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Reviews of Hôtel Mercure Strasbourg Centre

4 out of 5
Hôtel Mercure Strasbourg Centre
25, Rue Thomann, Strasbourg, Bas-Rhin

Reviews

8.0

Very good

Rating 10 - Excellent. 113 out of 401 reviews" "
Rating 8 - Good. 190 out of 401 reviews" "
Rating 6 - Okay. 63 out of 401 reviews" "
Rating 4 - Poor. 24 out of 401 reviews" "
Rating 2 - Terrible. 11 out of 401 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family trip to France
Stayed 1 night in Jan 2024

8/10 Good

HAWKEE, SAN JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk host was very nice. the lobby has filtered water dispenser. The hotel room is spacious, come with a mini fridge, but no towel warmer.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pål

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alexandra on 15 Nov 2023
Dear Pal, Thank you for your perfect note. We look forward to seeing you again, Yours sincerely

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Very convenient location and clean comfortable hotel. Good service.
Stayed 1 night in Oct 2023
Response from Alexandra on 15 Nov 2023
Dear Marcus, Thank you for your perfect note. We look forward to seeing you again, Yours sincerely

6/10 Okay

Matthias

Liked: Property conditions & facilities
Sehr sauber
Stayed 2 nights in Sep 2023

8/10 Good

Julie

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was a great property to stay and get to everything in Strasbourg center. So close to so many things.
Stayed 2 nights in Sep 2023

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were very helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, walkable, and safe. We enjoyed our stay
Stayed 3 nights in Jun 2023

2/10 Terrible

Stephen, Miami Beach

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no parking- I was told the lot was full and to go find space in the town. I missed my first appointment. The beds had non-breathable mattress covers rendering the bedsheets hot and sticky. The paper cups for water shouted at us this was a budget hotel. The gel bottles attached to the wall had notes of the budget ibis hotel. Except the beds at the ibis are better.
Stayed 1 night in May 2023

10/10 Excellent

peter

Stayed 1 night in Apr 2023

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic...
Nice Hotel..perfect position..friendly staff,,Great City
Stayed 2 nights in Dec 2022

4/10 Poor

Nena

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent 5-night stay
It would benefit from a lift down to the car park, the stairs are hazardous. The breakfast is far too expensive for what is on offer and wasn’t kept topped up when items ran out. The views from the breakfast room over the city rooftops are lovely. A good hotel centrally positioned for all city facilities. However the air conditioning didn’t work although we reported it and it was advertised as being available.
Stayed 5 nights in Oct 2022

8/10 Good

Zacharias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

MHD Amar, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location location location i like the hotel
Stayed 2 nights in Jun 2022

8/10 Good

Andreas

Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Great location
The locations was amazing but the hotel room seemed a little bit older. For visiting the Christmas markets it’s it’s a great value.
Stayed 1 night in Nov 2021

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Strasbourg
My hubby and I made an impromptu trip to Strasbourg and decided to stay overnight at the last minute. The hotel was very accomodating and worth the rest stop. It was located only 4 minutes walking distance from the city center which is where we had to park. Trust me, you'll want to find parking immediately and walk for everything. Traffic is horrible due to pedestrians so you're better off walking. Bigger vehicles will have issues on the narrow roads and low level parking garages. The hotel is worth it if you decide on a day trip, even long term as it is close to everything. And the beds are comfy! They even had multiple television channels in English, Spanish, Chinese and Korean, to include news channels. They offer a variety of breakfast options. We chose the buffet. It's a typical breakfast buffet with eggs, sausage, pancakes, luncheon meats, pastries, juices and coffee. The coffee is excellent. We will stay here again when we decide to go back.
Stayed 1 night in Nov 2021

6/10 Okay

Kayleigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
Average hotel, shame you only get 1 bottle of water in your room per stay regardless of the amount of nights your staying. Did not refresh coffee facilities daily but reception were happy to provide when requested. Lovely receptionist - friendly and welcoming. Central to the city and easy to get to. Not too far from the cathedral based on walking distance. No noise in the rooms so peaceful to relax at night.
Stayed 5 nights in Oct 2021

10/10 Excellent

Sharon

Stayed 2 nights in Apr 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never book this hotel again. Inflexible and unable to serve
Stayed 1 night in Mar 2020
Response from Mercure on 20 Mar 2020
Dear Sir Thank you for your nice and fair comment concerning a property you did not stay in. At each moment you can choose a flexible rate to avoid fees and to modify your stay. Kind regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Top Lage aber leider stimmt Preis-Leistung nicht
Während des Weihnachtsmarkts ist es sehr schwierig das Hotel zu erreichen und ohne eine reservierte Garage wird man von der Polizei gar nicht durch gelassen. Die reservierte Garage (Mail) muss vorgezeigt werden. Die Rezeption ist schön und einladend. Die Zimmer für den Preis eher bescheiden und durch die Schampoo's mit Honig ist im ganzen Haus ein penetranter Geschmack. Wenn man dann weiss, dass es vom Honigschampoo und -seifen aus den Zimmern kommt, weiss man, dass keine Katze in die Ecken geschifft hat. Preis-Leistung stimmt hier nicht. Die Lage ist allerdings Top und sehr zentral. Für 1 Nacht war es gerade ok.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is tired and faded. There was a smell everywhere, a mixture of drains and cheap room spray. The room was way too hot, and no amount of fiddling with the aircon made any difference. The shower was handheld and I had to stand on the inner edge of the shower tray for the water to reach me. There was a fridge but nothing was in it apart from two free bottles of water, no minibar items. IWe were amazed that the hotel could be classed as four star, as I've stayed in three star ones with far better facilities.
Stayed 3 nights in Dec 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Paul

Liked: Staff & service
OK for the Price
Great location and good breakfast. Little pricey for a basic room. Carpet was dirty and we had problems with the key lock system.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice breakfast. Good room with plenty of space.
Stayed 2 nights in May 2019

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Decent rooms, poor wifi, unfair policy
Nice standard of hotel in a very good location. Very close to many local attractions and just a couple of minutes stroll to the tram stop. Wifi was very patchy. Sometimes, i got a full signal, other times, none. This made working somewhat sporadic in the room. If you don't need to work, maybe not a problem. The room was listed as having air-conditioning and this didn't work. On departure, i reported to the reception desk, whereupon the lady advised me that "it isn't summer yet" I commented that it has been 24 degrees on the day i stayed and that the idea of having individual room air conditioning is that each room occupier can choose to have the temperature as they like it rather than to have the hotel manager decode if it is summer or not! She said "i know, but i'm sorry, that is how it is" So....any managers of this hotel or Mercure Group....this is how it is from my side. No further bookings with your group for me or any of my employees until i receive assurance that you will not advertise (and charge accordingly) for air-conditioning when you do not provide this facility. Everyone knows this is a cost cutting measure that is ripping off customers. If people are put off booking your hotel(s) as a consequence of my review than you may learn to start treating customers with respect. We all have choices!
Stayed 1 night in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the center of town. Very conveniently located near the Christmas markets.
Stayed 1 night in Dec 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary hotel!
Very nice, sleek hotel located near university. Underground parking available. Room was sml but very clean and comfortable. Great bar in sister hot next door. Was a little tricky to find however, and traffic was fierce.
Stayed 1 night in Oct 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location for city centre
Helpful staff and located in a great position for city centre
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Centrally located
Centrally located and very convenient as the tram stop was literally 2 mins away by foot! The hotel room is quite dated - and quite dark, and the facilities were quite basic.The staff were very helpful and friendly.
Stayed 4 nights in Jul 2018

10/10 Excellent

titima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Everything was great, walking distance from the hotel to most must see places, the room and the breakfast was lovely.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience in car parking. No car park in hotel. Some roads are one way around that area, have to go a big round to public car park. And the payment of parking is using coins, it drives me crazy to get 17.6 euro coins for the parking.
Stayed 1 night in May 2018

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near center and Cathedral
Beautiful old town and cathedral. Worth visiting. Hotel very near center.
Stayed 1 night in Feb 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in Strasbourg
Room was nice and spacious. Clean and well appointed. Bath was ok. Service was good, staff was friendly and helpful. Was nice to be able to go through the “secret hallway” to the other hotel to go to the bar!
Stayed 1 night in Feb 2018

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST hotel staff! Very helpful and friendly.
Stayed 5 nights in Oct 2017

2/10 Terrible

meng, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel
We got to the hotel after 9 pm and there was one person at the front desk to check us in.. She asked for my credit card, but didn't tell me what she needed for. When I questioned her she told me she didn't speak English.. Funny the next day she was there she spoke perfect English and probably because her colleague was next to her... This woman is obnoxious & gives poor customer service! She typically works the evening shift.. I didn't get her name since her hair always seem to cover the name tag. It seem I only had problems with her, but the other staff members were nice and professional especially the gentlemen and the lady with the curly hair and glasses. The hotel was just ok. I stayed in room 301 (close to the elevator) and it was dirty.. Though they say daily housekeeping I don't believe they change the sheets daily or do they vaccum.. The carpet needs shampooing.. In the early morning the front lobby smells like poop and also the parking garage.. I believe this building has a bad sewer system. At check out I was charged for making out going calls per minute so beware the hotel will not tell you this ahead of time.. I felt taken advantage of since part of their job is to inform their customers. Parking parking is unbearable. The parking garage is connected to the hotel and only limited space (maybe 10 space or less). Take your money elsewhere don't stay at this nasty hotel. For all my Americans stay at a U.S chain hotel...
Stayed 4 nights in Sep 2017
Response from Nathalie on 13 Sept 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Nathalie Peter Manager

8/10 Good

Mia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Steps from Place Stanislas, the hotel offers the opportunity to explore and enjoy the city. Overall good hotel. Rooms are somehow smaller than average. Covered parking garage on premises is very convenient.
Stayed 2 nights in Jul 2017

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for summer or winter
We've stayed at this hotel before over the Christmas Market season and loved it so we decided to return in the summer. We still love the hotel but it wasn't the same level of service to some extent. Let me say that when we checked in, the service staff on our first night were great, and helpful, but the front line staff on the second day and check out were less than happy. They gave us the the same room that we had on our previous stay, 501, it's great, quiet, and spacious, but during the summer it's quite hot and the A/C did nothing, even opening the window did nothing because it only opens slightly. Thankfully the agents from the first night gave us a fan. The room itself was nice, spacious and had some fun styling. The bed was big and comfortable, the bathroom was nice, but the shower/tub is short if you're tall like me. The wifi was nice, able to video stream and video chat with ease. We would still come back, we love the location and most of the staff.
Stayed 2 nights in Aug 2017

8/10 Good

nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and friendly staff.
Stayed 2 nights in Jul 2017

8/10 Good

Inga

Liked: Property conditions & facilities, room comfort
Good location
The hotel ran out of parking places (even tho we had requested one). We were able to park the car in one of the public city parking (using hotel rate), however, it was not so cool since it was raining and we got soaking wet till we reached the hotel. The room was okay, tho, pretty noisy (could hear the cars on the street, church bells, etc.). The location of the hotel was great - everything is walking distance away.

4/10 Poor

Verified traveller

Liked: Room comfort
Weekend in Strasbourg
Hotel is centrally located and good for walking around Strasbourg and has a comfortable bed. The hotel staff are pleasant but at 11:59am we got a call saying our checkout was at noon (strange as the place wasn't booked out and it is not tourist season). Anyway, we knew the checkout time was noon and we were making our way down. The hotel really has nothing to offer. The shower was a bit gross (the bottom is "white" but you could see it was not clean) and felt like you needed to wear flip-flops in there. The hotel isn't cheap either so just spend the extra $40 a night and stay at the hotel next door (has a bar, restaurant, sauna).
Response from Nathalie on 27 Feb 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards