Hi, was your pet a service animal. Our brand requires us to charge a pet fee because many times pets will damage furniture/carpet/linen etc. I hope you understand. We are not saying your pet did or would but there is always a possibility for an accident to occur.

I hope we can serve you again in the future Ernest.

Hi, we will work on improving our breakfast. Thanks for the constructive criticism I will let our team members know.

I am sorry about this inconvenience. For future purposes, we will inform those company trucks they need to take up less space. The front desk should have informed you we allow parking on the street without getting towed. We appreciate your business and hope we can serve you in the future.