Property amenity

Reviews of Best Western Plus Park City Solna

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 431 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Britney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved staying here! when i make a trip to stockholm again i will definitely be staying here again. the staff were so nice and helpful and the rooms were great.
Stayed 5 nights in May 2024
Response from Kristos on 25 May 2024
Dear Ms. Thomas, Thanks for your review! Seems like you had a good time here with us and enjoyed our place! Our guests satisfaction is our primary concern, so it's really nice to hear that you liked our hotel. We hope to see you soon again! Best regards, Park City Solna

10/10 Excellent

Tyurkyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had upgraded room for my birthday. Thank you.
Stayed 3 nights in May 2024
Response from Enzo Wikberg on 16 May 2024
Hello Tyurkyan!Thanks for your review! Seems like you had a good time here with us and enjoyed our place! Our guests satisfaction is our primary concern, so it's really nice to hear that you liked our hotel. We hope to see you soon again! we also hope you had a good birthday to sir ?Best regards// Front desk. Enzo

8/10 Good

Gracia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within the shopping mall, so you have some food options. The station is only 5 minutes away so you can get into central Stockholm in about 10 minutes.
Response from Enzo Wikberg on 30 Jan 2024
We appriciata the good feedback Gracia. I am so glad that the location of the hotel siuted you wel. We are also looking forward to se you agian in the hotel and hope that accures son Garcia.Kind regards // Enzo

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Enzo Wikberg on 18 Jan 2024
Halo Katie Balmer !I am personally glad to hear that you enjoyed your staying with us Katie and that you gave such a good review Katie. We hope also to see you soon Katie as a customer again and we wish you good luck with everything.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Stay
The hotel was very good. The only negative is the lack of catering for vegans
Stayed 4 nights in Dec 2023
Response from Isabel Front Desk on 24 Dec 2023
Dear Suzanne,Thank you so much for choosing to stay with us. We really appreciate that you took the time to share your experience and leave us valuable feedback. I am pleased to hear that you enjoyed your stay besides that the vegan options were not god. I have sent the comments to the kitchen so we can be better.If there is anything we can do to improve your stay in the future, please let us know and we will be happy to assist. We hope we will have the opportunity to welcome you back soon!Kind regards, Isabel

10/10 Excellent

Michael, High Wycombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with Alex at Reception who was always pleasnt and helpful. Great transport links to the city. The room was cleaned to a high standard when we asked for cleaning.
Stayed 6 nights in Oct 2023
Response from Reception on 18 Oct 2023
Dear Mr. Byrne, Thank you so much for choosing to stay with us. We really appreciate that you took the time to share your experience and leave us valuable feedback. I am pleased to hear that you enjoyed your stay and that you liked the service from our staff. Our goal every day is to exceed our guests’ expectations and we are always thrilled to hear that our guests are happy with our service. If there is anything we can do to improve your stay in the future, please let us know and we will be happy to assist. We hope we will have the opportunity to welcome you back soon!Best regards, Team Park Inn Solna

10/10 Excellent

Jens-Holger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Isabel Front Desk on 14 Oct 2023
Hej Jens-Holger, Tack för att du valt att bo hos oss och för att du tagit dig tiden att ge oss feedback.Det glädjer oss att du haft en fin vistelse och hoppas på att få välkomna dig tillbaka snart igen!Med vänliga hälsningar, Isabel

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from Isabella on 4 Oct 2023
Hej Amanda tack för att du tog dig tid att recensera vistelsen. Din åsikt är värdefull för oss. Varmt välkomna åter! Bästa hälsningar Isabella, receptionen

10/10 Excellent

Jens-Holger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kristos on 12 Sept 2023
Hej Jens-Holger,Tack för att du tagit dig tiden att ge oss feeedback. Vad roligt att du haft en fin vistelse och vi hoppas att vi snart får välkomna er tillbaka igen!Mvh,Park Inn, Front Desk

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stuff attendance. Amazing breakfast
Stayed 1 night in Sep 2023
Response from Isabella on 4 Sept 2023
Hello Martin, thank you for your review. We are so happy to see that you enjoyed the stay. You are more than welcome back. Best regards, Isabella / Front desk

4/10 Poor

Devona

Travelled with partner
Disliked: Property conditions & facilities
What we liked, mall there to shop from and be cooled off in, what we did NOT like, hard to get to hotel, had to walk to mall and got to hotel and it was hot hot hot with no air conditioning! Additionally room lacked amenities such as refrigerator and no screens on windows (8th floor) so not a place to be if children, worn carpeting in halls, loud sounds noisy in rooms trying to sleep at night. If young and ok with loud noises hot room and lower price, this is for you. You can take a nearby train to get elsewhere. No parks or other sites of interest nearby. Restaurant choices in mall itself most outside of mall very limited hours. Have to walk down to get to breakfast and no other meals in hotel. Walk up long stairway to get to the "attached" dinner place but not really good there. Overall, would NOT recommend nor would we go back there. The one nice thing, we had a front desk clerk who was nice and helped us as much as she could. Also, you cannot come and go at all hours, its locked at 8:30pm. and you must go through a certain door with keycard and then come down long mall hallway to get to entrance of hotel, dragging suitcases to and from on way in or out. So, this is fine if you are 20 something, if much older, not so fine. Definitely a disappointment for a Radisson.
Stayed 2 nights in Jun 2023
Response from Isabel, Front Desk on 3 Jul 2023
Hello Devona,Thank you for choosing to stay with us and for your feedback. We really appreciate you taking the time to give us valuable feedback on your stay. I am sorry that you were not completely satisfied with the room and the heat. I have forwarded your comments to the relevant department so that we can do even better. I hope we get the chance to welcome you back again soon, and that we can then exceed your expectations. I wish you a still good week and don't hesitate to contact us if there is anything we can help with!Kind regards, Isabel

4/10 Poor

Ralf

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Isabel Front Desk on 27 Jun 2023
Hej Ralf, Tack för att du tagit dig tid att ge oss feedback om din vistelse. Vad tråkigt att du inte haft det bra hos oss. Om du vill berätta mer om varför så är du varmt välkommen att kontakta oss. Ha en fin vecka!Med vänliga hälsningar, Isabel

2/10 Terrible

Emma

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Isabel Front Desk on 21 Jun 2023
Hej Emma, Tack för att du tagit dig tiden att ge oss feedback, det betyder mycket för oss. Vad tråkigt att du inte verkar haft det bra hos oss. Om du vill berätta mer är du varmt välkommen att kontakta oss igen.Glad midsommar!Med vänliga hälsningar, Isabel

10/10 Excellent

MATHIAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's immaculate, clean, friendly, and superior breakfast buffet with too much food options to list, perfect! 5 star all the way. love it, congratulations to a hotel well run! i'll be back.
Stayed 1 night in Jun 2023
Response from Isabel Front Desk on 19 Jun 2023
Hello Mathias, Thank you for taking time to give us feedback. It makes us extremely happy to hear that you had a nice stay with us, that you liked the room and the breakfast. We hope that we get to welcome you back soon again and if you have any questions, you are most welcome to contact us again! Have a nice day!Kind regards, Isabel

10/10 Excellent

Bhupinder

Stayed 1 night in Apr 2023
Response from Maia/Reception on 7 May 2023
Bästa gäst, Tack för ditt fina betyg! Det är härligt när gästerna trivs, då trivs vi också. Önskar dig varmt välkommen tillbaka! Best Regards, Maia/ Receptionen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Isabel on 2 Mar 2023
Hej,Tack för att du tagit dig tiden att ge oss feedback. Det glädjer oss att höra att du haft en fin vistelse och vi hoppas att vi snart får välkomna dig tillbaka!Med vänliga hälsningar, Isabel

10/10 Excellent

Mario

Stayed 2 nights in Sep 2022
Response from Reception on 19 Sept 2022
Hello Mario,Thank you for staying with us and taking the time to leave feedback on your stay, it means a lot to us.We hope to see you very soon again, take care!

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Grace

Stayed 2 nights in Sep 2022
Response from Sara, Front Desk on 13 Sept 2022
Hi Grace!Thank you for taking the time to leave a review on your stay and for your high rating, it means a lot to us! I hope we get the chance to welcome you back to us!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy access to the city.
Stayed 2 nights in Jul 2022
Response from Receptionen. on 30 Jul 2022
Dear Marianne, Thank you for choosing to stay with us. We really appreciate that you took the time to share your experience and leave us valuable feedback. We hope we will have the opportunity to welcome you back soon! Best regards,

6/10 Okay

Douglas

Stayed 2 nights in Jun 2022

2/10 Terrible

Yakup

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Great base for a weekend in Stockholm.
Stayed 2 nights in Jun 2022
Response from Front Desk on 22 Jun 2022
Thank you for taking the time to write about your experience with us. We're glad to read that you enjoyed your stay with us and we hope to welcome you back in the near future. Kind Regards, Alex

10/10 Excellent

Zeeshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Lady who cleaned our room was fantastic. Nice breakfast.
Stayed 4 nights in May 2022
Response from Receptionen on 22 Jun 2022
Hi Zeeshan, Thanks for your feedback Regards Team Park Inn Solna

8/10 Good

Jaime

Stayed 1 night in May 2022
Response from Receptionen on 22 Jun 2022
Hej Jamie, Tack för din feedback Vänliga hälsningar Team Park Inn Solna

8/10 Good

IMRAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates and location
Stayed 2 nights in May 2022
Response from Receptionen on 22 Jun 2022
Hi Imran, thank you for your feedback Regards Team Park Inn Solna

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good loacation
Stayed 3 nights in May 2022
Response from Receptionen on 22 Jun 2022
Hi Hamish, Thank you for your feedback Regards Team Park Inn Solna

8/10 Good

MOHAMMAD BILAL, KARACHI

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located right in the centre of Solna centrum. Though very small size room but very neat and clean. Moreover has an excellent breakfast
Stayed 2 nights in May 2022
Response from Front Desk on 17 May 2022
Thank you very much for taking the time to write about your stay with us! We are so happy that you enjoyed your time at our hotel and look forward to welcoming you back very soon! Kind regards, Rebecka, Front Desk

4/10 Poor

Tamim

Stayed 1 night in May 2022
Response from Front Desk on 7 May 2022
Thank you for taking the time to rate your stay with us. I'm sorry you were not completely happy with your stay. We hope to get the chance to welcome you back to the hotel again. Kind regards, Rebecka, Front Desk

8/10 Good

Wolfram

Stayed 1 night in Apr 2022
Response from Front Desk on 2 May 2022
Hej Wolfram, Tack för din feedback, den betyder mycket för oss. Hälsningar,

10/10 Excellent

Barbara Ann Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maia checked me in when I arrived. She was wonderful. She also helped me with a travel issue with a flight I was about to take. She was very kind and very helpful.
Stayed 5 nights in Feb 2022
Response from Guina / Reception on 2 Mar 2022
Dear guest, Thank you for staying with us and for your feedback. We are so pleased that you enjoyed your stay! We pride ourselves on our excellent customer service, and it means a lot to us that you were happy with our dedicated staff. I will make sure to pass on your comments to them. Please let us know if you have any further comments or queries and we look forward to welcoming you back soon! Best regards, , Guina / Reception

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel is in the middle of a shopping centre abs hard to find. Especially at 11pm. The rooms are basic but it is very close to the train station. Breakfast was good and the staff were very friendly in the restaurant but check in took a long time.
Stayed 2 nights in Nov 2021
Response from Maia/Front Desk on 6 Dec 2021
Dear guest, Thank you for choosing to stay with us. We really appreciate that you took the time to share your experience and leave us valuable feedback. I am sorry to hear that you weren’t completely happy with your stay. I have forwarded your comments to the relevant departments so that we can look into this. Hope we will have the opportunity to welcome you back and that we will be able to exceed your expectations next time. Best regards, Maia/Reception

10/10 Excellent

Carl

Stayed 1 night in Oct 2021
Response from Front Desk on 22 Oct 2021
Thank you very much for the review. We are so glad you enjoyed your stay with us and hope to see you back at the hotel very soon! Kind regards, Rebecka, Front Desk

4/10 Poor

Arsalan

Business traveller
Liked: Cleanliness
Breakfast table was very poor. The restaurant was very small and many people were in for breakfast. They didn’t care about COVID-19. Main entrance was inside the shopping mall !!
Stayed 1 night in Apr 2021
Response from Receptionen on 10 Apr 2021
Dear Arsalan, Thank you for taking the time to share your experience and leave us valuable feedback. I will make sure that your comments are being passed on to the relevant teams so we can do better next time. We hope to see you again soon! Best regards

8/10 Good

Kim

Stayed 2 nights in Feb 2021
Response from Hotel Management on 11 Mar 2021
Bästa Kim, Tack för att ni valde att bo hos oss under er senaste vistelse i Stockholm/Solna. Vi är glada att se att ni trivdes och passar på att tacka för ert fina betyg. Hoppas vi ses snart igen. Med vänlig hälsning,

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Receptionen on 4 Aug 2020
Hej, tack för din trevliga feedback! Vi hoppas på att få se dig här snart igen! Varma hälsningar,Park Inn by Radisson Stockholm Solna

8/10 Good

Brian

Stayed 1 night in May 2020
Response from Park Inn by Radisson Stockholm Solna on 24 May 2020
Hi Brian, Thank you for your nice Review. We are looking forward to seeing you here soon again. Kind regards, Camilla Park Inn by Radisson Stockholm Solna

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Park Inn by Radisson Stockholm Solna on 24 May 2020
Tack för fin rewiew. Vi hoppas på att få se er här snart igen! Hälsing, Camilla Park Inn by Radisson Stockholm Solna

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
Clean, fresh, good price, center
Stayed 1 night in Dec 2019
Response from Amanda Palma, Front Desk Agent on 3 Mar 2020
Tack för dina super fina poäng! Det gläder oss verkligen att du trivdes på din vistelse. Vi ser fram emot att välkomna dig på vår hotell igen Med vänliga hälsningar

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disrespected by staff
Well it all started off very bad, the way the receptionist who was checking me in talked to me was in a very disrespectful manner, all because there was a new policy I didn't know about and I was asking questions about it, she even threatened me to unbook because she felt there was a problem, I was caught off guard, because I needed to stay the night I let it go, I will not mention any names of who I'm talking about but Radisson Solna staff should greet their guests in a more welcoming manner, I did not feel welcome, I've been at that hotel 2 times now, I'm not planning on staying there again anytime soon, the others in the staff were nice and greeted me good and the hotell itself is good, comfortable and all.
Stayed 1 night in Dec 2019
Response from Park Inn by Radisson Stockholm Solna on 5 Jan 2020
Dear Guest, Thank you for your feedback. We have a policy at the hotel that you need have a credit card as an gurantee upon checking in. When a guest does not allow our policy the staff has right to cancel your reservation. Here can you read about our policy and law. Check-in and check-out at hotels When you stay at a hotel of your choice, we will collect and process your personal information in order to (i) register your arrival to and departure from the hotel, (ii) assign you a room card or allow you to use your mobile phone (iii) obtain a credit card guarantee or deposit to secure payment for your stay, (iv) manage (and file) your hotel registration card, (v) create or update your profile in our hotel management system, (vi) assess whether you are qualified for a room upgrade and handle this if applicable, (vii) manage payment for your stay, (viii) set up, print or send an invoice for your stay, and (ix) pay commission to your travel agent (if applicable). If you have booked a room at one of our hotels and are absent - without canceling the room - on the booked arrival date, we will process your personal information in order to (i) cancel your stay and any other bookings you may have made and (ii) manage , process and settle any outstanding amounts that may have become due. A hotel is not considered a public place, which follows from §1, §2 of the Ordinance Act. This means that in principle a hotel has the right to decide on its own to refuse and deny access. The staff has the right to decide who is allowed to stay in the room. In practice, of course, it is most common that the person is unauthorized, misbehaved or acted disruptive to the surroundings. Thank you again for your feedback. Regards, Park Inn by Radisson Stockholm Solna

10/10 Excellent

Adebola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Stayed 4 nights in Dec 2019
Response from Cheyenne on 25 Dec 2019
Dear Adebola, Thank you for staying with us at Park Inn by Radisson Solna and for your feedback. I am happy to hear you enjoyed the breakfast and location and that you found our staff friendly. I hope we will have the opportunity to welcome you back soon again! Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Cheyenne on 22 Dec 2019
Kära Gäst, Tack för att du väljer att bo hos oss och för din fantastiskt fina feedback. Vad roligt att höra att du trivs hos oss och att du tycker om såväl bemötandet från vår personal som rum, sängar och maten. Tveka inte att kontakta mig eller mina kollegor om det är något som vi kan hjälpa till med framöver. Varmt välkommen tillbaka! Med vänlig hälsning, Cheyenne, Park Inn by Radisson Stockholm Solna

10/10 Excellent

Adebola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money
Stayed 11 nights in Nov 2019
Response from Cheyenne on 15 Dec 2019
Dear Adebola, Thank you for staying with us at Park Inn by Radisson Solna and for your feedback. I am happy to hear you enjoyed the breakfast and location and that you found our staff friendly. I hope we will have the opportunity to welcome you back soon again! Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

8/10 Good

MN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, next to the subway station, hotel located nside a small mall.
Stayed 1 night in Dec 2019
Response from Cheyenne on 12 Dec 2019
Dear Guest, Thank you for staying with us at Park Inn by Radisson Solna and for your feedback. I am happy to hear you enjoyed the breakfast and location and that you found our staff friendly. I hope we will have the opportunity to welcome you back soon again! Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

10/10 Excellent

ImranShaikh, Toronto, Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant and comfy stay. I liked the breakfast bar and overall handling.
Stayed 5 nights in Nov 2019
Response from Cheyenne on 3 Dec 2019
Thank you for staying with us at Park Inn by Radisson Solna! Hopefully we will see you soon again. Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 10 nights in Nov 2019
Response from Cheyenne on 3 Dec 2019
Thank you for staying with us at Park Inn by Radisson Solna! Hopefully we will see you soon again. Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok...
The hotel is difficult to find...inside a shopping mall. Disappointed that their restaurant was closed on Sunday night... The room was cold even if I tried to turn the heat to full....woke up with a cold 😔 Nice breakfast buffet and friendly staff
Stayed 1 night in Nov 2019
Response from Cheyenne on 26 Nov 2019
Dear Mr/Mrs, Thank you for your feedback. I'm sorry to hear it was difficult to find our hotel. And that our restaurant is closed on Sundays. Also regarding the cold in the room. However it makes me happy to hear that you like the breakfast and the staff. We look forward seeing you again! Regards, Cheyenne, Park Inn by Radisson Stockholm Solna

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Cheyenne on 21 Nov 2019
Thank you for staying at Park Inn by Radisson Solna!

8/10 Good

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Cheyenne on 21 Nov 2019
Thank you for staying at Park Inn by Radisson Solna!