City view
Check availability

Reviews of Maison Rouge Strasbourg Hotel&Spa, Autograph Collection

5 out of 5
Maison Rouge Strasbourg Hotel&Spa, Autograph Collection
4 Rue Des Francs Bourgeois, Strasbourg

Reviews

9.6

Exceptional

Rating 10 - Excellent. 154 out of 189 reviews" "
Rating 8 - Good. 23 out of 189 reviews" "
Rating 6 - Okay. 8 out of 189 reviews" "
Rating 4 - Poor. 2 out of 189 reviews" "
Rating 2 - Terrible. 2 out of 189 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Tom

Travelled with family
Liked: Staff & service, amenities
Lovely staff and hotel, amazing location
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good sized room, nice SPA, close to centre.
Stayed 1 night in Apr 2024

8/10 Good

Hassan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Thanks a lot
Stayed 1 night in Mar 2024

10/10 Excellent

Fernanda C, Saline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. Hotel located near to downtown, everything is walkable.
Stayed 1 night in Apr 2024

10/10 Excellent

Marguerite

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff Was great , room super clean, not 1 single thing i can think that was bad, everything was great. Definitely we will come back!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Damian Giles

Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos, Encino

Travelled with partner
What a great hotel, in a great location. Train tram and your at the hotel in 10 minutes. Cab 10 minutes. Smack dab in the middle of everything, 5 min to anything in Strasbourg. Nice staff. Beautiful hotel. We did not do the breakfast since there are so many great patisseries and cafes , no need to spend 34 Euros on breakfast. Nice bar and service.
Stayed 6 nights in Dec 2023

4/10 Poor

Suzanne

Liked: Cleanliness, staff & service
Nice hotel with great location but 1) very expensive for the size of the room. Room was small 2) I can hear everything from the hotel guest on the floor above me.
Stayed 2 nights in Dec 2023
Response from Carine Kienle, General Manager on 28 Dec 2023
Dear Suzanne,Thank you for taking the time to share your feedback,We're delighted to hear that you appreciated our hotel's prime location. We do understand that you found the room size to be smaller than expected; we offer a variety of room sizes to cater to different needs, and perhaps one of our suites would be more suitable for your next stay. We also note your concern about the noise from other guests. We always strive to maintain a peaceful environment and regret any inconvenience you may have experienced. Please don’t hesitate to notify our team of any issues you may experience and we will do our best to find a comfortable solution for you.We hope to welcome you again in the future. Sending warm wishes for the festive season,Carine Kienle, General Manager

10/10 Excellent

Alicia, Shorelin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely and welcoming hotel in the heart of old Strasbourg. The staff is friendly and helpful, the room was comfortable and the bathroom large by European standards.
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to old town. Bathroom very small.
Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Stayed 3 nights in Dec 2023

10/10 Excellent

Kerrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Bar and restaurant are superb. I would only suggest notifying guests that they cannot bring their vehicle to the hotel during the Christmas market.
Stayed 4 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and very helpful
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely return to this hotel in the future. It is well located and easy to navigate to and from the train station.
Stayed 2 nights in Dec 2023

10/10 Excellent

MARTINA, WOODBRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

GREG, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great staff. Easy walking distance to shopping, restaurants, cathedrals and canals. Highly recommend!
Stayed 2 nights in Nov 2023

10/10 Excellent

Pratiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and central to many things. I was able to go see the key areas on foot quite easily. It also allowed me to come back easily when it was raining if I forgot my umbrella or whenever I wanted to rest. The staff is amazing and they let me check in early without hesitation. Highly recommend!

10/10 Excellent

CHEUK Hong Ping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean and tidy rooms - would definitely recommend to everyone!
Stayed 2 nights in Oct 2023
Response from Severine on 6 Nov 2023
Thank you for your comment. We'll share it with our team.We're glad that you enjoyed your stay in Maison Rouge.Kind regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and spa. Great room, comfortable bed. Great breakfast. Spa was nice, very good massages. Gym lacks great equipment, no free-weights Location is just 10 minute walk from train station and close to shopping, restaurants and sightseeing. Oh and the service staff was super friendly and helpful!
Stayed 4 nights in Oct 2023
Response from Severine on 6 Nov 2023
Thank you for your comment. We'll share it with our team.We're glad that you enjoyed your stay in Maison Rouge.Kind regards

2/10 Terrible

mary ellen

Stayed 2 nights in Oct 2023

2/10 Terrible

Renata

Stayed 3 nights in Sep 2023
Response from Séverine on 5 Oct 2023
Bonjour Renata,Pouvez-vous nous en dire plus sur votre séjour afin d'améliorer notre qualité de service?Bien cordialement,

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Location is fabulous so close to Cathedral!
Stayed 2 nights in Sep 2023
Response from Séverine on 5 Oct 2023
Dear Guest, Thank you for sharing this positive feedback of your stay.We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience.We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, well appointed Incredibly happy helpful staff Great value 👏😁👍🎉
Stayed 4 nights in Aug 2023
Response from Séverine on 5 Oct 2023
Dear Guest, Thank you for sharing this positive feedback of your stay.We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience.We look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Erica

Stayed 1 night in Jul 2023

10/10 Excellent

Olaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, polite staff and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect property for our stay.. The hotel is so elegant and right in the heart of the city… Absolutely will be back !!
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Maria Luz

Liked: Cleanliness, staff & service, property conditions & facilities
The interior design was beautiful with a lot of details!
Stayed 3 nights in Jun 2023

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and excellent customer service.
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Anthony

Stayed 3 nights in May 2023

10/10 Excellent

cindy

Stayed 3 nights in May 2023

10/10 Excellent

Shirley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay! Very walkable to interesting places, and close to the amazing cathedral. The products in the bathroom were lovely, and the service was elegant. There was a bit of a funky smell sometimes. I am sure that is difficult in ancient cities.
Stayed 2 nights in Apr 2023

10/10 Excellent

Madeline, Gurabo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to walk on Strasbourg. Impecable hotel. Staff was very welcoming and helpful.
Stayed 2 nights in Mar 2023
Response from Anne on 21 Mar 2023
Dear Madeline,You are very pleased to hear that you have met your expectations and hope to welcome back.Thanks in advance

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hôtel and write in the Center of Strasbourg
Stayed 1 night in Feb 2023
Response from Séverine on 20 Feb 2023
Thank You Paul, we're looking forward to welcome you again in Maison Rouge.

10/10 Excellent

Dierk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a spay in the city center of Strasbourg
Stayed 1 night in Feb 2023
Response from Anne on 17 Feb 2023
Dear Dierk,We are pleased that you had an enjoyable stay with us and hope to welcome you soon.Warm regards,

10/10 Excellent

Maximilian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely stay, in a very convenient location, accessible to lovely shopping and restaurants. Rooms are prey and comfortable
Response from Anne on 10 Jan 2023
Dear Maximilian,Thank you for taking the time to share your positive feedback.We are delighted that you had a memorable stay and appreciated our convenient location. We look forward to welcoming you back for another excellent experience with us. Kind regards, ”

10/10 Excellent

Cathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property and the rooms were beautiful. I did not get to use the spa but it has a nice spa within the hotel.
Response from Anne on 10 Jan 2023
Dear Cathryn,We are delighted that you enjoyed your stay at our establishment. We appreciate your feedback on our location, the cleanliness and the quality of our team. We will be sure to pass on your compliment. .Looking forward to welcoming you again, ”

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities