of 433 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ferro

Travelled with partner
Room was great. Wish there was a deck outside
Stayed 2 nights in May 2024
Response from Front Desk on 12 May 2024
Thank you!

10/10 Excellent

Mary-Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful surroundings and quiet stay at a very affordable price.
Stayed 1 night in May 2024
Response from Front Desk. on 10 May 2024
Thank you.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good no complaints
Stayed 2 nights in May 2024
Response from Front Desk on 5 May 2024
Thank you for the feedback.

10/10 Excellent

Dominique, North Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 4 nights in Mar 2024
Response from Front Desk on 1 May 2024
Thank you!

10/10 Excellent

Munehiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff and the manager were so flexible that we could quickly switch to another room equivalent to our original reservation: a studio with two beds and a semi-separate living/dining area with a substantial space. It was very clean and equipped with all we need. We enjoyed our stay/skiing plus cheese fondue at their Fondue Stube restaurant.
Stayed 3 nights in Mar 2024
Response from Thank you. on 1 May 2024
Thank you!

8/10 Good

Tracy

Travelled with partner
Enjoyed the big tub in room staff very nice
Stayed 3 nights in Mar 2024
Response from Front Desk on 1 May 2024
Thank you for the feedback.

10/10 Excellent

Sumadhur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and service
Stayed 1 night in Mar 2024
Response from Front Desk on 1 May 2024
Thank you for the feedback.

10/10 Excellent

Norma

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a great location for our time in Sun Peaks. The room is a little dated but it was clean. Which is important. The parking was very small my car fit in the spot but you couldn’t get out. Very tightl spots. I moved to another spot and the front desk accommodated us very nicely.
Stayed 1 night in Mar 2024
Response from Front Desk. on 1 May 2024
Thank you for the feedback.

8/10 Good

Susanne

Stayed 2 nights in Feb 2024
Response from Front Desk. on 1 May 2024
Thank you for the feedback.

10/10 Excellent

Jerome, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stays at Sun Peaks Lodge, but still wish they could upgrade the televisions in the rooms. They are small and the picture quality is not the highest quality. However, that is the only negative comment I have, and, we will continue to stay at Sun Peaks Lodge.
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Mar 2024
Thank you for the feedback and always staying with us. We will put the TV's on the to do list. :)

6/10 Okay

Della

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking lot full on site so had to park off site and walk. Rooms incredibly outdated.
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Mar 2024
Thank you for the review. We offer several parking lots for hotel guests parking, onsite and offsite (5min walk back). During the busy season, of course, onsite lots are full first. We apologize for the inconvenience.

10/10 Excellent

Thomas P.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice complex
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Mar 2024
Thank you!

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location, friendly staff,but the hotel is ready for an update. Looking a bit tired and run down especially for the price.
Stayed 3 nights in Feb 2024
Response from Front Desk on 1 May 2024
Thank you for the feedback.

10/10 Excellent

Ivanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time in Sun Peaks Lodge. The room was very clean and modern, I especially appreciated the walk-in shower. I found that the room was on a smaller side, so if you need more space, I would recommend staying elsewhere. We booked this Lodge because it was more affordable ski in/ski out option comparing to other properties at Sun Peaks resort.
Stayed 6 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,
Stayed 2 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you.

10/10 Excellent

Fredrick

Travelled with partner
Wonderful mountain side location, ski in and out, with wonderful village setting!
Stayed 2 nights in Feb 2024
Response from Front Desk. on 28 Feb 2024
Thank you.

8/10 Good

Mary Tammy

Stayed 2 nights in Feb 2024
Response from Front Desk on 1 May 2024
Thank you for the feedback.

6/10 Okay

Monal

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience may be the jacuzzi in the hot tub should be on..
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for taking the time to leave a review. We're genuinely sorry to learn about the issue with the jetted tub during your stay. Had we been made aware of the problem earlier, we would have taken immediate steps to address and resolve it. Your feedback is invaluable, and we sincerely apologize for any inconvenience this may have caused.

8/10 Good

Haylee

Stayed 1 night in Feb 2024
Response from Front Desk. on 1 May 2024
Thank you for the feedback.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property has sufficient upgrades, good bed, TV. Has fridge and coffeemaker but no microwave. Limited parking available. I wish the hottub wasn’t in the basement but that seems the norm except for the Grand which is outdoors. No pool.
Stayed 4 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location for ski in, ski out as well as for village amenities.
Stayed 5 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The Room was clean and the location was very convenient. The front desk staff were friendly and knowledgeable. Our only issue was that the walls are very thin and noise travels very easily.
Stayed 5 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Rebecca

Travelled with family
Liked: Property conditions & facilities
Highly recommend! Family suite was so clean, well organized and stocked with all essentials for dining in-room. We stay here annually for our family ski trip and it’s always amazing. Staff are friendly and efficient with an onsite restaurant that serves high quality food with fresh ingredients and fabulous service. The place to stay in Sun Peaks!
Stayed 3 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay and the staff was very friendly and helpful. The only thing that could have made it better was the spa hours. It is only open from 2-10 pm so after skiing we had to hurry to get to dinner and then after dinner it was after 10 pm when we arrived back at the hotel and we were looking forward to enjoying it in the morning before checkout but it was not open until 2 pm, so that didn't work either. We were very disappointed in this.
Stayed 1 night in Feb 2024
Response from Front Desk. on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Proximité de tous les activités et qualité des restaurants
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

8/10 Good

Jerome, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I have stayed here many times and have always had good stays. The ski in and ski out is definitely a positive. My only concern is a minor one, but, would hope that the televisions in the rooms could be upgraded to be larger, and higher definition. Overall another good stay and we will be back.
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check-in, ski licker and luggage locker made my short stay very successful!!
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Mark

Great staff!
Stayed 3 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the village.
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Feb 2024
Thank you for the review.

8/10 Good

taralee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you for the review.

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, breakfast is overpriced though especially after having to tip too
Stayed 8 nights in Jan 2024
Response from Front Desk on 30 Jan 2024
Thank you.

8/10 Good

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything except the 10 am check out.
Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan 2024
Thank you!

4/10 Poor

Shannon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no parking available on site when we checked in. The elevator broke down when we checked out . Very inconvenient, our stay was not enjoyable
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the temporary elevator breakdown on departure. We're glad to inform you that our maintenance team promptly addressed the issue and successfully resolved it within just 30 minutes.Regarding parking, we offer both onsite and offsite. In the event that onsite parking is full, our staff is committed to directing guests to our offsite parking area, which is only a short 3-5 minute walk back to the hotel. Thank you for choosing our hotel.

10/10 Excellent

Carman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on 21 Jan 2024
Thank you!

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Thank you!

6/10 Okay

Sierra

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a mediocre place. The room was clean and had the necessities but the heat was minimal. We also expected underground parking because of the weather but it was apparently full. They still charged us $15 to park out in the street. It’s a place to sleep but we wouldn’t stay here again.
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
We apologize for any inconvenience you may have experienced during your recent visit to Sun Peaks. Your feedback is valuable to us, and we appreciate your taking the time to bring your concerns to our attention.Regarding the parking situation, we understand that paid parking can be frustrating. Unfortunately, this policy is in place across Sun Peaks, and we regret any inconvenience it may have caused. As for the abnormal temperatures and the heat-related concerns you encountered, we appreciate your patience. To address this, we want to assure you that extra heaters and blankets are available at the front desk to ensure your comfort during such unusual weather conditions.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to Sun Peaks in the future.

10/10 Excellent

Savas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Gaven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Xiangdong, Bellevue

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you!

6/10 Okay

Verified traveller

Travelled with group
Stayed 3 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Andrew

Stayed 3 nights in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Katja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the King Deluxe room and really loved the view and private jacuzzi! The room was very clean and the staff was extremely nice and helpful. The location is unbeatable -right next to the slopes. Only downside is there is no microwave in the room and you get charged $10 a night to rent it.
Stayed 4 nights in Dec 2023
Response from Front Desk on 19 Feb 2024
Thank you for the review.

6/10 Okay

Sriram

I
Stayed 4 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix your fridges
The only thing we where not happy, was the fridge. All it did instead of keeping the food cold it froze everything. So we wasted bunch of food for the kids that we bought the day of arrival.
Stayed 3 nights in Dec 2023
Response from Front Desk. on 15 Jan 2024
We apologize for the inconvenience with the fridge during your stay. Your feedback is valuable, and we have taken steps to address the issue promptly. In the future, please inform the front desk immediately, as we would have been more than happy to replace the fridge and ensure your satisfaction.

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you!

8/10 Good

Luz, Coquitlam

Stayed 2 nights in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you!