Beach nearby, white sand, sun-loungers, beach umbrellas

Reviews of Simpson Bay Suites

3.5 out of 5
Simpson Bay Suites
Elmanar Plaza 3D Billy Folly Road, Cole Bay, Simpson Bay

Reviews

6.8
Rating 10 - Excellent. 18 out of 98 reviews" "
Rating 8 - Good. 34 out of 98 reviews" "
Rating 6 - Okay. 22 out of 98 reviews" "
Rating 4 - Poor. 14 out of 98 reviews" "
Rating 2 - Terrible. 10 out of 98 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Good desk staff. Beds did not have a top sheet. Close to beach and restaurants but noisy street in front.
Stayed 2 nights in Feb 2024

8/10 Good

Asia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was perfect, just across the road from Simpson Bay and all the beachside restaurants/bars. The rooms were very spacious with a balcony view that looks out to the marina.
Stayed 1 night in Feb 2024

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
The view from the balconey.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jacquena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Place was clean and front desk was really helpful in any situation.
Stayed 2 nights in Jul 2023
Response from Sam on 2 Sept 2023
Thank you for your time and your review. We look forward to seeing you again!

4/10 Poor

Helena

Travelled with partner
Disliked: Amenities, property conditions & facilities
Receptionist was very attentive but needs a lot of upgrading to justify the price charged for a night. The pictures on the internet failed to reflect what the rooms are really like in reality. The whole property needs a thorough upgrade.
Stayed 1 night in May 2023
Response from Mike on 26 May 2023
Thank you for your comment. It is unfortunate that your experience was not up to standard while. We are currently upgrading the property to meet the quality of standards our guests will enjoy.

10/10 Excellent

SEUNG-GWON

Stayed 1 night in Apr 2023
Response from Mike on 18 Apr 2023
Thank you for your review.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Mike on 18 Apr 2023
Thank you for your input and your review.

6/10 Okay

Jun

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Everything was so close food shopping clubs... Everything!!
Stayed 1 night in Feb 2023
Response from Mike on 16 Apr 2023
Thank you for your detailed review.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, property conditions & facilities
This place was very affordable and was located within walking distance of several places. The internet was fantastic the first 3 days but then crashed and never came back. Very dissapointing
Stayed 4 nights in Jan 2023
Response from Mike on 8 Feb 2023
Thank you for choosing us for your stay. We understand the frustration you've had with the internet connection during your stay. We shared the same feeling. There were technical difficulties with our service provider on the last day of your stay which had been rectified after your departure. We hope you've enjoyed your suite and hope to see you back in the future.

2/10 Terrible

Bernardus, Willemstad

Business traveller
Disliked: Amenities, property conditions & facilities
very outdated and unfriendly staff
Stayed 1 night in Aug 2022
Response from Mike on 21 Aug 2022
We wished you may have communicated your discontent when we were building rapport this morning to better understand your concerns. Enjoy the rest of your day.

10/10 Excellent

Fernanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Guys on the reception were great! Helpful and polite
Stayed 7 nights in Jun 2022
Response from Mike on 11 Jul 2022
Thank you for your positive feedback and for choosing us! It was a real pleasure having you both as our guest.

8/10 Good

Rick

Travelled with group
Liked: Cleanliness
Staff was very accommodating, friendly and helpful.
Stayed 1 night in Apr 2022
Response from Mike on 12 Apr 2022
Thank you for your review.

6/10 Okay

Verified traveller

Older hotel but clean and comfortable
Older hotel but was clean and comfortable. Needs much up dating. Friendly and helpful clerk. They provided a teapot and a coffee pot but no coffee!
Stayed 1 night in Mar 2022
Response from Mike on 25 Mar 2022
We value your input and concern as we continue to improve and make adjustments moving forward. Welcome back and enjoy your stay on the island! Kind Regards,

4/10 Poor

Hyacinth

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Diana

Liked: Cleanliness, room comfort
Moderate
Huge suite. However, bathroom is very dated. No counter space. Problems adjusting water temperature. Hot water turns cold very quickly. Location is ideal. Close to many restaurants n to the beach.
Stayed 5 nights in Nov 2021
Response from Mike on 26 Dec 2021
Happy Holidays from the Simpson Bay Suites team! Thank you for your review and we were able to swiftly correct the temperature for your suite. We wish you an amazing and prosperous new year!

10/10 Excellent

barry

Liked: Cleanliness, amenities, property conditions & facilities
The Simon Bay is extremely well located for restaurants, bars and grocery stores. A family run hotel the people who work there are incredibly helpful and genuanlly nice.
Stayed 4 nights in Jan 2021
Response from mike on 22 Jan 2021
We are glad to have you here and hope to see you again soon. Thank you,

6/10 Okay

Jax, Scotland

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very basic accommodation which was very clean. 2* resort at best. Close to restaurants and beach. The staff were delightful. However, I would not choose to stay there again.
Stayed 2 nights in Feb 2020
Response from A.M on 9 Mar 2020
We appreciate your honest review.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Property is located not too far from the airport, restaurants and a grocery store is just on opposite sise od the road along with Burger King. The only thing i do not like is the lack of a variety in tv stations but id you are on vacation you will not be needing any tv. All in all, a pleasant atay and freindly staff.
Stayed 1 night in Feb 2020
Response from A.M on 19 Feb 2020
We appreciate the nice review. We have 17 channels and we try our best to provide the best channels like TNT, USA, CNN, and HGTV.

2/10 Terrible

Robert

Disliked: Property conditions & facilities, room comfort
Do not stay at this place
It was by far the worst place we have ever stayed in our lives
This was a kitchen area but there wasn't even enough lighting to make a pot of coffee
This is the woodwork and how the windows were trimmed off.
Stayed 1 night in Jan 2020
Response from A.M on 7 Feb 2020
We apologize for the inconvenience and appreciate your feedback

8/10 Good

Brady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was good, the rooms were clean and did the job. Nothing fancy, but worked perfect for what I needed.
Stayed 1 night in Jan 2020
Response from mike on 11 Jan 2020
Thank You

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from A.M on 4 Jan 2020
We appreciate your honest review.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from A.M on 4 Jan 2020
We appreciate your honest review.

2/10 Terrible

Loyalstmaarteen, New Jersey

Disliked: Cleanliness, amenities
The only good thing about this place is it’s location. The accommodations are beyond outdated. Every night I saw a bug of some sort. The WiFi didn’t work. You could only pick up one channel. Room 3101 is something from the twilight zone. I literally had to book another place to stay.
Stayed 5 nights in Dec 2019
Response from A.M on 31 Dec 2019
We apologize for the inconvenience. These issues were never reported to management in order to provide you with a better service. We appreciate your review. Kind Regards,

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Resonable
Apartment 1 bedroom spacious and clean however furniture a little bit outdated
Stayed 5 nights in Dec 2019
Response from A.M on 28 Dec 2019
We appreciate your review. We hope to serve you better on your next visit to Simpson Bay Suites.

4/10 Poor

susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is not maintained well. Many basics don't work like the TV, air conditioning, hot water in shower etc
Stayed 1 night in Dec 2019
Response from A.M on 28 Dec 2019
We apologize for the inconvenience. The suite has technical issues. Once you addressed the problem, that appliances weren't working, you were immediately upgraded to one of our 3 Bedroom suites. We hope to see you again and provide a better service and experience. Thank You

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from A.M on 28 Dec 2019
We apologize for the inconvenience

10/10 Excellent

ARMANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Ahmad on 9 Dec 2019
We appreciate your honest review. It was an honor to have you as our guest at Simpson Bay Suite. See you soon

4/10 Poor

Stewart

Travelled with group
Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from A.M on 9 Dec 2019
We appreciate your review and we hope to see you again.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from A.M on 23 Aug 2019
We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn't clean. Urine stains on the toilet seat and the floor was dirty.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
excellent location close to beach, restaurants, and the draw bridge into the lagoon.
Stayed 2 nights in May 2019
Response from Ahmad on 17 May 2019
We appreciate your review

10/10 Excellent

John, Austin TX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and staff was very helpful. The suite was clean and we enjoyed our stay
Stayed 4 nights in Mar 2019
Response from Ahmad on 2 Apr 2019
Thank you for your honest review. Our staff is always ready and willing to help in any way.

2/10 Terrible

Willet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
Bathroom is horrible,stain on the floor,dirty shower curtain,needs lots of work.
Stayed 5 nights in Mar 2019
Response from Ahmad on 2 Apr 2019
We apologize for the inconvenience. Your review is appreciated as it will help us improve and provide a better service. We hope you visit us again to make it up for you.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise gem
This is an older hotel and scared me as we drove up. Rooms are very spacious. Kitchen well stocked. You literally have everything you need but in an older hotel. It is exceptionally clean , much replaced since Irma and wonderful aircobfitioning
Stayed 3 nights in Mar 2019
Response from Ahmad on 18 Mar 2019
We appreciate your honest review. We do our best to keep our guests satisfied. Hopefully, we see you again on your next visit to St. Maarten.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ahmad on 12 Mar 2019
We appreciate your honest feedback. Your feedback will indeed help us improve and provide a better service in the future. We hope to see you again. Kind Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Sam on 6 Apr 2019
Thank you for your review.

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018
Response from Sam on 3 Jan 2019
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely wouldn't stay there again or recommend to anyone.
Stayed 1 night in Dec 2018
Response from Sam on 3 Jan 2019
We are continually improving. Sorry to hear about your experience. We hope you enjoyed your time on The Friendly Island.

4/10 Poor

glenna, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
room is very dated in all ways-furniture-bedding etc and not clean at all-fridge filthy on outside and walls very grubby high point bathroom recently updated and front desk help excellent would never stay again or recommend
Stayed 1 night in Aug 2018
Response from Ahmad on 29 Aug 2018
Simpson Bay Suites appreciate your review. We are in the process of renovating our suites. Sorry for the inconvenience.

8/10 Good

Verified traveller

Liked: Staff & service
Great location , room was very big. Was an ok stay
Stayed 1 night in Jun 2018
Response from Ahmad on 28 Jun 2018
We appreciate your review. It was our pleasure to have you as our guest at Simpson Bay Suites, and we are looking forward to see you again.

8/10 Good

Juanice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opposite Burger King
Conveniently located, not too far from the airport. Was just a one night layover between flights.
Stayed 1 night in May 2018
Response from Ahmad on 13 Jul 2018
We appreciate your review on your stay with us at Simpson Bay Suites. We hope to see you again soon. Kind Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Simpson Bay Suites
Spacious rooms but dated. I stopped over for business and was very comfortable.
Stayed 1 night in Jan 2018
Response from Ahmad on 18 Jan 2018
We are glad that you had a comfortable stay. We appreciate your feedback, it is very helpful.

8/10 Good

Tom, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and accessible hotel
Very affordable hotel. Bed is comfortable. Room is clean. A little old but we'll maintained. Very close to the beach, restaurants and supermarket. There is a sex shop nearby.
Stayed 1 night in Jan 2018
Response from Ahmad on 7 Jan 2018
It was our pleasure to have you as our guest. We appreciate your positive feedback. We hope to see you again. Best Regards.

8/10 Good

Dillie, sxm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to local transportation and the beach. The manager and the workes were polite
Stayed 4 nights in Dec 2017
Response from Sam on 30 Dec 2017
Thank you so very much for your positive review! We wish you the very best for the upcoming year 2018!

8/10 Good

Hermes

Liked: Staff & service
Business
Great location. Rooms a dated. TV wasn't funtion. Went for business.
Stayed 3 nights in Oct 2017
Good Day, We are sorry to hear about your tv not functioning. Our staff are dedicated to ensure that you, our guest, is completely satisfied. Additionally, it is common practice for one of our staff members to accompany you upon initial entry when checking in to ensure all is well before leaving you to explore your new suite. We are always here to help. Thank you for your comment! Kind Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We came for business about a month after the hurricane. It is a perfect location I look forward to visiting again when thing’s have been updated. Staff waa great!
Stayed 3 nights in Oct 2017
Response from Mike on 26 Nov 2017
Good Day, Thank you dearly for the kind words. We are always here to help. Please, feel free to drop us an email or visit us at the lobby to discuss any points of improvement at our facility. Kind Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Poor
My vacation experience was not pleasant due to outdated and old look
Stayed 2 nights in Aug 2017

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The hotel was in an excellent location, customer service by Mohammed was excellent. Our stay was pleasant.

2/10 Terrible

Donald

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay here
Very old property. Like 1970. Need major upgrades or tear down and rebuild. Beside main road. No amenities. No beach. Stay away!