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Reviews of Kasa Forest Park St. Louis

3.5 out of 5
Kasa Forest Park St. Louis
5510 Pershing Ave, St. Louis, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 60 out of 98 reviews" "
Rating 8 - Good. 28 out of 98 reviews" "
Rating 6 - Okay. 6 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 3 out of 98 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kasa Forest Park St. Louis on 24 Mar 2024
Hi Rebecca,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
The apartment was amazing! The outdoor patio near the club house was messy and i was nervous to use the hot tub. I was disappointed because i really wanted a use the outdoors space. But otherwise it was great!
Stayed 3 nights in Feb 2024
Response from Kasa Forest Park St. Louis on 7 Feb 2024
Hi, Thank you for your positive review! We're delighted to hear that you found the apartment amazing during your stay. We apologize for any inconvenience caused by the messy outdoor patio near the clubhouse and understand your concerns about the hot tub. Our team will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your valuable feedback as it helps us improve. We hope you had a great time utilizing the other amenities and look forward to welcoming you back to Kasa Forest Park St. Louis on your future travels!Best regards,Team Kasa

8/10 Good

jike

Stayed 3 nights in Jan 2024
Response from Kasa Forest Park St. Louis on 9 Jan 2024
Hi jike,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
To start, the reservation process was very unclear. Instructions were vague to the point I could not find the page to complete any process requested. Check in again was almost impossible, It took us a half hour get inside the front door after we found the building. Nothing said Kasa on the building. At checkout I was asked to login to my Kasa account but there was absolutely no place to do that.
Stayed 2 nights in Dec 2023
Response from Kasa Forest Park St. Louis on 13 Dec 2023
Hi Carl,Thank you for sharing your feedback with us. We're genuinely sorry to hear about the challenges you faced during the reservation and check-in processes at Kasa. Ensuring a seamless and intuitive experience for our guests is a top priority, and it seems we fell short in your case.We're taking your comments seriously and will look into clarifying our reservation instructions and check-in procedures. It's important to us that finding and accessing our properties is straightforward, and we'll work on making our signage more visible.Regarding the checkout process and the difficulty with accessing your Kasa account, we apologize for any confusion caused. We're here to assist you with any lingering concerns or questions you may have about this.Your experience provides us with valuable insight into areas needing improvement, and we appreciate you taking the time to bring these issues to our attention. We're committed to making things right and hope to have the opportunity to provide you with a much better experience in the future.Best regards,Team Kasa

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Amazing apartment & easily accessible!
Stayed 2 nights in Nov 2023
Response from Kasa Forest Park St. Louis on 25 Nov 2023
Hi Anthony,We're thrilled to hear that you had an amazing experience at our apartment and found it easily accessible. It's wonderful to know that our accommodations met your expectations and provided you with convenience. Thank you for choosing Kasa Forest Park St. Louis as your accommodation. We can't wait to have you back with us!Best regards,Team Kasa

10/10 Excellent

Amy, Carrollton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kasa Forest Park exceeded my expectations in every way. It was clean, spacious and a perfect place to stay in St. Louis. It was so nice to be within walking distance to the park.
Stayed 3 nights in Nov 2023
Response from Kasa Forest Park St. Louis on 22 Nov 2023
Hi Amy,Thank you very much for leaving such a wonderful review of Kasa Forest Park St. Louis! We are thrilled to hear that we exceeded your expectations in every possible way. Our main goal is to provide clean and spacious accommodations that offer a perfect place to stay in St. Louis. We're happy to know that you loved being within walking distance to the park. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We can't wait to have you back in the future!Best regards,Team Kasa

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, room comfort
Enjoyable place to stay for 2-4 people.
Nice location and great space.
Stayed 2 nights in Nov 2023
Response from Kasa Forest Park St. Louis on 16 Nov 2023
Hi Scott,Thank you for choosing to stay at Kasa Forest Park St. Louis and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing comfortable and stylish accommodations, and it's wonderful to know that you found the place enjoyable for your group. The location is indeed one of the highlights of our property, offering convenience and easy access to nearby attractions. We appreciate your kind words and look forward to welcoming you back again soon!Best regards,Team Kasa

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great for half marathon and visiting the park!
Stayed 2 nights in Nov 2023
Response from Kasa Forest Park St. Louis on 15 Nov 2023
Hi Jeffrey,We're glad our location was convenient for your half marathon and visit to the park. We strive to provide a great experience for all our guests and are happy we could contribute to your enjoyable stay. We eagerly look forward to your return!Best regards,Team Kasa

10/10 Excellent

Jerry

Liked: Cleanliness, room comfort
First Kasa
This was our first Kasa booking. The virtual check in was easy and the property was great for exercise.
Stayed 2 nights in Nov 2023
Response from Kasa Forest Park St. Louis on 7 Nov 2023
Hi Jerry,Thank you for choosing Kasa Forest Park St. Louis for your first booking! We're thrilled to hear that the virtual check-in process was easy for you and that you found the property great for exercise. Your positive feedback means a lot to us and encourages us to continue providing exceptional experiences. We can't wait to welcome you back for another enjoyable stay in the near future!Best regards,Team Kasa

8/10 Good

Miriam

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the beautiful and spacious unit. My only issue was the bugs. There were fruit flies hanging around the whole time I was there, when you swatted one there were always two or three more. There were no ants in the room, but when I tried to open the windows in the living room area there was a swarm behind each one, and the patio furniture had quite a few cobwebs and several small spiders. Literally everything else about the room was awesome, the fact that it had a washer and dryer and the really comfy bed, and spacious closet. The gym was great, the pool and hot tub weren't heated, but it was still nice to sit out there.
Stayed 5 nights in Aug 2023
Response from Team Kasa on 25 Aug 2023
Hi Miriam,Thank you for sharing your feedback. We're delighted to hear that you enjoyed your beautiful and spacious unit and its amenities and comfortable bed. We apologize for any inconvenience caused by insects at this time of the year. Your comfort is valuable to us, and we will address this issue to ensure a better experience for our guests. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Best regards,Team Kasa

8/10 Good

Cassandra

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very clean and it was quiet. The virtual check in was easy to follow. It would not be good for someone traveling alone due to the fact you have to find parking on the street and then check in, go to your room, get a key fob, then go back and get your car and use the fob to get into the garage. When checking out, you have to use the fob to get into the garage, exit the garage, then return the fob to your room. As a female, I would not want to do this by myself. My husband and I were together, so it was inconvenient, but not as much as traveling alone. I couldn't use the QR code on the card in the room to check out. The internet wouldn't connect and allow me to use it. So I had to wait until I was outside and use a link in my instructions to check out. In the room, it was clean, had extra towels and bedding. The bed is comfortable, the kitchen is very nice, At first the TV wouldn't come on (it wouldn't work so we looked and found the power strip was turned off). There needs to be instructions on how to get the internet connected on the TV so YouTube, the RoKu etc will all work. I figured it out and connected to the internet, but if anyone not familiar with computers or the internet tried using the TV, they would have problems. I brought my own coffee, but there was no coffee maker other than the Keurig. I would suggest an electric coffee maker instead of the Keurig. It was a nice place, and as long as I had my husband with me, I would stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Melvin

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Oliver

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Janneke

Travelled with family
Liked: Cleanliness, room comfort
Super clean, super nice. Check in easy. Check out easy. Very nice apartment. Walking distance to The Muny. Only thing that was a head scratcher was the water in the kitchen sink didn’t get hot.. everything else great!
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great for a family
Great place to stay. It was clean and easy to get to. It’s nice having a dedicated parking space as well. The kids loved having their own room.
Stayed 3 nights in Jun 2023

2/10 Terrible

Pamela

Scary
Very very very long difficult instructions to get sin and out of the building. 2 FOBs also. Can’t stay here without a smart phone. Lots of work to get in and out….not recommending ever!!!!!!!
Stayed 2 nights in May 2023

10/10 Excellent

Revathi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Ami, Gary

Liked: Cleanliness, property conditions & facilities
I really liked the convenience of the property. It was clean, with the exception of what looked liked permanent stains on the coffee table but turned out not to be. It looks like it just wasn't cleaned. I loved the location and the homey feel it gave property.
Stayed 3 nights in Mar 2023

8/10 Good

CRICKET

Travelled with family
Liked: Cleanliness, property conditions & facilities
The actual room was amazing however the halls were 90° and extremely long nothing to help carry bags up and down long halls. Parking garage needs new numbers painted. Also it would have been nice to have a map to figure out where everything was (grills, outdoor seating)

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, room comfort
Loved my stay here
I loved our stay there. It was a really nice facility and the supplies we had at our disposal were top notch. I couldn’t have made any changes.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the apartment very clean easy to check in will stay again
Stayed 2 nights in Jan 2023

10/10 Excellent

RUTHEL

Travelled with family
Liked: Cleanliness, room comfort
New Year 2023
Amazing, clean space that was close to train tracks. Almost everything was working, the large window in living room blinds wouldn't open and one of the shelves was rigged to stay in place with the weight of coffee mugs. I would definitely go back....Beautiful property
Stayed 2 nights in Dec 2022

10/10 Excellent

ashok

Liked: Cleanliness, room comfort
One of the best place to stay, it’s secured, and 5 star customer service. House is pretty clean and mattress is comfortable. They also provide good amount of kitchen stuff, body wash & laundry detergent. I also liked their In-unit laundry.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jacob

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Derek, Los Angeles

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very nice and clean. Everything was contactless and very easy for check-in and check-out. i would use a Kasa property again.

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2022

10/10 Excellent

Ethan

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Alexandra

Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Jose

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022
Response from Team Kasa on 14 Sept 2022
Thank you for your positive rating, Jose! It serves as an inspiration for our team to continue delivering the best experience for our guests. We look forward to welcoming you back next time you visit our city. See you back soon at Kasa Forest Park St. Louis!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
That it had every thing you needed local restaurants all within walking distance. Easy check in and great pool and hot tub.
Stayed 2 nights in Sep 2022
Response from Team Kasa on 14 Sept 2022
We're glad you enjoyed our location, amenities, and services, Michael! We look forward to having you back next time you're in St. Louis!

10/10 Excellent

Ryan, St. Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value in a great location close to the Central West End neighborhood and across from Forest Park. The unit was very spacious and clean and the gym and pool hot tub were wonderful.
Stayed 3 nights in Aug 2022
Response from Team Kasa on 11 Aug 2022
Hi Ryan, we're happy you found value in your choice to stay with us because of our location, cleanliness, and amenities. Do visit us again on your future travels to St. Louis! We'd love to have you back!

10/10 Excellent

Sarah, Matthews

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the location with an easy walk into Forest Park, the Loop, and the Central West End.
Stayed 2 nights in Jun 2022
Response from Team Kasa on 11 Aug 2022
Hi Sarah, thank you for sharing your positive experience! We're delighted that our location made it possible for you to enjoy what the city offers. We hope to welcome you back on your future travels to St. Louis!

8/10 Good

brandi

Travelled with family
Liked: Cleanliness, amenities
The family condo we stayed in was easy to access. Directions were veryv well prepared and our parking spot in the parking garage was exceptionally convenient. I didnt not appreciate that the couch was broken unable to be pulled out for a bed and was already documented before our booking. Inaddition it had snowed and iced the day before and no absolutely no salt no care was done for the saftey on the entrance walkway. So dangerous slick tile!!!!
Stayed 2 nights in Feb 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
It was a very nice property. It was a great location for all our activities.
Stayed 5 nights in Nov 2021
Response from Kasa Living on 3 Dec 2021
Elizabeth, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

6/10 Okay

Stacey

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Nice location. But Strict Rules
The decor was elegant and nice. Towels were old, unmatched, and rough. Pet spa and garage parking was nice. Downside: You're not allowed any guest our visitors so my parents couldn't visit and the walls are thin. Couple next door to 518 argued late frequently. Door lock had low battery so we had to trust maintenance to enter anytime because a time slot could nit be given. ON vacation you like to lay back and enjoy a cigar on the patio, but that was against the rules.
Stayed 6 nights in Nov 2021
Response from Kasa Living on 3 Dec 2021
Stacey, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are always looking for ways to improve our guest experience. Safe travels, Team Kasa

8/10 Good

Shirley G., Tucson, AZ

Liked: Cleanliness
DeBaliviere Place
This is the second time we stayed in a property managed by Kasa in the same building in St. Louis near the Washington University campus. The apartment was clean and had all the amenities if you have a family to feed. Although we were not in the apartment much except for sleeping. It was very well equipped for cooking, laundry, and winding down for the evening. It was a bit more lively this weekend and might have been because Halloween was around the corner. The Metro runs very close to this area, so if you are a light sleeper, you may want to consider another VRBO or hotel. Overall the apartment was very clean and lots of amenities and the management staff was very responsive.
Stayed 3 nights in Oct 2021

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Kasa Living on 19 Oct 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pet-friendly location, close to many attractions.
Stayed 6 nights in Jul 2021
Response from Kasa Living on 31 Jul 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Joelle F.

Liked: Cleanliness
Very Nice Property
The property was just as described and looked exactly like the pictures. It's in a quaint little neighborhood, very close to the park and museums. Great restaurants and night life are literally 5 minutes away. The properties amenities were great. Check in and out was seamless. We will stay here again! Thank you Kasa staff.
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in May 2021
Response from Kasa Living on 9 Jun 2021
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
It was amazing
Stayed 2 nights in May 2021
Response from Kasa Living on 12 May 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Geoffrey C.

Liked: Cleanliness
Good clean place, nice area
The only drawback was that the listing wasn’t clear about whether or not the pool was open. We were there in April and the pool was closed even though we had one sunny hot day in the 80s. Everything else was exceptional - would stay here again.
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Property and location were great, communication was also excellent. The apartment floor was really dirty upon check-in and there were extremely loud neighbors up until 2-3am that made sleeping next to impossible with the thin walls.
Stayed 2 nights in Apr 2021
Response from Kasa Living on 12 May 2021
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Amenities
I'll start with the actual apartment was nice. And thats the only nice thing I have to say about it. We were already upset because we made the original reservation preCOVID. When we went to cancel or move the reservation since it was for May 2020 and was told there was a no cancellation policy and that if we canceled we wouldn't be getting a refund or anything. Which I understand but we were in the midst of a global pandemic and the representatives were not being helpful or compassionate at all. Basically telling us just go ahead and take the trip regardless of the risk to my family and the fact that most cities and states were already shut down at this point. Communication with KASA is terrible. We didn't have the proper keys to get into the garage to park. After contacting KASA several times on our own over the span on 2 days and getting told they were working on it and would let us know in x amount of time (which they never did contact us once. We had to contact them for updates every single time) we still never got the situation fixed and had to park several blocks from our hotel. So we paid for the amenity of a parking garage and never got to use it. We just stopped contacting them eventually. The metro runs right by the room so its super loud all times of day. The room wasn't properly stocked. There was no body soap for the shower and the dishwasher full when we got there with no indication if it was clean or not.
Stayed 3 nights in Apr 2021
Response from Kasa Living on 12 May 2021
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, room comfort
Perfect for family trip
Great accommodations & perfect location. Checking in/out was easy, garage parking very convenient, exceeded our expectations with amenities and size. Able to walk to museums & restaurants, Arch was a short drive away. Will stay here again!
Stayed 2 nights in Mar 2021
Response from Team Kasa on 4 Apr 2021
Hi Terri, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Team Kasa on 4 Apr 2021
Hello, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice, new build apartment building with indoor parking. We like having a kitchen when we travel and this place was perfect for our needs. Great location.
Stayed 2 nights in Dec 2020
Response from Team Kasa on 6 Feb 2021
Hello! We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Kindly, Team Kasa