Front of property - evening/night

Reviews of Crystal Palms Beach Resort

3.5 out of 5
Crystal Palms Beach Resort
11605 Gulf Blvd, Treasure Island, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1391 out of 2222 reviews" "
Rating 8 - Good. 574 out of 2222 reviews" "
Rating 6 - Okay. 138 out of 2222 reviews" "
Rating 4 - Poor. 78 out of 2222 reviews" "
Rating 2 - Terrible. 41 out of 2222 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was fantastic The shower could have used a shot of bleach. The room was very clean
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Scott, thank you for staying at Crystal Palms Beach Resort and taking the time to share your experience. It's great to hear you appreciated our prime location and noticed our commitment to cleanliness. In regard to your comment about the shower, we aim to excel in all areas of cleanliness and have taken note of your feedback. We hope to welcome you back for an even better experience next time.

4/10 Poor

frank

Disliked: Property conditions & facilities
I did not enjoy my stay
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
We appreciate the feedback, Frank.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Brenda

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Advertised as on the beach. Very noisy, building behind.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Brenda, we're glad to have had you at Crystal Palms Beach Resort. It's unfortunate that it seemed our location didn't meet your expectation of direct beach access. We also apologize for any disturbances during your stay. Your feedback is invaluable and will be taken into account. We hope to host you again, striving for a quiet and comfortable experience.

8/10 Good

Tina

Travelled with family
Liked: Property conditions & facilities
We found this location to be a great value for a larger group. We had 6 people( 2 parents and 4 kids). There is little available close to the beach like this one that was this size and reasonable priced. Three bedrooms was great to have. Would have been nice to have two double beds in one of the rooms. We loved that there was shade in the pool area. Walk to the beach, food, shopping was all easy. We gave it a four because it lacked the little things that would have made it great like: pump hand soap in the kitchen, all doors and light bulbs in repair, clean furnace filter, more than one kitchen towel and wash cloth, coffee filters that work with the unit provided, more attention to cleaning details, workout area, on time check in especially since we called ahead for early check in. Better seating in the tv room. The front desk staff was friendly and helpful. We do plan to stay there again in a different unit.
Stayed 6 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Tina, it's fantastic to hear that Crystal Palms Beach Resort provided a great value for your group and that you enjoyed the convenience of our location close to the beach, food, and shopping. We're glad that the three-bedroom arrangement worked well for you and that the pool area and our friendly team added positively to your experience. We have taken note of your suggestions for improvements, including adding more kitchen supplies and improving the seating in the TV room. We always strive to improve our guest experience, and your feedback is invaluable for this process. We're excited to be your choice in the future and we're looking forward to welcoming you back.

8/10 Good

Teresa, Lyndhurst

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Teresa, thank you for choosing Crystal Palms Beach Resort and sharing your rating. We're pleased to see that you had an enjoyable stay with us. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Lalita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Mar 2024
Thank you for sharing, Lalita!At Crystal Palms Beach Resort, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Kimberly, Wilkes Barre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No complaints
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Kimberly, it's great to hear that you enjoyed your stay at the Crystal Palms Beach Resort. We're pleased your visit was seamless from start to finish. We hope to provide another wonderful experience should you come our way again soon.

6/10 Okay

Jeffrey C., Fort Wayne

Travelled with partner
Disliked: Cleanliness, amenities
The people was nice
Stayed 14 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Jeffrey C, it's apparent that the interactions with our team members at Crystal Palms Beach Resort made a positive impression on you. Thank you for sharing this feedback, we strive to provide a welcoming environment for all our guests. We look forward to delivering an even better experience on your next visit.

10/10 Excellent

Regina, St Johns

Stayed 12 nights in Jan 2024
Response from Customer Service on 22 Mar 2024
Regina, thank you for choosing Crystal Palms Beach Resort and taking the time to rate us. We're pleased to see that your stay was an enjoyable experience. We hope to have the opportunity to welcome you once again in the future.

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just a lovely stay can’t wait to go back
Stayed 3 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Brian, it's delightful to hear that you had such an enjoyable time at Crystal Palms Beach Resort. We can't wait to welcome you back for another lovely stay. Safe travels until then.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Workers were very nice
Stayed 16 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
David, we're thrilled to learn that your stay at Crystal Palms Beach Resort was a pleasant one. It's fantastic to hear that our team members left a positive impression on you. We hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Devyn

Disliked: Cleanliness, property conditions & facilities
I was really turned off by the whole situation. The first room I was assigned had a palmetto bug problem. Which is another name for roach… according to the desk they recently sprayed - I still asked for a new room- they may not be infested but when I tried to kick the bug out it literally crawled under the door to get in. The next room I was given the lock for the door wasn’t connected it was just hanging by a paper clip set up. Had I seen a rating like this originally I would have stayed elsewhere.
Response from Customer Service on 29 Jan 2024
Devyn, we apologize for the inconvenience you encountered during your stay related to unwanted guests of the insect variety and issues with room security. The comfort and satisfaction of our guests remain our top priority, and it seems we did not meet these expectations on your visit. Please rest assured that we continuously conduct pest control measures and are addressing the door lock issue that you mentioned. We value your feedback and hope for an opportunity to give you a better experience in the future.

10/10 Excellent

beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Patrons friendly too. A couple of beetles on the kitchen floor- no big deal. Hot tub needing attention- we mentioned it to the staff. Pool people came on the 4th day; filled the hot tub and got the chemicals back in balance. We would-WILL definitely stay here again.
Stayed 5 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Beth, thank you for your wonderful review. We're pleased to hear that you appreciated our warm team members and enjoyed the friendly atmosphere at Crystal Palms Beach Resort. It's encouraging to know you found the minor issues with the kitchen and hot tub manageable and believe our team responded effectively. We can't wait for your return visit.

8/10 Good

Max

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Furniture needs updating. Needs raised and elongated bathroom stools. I liked the newly painted walls and trim.
Stayed 7 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Max, thank you for sharing your views about your stay at the Crystal Palms Beach Resort. It's wonderful to know our updated decor and fresh paint appealed to you. Your feedback regarding the furniture and bathroom amenities is noted and will be taken into consideration. We always strive to enhance our guest's experience. We anticipate your next stay with us.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super helpful and we had alot of fun. The suite was spacious and we felt right at home.
Stayed 6 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Adam, it's wonderful to hear that you found our team members at Crystal Palms Beach Resort to be incredibly helpful and that you had an enjoyable time with us. We are delighted that the roomy suite made you feel comfortable and relaxed. It's our goal to make you feel at home every time you stay with us. We look forward to welcoming you back for another fun-filled visit in the future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for the 4-star rating, Paul!We are delighted to see that you had a wonderful time at Crystal Palms Beach Resort. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property, professional staff And private. I really enjoyed my stay.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Victoria, it's wonderful to hear that you appreciated the pristine environment at Crystal Palms Beach Resort. Our team of professionals strives to maintain privacy and we're glad that this enhanced your stay. We're thrilled you had an enjoyable experience and we look forward to the opportunity to welcome you back.

10/10 Excellent

Norbert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very impressive size and layout. Could easily sleep 6 people. Really close to the beach. Short walk to all amenities. Short drive to John’s Pass, Tyrone Square Mall and about 30 minutes to Tampa. Felt safe. Strange kind of main strip town where all amenities are on one through fare but … what can you do? Beautiful white sand beaches. Overall a really nice stay in a clean, large and well appointed apartment
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Norbert, your wonderful review of Crystal Palms Beach Resort certainly puts a smile on our faces. Knowing that you appreciated our spacious layout, as well as the convenient location near the beach and local amenities, truly warms our hearts. More importantly, the feeling of safety you experienced brings us immense joy. We're pleased to hear that you had a lovely stay and enjoyed the stunning white sand beaches. Looking forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Christina, it's great to see that you had such a wonderful stay at Crystal Palms Beach Resort. We appreciate your high-rating and hope to have the pleasure of providing you with another superb experience in the future.

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Brandon, it's unfortunate to learn that your recent stay didn't meet your expectations. We continually strive to improve our guest experiences and appreciate your feedback. Your input is invaluable to us and we hope to have another opportunity to deliver a more satisfying stay.

8/10 Good

Ricky, Bend

Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ricky, it's great to know you had a positive experience at Crystal Palms Beach Resort. We appreciate your feedback and the time you took to rate us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness
Get a way for the holidays
I love the Crystal Palms. I have been there many times. This time, I vacationed in December. We basically had the whole facility to our selves. The condos offer lots of room and are close to everything, The condo we stayed in was as expected except it was a little dirty (dusty/dirt on the floors/lipstick on cups). You could tell the bed had been used a lot because it sagged. Overall, we love this place.
Stayed 4 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Barbara, it delights us to know you enjoy your repeated stays at Crystal Palms Beach Resort and appreciate the ample space and convenient location. We've made a note of your feedback about the cleanliness and the comfort of the bed - these are issues that we are continually working to improve. Your continual loyalty and love for the resort mean a lot to us, and we hope to provide you an even better experience during your next visit.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, room comfort
Excellent in every aspect!
We had such a great hotel experience at Crystal Palms. The rooms are amazing and so large! There is room to entertain in and be comfortable. They are more like condos than hotel rooms. The staff was very friendly, professional and helpful. We are traveling with an autistic son and they were very helpful and accommodating. My husband has a heart condition and ended up in the hospital a few days and I was amazed by the support and encouragement, including hugs that I got. So far, this has been the best hotel experience we’ve had. I cannot recommend them highly enough!
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Beverly, thank you for sharing your wonderful experience at Crystal Palms Beach Resort. We're delighted to hear that the spacious rooms enhanced your stay, and you felt comfortable and at home. It warms our hearts to learn that our team members were able to provide the assistance you needed during your stay, especially while dealing with such a challenging situation. We strive to ensure all our guests feel supported and welcome. Your high recommendation of us is greatly appreciated. We look forward to your next stay with us.

10/10 Excellent

KEITH

Liked: Room comfort
Nice location
Needs a full time reception
Stayed 2 nights in Nov 2023
Response from Customer Service on 16 Dec 2023
Keith, it's great to hear you enjoyed your stay at Crystal Palms Beach Resort. Your feedback concerning reception availability is appreciated and has been taken into consideration. We truly value providing an experience that meets our guests' needs and expectations and we look forward to the opportunity of hosting you again soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Thanks for the great rating, John!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crystal Palms Beach Resort soon, we'd love to have you back!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right by the beach and St John Pass
Stayed 2 nights in Sep 2023
Response from Customer Service on 14 Dec 2023
Richard, we're thrilled to hear how much you enjoyed the prime location of Crystal Palms Beach Resort! We strive to offer a retreat close to the beach and local attractions like St John Pass. It's delightful to know we hit the mark for you. We look forward to welcoming you back in the future.

10/10 Excellent

Amy A

Liked: Property conditions & facilities
Response from Customer Service on 13 Jan 2024
Amy A, it's great to know you had a fantastic stay at Crystal Palms Beach Resort. Receiving full-rating feedback indicates we are delivering on our promise of exceptional service and experiences. We truly appreciate you choosing us for your stay. We hope we will have the pleasure of welcoming you back for yet another stellar experience.

10/10 Excellent

Carole

Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Carole, it's wonderful to hear that you had a great experience at Crystal Palms Beach Resort. We trust you enjoyed your stay and we hope to serve you again soon. Best wishes for your future travels!

10/10 Excellent

Elisa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a suprise its stunning def going back
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Elisa, we're thrilled to read your positive feedback about Crystal Palms Beach Resort. It's great to hear that we left such a wonderful impression. We eagerly await your return for another exceptional experience.

6/10 Okay

Latisha

Liked: Cleanliness, room comfort
Birthday Stay
I usually love this Resort. And stay here quite often but will probably be changing that. The overall hotel was great and staff is super nice. But parking accommodations for more than one vehicle was a issue. Also there is construction going on if front of the hotel. The noise made it impossible to sleep. And it started at 6am. Didn’t get much rest from the constant beeping and pounding..
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Latisha, we appreciate your repeat business and your feedback on your recent stay. It's encouraging to hear that our team members positively stood out and that the resort generally met your expectations. However, we understand your concern regarding the parking, and the noise disturbance due to construction work nearby. As we strive to ensure the utmost comfort of our guests, we take such matters seriously and will carefully consider your feedback. We sincerely hope you will reconsider and give us another opportunity to deliver the experience you have come to expect from Crystal Palms Beach Resort.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo was wonderful !! Spacious, clean, beautiful view and walking distance to beach. Would highly recommend
Stayed 3 nights in Oct 2023
Response from Customer Service on 23 Nov 2023
Jared, it's heartening to hear you had an enriching stay at Crystal Palms Beach Resort. We're elated that you found our condo to be spacious, pristine, and favorably located, with a delightful view. Thank you for recommending us so highly. We look forward to your return visit.

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Not bad
needs a kittle maintenance.
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Kevin, it's great to hear you enjoyed your stay at Crystal Palms Beach Resort. Regarding your comment about maintenance, we appreciate you bringing this to our attention. It gives us the opportunity to continually improve our guests' experiences. We value your feedback and anticipate your next stay with us.

10/10 Excellent

Nabeel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Thanks for sharing this perfect rating, Nabeel!We're thrilled to hear you enjoyed your stay at Crystal Palms Beach Resort! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Ian

Liked: Property conditions & facilities
Good location, condo well laid out. However, floor of condo, balcony and countertops were dirty. The noise of boulevard made sitting on the balcony not real enjoyable. Great sunsets, close to beach. Pool and Hot tub was clean enjoyable.
Stayed 10 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Ian, thank you for sharing your experience. We're glad to hear that you appreciated the layout of the condo and found the location advantageous. We're also pleased that you enjoyed our beautiful sunsets and found the pool and hot tub a highlight of your stay. That said, we regret to hear about the state of cleanliness upon arrival and the noises that you experienced. We certainly strive to ensure a clean, pleasant environment for all our guests, and the peaceful enjoyment of the property is a priority. Please know your feedback has been communicated to our team members to address. We hope to have the opportunity to host your stay again.

10/10 Excellent

Nancy

Travelled with group
Liked: Room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Nancy, it's great to see such a high rating for Crystal Palms Beach Resort. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the future. Thanks for choosing us for your accommodation needs.

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, room comfort
Excellent definitely recommend
The room was way better than I expected way nicer than the pictures showed the room was clean and had everything that you would need in the kitchen. The balcony was amazing definitely will be coming back 10 out of 10 recommend
Stayed 2 nights in Oct 2023
Response from Customer Service on 4 Nov 2023
Carmen, it's wonderful to hear that your stay at Crystal Palms Beach Resort exceeded your expectations, especially the well-equipped kitchen and the delightful balcony. We greatly appreciate your recommendation and eagerly anticipate your return. Thank you for your review!

8/10 Good

ronald

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Ronald, it's great to see your positive feedback regarding your stay at Crystal Palms Beach Resort. We hope you enjoyed your experience and we look forward to warmly welcoming you back in the near future. Safe travels!

6/10 Okay

Eleanor

Travelled with partner
Disliked: Cleanliness
The resort was okay, nothing great. The bathroom was not clean. The floors felt dirty.
Stayed 7 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Eleanor, it is concerning to hear your stay with us did not meet your expectations. We hold cleanliness in highest regard, and we regret that the bathroom and floor maintenance fell short. Rest assured, your feedback has been shared with our housekeeping team members for immediate attention. We hope you will give us another chance to provide you with a much more satisfactory stay in the future.

8/10 Good

Adam Daniel

Travelled with partner
Liked: Cleanliness, amenities
Great location across road from beautiful beach. Apartment a little tired but nice all the same. Watch out for framework around the bed - several serious bruises on shins, extremely painful
Stayed 7 nights in Oct 2023
Response from Customer Service on 26 Oct 2023
Adam, thank you for your positive feedback. It's wonderful to hear you appreciated Crystal Palms Beach Resort's prime location near the picturesque beach. We note your comments about aspects of our apartments, rest assured we are continually working on enhancing the comfort of our guests. We empathize with your situation concerning the bed framework and certainly value your feedback. We hope to welcome you again for an even better experience.

10/10 Excellent

edward, highland city

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Oct 2023
Response from Customer Service on 13 Nov 2023
Edward, it's great to see that you had an excellent experience at Crystal Palms Beach Resort. Your rating speaks volumes, and we appreciate it more than words express. We're eager to provide the same high-quality service on your next stay. Your patronage is immensely valued.

8/10 Good

Marylou

Stayed 3 nights in Oct 2023
Response from Customer Service on 12 Nov 2023
Thank you for the 4-star rating, Marylou!It's great your time at Crystal Palms Beach Resort was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities
No support from front office
Stayed 6 nights in Oct 2023
Response from Customer Service on 21 Oct 2023
Brian, we're sorry to hear that your interactions with our front office did not meet your expectations. We're continuously working to ensure our colleagues provide top-notch service at all times. We appreciate your feedback and hope to welcome you back to the Crystal Palms Beach Resort, aiming for a fully satisfying experience next time around.

10/10 Excellent

Maylin

Stayed 1 night in Oct 2023
Response from Customer Service on 6 Nov 2023
Thank you for the excellent rating, Maylin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crystal Palms Beach Resort! We look forward to hosting you again soon.

10/10 Excellent

fredrick a, Ocala

Liked: Cleanliness, property conditions & facilities
I liked the fact everything was so clean , the hot tub and pool were awesome. What i didn't like was there was no one around after 5. And the pool and hot tub was open to anybody, like i feel like the gates should be card entries only.
Stayed 2 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Fredrick, it's wonderful to hear you appreciated the cleanliness at Crystal Palms Beach Resort and that you enjoyed our pool and hot tub. We value your feedback on the access to these amenities, and it's something we'll certainly take into consideration. We also want to clarify that our team members are available 24/7, just a phone call away. We look forward to your next stay. Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. I will surely be returning in the future
Stayed 5 nights in Sep 2023
Response from Customer Service on 7 Oct 2023
Thank you for the fantastic rating, Michael!We strive to make all of our guests feel welcome and relaxed during their time at Crystal Palms Beach Resort! We can't wait to see you again soon.

10/10 Excellent

Yania

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 5 Oct 2023
Yania, it's fantastic to know you had a great stay at Crystal Palms Beach Resort. Our team appreciates the high rating you've given us. We hope it's not too long before your next visit. Thank you!

10/10 Excellent

lula

Travelled with family
Liked: Cleanliness, room comfort
Overall I enjoyed my stay was in town for SZA concert! Weird that front desk closes at 5 but didn't really need anything!! Thanks for supplying enough towels also!!
Stayed 2 nights in Sep 2023
Response from Customer Service on 25 Sept 2023
Lula, we're thrilled to hear you enjoyed your stay at Crystal Palms Beach Resort. We're glad that our timing at the front desk did not impact your experience, and that you appreciated ample towels provided. We hope to welcome you back for another memorable stay, perhaps during your next concert trip!

8/10 Good

Celso, Worthington

Stayed 3 nights in Sep 2023
Response from Customer Service on 28 Sept 2023
Celso, thank you for choosing Crystal Palms Beach Resort and taking the time to rate us. We're glad to see you had an enjoyable stay overall. We look forward to having you back with us again in the near future.

10/10 Excellent

Traci, Punta Gorda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved this place. It was close to the Beach boardwalk and grocery store. Check in was extremely smooth and the staff were amazing.
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Traci, we're thrilled to hear how much you enjoyed your stay at Crystal Palms Beach Resort! Our proximity to the beach boardwalk and grocery store certainly is convenient. It's great to hear that your check-in process was seamless, and that our wonderful team members made a positive impact. Thank you for your review and we hope to welcome you back soon.

2/10 Terrible

Robert

Stayed 1 night in Aug 2023
Response from Customer Service on 18 Sept 2023
We appreciate your feedback, Robert.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.