Family Room, 2 Single Beds, Non Smoking

Reviews of Best Western Kom Hotel Stockholm

3.5 out of 5
Best Western Kom Hotel Stockholm
Doebelnsgatan 17, Stockholm

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 1005 reviews" "
Rating 8 - Good. 469 out of 1005 reviews" "
Rating 6 - Okay. 111 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

GAVIN

Liked: Cleanliness, staff & service, amenities
Excellent value for money. Great staff and service. Extra large television in bedrooms. The bathrooms need modernising; especially the shower. Can be noisy, depending on which part of the hotel you are staying - I could often hear people playing snooker. Overall very good!
Stayed 3 nights in Mar 2024
Response from Ida on 13 Mar 2024
Dear Gavin Thank you for your feedback, we're glad to hear what you think about your stay here as we are always looking to improve Best Regards

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities
Overall good experience. Good standard hotel. Minus there was a few issues with a few broken things in the room (hair dryer didn't work properly, heated flooring and towel rail not working and the walk in shower didn't drain properly). Seems like a functioning hotel in general though. Good falicities in general though.
Response from Ida on 13 Mar 2024
Dear Rebecca, Thank you for taking your time to give us your feedback, it's important for us to hear what you think about your stay here Best Regards

10/10 Excellent

Tom

Stayed 5 nights in Feb 2024

10/10 Excellent

Rosaura

Stayed 5 nights in Jan 2024
Response from Ida on 7 Feb 2024
Dear Rosaura, Thank you for your feedback and kind words. Nothing makes us happier than living up to our guests expecations. Best Regards

8/10 Good

Cole

Travelled with pets
Liked: Staff & service, amenities
Good hotel for what it is. Good location and good breakfast to help explore Stockholm.
Stayed 3 nights in Dec 2023
Response from Ida on 27 Dec 2023
Dear Cole, Thank you for taking your time to give us your feedback. Nothing makes us happier than living up to our guests expectations. Best Regards

10/10 Excellent

King

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and generous breakfast. Big, clean room.
Stayed 3 nights in Oct 2023
Response from Ida on 30 Nov 2023
Dear King, Thank you for taking your time to give us your feedback. Nothing makes us happier than living up to our guests expectations. Best Regards

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Aug 2023
Response from Ida on 3 Sept 2023
Dear Andrey, Thank you for taking your time to give us a review. We're glad to see that you enjoyed your time spent with us at Kom Hotel. Best Regards

8/10 Good

justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ida on 17 Aug 2023
Dear Justine, Thank you for your review. We are glad to see that you enjoyed your stay with us. Best Regards

4/10 Poor

Jorge, SAINT-LAURENT

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is excellent but the room was terrible. We stayed in a basement in a small dark room with single tinny beds. Additional, the air ducts has not enough power to refresh the door, so the internal temperature was a little bite high.
Stayed 3 nights in Jul 2023
Response from Ida on 7 Aug 2023
Dear Jorge, I am sorry to hear that you were not satisficed with your stay here at Kom Hotel. Your feedback is important to us as we are always striving to improve, so we will take your feedback with us to look over what we can change and improve for future guests. Best Regards

6/10 Okay

Simon

Stayed 2 nights in Aug 2023
Response from Ida on 28 Aug 2023
Dear Simon, Thank you for taking your time to give us a review. We are so glad to see that you enjoyed your stay with us. Best Regards

10/10 Excellent

Justyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ida on 27 Jul 2023
Dear Justyna, Thank you for your review. We are really glad to see that you've seemed to enjoyed your stay with us. Nothing makes us happier than that. Best Regards

8/10 Good

Chun Tung

Travelled with family
Liked: Cleanliness, staff & service
The location is fine, few minutes walk from metro station. No A/C in summer, I have to open the winter and turn on the fan at night, but it’s a bit noisy at night if open the window.
Stayed 2 nights in Jun 2023
Response from Ida on 27 Jul 2023
Dear Chun Tung, Thank you for your review and taking your time to share your feedback with us. Unfortunately the hotel doesn't have A/C in the rooms which is why we offer the electrical fans to our guests, but I understand that the heat was still an issue for you during your stay. Despite this we hope that you are overall satisficed with your stay and that you are welcome back to us whenever your want. Best Regards

8/10 Good

Wendy

Stayed 1 night in May 2023
Response from Ida on 27 Jul 2023
Hi Wendy, Thank you for your feedback and taking your time to give us your review. We're glad to see that you've seemed to enjoy your stay with us, nothing makes us happier than that. Best Regards,

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good continental breakfast. Room is small but adequate. Parking is very difficult. Good transit. Take the train to Stockholm instead of driving, then use transit.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Kom again!
Quiet, clean hotel. Plentiful tasty breakfast, with gluten-free options.
Stayed 3 nights in Mar 2023
Response from Kateryna on 12 Mar 2023
Dear GuestThank you for taking time to review our hotel. We are happy that you enjoyed your stay with us and hope to get to welcome you back in future.Kind regards,KaterynaFront Office

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Very convenient.
Stayed 1 night in Jan 2023
Response from Kateryna on 20 Jan 2023
Dear RichardThank you for taking time to review our hotel. We are happy that you enjoyed your stay with us and hope to get to welcome you back in future.Kind regards,KaterynaFront Office

6/10 Okay

Nathalie

Liked: Cleanliness
Uncomfortable beds and tiny wouldnt recommend to sleep two in double bed unless you are on honey moon.
Stayed 1 night in Dec 2022
Response from Kateryna on 20 Jan 2023
Dear NathalieThank you for taking time to review our hotel.Kind regards,KaterynaFront Office

10/10 Excellent

CHANTAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and Helpful staff Stayed in bldg 2 and it is nice and quiet Coffee included all day was great as other places were charging after breakfast
Stayed 1 night in Sep 2022
Response from Henrik on 5 Oct 2022
Hello, Thank you for your feedback! We hope to see you soon again as our guest! Kind Regards, Henrik KrantzFront Office

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A Short Family Holiday
The staff were friendly and attentive. Check-in & check-out were a breeze. However the rooms are generally very small and not sound proof. Location is very good, walkable to major sights and 5mins to the nearest Metro station. Lotsa of shops and eateries within 5-10 mins walk.
Stayed 4 nights in Sep 2022

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022

6/10 Okay

Edo, Lima

Travelled with family
Liked: Cleanliness, amenities
We liked the breakfast. Rooms were small. We booked a triple room with three beds but we got one queen size bed and a sofa bed. The waiting to check in at 3pm also was a bit bothersome but we understand it.
Stayed 1 night in Jul 2022

8/10 Good

Ban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

Yaron

Stayed 3 nights in Jun 2022

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Lars

Stayed 1 night in Apr 2022

10/10 Excellent

Julia Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Close to everything, fantastic breakfast buffet, and friendly staff.
Stayed 3 nights in Mar 2022

8/10 Good

Panagiotis, Alton

Business traveller
Liked: Cleanliness, staff & service
Nice hotel for a short business stay. Didn’t need more.
Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Stockholm!
Great stay in a very good location. Comfortable rooms, a delicious breakfast and very helpful staff. Complimentary tea and coffee was very welcome too!
Stayed 3 nights in Mar 2022

6/10 Okay

Jay

Stayed 4 nights in Mar 2022

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room.
Our room was in a separate building to the main hotel and so there was no hotel atmosphere and the main door to get in did not always hope easily.
Stayed 3 nights in Mar 2022

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend used the gym a lot. They also had a sauna, and a pool-billiard room. Breakfast was great! Price low. Place not the newest, but clean. Staff very friendly.
Stayed 7 nights in Dec 2021

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a great central location, only a short walk from the train station. Hey he rooms are large and comfortable. The breakfast was plentiful and delicious. But the real highlight was the extremely friendly and helpful reception staff who made our stay even better. Highly recommend this hotel for a stay in central Stockholm.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathy J
simple room but bed was super comfortable. We had a very good sleep.
Stayed 1 night in Dec 2021

10/10 Excellent

Andrew

Stayed 1 night in Oct 2021

8/10 Good

Kester

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stay September 2021
Staff a bit disinterested, internet very patchy on the 6th floor but other than that room was very nice, clean and I felt very comfortable in it. There was a bit of street noise at night but I guess it is to be expected being in the centre of Stockholm. I also found it extremely convenient to move around for my various business meetings and find it very well located.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

atorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Amie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Weekend Trip
Went for a birthday weekend trip with one more person. The staff and room was great!! Got a free room upgrade, which was so sweet! Also breakfast was lovely! Location was nice! Would definitely visit again
Stayed 2 nights in Feb 2021

8/10 Good

Lena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Edgar

Stayed 7 nights in Dec 2020

8/10 Good

Carl-Viktor

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

Delphine

Liked: Cleanliness, property conditions & facilities
Professional, 5-Star service!
We arrived excited about using the sauna when days were getting much colder in Sweden. It turned out that they would be closed due to Covid but reception and hotels.com failed to let us know. We were disappointed but the way that our disappointment was handled was so professional - we got a room upgrade to a much bigger and more comfortable room (and the one we had was already super comfortable) and then when the wifi did not work properly in our room they went beyond to accommodate our needs and eventually we also got some money back and a breakfast package before our very early morning flight. The staff at Kom Hotel really did their best and I find this incredibly commendable. I would really recommend this hotel for the spaciousness, the great central location and the options that you get.
Stayed 4 nights in Nov 2020

8/10 Good

Nina Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Great location, staff, gym and breakfast. Bathroom could do with some renovation
Stayed 3 nights in Nov 2020

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay. The staff was friendly and very helpful. Very good breakfast.
Stayed 7 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

8/10 Good

glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
strange but perfectly nice
Had a good stay at the Kom. It's very quirky though so prepared for a slightly different hotel experience. We checked in at one building but the hotel rooms we were staying in were in another building and the car park was down the hill a little and we had to use a key and open/close the car park ourselves, so comfort/convenience was a bit of an issue but despite the strange first impressions the hotel in general was very clean and comfortable. There's no problem here and I'd be happy to recommend it because it's very handy for facilities and attractions in several directions whether that's luxury shopping, old town or Palace district it's all walkable
Stayed 2 nights in Sep 2020

10/10 Excellent

Joanah

Stayed 1 night in Aug 2020

10/10 Excellent

Sara

Stayed 2 nights in Aug 2020