Outdoor pool
Check availability

Reviews of Holiday Inn Express Stuart, an IHG Hotel

2.5 out of 5
Holiday Inn Express Stuart, an IHG Hotel
7900 Sw Lost River Rd, Stuart, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 282 out of 671 reviews" "
Rating 8 - Good. 214 out of 671 reviews" "
Rating 6 - Okay. 99 out of 671 reviews" "
Rating 4 - Poor. 35 out of 671 reviews" "
Rating 2 - Terrible. 41 out of 671 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lusther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

gary

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable after a long drive. Breakfast was decent.
Stayed 1 night in Apr 2024

10/10 Excellent

Shellie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean, decent complimentary breakfast. Requested extra towels. Room had 2 bath towels and there were four of us in the room. When we requested extra towels, staff questioned us and we felt uncomfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

ROSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rolando

Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024

6/10 Okay

Cynthia

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose checked us in and she was so kind and friendly. We appreciate her smile and caring attitude!!! Thanks ROSE !!!!
Stayed 1 night in Feb 2024

8/10 Good

H

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs improvement. Three days in a row scrambled eggs were dry and burned-looking.
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Marie

Travelled with family
Liked: Room comfort
Disliked: Staff & service
disappointed
We arrived late and when we went to our room the fire alarm was going off they moved us to another room same thing we finally were given a new room. the next day we were out until late and when we returned there were no towels called desk and was told to come down and get them . If this is how you treat guests especially during Christmas we will find a new hotel.
Stayed 4 nights in Dec 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to restaurants and the Interstate.
Stayed 1 night in Nov 2023

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service
We reserved a two queen bed room, we arrive and they let us know that only two people are allowed per room and the additional guess will have to pay 15.00 each. We did not like it, but we were there, so we paid. Next they when we're going to take a shower, there were only two towels, called the front desk around 8am) and since they did not have anyone one available to take the towels to the room, we hd to ppick them up in the front desk. At checkout, I complaint and their answer was that I should have requested the towels a check in. So they were quick to charge the additional 15.00 per person, but they don't provide anything for it. This place is really bad.
Stayed 1 night in Nov 2023

8/10 Good

Dory

Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
great experience
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Just as pictured, easy check in.
Stayed 1 night in Oct 2023

2/10 Terrible

Janet

Travelled with partner
Disliked: Amenities, property conditions & facilities
The a/c did not work and our room was so hot. The breakfast was not up to par compared to other Holiday Inn express’ or other hotels we stay at like Hamptons.
Stayed 2 nights in Sep 2023

8/10 Good

Rolando

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
more cleaning
Stayed 2 nights in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well maintained
Stayed 1 night in Sep 2023

8/10 Good

Rolando

Business traveller, Travelled with partner
Liked: Cleanliness
fine
Stayed 2 nights in Sep 2023

6/10 Okay

SUK JOO

Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception gals were so welcoming and friendly When I checked out I mentioned how great the mattress was and she said you know we get that allot so I can give you the make the website etc etc How nice is that!!!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Linnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose welcome us very efficient and very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Joycelyn, Delray Beach

Travelled with group
Liked: Cleanliness, property conditions & facilities
Convenient access to I-95. Nice and quiet property. Easy xheckin, courteous feont desk personnel.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff were really friendly and helpful during our stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very good location - right off of I95 --and our room was clean and comfortable. Front desk even re-booted the wifi for us :-)
Stayed 1 night in May 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and pay attention to details. They receive my packages and set aside for me when I order something to be delivered there. Not just that, but it is a wonderful place to stay.
Stayed 3 nights in May 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. Staff were so kind and helpful.
Stayed 2 nights in Apr 2023

4/10 Poor

Eunice

Travelled with family
Disliked: Staff & service
Run!
The hotel itself was okay decently updated. The manager however was RUDE SHORT AND UNHELPFUL. We came in from a 3 hour drive asked about the food place next door and was told it closed a while ago. Wasn’t given any suggestions. We called 3 times before the check in to confirm the time of pool closing was told 10pm. When we got in the pool the manager walked outside and yelled GET OUT THE POOL IS CLOSED. There’s a way to deliver a message and if we were told by your staff hours prior one time and earlier that week the same time MAYBE hotel staff should be told it’s at manager discretion. During check in we had family in 3 of the rooms we asked to be booked close to them and the manager reply was “oh you’re not here long it’s only family”. After hours of travel during check in we weee required to confirm the number of guest and after check in when I walked back in with my family my husband was asked if he needed to be checked in. We called down for towels after late check in and got yelled at my management HOUSE KEEPING IS CLOSED. The next morning a family member went down to the desk and was able to get tooth brushes towels and other things from the regular staff. When I went down for a tooth brush the manager told me “we don’t have any you can go tot eh gas station on the corner it’s in walking distance.” LONG STORY SHORT DONT BOOK. HERE!!
Stayed 1 night in Apr 2023

2/10 Terrible

Herlecia, Winter garden

Travelled with family
Disliked: Staff & service, amenities
Please do not stay at this hotel 😫 horrible service the manager is very rude they have hidden fees 20percent of your bill will be on hold never stated this when booking also we called prior to coming to the hotel to clarify the pool hours I was told on the phone 7am-10pm we got here at 9pm kids changed got in and not even 5mins later he kicked my kids out the pool!!! Proceed to argue with my husband in front of my father when my family was out by the pool chilling we had juat walked up to meet them! and he tells me he been in business for 15yrs and the pool hours has always been the same , I guess this gives him a reason to be rude to people !!!! I would never ever stay at this hotel ! Drove 2 and half hours to be here just to be yelled at over nothing ! From the time we walked through the door it was a straight attitude! I have always stayed at holiday inn and this is the WORST ONE BY FAR!
Stayed 1 night in Apr 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I walked by the coffee pot, microwave and fridge for 2 days and didn't even know I had them in the room. When I finally saw them was disappointed that I kept getting dressed traveling the elevator to the lobby for a small cup of coffee. The breakfast wasn't good. Was shocked that in Florida, they didn't offer orange juice.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

jim

Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient service, clean and quiet room.
Stayed 1 night in Mar 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

jerilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here when visiting family. Always a pleasure. Clean bed comfortable and staff great. Recommended this hotel. Can’t wait to stay again soon.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no decaf coffee in the breakfast area. Other than that it’s a great place. Clean. Relatively easy to get to. This was our second stay here on our way south to the Keys.
Stayed 1 night in Feb 2023

8/10 Good

James

Stayed 1 night in Feb 2023