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Reviews of Homewood Suites by Hilton Sudbury

3 out of 5
Homewood Suites by Hilton Sudbury
2270 Regent Street, Sudbury, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 362 out of 605 reviews" "
Rating 8 - Good. 184 out of 605 reviews" "
Rating 6 - Okay. 40 out of 605 reviews" "
Rating 4 - Poor. 12 out of 605 reviews" "
Rating 2 - Terrible. 7 out of 605 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Hotel over all was clean.
Stayed 1 night in Apr 2024
Response from Sherry on 9 Apr 2024
Thank you for the great review. We look forward to seeing you again

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient. It was clean and quiet. When I requested a room change because I wanted a different (higher view) they changed my room. The breakfast was hot and plentiful.
Stayed 3 nights in Mar 2024
Response from Sherry on 9 Apr 2024
Thank you for your great review. We look forward to seeing you again soon.

10/10 Excellent

Denise

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sherry on 25 Mar 2024
Thank you for your great review! We look forward to seeing you again.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone with recent dietary restrictions, I was very pleased with the fat free food options and skim milk for the included breakfast. This is something not everyone thinks about, but for those of us with medical conditions and restrictions it made such a positive impression on my spouse and I to have these breakfast options available. Thank you!
Stayed 1 night in Feb 2024
Response from Sherry on 22 Feb 2024
Thank you for your great review. We look forward to seeing you again.

10/10 Excellent

Renato

Liked: Property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Sherry on 22 Feb 2024
Thank you for your great review. We look forward to seeing you again.

4/10 Poor

Robin

Disliked: Property conditions & facilities, room comfort
Dont recommend
Got a suite. Thinking its a nice place. Oh did we get a nice surprise. Walls are paper-thin could here every footstep and conversation like you were beside them from the corridors to the room next door. If you stay here, bring your own pillow i swear it was filled with air. Your face will be kissing one of the worst mattresses Ive slept on in a while. You might as well of left the pillow on the ground. To top it off, in the morning... the cream was spoiled and ruined the one good thing the room had going for it, the Coffee machine But... it did come with a fresh roll of proper papertowel. For that ill give it an extra star
Stayed 1 night in Jan 2024
Response from Scott on 14 Jan 2024
I'm sorry to hear that your stay did not meet your expectations. We value all feedback as it helps us to improve our stay experience for guests.

10/10 Excellent

Taralyn, Azilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, spacious. Pool was good but I found the water colder than it should’ve been. One of the pool jets was sending cold water into the pool… you’d think it would be at least warm water… breakfast was ideal for a quick bite before leaving. Staff was very friendly! Would stay here again!
Stayed 1 night in Jan 2024
Response from Sherry on 22 Feb 2024
Thank you for your great review. We will definitely share your comments with our team.

10/10 Excellent

Terray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent revue
Staff, friendly, professional and helpful
Stayed 1 night in Jan 2024
Response from Scott on 8 Jan 2024
Thank-you for your recent stay at Homewood Suites by Hilton. We look forward to seeing you again!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sherry on 8 Jan 2024
Thank you for your great review. We look forward to seeing you again.

10/10 Excellent

Tina, Wallenstein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Scott on 7 Jan 2024
Thank-you for your recent stay at Homewood Suites by Hilton Sudbury. We hope to see you again!

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Sherry on 22 Feb 2024
Thank you for your great review. We look forward to seeing you again.

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Sherry on 19 Dec 2023
Thank you for your great review! We look forward to seeing you again soon!

8/10 Good

Ronald, Timmins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sherry on 6 Dec 2023
Thank you for your great review! We look forward to seeing you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sherry on 5 Dec 2023
Thank you for your great review! We look forward to seeing you again soon!

6/10 Okay

Jessica

Travelled with family
Family weekend outing
Stayed here for a family weekend away. Joshua stood out - saw him frequently Around the building, friendly, asked us how our stay was and if there was anything they could do to improve. Thanks Joshua. All housekeepers we crossed paths with were very friendly - especially one lady who greeted our pugs with enthusiasm. Came with pets. There is 50$ pet fee which is reasonable. Good variety at breakfast. No difficulty finding parking close by.
Stayed 2 nights in Dec 2023
Response from Sherry on 5 Dec 2023
Thank you for your review! We will definitely share your comments with our team. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a daughter and mom day/night. Staff were very friendly and room was nice and comfortable.
Stayed 1 night in Nov 2023
Response from Scott on 10 Nov 2023
Thank-you for your recent stay. We are glad you enjoyed your stay at Homewood Suites Sudbury. We hope to welcome you back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Tasty hot breakfast buffet. Very clean hotel.
Stayed 1 night in Nov 2023
Response from Scott on 9 Nov 2023
Thank-you for your recent stay. We hope to welcome you home again soon.

6/10 Okay

Christopher

Stayed 1 night in Nov 2023
Response from Scott on 9 Nov 2023
Thank-you for your recent stay. We hope to welcome you home again soon.

2/10 Terrible

shahzeb

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money worse experience ever will never go back
Stayed 1 night in Oct 2023
Response from Scott on 21 Oct 2023
I'm sorry that you did not enjoy your stay. We try our best to ensure a relaxing stay for all our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
2nd time staying overall great 👍
Stayed 1 night in Oct 2023
Response from Scott on 21 Oct 2023
We are glad that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Frankie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like its location in the southend. Alot more quiet then downtown, and only a 5min drive from there. Restaurant right there in parking lot, and several others in close vicinity. My only issue here was the horrendously loud noise whenever toilets were flushed in middle of building floors. Think our suite had the main drainage for bathrooms going down in the wall. When i say loud i mean loud. Like a bathtub of airlocked water and mud/gravel falling through the wall. Other then that, the room and service here was great, and the breakfast was awesome.
Stayed 1 night in Oct 2023
Response from Scott on 20 Oct 2023
We are glad that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Kirsti

Stayed 1 night in Oct 2023
Response from Scott on 16 Oct 2023
We are happy that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Selina-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were there one night but was great experience all around even place to park our car with uhaul
Stayed 1 night in Sep 2023
Response from Scott on 13 Oct 2023
We are happy that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Scott on 9 Nov 2023
Thank-you for your recent stay. We hope to welcome you home again soon.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Alone or family. Pool and basketball court were a success with the kids! Breakfast tasted great also!
Stayed 1 night in Sep 2023
Response from Sherry on 3 Oct 2023
Thank you for your great review! We look forward to seeing you again soon!

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from Sherry on 3 Oct 2023
Thank you for your great review! We look forward to seeing you again soon!

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The bathroom setup was weird. Kitchen chairs were worn out
Stayed 2 nights in Sep 2023
Response from Scott on 24 Sept 2023
We're sorry to hear that you did not find the room suitable. We are anticipating renovations on the rooms. We hope to welcome you back again soon.

4/10 Poor

Susan

Pet Fee Not Advertised - $50.00
I was disappointed in this hotel. This is advertised as a "pet friendly" hotel within Hotels. Upon arrival, the hotel insists you sign documentation and pay an additional $50.00 fee. Neither the Hotels.com or the Hotel website inform customers of this additional fee. Overall, we paid over $340.00 for this hotel for one night. In addition, while visiting it was noted that Hotels charged much more for this hotel than if it was reserved directly with the hotel. The hotel has also charged us twice for the pet fee which I will contact them directly
Stayed 1 night in Sep 2023
Response from Scott on 9 Nov 2023
We are sorry about any confusion regarding the pet fee. Please contact the hotel directly if there is any billing issue with Hilton.

6/10 Okay

Damir

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Scott on 6 Sept 2023
Thank-you for your recent stay. We hope to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families and pets
We truly enjoyed our stay of 4 nights. It’s perfect for families with pets. Breakfast was good and the social event on Wednesdays was a nice bonus surprise too. My son enjoyed the pool and playing ball in the courtyard. We even had a BBQ in the yard and invited a few friends and relatives! We would stay there again.
Stayed 4 nights in Aug 2023
Response from Scott on 3 Sept 2023
Thank-you for choosing to stay at Homewood Suites by Hilton Sudbury. We're glad to hear that you enjoyed your stay. We hope to welcome you back next time you're in Sudbury.

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks nice but the rooms smell to strong of fragrant. Can hardly sleep.
Stayed 1 night in Sep 2023
Response from Scott on 3 Sept 2023
I'm sorry that the room deodorizer impacted your stay. We try our best to ensure the rooms are clean and prepared for the next arrival. We hope you choose to stay with us again.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Family Trip
We had a very comfortable stay . The room was a good size , basketball court & pool was a happy win for our kiddos . The front desk staff was friendly and helpful . Breakfast was good, the kids loved the waffle bar. Location was great to restaurants and attractions. We were very pleased with our stay and will visit again on our next time in Sudbury !
Stayed 2 nights in Aug 2023
Response from Scott on 31 Aug 2023
Thank you for your recent stay. We hope to welcome you back again soon.

10/10 Excellent

Monique

Stayed 1 night in Aug 2023
Response from Scott on 27 Aug 2023
Thank you for your recent stay. We hope to welcome you back again soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff making check in very easy
Stayed 1 night in Aug 2023
Response from Scott on 20 Aug 2023
Thank-you for your recent stay. We are pleased that you enjoyed your time at Homewood Suites by Hilton Sudbury.

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were pleasantly surprised to have a kitchenette and sitting area in our room. The pool was great and we walked across the parking lot for dinner.
Stayed 1 night in Jul 2023
Response from Scott on 24 Jul 2023
Thank-you for your recent stay and glowing review. We hope to welcome you back again soon.

10/10 Excellent

Mary-Ellen

Stayed 1 night in Jul 2023
Response from Scott on 20 Aug 2023
Thank-you for your recent stay. We are pleased that you enjoyed your time at Homewood Suites by Hilton Sudbury.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sherry on 12 Jul 2023
Thank you for your great review1 We look forward to seeing you again soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean, and spacious. Staff is excellent. Breakfast far exceeds expectations.
Stayed 1 night in Jun 2023
Response from Scott on 3 Jul 2023
Thank-you for your recent stay at Homewood Suite by Hilton Sudbury. We hope to welcome you back again soon.

10/10 Excellent

Joseph, Toronto

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good., better than expected.
Stayed 1 night in Jul 2023
Response from Scott on 4 Jul 2023
Thank you for your recent stay. We're glad that you enjoyed your time at Homewood by Hilton Sudbury. We hope to welcome you back again soon.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept hotel with clean and modern amenities.
Stayed 1 night in Jun 2023
Response from Scott on 28 Jun 2023
We are glad that you enjoyed your recent stay. We hope that future stays we're able to welcome you back.

10/10 Excellent

Courtenay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The suites were perfect for our needs
Stayed 2 nights in Jun 2023
Response from Scott on 28 Jun 2023
Thank-you for the positive review. We are glad that you enjoyed your stay at Homewood by Hilton Sudbury.

10/10 Excellent

Josi

Stayed 1 night in Jun 2023
Response from Scott on 29 Jun 2023
Thank-you for your most recent stay. It was a pleasure to have you stay at Homewood Suites by Hilton Sudbury. We hope to welcome you back again soon.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to customers i need to visit
Stayed 1 night in Jun 2023
Response from Scott on 23 Jun 2023
Thank-you for your recent stay. We're glad that we made your stay comfortable.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly & efficient
Stayed 1 night in Jun 2023
Response from Scott on 13 Jun 2023
We are glad that you enjoyed your stay. We hope to welcome you again at Homewood Suites by Hilton Sudbury.

10/10 Excellent

MICHELLE

Stayed 1 night in May 2023
Response from Scott on 23 Jun 2023
Thank-you for your recent stay. We're glad that we made your stay comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sherry on 30 May 2023
Thank you for your review! We look forward to seeing you again.

6/10 Okay

Rene

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pet extortion!!
This hotel Is Not Pet friendly ! I was shocked to find out that I was being charged 50 per Night pet fee per dog . I have 2 5lb Maltese dogs and therefore my bill for one night was over 350.OO to stay in a 3* hotel that was a dump inside the room , poor towels and bed linens ( the lobby was very nice ) Incidentally my dogs behave better than most children as upon entering their were 2 teenagers soaking wet coming from the pool dripping water everywhere and they stay for free Im not against a pet fee as most all hotels charge one but in my experience we are charge a single fee per room per stay NOT per pet per night Had I known this on this site I would not have chosen this hotel but I could not cancel as it was too late and I would have been charged for the room regardless Stay away from this hotel if you have pets Not pet friendly pet extortion!
Stayed 1 night in May 2023
Response from Scott Myler on 21 May 2023
Good afternoon, the pet fee is 50 for 1 to 6 nights not per night. However, the fee is per pet as per the policy that you read and signed at check-in. I'm sorry that you feel that we aren't pet friendly, but we do accommodate domesticated pets. Please understand that the fee is to ensure we can spend the time to deep clean the rooms that have had pets in them as the following guests may have allergies to domesticated animals. I'm sorry that this was an issue for you we try to accommodate for all types of guests at Homewood Suites By Hilton Sudbury.

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast they serve is excellent.
Stayed 1 night in May 2023
Response from Sherry on 23 May 2023
Thank you for your great review, we be sure to let the breakfast staff know.

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness
We love the location and staff but the room we stayed in smelled like stale cigarette smoke and we have a six month old baby that was really agitated from the smell
Stayed 1 night in May 2023
Response from Scott on 8 May 2023
I'm sorry your experience wasn't ideal. I apologize for the smell in the room. Did the front desk staff offer to move you to an alternate room? We try our best to provide a positive guest experience. Again, I'm sorry your stay was not ideal.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Amazing hotel, great service, incredible room (very spacious and lots of convenient features), comfortable bed, great breakfast.
Stayed 2 nights in Apr 2023
Response from Sherry on 1 May 2023
Thank you for your great review! We look forward to seeing you again soon!