Couples treatment room(s), sauna, steam room, body treatments

Reviews of Europe Haguenau - Hôtel & Spa

3 out of 5
Europe Haguenau - Hôtel & Spa
15 avenue du Professeur Rene Leriche, Haguenau, Bas-Rhin

Reviews

8.0

Very good

Rating 10 - Excellent. 138 out of 378 reviews" "
Rating 8 - Good. 143 out of 378 reviews" "
Rating 6 - Okay. 61 out of 378 reviews" "
Rating 4 - Poor. 26 out of 378 reviews" "
Rating 2 - Terrible. 10 out of 378 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, nice spa!
Stayed 1 night in Dec 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 12 Dec 2023
Dear guest,Thank you very much for your nice comment and note ! We're hoping see you soon in our hotel.Kind regards,

4/10 Poor

ERIC

Stayed 2 nights in Nov 2023
Response from Emmanuelle SCHOTT - DIRECTRICE HEBERGEMENT on 12 Dec 2023
Cher client,Nous vous remercions d’avoir pris le temps de nous donner votre impression sur notre établissement. Nous prenons toutes les remarques avec une grande attention et aurions fortement apprécié un commentaire d'accompagnement de votre note afin de pouvoir améliorer si besoin notre qualité de service.Bien cordialement,

10/10 Excellent

Benoît

Stayed 1 night in Nov 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 16 Dec 2023
Chère cliente, cher client,Toute l'équipe vous remercie pour votre retour positif ! A bientôt!

10/10 Excellent

caroline

Stayed 2 nights in Nov 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 21 Nov 2023
Chère cliente,Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

Alexandre

Stayed 1 night in Nov 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 6 Nov 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

8/10 Good

CLARISSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A refaire
Agréablement surprise pour tous les services relatifs à l'hôtel : très bon accueil. Réception toujours quelqu'un de disponible même la nuit. Petit déjeuner très bon et pour tous les goûts.
Stayed 1 night in Oct 2023
Response from Emmanuelle SCHOTT - DIRECTRICE DE L’HEBERGEMENT on 4 Nov 2023
Monsieur, Quel plaisir de lire votre agréable commentaire, nous vous en remercions. Nous faisons de notre mieux pour satisfaire notre clientèle et rendre leurs séjours le plus agréable possible. C’est grâce à votre satisfaction que nous pouvons avancer. Au plaisir de pouvoir vous accueillir à nouveau lors d’un prochain séjour. Sincères salutations,

4/10 Poor

Marie-Helen

Travelled with partner
We had a generator starting every fifteen minutes for two minutes, all night long under our closed window. When I made the remark that we didn’t sleep well, the clerk said “next time we will put you in an another room”
Stayed 1 night in Oct 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 22 Oct 2023
Dear Guest,Thank you for taking the time to give us your feedback on your stay.We are very sorry to hear that you were disturbed by a noise during the night.On your departure, the receptionist on duty asked you if your stay had gone well. When you pointed this out to her, she told you that our reception was open 24 hours a day and that if you had informed the receptionist we could have allocated you another room.She added in your customer file that a room located on the quieter side of the hotel was to be allocated to you during your next stay. Perhaps you did not understand her when she spoke.We hope that you will not hold this against us and that we will have the pleasure of welcoming you again to convince you with an impeccable experience.Best regards,

10/10 Excellent

nadine

Stayed 1 night in Oct 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 10 Oct 2023
Chère cliente, Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

10/10 Excellent

Klaus

Stayed 3 nights in Sep 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 9 Oct 2023
Sehr geehrter Kunde,Vielen Dank, dass Sie Ihnen die Zeit genommen haben, uns Ihre Zufriedenheit mitzuteilen. Bis bald!

10/10 Excellent

Olivier

Stayed 5 nights in Aug 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 25 Aug 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

8/10 Good

Morten

Stayed 1 night in Jul 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 6 Aug 2023
Dear guest,Thank you very much for your nice comment and note ! We're hoping see you soon in our hotel.Kind regards,

10/10 Excellent

Marcel

Stayed 2 nights in Jul 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 7 Sept 2023
Cher client,Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

10/10 Excellent

jaillet

Stayed 8 nights in Jun 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 7 Jul 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

10/10 Excellent

Pierre-Yves

Stayed 3 nights in Jun 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 25 Jun 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

10/10 Excellent

guillaume

Stayed 1 night in Jun 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 20 Jun 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

10/10 Excellent

Noémi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 3 Jun 2023
Chère cliente, Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

Valérie-Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
hôtel agréable et confortable mais le petit déjeuné reste très cher par rapport à la qualité et la quantité
Stayed 1 night in May 2023
Response from Emmanuelle SCHOTT – DIRECTRICE DE L’HEBERGEMENT on 30 May 2023
Chère cliente,Merci à vous d’avoir pris le temps de nous laisser vos impressions concernant votre séjour dans notre établissement. Nous prenons toutes les remarques avec une grande attention. Le confort et le bien-être de nos clients est primordial. Au plaisir de pouvoir vous accueillir à nouveau.Bien cordialement,

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 13 May 2023
Cher client,Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

Bruno

Stayed 3 nights in Apr 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 11 Apr 2023
Cher client,Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

10/10 Excellent

CHANTAL

Stayed 1 night in Mar 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 7 Mar 2023
Chère cliente, Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

vanessa

Stayed 1 night in Feb 2023
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 21 Feb 2023
Chère cliente, Un grand merci pour votre retour, au plaisir de vous accueillir à nouveau !

6/10 Okay

olivier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 12 Oct 2022
Chère cliente, cher client,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur notre établissement, au plaisir de vous accueillir à nouveau !

10/10 Excellent

Morgane

Stayed 2 nights in Apr 2022
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 8 Jun 2022
Chère cliente, Toute l'équipe vous remercie pour votre retour positif ! A bientôt

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel.
Stayed 1 night in Aug 2021
Response from Emmanuelle SCHOTT-Directrice Hébergement on 16 Aug 2021
Dear guest, What a pleasure to read your nice comment, we thank you. We do our best to satisfy our customers and make their stay as pleasant as possible. We look forward to welcoming you again during your next stay. Best regards,

10/10 Excellent

Steven

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 17 Sept 2021
Cher client, Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

cp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good parking facility. Covid 19 precautions were good and adhered to,although it helped that the hotel appeared to be fairly empty. Food in the restaurant was very good, at sensible prices.The Spa and pool were also very clean and spacious.location close to main routes, but not too far from town centre.
Stayed 1 night in Sep 2020
Response from Emmanuelle SCHOTT - Directrice de l'hébergement on 29 Sept 2020
Dear guest, Thank you very much for your nice comment and note ! We're hoping see you soon in our hotel. Kind regards, Dear guest, Thank you very much for your nice comment and note ! We're hoping see you soon in our hotel. Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed
We chose this hotel because it says indoor pool and we have 2 little kids. It turns out the indoor pool is in the spa and is for adults only. The pool was rather small. The sauna and steam room though nice and very modern only fit two or three people at a time. The room is alright. We were expecting more for the price. No kettle for coffee or tea 👎
Stayed 1 night in Feb 2020
Response from Emmanuelle SCHOTT – Directrice de l’hébergement on 24 Feb 2020
Dear Guest, Thank you for taking the time to give us your impression of our establishment. We take all remarks with great attention and we are sorry that your stay did not satisfied your expectations. We made the request for modification to the technical service of hotels.com as soon as we noticed that the minimum age required to access the spa was not stipulated on the site as we had requested. We apologize for any inconvenience this may have caused you. Access to the spa is provided for 15 people maximum simultaneously and sauma hammam for 6 persons so they are quite large. We have taken note of your remark concerning the kettle, it is one of the arrangements still under consideration. We’re hoping to see you soon in our hotel again. Kind regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haguenau night stop
Very pleasant staff. Room was quite plain, but very clean and the bed comfortable. Very nice bathroom with an excellent shower. Nice evening meal and breakfast.
Stayed 1 night in Dec 2019
Response from Emmanuelle on 20 Jan 2020
Dear Guest, Thank you very much for you nice comment and rate ! We're hoping seeing you again in our hotel. Kind regards, Emmanuelle SCHOTT - DIRECTRICE DE L'HEBERGEMENT

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Emmanuelle SCHOTT – CHEF DE RECEPTION on 3 Dec 2019
Chère cliente, cher client, Merci d'avoir pris le temps de nous faire connaitre votre satisfaction, à bientôt !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and professionalism of the staff were remarkable. Also, I loved the shower.
Stayed 2 nights in Aug 2019
Response from EVS on 4 Sept 2019
Dear guest, What a pleasure to read your nice comment, we thank you. We do our best to satisfy our customers and make their stay as pleasant as possible. We look forward to welcoming you again during your next stay. Best regards Reception desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from EMMANUELLE - CHEF DE RECEPTION on 15 Dec 2018
Bonjour Merci d'avoir pris le temps de nous laisser votre commentaire, bonnes fêtes de fin d'année à vous

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay when you drive thru... value for money-exellent
Stayed 1 night in Jun 2018
Response from Emmanuelle SCHOTT - CHEF DE RECEPTION on 13 Jun 2018
Dear Peter, Thanks a lot for your congratulations ! Hope to see you another time to visit our nice city ! Have a nice day

2/10 Terrible

Guillaume

Disliked: Cleanliness, staff & service, property conditions & facilities
do not go there
very bad services... the hotel is full of painting fume which makes is really hard to stay in. The hotel did not clean our room because we had some clothes on the bed and for them, it is their policy not to clean the room if you have couple of shirts on the bed or else. We were there for 2 days so not really a lot. When we complained they pretty much told us it was like that... not even a free coffee for not cleaning the room. They gave us a strong attitude... very bad place do not go!! I usually do not write reviews but here I had to warn future possible guests. Moreover it is outside the city center so avoid.
Response from Emmanuelle SCHOTT - CHEF DE RECEPTION on 15 Jun 2018
Dear guest, Unfortunately your stay wasn't as pleasant as you expected. You can contact us directly to expalin this. Waiting to hear from you soon if you want it, best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Good local hotel at good price.
Overnight business stay. For the price the hotel was very reasonable. Rooms were comfy and adequately equipped. Breakfast was reasonable but nothing fancy. Local town is rather sleepy but there are a few nice places to eat rather than the hotel. Ther is even a small pool! Outdoors

6/10 Okay

Troy

Stayed here because it was relatively close to our airport. Wifi didn't work and no air conditioning but the staff was friendly and helpful

8/10 Good

Kim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple :)
We stayed here when we visited Strasbourg, on our way down to the Black Forest in Germany. The hotel is located a short drive from Strasbourg but as we were driving it was close enough for our needs. The reception staff were kind and welcoming. The room was simple, clean and everything we needed, including free wifi. We had a drink in the bar in the evening and the beer served on tap was very nice. We didn't eat so can't comment on the restaurant but there's a lovely good size dining room and the food that was coming out smelt very nice!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Staff not very helpful. Hairs in the shower.

10/10 Excellent

carl, oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very professional staff, every thing we expected, would stay there again.

8/10 Good

Sergei, St.Petersburg

Liked: Cleanliness, staff & service, room comfort
Modest but acceptable.
Good price for the quality. Not far from Strasbourg, however if you do not have a car, train station is not that close to hotel. Swimming pool and big free parking is real advantage. Though the hotel is a little shabby overall stay was OK.

10/10 Excellent

Steve and Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

DanTiree, Glasgow

Disliked: Room comfort
Value for money at the discounted rate
Got a big discount when booking and for that price the hotel was value. had it been at full rate we would have been quite disappointed in the comfort and size of the rooms - which are very small! Breakfast was very good and the areas of hotel that are refurbished look nice.

8/10 Good

Verified traveller

Liked: Staff & service
Good value hotel
Friendly staff, clean room, bed comfortable enough although slight sag so that as a couple we rolled slightly into the middle - but not bad enough so that I kept waking up. Air Con worked well. No UK channels on the TV though. Not a lot going on in the surrounding area but it was a stop over whilst passing through so I wasn't too worried about that. Pool a nice temperature and although a fairly busy main road right next to it which was fairly noisy it was still a good sun trap.

2/10 Terrible

Amanda, Amsterdam

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't trust the photos!!!!
The rooms were not clean. There was 1 washrag for "towels". There was mildew and yellow stains throughout the rooms. There were holes in the wall of the rooms. The hotel smelled like my 90 year old grandma's house. There was no lighting in the hallways so it was impossible to find your room without tripping into things. It was one of the grossest hotels I have ever seen. The photos might have been taken 10 years ago - they could not have been recent.

10/10 Excellent

Robert H, Kaiserslautern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!
A very nice stay and for a very nice price! Friendly staff and clean compfortable hotel. Nice outside seating for breakfast. We will be back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, good hotel
Very friendly staff, comfortable beds, decent breakfast bar. Nothing fancy here, just the basics, but we enjoyed our stay, had everything we needed.

4/10 Poor

Matian

Disliked: Cleanliness, property conditions & facilities
Needs work
On arrival I was pleasantly surprised at the overall look of this hotel as we hadnt paid very much. Lovely gardens and pool. Attractive outside eating area. Our room though was quite shocking. Very tired and not cleaned very well. Holes punched in wall. Textured wallpaper around toilet which would be hard to keep clean. Grotty tiling in bathroom and tap sinks so worn I had trouble working out whether it was dirt or just worn. Wood surround around bed had footprints on it. When my husband checked under the bed to make sure we hadnt left anything on departure there was a collection of stuff, none of which belonged to us. Fortunately the bed was clean and very comfortable. Our room was on poolside quite a busy road. I am sure that when I read description of this hotel it said it was in shopping district. We walked in lots of directions but found nothing but car dealers and car repair garages. Nor could we find anywhere around to eat which meant we had to eat in the Hotels very expensive "Chez Ernest" restaurant. Seemed a strange combination. Budget room in Hotel with expensive restaurant.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing
Room small but clea. No TV remore control. Also, there was a light switch on the wall a few inches above the bed head (no headboard) so you couldn't sit up in bed without switching on and off the light! Bathroom clean but there was a mouldy smell coming from somewhere and no air vent. No waiting staff in breakfast room, and all tables needed clearng.so had to wait for waitress to come on duty.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities