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Reviews of Quality Inn & Suites Lathrop - South Stockton

2.5 out of 5
Quality Inn & Suites Lathrop - South Stockton
16855 S. Harlan Rd, I-5 Louise Ave Exit, Lathrop, CA

Reviews

7.2

Good

Rating 10 - Excellent. 158 out of 569 reviews" "
Rating 8 - Good. 171 out of 569 reviews" "
Rating 6 - Okay. 107 out of 569 reviews" "
Rating 4 - Poor. 76 out of 569 reviews" "
Rating 2 - Terrible. 57 out of 569 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All clean
Stayed 1 night in Mar 2024

8/10 Good

Jimmy, wooster

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Travelled with family and small children
Didn’t like the staff unprofessionalism
Stayed 1 night in Jan 2024
Response from `-Management on 14 Feb 2024
Hi Michael, Thank you for your feedback in regards to your recent stay with us. On behalf of our entire staff, we sincerely apologize for any mishaps on your stay. Please reach out to our management team to better serve you. Thank you,

8/10 Good

Nicole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rebecca at the counter was very nice and helpful. Carpeting seemed to be coming up away from the floor. Walls were peeling and looked like they might have had water damage or something. Didn’t feel that safe walking around the area but the door had 2 indoor locked so that was helpful. For some reason it was really light in our room even with the drapes closed. Kept waking up thinking it was day time but it was still the middle of the night.
Stayed 1 night in Jan 2024
Response from -Management on 14 Feb 2024
Hi Nicole, Thank you for your awesome review. We hope to better serve you in the near future. Please reach out to our management team for any questions in regards to futures stays. Thank you,

10/10 Excellent

Ernesto

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Management on 14 Feb 2024
Hi Ernesto, Thank you for your awesome review. We are glad you were able to enjoy your stay with us. Please reach out to our team for future stays. Thank you,

8/10 Good

Mohit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe for stay
Stayed 1 night in Dec 2023
Response from `-Management on 14 Feb 2024
Hi Mohit, Thank you for your review. We are pleased to hear your feedback and hope to better serve you in the near future.Sincerely,

4/10 Poor

Jennifer Felmoca

Travelled with family
Those were NOT queen sized beds, no matter what front desk says. The top lock was broken, so we used the chair for extra resistance just in case
Stayed 1 night in Dec 2023
Response from -CA505 on 3 Jan 2024
Hi Jennifer, Thank you for your review. On behalf of our entire staff, we would like to apologize for any inconvenience this may have caused. We greatly appreciate your concern and will discuss with our management to ensure a smooth stay.

6/10 Okay

Jane

Stayed 1 night in Dec 2023
Response from -staff on 27 Dec 2023
Hi Jane, Thank you for your recent review. We hope to better serve you in the near future. Sincerely,

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good o'night stay
Quick stop with the kids. Safe location, spacious rooms, great service. Pretty quiet location near gas and food options. Would stay again
Stayed 1 night in Dec 2023
Response from Staff on 17 Dec 2023
Thank you for your awesome review. We look forward to you visiting us again in the near future. Best!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Location is right off I5 and busy intersection. Noise all night from vehicles.
Stayed 1 night in Dec 2023
Response from Staff on 15 Dec 2023
Thank you for your review! We appreciate you staying with us and look forward to see you again in the near future.Best!

2/10 Terrible

veronica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a terrible hotel, outdated, broken dressers, extremely dirty couch and floor. I do not recommend at all
Stayed 1 night in Dec 2023
Response from Staff on 15 Dec 2023
On behalf of our entire staff, we are sorry for the inconvenience during your stay with us. We look forward to seeing you again in the near future.Best!

6/10 Okay

Malinda

Travelled with family and small children
Liked: Staff & service
This is a very basic hotel with mismatched furniture and outdated amenities. It served a purpose on a long trip but it needs some extra time spent on cleaning.
Stayed 1 night in Nov 2023
Response from staffcac05 on 29 Nov 2023
Than you for your review. You are greatly appreciated. We hope to better serve you in the near future.Sincerely,

10/10 Excellent

Mohit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from staffcac05 on 29 Nov 2023
Thank you for your awesome review. You are greatly appreciated. Have a great day!Sincerely

2/10 Terrible

Noretta

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 16 Dec 2023
Hi NorettaThank you for rating the hotel. We'd like to hear your feedback on how we can improve. Please contact us at the property. We look forward to hearing from you.

8/10 Good

Rodney

Liked: Staff & service
Disliked: Property conditions & facilities
Clean but worn.
Quiet place, nice pool area, decent breakfast, service was fine. But the condition of the rooms was poor, raggedy furniture, one lamp with a wiggly shade. Clean, but worn out.
Stayed 1 night in Nov 2023
Response from Staff on 20 Nov 2023
Thank you for your review. We hope to see you again and better serve you.

8/10 Good

Maritza, Salinas

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from jt on 10 Nov 2023
Thank you for your survey. We appreciate you.

8/10 Good

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 1 night in Nov 2023
Response from jt on 10 Nov 2023
Thank you for your awesome review. Have a great day!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!! IT'S DIRTY AND HAS BUGS
The first room we received SMELLED TERRIBLE. The second room we received was a DISASTER, HAD BUGS, and looked like it had been fumigated. The hotel refused to give us back our deposit or a refund for the room. We immediately left and went to another hotel. I would never stay here again.
This is what we saw as soon as we walked into the 2nd room.
Stayed 3 nights in Oct 2023
Response from staffcac05 on 25 Oct 2023
On behalf of our entire staff, we would like to apologize for any inconvenience this may have caused you. We hope for a better experience in the near future. Sincerely

10/10 Excellent

Felix

Stayed 1 night in Oct 2023
Response from jt on 10 Nov 2023
Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Sep 2023
Response from Joe on 7 Oct 2023
Thank you for your recent stay with us Kimberly. We hope to see you again in the near future.Sincerely

8/10 Good

Olga

Stayed 1 night in Oct 2023
Response from cac05 on 1 Nov 2023
Thank you for your review. It was a pleasure to serve you. Hope to see you in the near future.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023
Response from JOE on 3 Oct 2023
Hi Ivan, Thank you for your recent stay with us. We are glad we were able to host you. Sincerely,JoeAGM

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We got the suite and it was nice , very clean spaceous, the pool looked so nice and clean. The pillows are soooo damn comfortable !! Very clean, the bathroom was big !!! Had a nice relaxing stay. The front staff was so nice and very quick.
Stayed 1 night in Sep 2023
Response from Joe on 30 Sept 2023
Hi Adrianna, Thank you for you awesome review. We really appreciate you. Hope to see you in the near future.Thank you,Joe TautoloAGM

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service
Soccer tournament
Overall the stay was good, just the couch’s mattress is so wear out that when you lay down you can feel the metal on your ribs. Not comfortable at all. Definitely need an upgrade.
Stayed 1 night in Sep 2023
Response from Joe on 30 Sept 2023
Hi Gabriel, Thank you for your review. We are glad you enjoyed your stay. We hope to see you again in the near future.Best,Joe TautoloAGMComfort Inn-Modesto

2/10 Terrible

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
The pool was clean & pretty. When you walk into the lobby, that was nice. The rooms were old and ugly. They had no vending machines. And the continental breakfast, what a joke!!! The amount of money they are charging! OMG!! I should be refunded, it is not worth the $112. A night i paid.
Stayed 2 nights in Sep 2023
Response from cac05 on 8 Oct 2023
We are very sorry for the unpleasant experience you had with us. Please reach out to our team to better assist you in the near future. Sincerely

6/10 Okay

Maritza

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It’s too old, and duty. I don’t recommend this place
Stayed 1 night in Aug 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Thank you

2/10 Terrible

Abraham

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Kind Regards

6/10 Okay

John

Stayed 1 night in Jul 2023
Response from Ithzel on 31 Aug 2023
Dear Guest,We appreciate you for taking the time to fill out this survey. We hope that you stay with us again in the future. Thank you

4/10 Poor

Maria

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast
Stayed 1 night in Jul 2023
Response from ithzel on 10 Aug 2023
Dear Guest,Thank you for taking the time to fill out this survey. Your feedback about the check-in process s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Kind Regards

2/10 Terrible

Jessica

Stayed 3 nights in Jun 2023
Response from Ithzel on 14 Aug 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind Regards

10/10 Excellent

Garilee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The delightful lady that greeted us was helpful, courteous, very welcoming, and explained services and surrounding business very well. We were quite comfortable.
Stayed 3 nights in Jul 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,I have shared your feedback with the rest of our team and they join me in thanking you for your kind words. We hope to see you again in the future.Thank you

8/10 Good

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,We appreciate you for taking the time to feel out this survey. We hope to see you again in the future.Thank you

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ithzel on 6 Jul 2023
Dear Guest,We appreciate you for taking the time to fill out the survey. We hope to see you again in the future. Thank you

10/10 Excellent

Ann M.

Stayed 1 night in Jun 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,We appreciate you for taking the time to fill out this survey. We hope to see you again in the future.Thank you

4/10 Poor

Theodora

Stayed 1 night in Jun 2023
Response from Ithzel on 10 Aug 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Kind Regards

6/10 Okay

Lupe

Travelled with family
Stayed 1 night in Jun 2023
Response from Ithzel on 30 Jun 2023
Dear Lupe,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

8/10 Good

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ithzel on 6 Jul 2023
Dear Mark, We thank you for taking the time to fill out the survey and we look forward to having you stay with us again.Thank you

6/10 Okay

Darice

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ithzel on 30 Jun 2023
Dear Darice,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restroom wasnt clean shower curtain rod broken sink is slow to drain.
Stayed 1 night in Jun 2023
Response from ithzel on 30 Jun 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you

6/10 Okay

Ashley

Travelled with group
Disliked: Property conditions & facilities, room comfort
There were rooms that had tarp up for curtains, the rooms had items that were broken or severely damaged. Beds were outdated and you felt springs poking you and the rooms just weren't clean. When I contacted the office staff for some assistance on items that were broken, they just told me that they couldn't help me because they were sold out for the night and had no other option for me.
Stayed 2 nights in Jun 2023
Response from Ithzel on 30 Jun 2023
Dear Lupe,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from ithzel on 30 Jun 2023
Dear Kathy,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Lathrop. It is a pleasure to receive such positive feedback.Thank you

8/10 Good

April, Galt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had just left a very undesirable location once I arrived here. It was a much better experience. Although, I did think I was supposed to have a microwave in my room.
Stayed 1 night in Jun 2023
Response from Ithzel on 30 Jun 2023
Dear April,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Lathrop. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you

4/10 Poor

Brian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was dirty and poorly maintained. there was a hair in the shower. All of the pictures were hung crooked with drywall screw threw the frame of the pictures. the furniture was old and beat up as well as mismatched. We ask to use the business center and the did not have the password to use it. Then we had some business to go over and were told we could not sit in the breakfast area and there was nowhere else to sit and use a computer and work. I did not have a good experience at this hotel and would not recommend it,
Stayed 2 nights in Jun 2023
Response from ithzel on 30 Jun 2023
Dear Brian,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from ithzel on 6 Jul 2023
Dear Guest,We thank you for taking the time to fill out the survey and we look forward to having you stay with us again.Thank you

10/10 Excellent

Antonio

Stayed 2 nights in Jun 2023
Response from Ithzel on 6 Jul 2023
Dear Antonio,It was a pleasure having you stay with us and we appreciate you for taking the time to fill out this survey. We look forward to an opportunity to serve you again in the future.Thank you

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls in room had alot of wear & tear, found trash behind tv dresser. Couch was leaning/arm broken and stained. Bed skirt was dirty & stained. Check in wasnt easy due to their policies/payment methods not being posted or on the website. Entryway of room and around building had a cigarette/marijuana smell. Pool area had towels left on chairs. Close to highway so can hear cars/ motorcycles. 4/10.
Stayed 2 nights in Jun 2023
Response from ithzel on 30 Jun 2023
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from ithzel on 6 Jul 2023
Dear Michelle,We appreciate you for taking the time to fill out this survey. Thank you for choosing to stay with us and we hope to see you again in the future. Thank you,

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ithzel on 6 Jul 2023
Dear Kelly, We would like to thank you for taking the time to fill out this survey. We hope for an opportunity to serve you again in the future.Thank you