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Reviews of Sleep Inn & Suites Stony Creek - Petersburg South

2.5 out of 5
Sleep Inn & Suites Stony Creek - Petersburg South
11019 Blue Star Hwy, Stony Creek, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 662 reviews" "
Rating 8 - Good. 248 out of 662 reviews" "
Rating 6 - Okay. 90 out of 662 reviews" "
Rating 4 - Poor. 49 out of 662 reviews" "
Rating 2 - Terrible. 31 out of 662 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Katina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and peaceful stay.
Stayed 1 night in Mar 2024
Response from Traci on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

8/10 Good

Deidra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom has broken tile and floor is sticky
Stayed 1 night in Mar 2024
Response from Traci on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Since it hasn't been updated, it had a big tub, which I was very happy for. The biggest negative was the crinkly plastic under the sheet for whatever reason and the pillows were small - not standard size. The breakfast area was clean and very organized and the hot food was standard hotel fare. A different take on the eggs was instead of scrambled, they were made into cheese omelets. I'd stay there again.
Stayed 1 night in Feb 2024
Response from Traci on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Michael J.

Stayed 1 night in Feb 2024
Response from Traci on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stop for the long haulers on 95
Stayed 1 night in Jan 2024

8/10 Good

Shelli

Always enjoy my stay there. •••Would ask to be given a quiet area during my stay… Thank you.
Stayed 1 night in Jan 2024

8/10 Good

Eleanor

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t find a desk clerk when we got there. I had to call the hotel, while standing at the front desk, to get service. We walked to our room following a trail of clumps of mud on the carpet and down the hall. When we got to our room, the smell was bad and there were mystery stains in the carpet. We fell asleep to the sound of the laundry room right beside our room. Breakfast was almost non existent. There was an empty egg option, no coffee and no creamer of any kind. Staff seemed annoyed when we asked about coffee. We went to the closest convenience store for coffee. I would never stay there again. I’m assuming the employees are writing their own reviews. I can’t think of anything good to say about this motel. There’s a Hampton next door for $20 more. Go for that instead!!
Stayed 1 night in Jan 2024
Response from Traci on 9 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as valued Choice guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Pat

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Very nice for the price.
Stayed 1 night in Dec 2023
Response from Traci on 3 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

8/10 Good

Mary Ellen

Liked: Cleanliness, staff & service
i thought i had booked the hampton
Stayed 1 night in Dec 2023
Response from Traci on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as valued Choice guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Traci on 29 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money
Super convenient and affordable. Very friendly and competent people. Nice breakfast options.
Stayed 1 night in Dec 2023
Response from Traci on 23 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Traci on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

6/10 Okay

Kimberly

Travelled with family and small children
Disliked: Cleanliness, staff & service
Front desk at night time check in had an attitude and room was dirty. Checked out next morning
Stayed 1 night in Dec 2023
Response from Traci on 12 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as valued Choice guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

8/10 Good

Terry

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Traci on 29 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from traci on 8 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

8/10 Good

Joseph L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good and everything was in good working condition. The bathroom could have been cleaned a little better.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

4/10 Poor

Neal

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was old and poorly maintained and not very clean. The bathroom is not very clean. The air conditioner squealed noisily, so it was difficult to get a good sleeping temperature
Stayed 2 nights in Nov 2023

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good hotel.
Super friendly and helpful staff. Adequate room condition. Horrible plumbing in bathroom. Sink faucet and shower faucet both leaked all night and the shower water pressure was horrible. Would stay hete again because issues might have just been that one room. Nice to have gas station and restaurants next door, for easy access.
Stayed 1 night in Nov 2023
Response from traci on 27 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Stony Creek - Petersburg South. As a Choice guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.

10/10 Excellent

Ambria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Sandra

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was so accommodating and friendly. Wish more places had such good customer service! When we pulled back the comforter on the bed the sheets had hair all over them. Long hair and pubic hair. It made my night uncomfortable. I did ask for new bedding. Showers and bathrooms have rust and a bit run down. Again, staff was very accommodating.
Stayed 1 night in Oct 2023

10/10 Excellent

Avanti

Stayed 1 night in Oct 2023

8/10 Good

ALLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very accommodating and friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Sherry

Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Will stay somewhere else, rundown...disappointing
Door was broken, bed was uncomfortable, things needed overall fixing, not much of a breakfast. Will be staying somewhere else if in this area again. Not worth the $$$ spent.
Stayed 1 night in Oct 2023

8/10 Good

Rebel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
House keeping is a little rough around the edges. Front desk girls are lovely. The pool is fantastic. Descent breakfast. Great Mexican restaurant up the street.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

6/10 Okay

Nina

Travelled with partner
Not much in area
Stayed 1 night in Oct 2023

6/10 Okay

michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room needed a rehabilitation - Bathroom was old and worn - Tub was stained and awful calking around sink and tub.
Stayed 1 night in Oct 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities
Right off of 95, so convenient for an overnight. An Italian and Mexican restaurant nearby and several fast food places. The room shows some wear but was clean. Comfy bed, microwave, fridge, coffee. AC presented a musty smell. Checkin person was nice and found me some camomile tea. Good for the price.
Stayed 1 night in Oct 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

art

Kayla could not find my reservation. Had to wait half hour while she talked to orbitz. Then offered me Rm 126 for $10 more than orbitz price. In the morning Kayla’s supervisor said Kayla was not authorized to give mw that price so she would charge me more. Room 126 smelled of urine.
Stayed 1 night in Oct 2023

8/10 Good

Roland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Faouzi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
We used the small fitness center- good after a day in the car! Everything was fine
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay was comfortable and safe. The staff was great and so accommodating. We needed to freeze ice packs in their commercial freezer for medication. The staff went above and beyond to help us. I recommend this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela, Edmond

Travelled with family
Liked: Amenities
Check in was quick and easy…front desk staff is very upbeat and welcoming. Our room is spacious, clean and bed is comfortable. Pillows are small but I always travel with my own pillow so no big deal for me. The room did smell a bit humid, but that seems to be common in older hotels. The bathtub needs to be replaced. It is severely chipped, but I had cleaning wipes with me and wiped it down just to make sure it wasn’t dirty. I didn’t have an issue using it as a shower at all. Some people are extremely picky and previous negative reviews were way over stated. We would definitely stay here again.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfied traveler
I had an overnight stay while traveling through with my daughter. I was very disappointed with the overall uncleanliness of the hotel, Pool area and our room. The microwave in our room was never cleaned and had food splattered in it, the desk chair has visible signs of stains and dust that could have easily been cleaned off. We ended up sleeping on top of the bed with our own pillow and blankets…A restless night. However the staff was very pleasant and polite.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Matt

Stayed 1 night in Sep 2023

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Joseph

Stayed 1 night in Sep 2023

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the money, the bed was very comfortable and the shower hot and great pressure. Pool was closed though, and very limited dining options. But overall very good and would return!
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

6/10 Okay

Jan

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Bed was comfy
Carpet in hallway had foul odor, upholstered chair in room was stained with debris under the seat cushion. Breakfast was minimal, waffles tasted sour.. Staff was very pleasant Bed was comfortable
Stayed 1 night in Sep 2023

6/10 Okay

Vyacheslav

Disliked: Room comfort
Not sleep inn
They are the only pet friendly inn in the area; therefore, it was chosen by us. Althought they are called sleep inn, sleep is what we didnt receive due to extremely uncomfortable mattress and pillows. Please invest in these 2. Until then we'll rethink our staying there
Stayed 1 night in Sep 2023