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Reviews of Radisson Royal Hotel, St. Petersburg

5 out of 5
Radisson Royal Hotel, St. Petersburg
49/2 Nevsky Prospect, St. Petersburg

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 325 reviews" "
Rating 8 - Good. 122 out of 325 reviews" "
Rating 6 - Okay. 35 out of 325 reviews" "
Rating 4 - Poor. 8 out of 325 reviews" "
Rating 2 - Terrible. 5 out of 325 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 3 nights in Dec 2021
Response from Anna Nikolaeva Manager on Duty Radisson Royal St.P on 23 Dec 2021
Dear Anastasia, Let me thank you for choosing the Radisson Royal Hotel during your trip to St. Petersburg. Thank you for your valuable comments on the work of our hotel and your ratings, they mean a lot to us. We are sincerely glad to know that we were able to make your stay special and comfortable. We look forward to your next visit! Best regards, Anna Nikolaeva Duty Manager of Radisson Royal St. Petersburg

10/10 Excellent

Anzhelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good
Stayed 2 nights in Oct 2021
Response from Victoria Fedorina on 9 Oct 2021
Dear Mr. Anzelika Let me thank you for choosing the Radisson Royal Hotel during your trip to St. Petersburg. Thank you for taking the time to share your impressions. I want to thank you for the ratings and comments given to our Hotel, they mean a lot to us and help in our further work! I hope to meet you again at Radisson Royal St. Petersburg. With best wishes, Victoria Fedorina Duty Manager of Radisson Royal St. Petersburg

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service
Perfect location. It is so close to everything. Rubestain street with night life, boat tours from Anichkov bridge. Just remember that most fo the museums are closed on Monday. Try local Cheburechnaya restaurant near Gostinny Dvor. You will like it. Try tour on a roofs. None of the cities has it
Stayed 1 night in Aug 2021
Response from Victoria Fedorina on 4 Sept 2021
Dear Vadim, Let me thank you for choosing the Radisson Royal Hotel during your trip to St. Petersburg. We are sincerely pleased that you took the time to share your impressions. We are sincerely pleased to know that our guests rate us so highly. I have already shared your commentary with my colleagues. I hope to welcome you again to the Radisson Royal in the very heart of St. Petersburg! Best wishes, Victoria Fedorina Duty Manager of the Radisson Royal Hotel.

6/10 Okay

PABLO JAVIER

Travelled with family
Disliked: Room comfort
The hotel picture mislead a bit. Rooms are small and dark, no view. Also service
Stayed 3 nights in Jul 2021
Response from Victoria Fedorina Manager on Duty Radisson Royal on 17 Jul 2021
Dear PABLO JAVIER, Thank you for choosing Radisson Royal Hotel as your home away during your trip to St. Petersburg. Also I would like to thank you for taking your time to share your experience with us. I'm sad to hear that you weren't 100% satisfied with your stay as we are always glad to find the best solution for any questions that our guests might face. Your valuable comments were submitted to the heads of the relevant departments Voice of the guest is highly appreciated and valued. I am looking forward to welcome you back to Radisson Royal personally and be your personal assistant throughout your stay. Best regards, Viktoria Fedorina Manager on Duty Radisson Royal St. Petersburg

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service (can not possibly fault, very friendly and helpful). Reasonably good location. Overall everything was good but it is arguably not a 5* probably a robust 4*
Stayed 2 nights in Jun 2021
Response from Anna Nikolaeva Manager on Duty Radisson Royal St.P on 3 Jul 2021
Dear Anonymous, Let me thank you for choosing the Radisson Royal Hotel during your trip to St. Petersburg. Thank you for your valuable comments and ratings on our hotel, onananagens. We are sincerely glad to know that we were able to make your stay special and comfortable. Best Regards, Anna Nikolaeva Radisson Royal St. St. Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Victoria Fedorina on 17 Jul 2021
Dear Anonymous, thank you for choosing the Radisson Royal Hotel as your home away from St. Petersburg. I am so pleased that you took the time to leave us a review about your experience working with us. We appreciate that you took the time to share with us so many details that are important to other guests. We always try to do everything possible to make your stay unforgettable and pleasant/ We hope that you will remember with great pleasure and warmth the time spent with us in this beautiful city. Welcome back anytime! Sincerely, Victoria, Duty Manager Radisson Royal St. Petersburg

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, would probably stay again.
I loved the location on the hotel on the main shopping street and close to the train station with many attractions around. Albeit being part of Radisson chain, the hotel kept a kind of antique styled interior. I loved the Thai massage provided at the hotel at a decent price.
Stayed 3 nights in May 2021
Response from Anna Nikolaeva Manager on Duty Radisson Royal St.P on 8 Jun 2021
Dear Mr. Ahmad, Thank you for choosing Radisson Royal hotel as your home away in Saint Petersburg. We appreciate that you shared feedback regarding your stay. It is a pleasure to know that you enjoyed your stay with us. We are looking forward to welcome you back to Radisson Royal at anytime! With much appreciation, Anna Nikolaeva, Duty Manager of Radisson Royal

10/10 Excellent

Anzhelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Anna Nikolaeva Manager on Duty Radisson Royal St.P on 8 Apr 2021
Dear Anzhelika, Thank you for choosing Radisson Royal Hotel as your home away during your trip to St. Petersburg. Also I would like to thank you for taking your time to share your experience with us. Voice of the guest is highly appreciated and valued. We look forward to welcoming you again at our hotel in the most beautiful city on the Neva. With Best Regards, Anna Nikolaeva Manager on Duty Radisson Royal St. Petersburg

10/10 Excellent

DMITRII

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Great stay, free early check-in, perfect location
Stayed 1 night in Feb 2021
Response from Яна Павлова Дежурный Менеджер Отеля Radisson Royal on 2 Mar 2021
Dear Dmitrii, Thank you for choosing Radisson Royal Hotel as your home away during your trip to St. Petersburg. Also I would like to thank you for taking your time to share your experience with us. Voice of the guest is highly appreciated and valued.I am looking forward to welcome you back to Radisson Royal! Best regards, Yana Pavlova Manager on Duty Radisson Royal St. Petersburg

6/10 Okay

Michel

Liked: Cleanliness, staff & service, room comfort
Would be a great 4 star hotel, not 5 stars.
Well located and comfortable rooms with a nice decor - BUT the bathrooms, although new, are nowhere close to the standing of a 5 stars hotel. Would be a very good 4 stars hotel, but no justification for the fifth start.
Stayed 3 nights in Aug 2020
Response from Yana Pavlova, Manager on Duty Radisson Royal StP on 20 Sept 2020
Dear Michel, Thank you very much for choosing our Radisson Royal St.Petersburg hotel during your recent visit to our city. I am really appreciative that you have taken the time to share your feedback with us. Your opinion is of great importance and value for us. We would welcome the opportunity to change your impression about our hotel next time. Should you have any questions or inquiries please do not hesitate to contact me directly. I will be delighted to be of any assistance. Kind regards, Yana Pavlova Manager on Duty, Radisson Royal St.Petersburg

10/10 Excellent

Anastasiia

Stayed 1 night in Aug 2020
Response from Павлова Яна Дежурный Менеджер Отеля Radisson Royal on 19 Sept 2020
Уважаемая Анастасия, Благодарим Вас за выбор Radisson Royal и высокие оценки сервису и обслуживанию. Будем рады Вас видеть в Radisson Royal в ближайшем будущем! С Наилучшими Пожеланиями, Яна Павлова Дежурный менеджер отеля Radisson Royal St. Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel nice amenities
Stayed 1 night in Feb 2020
Response from Victoria Sazonova Duty Manager on 28 Feb 2020
Dear guest, Thank you for choosing Radisson Royal hotel as your home away in Saint Petersburg. We appreciate that you shared feedback regarding your stay. It is a pleasure to know that you enjoyed your stay with us. We are looking forward to welcome you back to Radisson Royal at anytime! With much appreciation, Victoria Sazonova, Duty Manager on behalf of Radisson Royal team in Saint Petersburg

6/10 Okay

CHANDNI

Business traveller
Stayed 1 night in Jan 2020
Response from Victoria Sazonova Duty Manager on 2 Feb 2020
Dear Mr. Chandi, Thank you for choosing Radisson Royal hotel as your home away in Saint Petersburg. We appreciate your feedback and hope with your next stay with us you could give us higher score. We are looking forward to welcome you back to Radisson Royal at anytime! With much appreciation, Victoria Sazonova Duty Manager on behalf of Radisson Royal team in Saint Petersburg

6/10 Okay

CHANDNI

Business traveller
Stayed 2 nights in Jan 2020
Response from Anna Guseva on 24 Jan 2020
Dear Chandni, Thank you for choosing Radisson Royal hotel in Saint-Petersburg! We appreciate that you've found time to leave us feedback regarding your stay! It was an absolute pleasure to be your host. We will be glad to welcome you back anytime! Wish you wonderful weekend! With much appreciation, Anna Guseva, Duty Manager on behalf of Radisson Royal team

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
My favorite hotel in St. Petersburg. Like home away from home!
Stayed 7 nights in Dec 2019
Response from Anna Guseva on 7 Jan 2020
Dear Guest, Thank you for choosing Radisson Royal Hotel as your home away in wonderful St. Petersburg! We appreciate that you shared your experience with us. Guest's opinion helps us to improve service and recognize guest's preferences and desires. I'm glad to know that you feel in our hotel like at home. Still we hope you will remember the time spent in this beautiful city with us with great pleasure and warmth. Wish you a good day! With much appreciation, Anna Guseva, Duty Manager on behalf of Radisson Royal team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have any issues with check-in, check out, or the entire stay. Friendly staff, they were there for us when we needed something and never bugged us when we didn’t want them to. Prime location, the room was facing the backyard so it was pretty quite. We will be back!
Stayed 4 nights in Dec 2019
Response from Anna Guseva on 2 Jan 2020
Dear Guest, Thank you for choosing Radisson Royal Hotel as your home away in wonderful St. Petersburg! Also I would like to thank you for taking your time to share your experience with us. Guest's opinion helps us to improve service and recognize guest's preferences and desires. I am glad to know that you have enjoyed your stay with us and our team work made your stay memorable. My main concern is to check the quality of provided service and I am taking care of each given feedback. I hope you will remember the time spent in this beautiful city with us with great pleasure and warmth. I am looking forward to welcome you back to Radisson Royal at anytime. Kind regards, Anna Guseva, Duty Manager on behalf of Radisson Royal team in Saint Petersburg

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Great back view on Nevskiy prospect during breakfast and from lobby bar. Great quality of breakfast cereals and breakfast overall. Very expensive minibar, as usual in Radisson.
Stayed 1 night in Nov 2019
Response from Victoria Sazonova, Duty Manager, Radisson Royal on 21 Nov 2019
Dear guest, Thank you for choosing Radisson Royal Hotel in Saint Petersburg. I appreciate that you found time to leave us feedback regarding your stay. We are glad to learn that you enjoyed Hotel’s location in the heart of St. Petersburg! Our Chef appreciates your comments regarding breakfast. We will be glad to welcome you back anytime! Happy travels! With much appreciation, Radisson Royal team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A very good 4 stars hotel, not a 5 stars
While the hotel is overall very good, it is by no means a real 5 stars hotel... The best asset of the hotel is its staff, pleasant and at the same time professional, really irreproachable. Got a superior room under the roof with a velux window that feels a bit claustrophobic... sewage smell in the bathroom that made the management bring some essences to cover it. Interesting interior design with some questionable details... no sitting area in the room... (611). Overall a good stay, but the hotel don’t deserve 5 stars...
Stayed 1 night in Oct 2019
Response from Victoria Sazonova, Duty Manager, Radisson Royal on 21 Nov 2019
Dear Guest, Thank you for choosing Radisson Royal hotel as your home away in Saint-Petersburg! I appreciate your comments regarding your stay with us. Nevertheless, I'm sad to know that we could not meet all your expectations. We strive to provide each guest with an individual service, making your visit filled with positive impressions and memorable moments. We are at the hotel 24/7 to ensure all guest needs. We value relationship with each guest and improving for better with each review. I will be glad to be your personal assistant during your next stay and would like to take my chance to make your experience memorable. Best regards, Victoria Sazonova, Duty Manager, Radisson Royal hotel

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, delisious breakfast,prosseco and red caviar included
Stayed 1 night in Oct 2019
Response from Victoria Sazonova, Duty Manager Radisson Royal on 21 Nov 2019
Dear Guest, Thank you for choosing Radisson Royal Hotel as your home away in wonderful St. Petersburg! Also I would like to thank you for taking your time to share your experience with us. Guest's opinion helps us to improve service and recognize guest's preferences and desires. Our Chef appreciates your compliments about breakfast. With kindest regards, Victoria Sazonova, Duty Manager

8/10 Good

Dagina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Victoria Sazonova Duty Manager on 9 Oct 2019
Dear Dagina, Thank you for choosing Radisson Royal hotel in Saint Petersburg. We are glad to know that your stay with us was filled with wonderful moments. We appreciate your feedback regarding your stay. Looking forward to welcome you back to our beautiful city. With much appreciation, Victoria Sazonova Duty Manager Radisson Royal in Saint Petersburg

10/10 Excellent

VV

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and great staff, quality products for food services. Over all great hotel stay!!
Stayed 3 nights in Sep 2019
Response from Victoria Sazonova Duty Manager on 6 Oct 2019
Dear Guest, Thank you for choosing Radisson Royal hotel in Saint Petersburg as your home away. It is a pleasure to learn that your stay was filled with wonderful experience and memorable moments. It was a pleasure to be your host. I hope you will remember the time spent in this beautiful city with us with great pleasure and warmth. I am looking forward to welcome you back to Radisson Royal at anytime. Wish you an exciting upcoming weekend. Warm regards, Victoria Sazonova Duty Manager

10/10 Excellent

Brent J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure to stay at
Excellent front desk staff.Good location.
Stayed 1 night in Sep 2019
Response from Alyona Zaslavskaya on 3 Oct 2019
Dear Brent, Thank you for choosing Radisson Royal hotel in Saint Petersburg! We appreciate that you've found time to leave us feedback regarding your stay! It was an absolute pleasure to be your host. Your compliments to our staff means a world to us, as individual service for each guest is our philosophy. Staying with Radisson Royal means to be in very center of all the happenings in the city. We will be glad to welcome you back anytime! Have a wonderful week ahead! Happy travels! With much appreciation, Alyona Zaslavskaya Guest Relations Manager on behalf of Radisson Royal team in Saint Petersburg

2/10 Terrible

IPB, New Jersey

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is absolutely not 5 star and the fact that is classified as such is ridiculously misleading. one experience sums it all up - we arrived to check in for 4 rooms in the evening - and there was not a single porter to help with our luggage - we all had to unload the luggage front the taxi and take them up to the rooms ourselves. same thing happened at checkout.
Stayed 3 nights in Sep 2019
Response from Alyona Zaslavskaya on 2 Oct 2019
Dear Guest, Thank you for choosing Radisson Royal hotel in Saint Petersburg! We appreciate that you've found time to leave us feedback regarding your stay. I am sad to know that you were not happy in 100% with your stay. We are constantly working to make the stay of our guests even better and trully hope that you would come again once in the future to see it by yourself. With much appreciation, Alyona Zaslavskaya Guest Relations Manager on behalf of Radisson Royal team in Saint Petersburg

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Alyona Zaslavskaya on 28 Jul 2019
Dear Guest! Thank you very much for choosing Radisson Royal hotel as your home in Saint Petersburg and sharing your thoughts regarding your stay! We all are delighted to learn that you enjoyed it and will be happy to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

10/10 Excellent

rajen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Alyona Zaslavskaya on 13 Jul 2019
Dear Guest! Thank you very much for choosing Radisson Royal hotel as your home in Saint Petersburg and sharing your thoughts regarding your stay! We all are delighted to learn that you enjoyed it and will be happy to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Alyona Zaslavskaya on 13 Jul 2019
Dear Guest! Thank you very much for choosing Radisson Royal hotel as your home in Saint Petersburg and sharing your thoughts regarding your stay! We all are delighted to learn that you enjoyed it and will be happy to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Praises so different and same times don’t want to go unsaid.1000+ it’s terebel That’s al my friend Regards Boss
Stayed 1 night in Jun 2019
Response from Victoria Sazonova Guest Relations Manager on 14 Jun 2019
Dear Guest, Thank you for choosing Radisson Royal hotel in Saint Petersburg! We appreciate that you've found time to leave us feedback regarding your stay. Staying with Radisson Royal means to be in very center of all the happenings in the city. We are at the Hotel 24/7 to insure our guest comfort and believe in individual service for each guest. We will be glad to welcome you back anytime! Have a wonderful week ahead! Happy travels! With much appreciation, Victoria Sazonova Guest Relations Manager on behalf of Radisson Royal team in Saint Petersburg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Alyona Zaslavskaya on 1 Jun 2019
Dear Guest! Thank you very much for choosing Radisson Royal Hotel as your home in Saint Petersburg and rating us! We all are delighted to learn that you enjoyed your stay with us. We will be happy to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service
All is good now. Th.if we give as discount for property we will be plagued!
Stayed 1 night in May 2019
Response from Alyona Zaslavskaya on 31 May 2019
Dear Guest! Thank you very much for choosing Radisson Royal hotel as your home in Saint Petersburg and sharing your thoughts regarding your stay! We all are delighted to learn that you enjoyed time spent in the Hotel. We will be happy to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Alyona Zaslavskaya on 30 Apr 2019
Dear Guest! Thank you very much for choosing Radisson Royal hotel as your home in Saint Petersburg! We all are delighted to learn that you enjoyed staying with us. We will be delighted to welcome you back anytime! Warm regards, Alyona Zaslavskaya Guest Relations Manager

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast is failed. 1 . Tested. 2 price ( Bar should be working min 1AM . Here you a couple of free tips....
Stayed 1 night in Apr 2019
Response from Alyona Zaslavskaya on 5 May 2019
Dear Guest, Thank you for your feedback regarding Radisson Royal Hotel, St. Petersburg. I am sad to know that you were not happy in 100% with your stay. We are constantly working to make the stay of our guests even better and trully hope that you would come again once in the future to see it by yourself. Warm regards, Alyona Zaslavskaya Guest Relations Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Victoria Sazonova Guest Relations Manager on 6 Dec 2018
Dear Guest! Thank you for choosing Radisson Royal hotel during your stay in Saint Petersburg! We are glad to learn that you enjoyed your stay. We all will be delighted to welcome you back anytime! Happy travels! With much appreciation, on behalf of Radisson Royal team, Victoria Sazonova Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place for business travellers.
My stay was good and the hotel was fine. Staff were very good, but annoyingly the Radisson charge extra for everything! They even tried to charge me extra for ‘delivery’ when I ordered room service - the very definition of which is delivery to your room!
Stayed 1 night in Sep 2018
Response from Alyona Zaslavskaya on 8 Oct 2018
Dear Guest! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback about Your stay. We are happy that time, spent in our Hotel was pleasant and You found our team helpful. On the other hand it was an unpleasant surprise to learn that you were bothered by additinal charge for in-room service. Please take my sincere apologies for any possible inconveniences. We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

alan

Baltic holiday.
Great room and breakfast. Good location too.
Stayed 3 nights in Aug 2018
Response from Alyona Zaslavskaya on 10 Sept 2018
Dear Alan! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback about Your stay. We are happy that You enjoyed hotel's renovated rooms and breakfast, as well as location in the heart of beautiful Nothern Venice. I trully believe that in the city like St. Peterbsurg there is no better way to explore than by walking everywhere. We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

6/10 Okay

michael, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing going for this hotel is the location. The breakfasts are pretty good too. But for $350 a night, it was pretty sad. We paid $150 a night at the Marriott Moscow Grand and it's on the main drag, but more what you would expect from a 5 star hotel. This hotel is a boutique hotel. The pathetic fitness center, if you could call it that, didn't even have a working jacuzzi.
Stayed 4 nights in Jul 2018
Response from Victoria Sazonova Guest Relations Manager on 20 Aug 2018
Dear Michael! Thank you for choosing Radisson Royal hotel in Saint Petersburg and for sharing your feedback with us! I am sad to know that we couldn't fulfill all your expectations. As our Hotel is a historical building, it is under protection of city government and we are not allowed to make big renovations. But thank you for letting us know that fitness center is point to be improved. We definitely will work on it. We are delighted to know that you enjoyed our location - in very heart of Saint Petersburg. We believe that breakfast is the main meal which gives you energy and mood for the whole day. Have a wonderful weekend ahead and welcome back to Royal anytime! Best regards, Victoria Sazonova Guest Relations Manager on behalf of Radisson Royal Hotel team in Saint Petersburg

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Victoria Sazonova Guest Relations Manager on 11 Jul 2018
Dear Carlos, Thank you very much for choosing Radisson Royal hotel as your home during vacations in Saint Petersburg! We are happy to learn that you enjoyed staying with us. Hope that you enjoyed football festival and will choose us again! Best regards, Victoria Sazonova Guest Relations Manager on behalf of Radisson Royal Hotel team in Saint Petersburg

10/10 Excellent

Michael, New Jersey, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Right in the center of Nevskiy Square, the hotel met all my expectations. Modern lobby with a super pleasant and fluent in English staff. The room was great and the price was excellent as well. No complaints. Did not eat at their restaurant so can't comment on food.
Stayed 1 night in Jun 2018
Response from Alyona Zaslavskaya on 19 Jun 2018
Dear Michael! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy that You enjoyed our hotel and location in the heart of beautiful Nothern Venice. I trully believe that in the city like St. Peterbsurg there is no better way to explore than by walking everywhere. Also I am very happy that you were able to communicate with our team without any problems. We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great. Guest service amazing would definetly recommend it
Response from Alyona Zaslavskaya on 14 Apr 2018
Dear Karl! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy that You enjoyed our location in the heart of beautiful Nothern Venice and had a chance to witness dedication of our team! We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except the room was too hot. We had a hard time sleeping. We called the maintenance but he said it was set he couldn't change it.
Stayed 4 nights in Mar 2018
Response from Alyona Zaslavskaya on 9 Apr 2018
Dear Guest! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy that You enjoyed our location in the heart of beautiful Nothern Venice. I trully believe that in the city like St. Peterbsurg there is no better way to explore than by walking everywhere. Your comment about room temperature were forwarded to head of Engeneering team and would be taken into consideration. We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Awesome
I don't think I will ever be comfortable at any hotel - Europe or USA - because they all think that the stupid, worthless soft pillows - whether feather of foam - are what "Americans" want. I actually want a firm pillow! If I wanted all of the pillow to shift out to either side of my head so that I am essentially sleeping without a pillow on the mattress I would just not use a pillow. But, this is not a negative against the Radisson...this applies to all hotels both domestic and European!
Stayed 5 nights in Feb 2018
Response from Alyona Zaslavskaya on 20 Mar 2018
Dear Stephen! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy that exept for the pillows everithing else was great. Kindly be informed that we have special pillow menu and would be happy to provide You with firmer pillow next time! We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on Nevsky so far!
The place was fantastic. We have stayed at a few hotels in the area and this one was the best to date!
Stayed 1 night in Jan 2018
Response from Alyona Zaslavskaya on 24 Jan 2018
Dear Michael! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy to learn that You found our Hotel best one on Nevsky - we are trully thankful for such a high evaluation! We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great service and location
Stayed 2 nights in Dec 2017
Response from Alyona Zaslavskaya on 17 Jan 2018
Dear Amy! Thank You for choosing Radisson Royal Hotel during Your stay in Saint-Petersburg! Also I would like to thank You for finding time to leave a feedback regarding Your stay. We are happy to learn that You loved Your experience while staying with us. We trully believe that our location is one of the best in the city and our team is what we are trully proud of! We hope to have an honor to greet You as our Guest in future and make Your stay memorable again. Happy Travels! With much appreciation, Alyona Zaslavskaya, Guest Relations Manager on behalf of the Radisson Royal, St. Petersburg Team

8/10 Good

Jan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at good location
We booked this hotel based on ratings from other guests, and it's location. Since we wanted a chance to thoroughly see St. Petersburg we stayed 5 nights. Check-in was quick, hotel staff spoke English very well, and the room was nice and quiet. Location is good, close to many restaurants, banks, stores and within a 15-20 minute walk of the main historical area.
Response from Hotel Management on 31 Aug 2016
Dear Jan! A massive thank you for taking the time to share your positive experience with us and for your lovely review! Your kind words inspired us for even better performance! We are more than happy to know that you had a pleasurable stay with us and enjoyed visiting the very historical city center! We will certainly look forward to your next visit! Happy Travels! With much appreciation,

8/10 Good

John William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 30 Aug 2016
Dear John! Thank you for the time taken to rate our hotel! We are happy to know that you had an enjoyable stay with us and we will certainly look forward to your next visit! With much appreciation,

8/10 Good

Carole, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel on Nevsky Prospekt.
While the summer weather had been replaced by cold, wet and blustery conditions the hotel was warm and welcoming with spacious, well appointed rooms. The bed was extremely comfortable with an excellent range of pillows. Tea and coffee facilities were provided and the range also included lovely thick hot chocolate which helped after a day out in the cold sightseeing. Buses were right outside the door and the train station Sapsan comes to is very close by - certainly close enough to walk with a small suitcase.
Response from Hotel Management on 22 Jun 2016
Dear Carole! We appreciate you have taken the time to share your valuable comments with us. Thank you very much for such a high rating and for pointing out comfortable beds and tea facilities. We were happy to learn that in general you had an enjoyable stay! It means a lot to our team! Let me please assure you that our staff is mature enough. Yet we have few novices. I am sorry you had communication problems with them. Your comments were passed over to Front Office Manager in order to organise additional orientation trainings and pay extra attention to personnel's English. We do hope that this moment has not spoiled your impression of the trip to St Petersburg and you managed to make a lot of memorable photos of our city. Looking forward to welcoming you back! Happy Travels!

10/10 Excellent

Anders B, Copenhsgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Succesful business trip
Dear Anders! I appreciate you have taken the time to share your positive experience with us! Thank you very much for such high marks! It is a great pleasure to read that in your occasion we were able to meet your expectations! Looking forward to meet you again! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Good amenities Nice Place to stay 2 days
Response from Hotel Management on 15 Jun 2016
Dear Guest! Thank you for the time to share your positive feedback! It is great to hear that you had a great stay! We do hope to welcome you back in the nearest future! Happy travels!

8/10 Good

J.L.B., Staffordshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned hotel on Nevsky Prospect,
Delightful staff on reception. Room very comfortable, with excellent bedding and good beds. Generous size and very good bathroom.
Response from Lisa V on 20 May 2016
Dear Guest! Let me please take this opportunity to thank you for your wonderful feedback on your recent stay with us! Thank you for your high rates of our service! It is a pleasure to know that you enjoyed your stay in general and staff performance in particular. We are always striving to make our guests feel at home far away from home. We do hope we managed to do this while your stay as well! looking forward to welcome you back! Happy travels! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal, St Petersburg

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The hotel is ok, it is dated. The one good thing is the location, very central and convenient.
Response from Lisa Vorobieva on 2 Mar 2016
Dear Guest! Thank you so much for your review and for sharing your experience at the Radisson Royal Hotel, St. Petersburg! We are happy to learn that you enjoyed your stay in general and appreciated our location. We are sorry we could not meet all your expectations. We are commited to providing outstanding service and do our utmost to make guests' stay comfy and homy. We would be most delighted to welcome you back when you are in St Petersburg next time! Happy travels! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of Radisson Royal, St Petersburg Team

10/10 Excellent

Vahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from John on 30 Apr 2016
Dear Guest! Thank you so much for choosing the Radisson Royal Hotel, St. Petersburg! We are happy to learn that you enjoyed your stay and very grateful that you rated us 5 stars! We do hope we could create nice memories for your stay in St. Petersburg and the entire hotel team is looking forward to welcoming you back soon! Have a lovely day! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal, St Petersburg team