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Reviews of Rocco Forte Astoria Hotel

5 out of 5
Rocco Forte Astoria Hotel
39, Bolshaya Morskaya str., St. Petersburg

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 111 reviews" "
Rating 8 - Good. 16 out of 111 reviews" "
Rating 6 - Okay. 3 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

EMMANOUIL, ATHENS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical and very prestigious 5 star hotel located in city centre and within walking distance to main city's attractions such as St Isaak's Cathedral Hermitage, Mariinsky, Yusupov pacace, Nevsky prospect,Naval Museum, etc. Staff at consiergde desk has been very helpfull and always ready to assist regardless of the time. Taxi service has been excellent as well. Room has always been kept very clean and with respect to covid rules, protocoles and procedures. Staff discreet and helpfull. Hotel's pastry is definately recomented. Will be again my choice to stay next time.
Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Good overall Bad pool Bad AC
Stayed 2 nights in Jul 2020

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophisticated ,stylish, friendly and comfortable.
Lovely ,understated ,stylish hotel with interesting decor and very attentive staff.Nothing was too much trouble and always with a smile.The breakfast was a little too big but very good. Dinner was excellent but the desserts were a disappointment...... We had better ones at ordinary restaurants in St Petersberg.Shame as we had expected them to be the best!
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is absolutely gorgeous. Has a lovely feeling about it . Nice warmth , friendly service , really well designed room which feels like a home away from home . Spacious and very modern
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Oksana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
One of the best hotels if not the best in St Petersburg. Amazing service, location, attention to detail.
Stayed 1 night in Nov 2019

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way!
Perfect in every way. My teenage daughter and I spent four amazing days in St Petersburg and Astoria deserves at least half of the credit for the great stay! We got a free upgrade to a suite with the most incredible view of the St Isaac Cathedral. Super comfy beds, unlimited nespresso coffee and bottled water in the room, nice spa and gym (the sauna and steam room are HOT -- this comes in useful when it's cold outside!). The afternoon tea in the beautiful hotel lobby with a big assortment of blini, pirozhki, desserts was delicious, in a five star setting. I must give huge thanks to the hotel staff. I travel about 10-15 times a year, domestically and internationally, but I must admit the level of service at Astoria is next level. Everyone genuinely cared that we were happy with the stay. Finally, I forgot our passports in the room safe (got too relaxed!..). The hotel called me on my US number, just in time, for us to come back and not miss the train to Moscow. So very thankful to the personnel for this!!
Stayed 4 nights in Oct 2019

10/10 Excellent

JHANVI, Bombay india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot stay elsewhere in St Petersburg !!
Words are not enough to express our fantastic stay at the hotel.Location was lovely ,walking distance to the State Heritage Museum and many other monuments.The concierge was so helpful,better than any travel sites.The hotel arranged a private chauffeur driven guided tour of the Peterhof.Excellent guide/driver . The rooms are spacious and the sitting room was very well appointed ,comfortable beds and bathrooms had the most amazing toiletries.Our bedroom overlooked the Issac Church and was an amazing view.The bar ,lobby and the lovely paintings around the hotel gave it a very majestic ,regal look. I was a bit unwell on checking out but the hotel was very helpful and gave back our room for half the day (half charge) Overall made our holiday extra special.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is delivered to perfection. There is great attention to details to make customers satisfied. This is a reflection of excellent management
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastically located, pristinely clean, excellent and profesional service, graceful and knowledgeable staff with charm at every corner.
Stayed 7 nights in Aug 2019

2/10 Terrible

Anita

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I stayed for 5nights and only the first night air condition was working. Also my kids had mosquito bites on their arms and feet. This hotel certainly doesnot meet the requirements of a true 5 star hotel.
Stayed 5 nights in Jul 2019

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You are the best!
I’ve travelled the world, stayed in the best hotels. There isn’t anything you should change or improve. You are absolutely the best! Thank you for the wonderful experience. Hope to come back very soon.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
A warm and welcoming hotel- it was wonderful!
Stayed 4 nights in Dec 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
really nice hotel, friendly staff
Stayed 2 nights in Nov 2018

10/10 Excellent

Jessica

Amazing. Absolutely amazing. Historic building, and the staff were perfect and very helpful (as expected with a RF brand hotel). If you have a chance to stay here, you must!
Stayed 6 nights in Nov 2018

10/10 Excellent

Billy, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent three nights at the Astoria Hotel. Rooms were spacious, clean, great views, quiet with all amenities. Service was first rate - hotel staff was very helpful and always availabe to cater to needs. Location can’t be beat - next to St. Isaac’s and quick walk to many great restaurants. Highly recommend this hotel and will be going back
Stayed 2 nights in Nov 2018

10/10 Excellent

Kevin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel still provides service that many western hotels have quit offering which makes this hotel a great place to stay. Add the great friendly and attentive staff to the mix and you have an awesome place to stay
Stayed 9 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC PLACE
we stayed for 4 nights. The staff were so helpful and our room was very spacious. Very central and easy to get to everything.
Stayed 4 nights in Aug 2018

10/10 Excellent

Irene, Greenwich, CT

Liked: Cleanliness, property conditions & facilities, room comfort
Great location near Hermitage, Nevskii Prospect, etc. Wonderful staff who were extremely helpful, interested in our plans and spoke great English.. The concierges are knowledgeable regarding restaurants and getting tickets to sites in advance to avoid lines. The facilities are very beautiful. Highly recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and very friendly staff with a very nice location
Stayed 3 nights in Aug 2018

10/10 Excellent

Hector, El Paso, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a perfect location.
Had booked a different hotel through Expedia for our stay during the World Cup, and that hotel ended up cancelling our reservation 1 month before our visit. I then found this property available for our dates, but a few hundred dollars more expensive. Both my wife and I were extremely pleased with the location and the quality of the hotel. I fully recommend this property to anyone visiting St. Petersburg, looking for excellent location, nice hotel, and great service. Would stay there again in a heart beat.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, below average service
Lovely hotel but service is cold and not particularly accommodating. Coming from a couple other excellent hotels during our World Cup trip, the difference was stark.
Stayed 3 nights in Jun 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Smart_Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, one of the few.
Excellent interiors, very friendly staff, great variety of menue in restaurant, bar and room service. Our room was really big and comfortable and very reasonably priced - great value for money.
Stayed 3 nights in Apr 2018

10/10 Excellent

David, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in St Petersburg- period
If you want the location, quality in all aspects with wonderful staff stay at this Hotel you will not be disappointed. The Hotel is walking distance to all the main attractions in SPB and a host of great restaurants, just stayed for nine nights and couldn’t find one thing to criticise
Stayed 9 nights in Feb 2018

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with 5* service and great location
We had an absolutely fabulous stay at Rocco Forte Astoria St Petersburg. The service was top notch and so professional. Our room had a stunning view of St Isaac's cathedral. The restaurant was outstanding and their food and service 5 star quality.
Stayed 2 nights in Feb 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Petersburg
The hotel provided very good service, food and drink.
Stayed 3 nights in Jan 2018

10/10 Excellent

VRK, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We stayed 7 nights and could not fault the hotel and staff in any way. The Concierge staff were excellent, and could not do enough for us. Highly recommend this hotel
Stayed 7 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location in St. Petersburg.
Great location and very friendly staff. Definitely a recommendation. All main attractions in walking distance.
Stayed 2 nights in Nov 2017

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent experience, very close to key cultural attractions.
Stayed 3 nights in Oct 2017

8/10 Good

Hyun Joon

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, with one notable exception
The location, decor, cleanliness, quality of the food were all great, as were most of the staff (I'll return to this point). My experience on my first day, however, really stands out as I felt I'd been extremely rudely treated, and I'd hesitate to readily recommend to my friends and family. A couple hours after checking in, I returned to the front desk to see if I can be moved to a different room (I'd been placed in the top floor, with a sloping ceiling and smaller window than the lower levels). In telling the front desk staff my room number, I mistakenly confused one of the digits, which I then corrected. Upon hearing my correct room number, the reception staff than actually rolled her eyes in full sight, with a pretty disdainful look on her face.It was extremely offensive - I expressed my surprise but don't think anyone understood - and afterwards I felt highly uncomfortable reaching the front desk for queries. It's a shame, as most of the staff I've encountered elsewhere in the hotel - the concierge, guest relations, the lounge and restaurant, were mostly lovely. Training the reception staff for consistent guest interaction would be great, as the reception is one of the most frequent point of contact. In summary, it was a good stay, but soured by an exceptionally rude reception desk staff.
Stayed 3 nights in Sep 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A long weekend in St Petersberg
A remarkable location in the heart of the Historic District. Exceptional service and attention to detail. The Staff were all very friendly and the service was efficient and seamless. The concierge was a delight to work with and helped us with dinner reservations and excursions.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply pampered Very nice friendly people who went out of their way to make your stay comfortable
Stayed 3 nights in Aug 2017

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff, some appeared to lack customer service ability/attitude. Staff working on room service were excellent. Restaurant staff uneven in terms of taking/delivering orders correctly/in timely way.
Stayed 2 nights in Jul 2017

2/10 Terrible

george , London

Liked: Cleanliness
Disliked: Staff & service, room comfort
very disappointing
we are very experienced luxury travelers so we found the hotel's cumbersome attempts to up sell us a more expensive suite at check in (in front of my traveling companion, and for more money than if i had booked the suite originally) embarrassing; later bait and switch trick to get us to use expensive hotel car when we asked for a taxi was something beneath a hotel of this class. But most incredible was the fact that air conditioning wasn't working in our room so we had to sleep in a sweltering 27 degrees for three nights. hotel basically ignored our complaints by suggesting perhaps we would like to move into a small room with no view (saying the problem must be the sun -- even though we told them the AC didn't work at night) until we finally took pictures of the thermostat at night and first thing in the morning, showing that the room got hotter over night, and only then did they acknowledge there was a problem (but failed to solve it; having first tried to sell us a more expensive suite with a view they originally said they had no rooms with a view to move us into and then magically at 2 am on our last night -- when we got in after a good dinner -- they offered to move us to a nicer room with the same view, but that was a little late). most of the staff were nice, but that didn't make up for not sleeping at night. we laughed out loud when the hotel gave us a paper asking us to rate them on tripadvisor -- we will but they might wish we won't..
one hot room!
Stayed 3 nights in Jun 2017

10/10 Excellent

Kevin, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Russia
Being our first visit to Russia we did not know what to expect. The staff at this hotel absolutely made our stay. They assisted us in everything we needed to do or find. They greeted us warmly, and made a point of coming out to farewell us. Based on the people at this hotel we would enthusiastically return for another visit. The hotel is well located and is an historic building itself. Rooms are smallish (as you would expect in a building of this vintage) but comfortable and most have unbelievable views of the historic area.

6/10 Okay

Verified traveller

Liked: Cleanliness
conveniently located tourist hotel
Enjoyed the location. The housekeeping and restaurant staff were good. Did not like the room as it was small and tired, but it was OK for a short stay as we were mainly out sight seeing. Double bed consisted of two singles pushed together. The bathroom was very small but the shower was powerful. This did not feel like a five star hotel.

10/10 Excellent

alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault
very comfortable and pleasant stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was perfect. The location, the breakfast, the staff. The room was not really a 5-star room, but very clean and quiet.

8/10 Good

Vadim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All perfect, can improve housekeeping response rate a little bit but overall very happy

8/10 Good

Tatiana, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, but unjustified expectations
It was a great stay in a very heart of St. Petersburg. The Hotel however a bit disappointed me - I expected much more from the famous old Astoria hotel of St. Petersburg.

10/10 Excellent

Antonio, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astoria, Kempinski, W Hotel. Stars in Saint Pet
We stayed in the Admiral Suite. Very good sleeping quality. Nice interiors. Great position for exploring Saint Petersburg. Only thing that did not work very well was the breakfast due to poorly skilled waiters, dirty glasses, and not very fresh products (juices charged as 'freshly squeezed', but in fact from the bottle). Breakfast experience at Kempinski was much superior. Both properties worth the money. For a 'cooler' and more 'trendy' experience, W Hotel is the one to pick.

10/10 Excellent

Sabina, Tirana Albania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to spend quality time.
We were there for tourism and it was perfect location, perfect service and perfect comfort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Perfect location, friendly staff, comfortable room.I have enjoyed the hotel during my entire stay.

10/10 Excellent

Alan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well appointed Hotel with excellent staff
We really enjoyed our stay at this classy hotel. After travelling from Hong Kong we were very happy to get an early check in and a room upgrade to a beautiful very well appointed Large Delux room . The furnishing is very tasteful and everything works well. The bed was very comfortable with a great selection of pillows. The best thing is the efficiency and friendliness of all the staff especially Natasha in reception who was particularly friendly and helpful . The staff