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Reviews of Holiday Inn St. Louis West Six Flags, an IHG Hotel

3 out of 5
Holiday Inn St. Louis West Six Flags, an IHG Hotel
4901 Six Flags Rd, Eureka, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jenisis

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Needs an update
Stayed 1 night in May 2024

10/10 Excellent

Zaidey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toni on 12 May 2024
Thank you

2/10 Terrible

Jasmine

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Property is a tad bit outdated. Traveled during snow so it was cold. The room we had was very drafty due to there being an opening in the door. But the staff was understanding and apologetic.
Stayed 2 nights in Feb 2024
Response from Toni on 12 May 2024
I am sorry to hear your stay was not up to your expectations. Our maintenance team does follow up on any needs guests bring to our attention.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool and arcade area.
Stayed 1 night in Feb 2024
Response from Toni on 12 May 2024
So glad the kids had a good time.

10/10 Excellent

Rachael, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Apr 2024
Response from Toni on 29 Apr 2024
Thank you Rachael

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine for a few hours stay, starting to show it's age with wear and tear in the shower and bathroom staining and peeling. All you smell is chlorine from the pool. Towels were very very scratchy and rough. The representative that checked us in was a talking checklist, no chat - all business like a script.
Stayed 1 night in Apr 2024
Response from Toni on 12 May 2024
Thank you for the feedback. Our staff will look at each of the issues and possible solutions. Thanks again.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 2 nights in Apr 2024
Response from Toni on 12 May 2024
Thank you

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and arcade for the kid made the trip to St. Louis Children's hospital worthwhile. Arcade does not take change (we brought a whole mason jar full😬)You have to purchase a game card w debit or cash. The restaurant was wonderful. I was a little worried because of the cheesy decor but the food was AMAZING.
Stayed 1 night in Apr 2024
Response from Toni on 25 Apr 2024
Hi Stephanie, It is always so nice to hear when we make someones stay better. We value our your comments and hope to see you again.

10/10 Excellent

German, Lee's Summit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has a unique vibe and character inside. The pool area and the food was fantastic
Stayed 2 nights in Apr 2024
Response from Toni on 25 Apr 2024
Thank you, Thank you!

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and service were great, however the noise from the pool on Friday and Saturday nights was disturbing for those of us who go to bed before after 11pm
Stayed 4 nights in Apr 2024
Response from Toni on 25 Apr 2024
Thank you Carolyn,I appreciate you letting other people know the rooms facing the fundome area are not alway the preferred rooms. It totally depends on the individual sleeping habits, whether there are any really young children or just a personal preference. We are here to help you find the room that you prefer.

8/10 Good

Nate

Great
Stayed 1 night in Apr 2024
Response from Toni on 25 Apr 2024
Thank you Nate

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Toni on 12 May 2024
Thank you

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pool side room on the 3rd floor. This was pool front which was great, but high enough not to get all the noise from the kids swimming and playing. I am glad we did not have a room on floor 1 as it got loud. The room was a typical room. The hotel is great for families with the activities: heated pool, hot hot tub, restaurant, bar, shuffle board, small put put golf area. The gym needs updated badly. The sauna was nice. The hotel is right beside Six Flags.
Stayed 2 nights in Mar 2024
Response from Toni on 2 Apr 2024
Thank you Susan, we appreciate the feedback.

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful, friendly, and kind. Everyone from pool staff to the front desk to the restaurant workers. Pool staff continually worked to keep the area clean. Our rooms were clean and quiet at night. We enjoyed breakfast two mornings in a row and the restaurant staff was so kind and helpful. We had a wonderful stay and utilized the transportation shuttle to Six Flags. It worked great and the driver was very nice. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Toni on 2 Apr 2024
Hi Amber,It is great to learn you had extremely pleasant interactions with our staff. We know our staff works hard to provide guests a great stay and they will appreciate the recognition.

10/10 Excellent

Beth

Stayed 1 night in Mar 2024
Response from Toni on 15 Apr 2024
Thank you Beth!

8/10 Good

Kathryne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was EXTREMELY kid friendly!
Stayed 2 nights in Mar 2024
Response from Toni on 22 Mar 2024
Thank you Kathryne

6/10 Okay

Regina

Travelled with family, Business traveller
Disliked: Cleanliness
It was not easy to navigate around the hotel. There was a leak in the ceiling in the hallway right outside our room. There was just a bucket there collecting brown water. Several times I forgot and got water dripped on me. The service was poor. I had to ask multiple times to get towels brought to the room.
Stayed 3 nights in Feb 2024
Response from Toni on 18 Mar 2024
I am sorry to learn of your experience. Yes, the rain did take a toll on us and we are working to get everything back to normal. This is certainly not the experience we want any of our guests to have. The towels being delivered, definitely our error. Your review will be shared with the appropriate staff to avoid future occurrences. Thank you for letting us know.

4/10 Poor

Amanda Murphy

Disliked: Staff & service
This is a very worn-down hotel. The rooms and public areas are in sad (but not terrible) shape. would probably have not bother to write a review if it wasn’t for he poor experience with the staff. While the hotel appeared mostly empty when we came in early March, the restaurant was more crowded than expected (maybe a dozen diners). The staff seemed frustrated that my party also wanted to eat there and was so uninterested in taking our orders or seating us that we left. I assume by their reaction that they were understaffed but their discouraging and frustrated response to us wanting to eat at a maybe 1/4 full restaurant was not appropriate from people in the hospitality industry. Please train your staff better and give them better resources. That experience plus the shabbiness of the hotel made me never want to visit again.
Stayed 1 night in Mar 2024
Response from Toni on 18 Mar 2024
I am very sorry for your experience and do understand your frustration with our hotel during your stay. You have provided us with some incite we will be sharing with our team to help improve the guest experience.

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities
beds were super comfortable there was a leak under sink if water ran very long there was also evidence of water damage in the ceiling as well. overall was very comfortable enjoyed having a movable table that fit between the beds in the room so all 5 of us could gather for card games. easy check in and out it .would be nice to have more than 1 bathroom in the family rooms that was a little challenging getting ready to go somewhere with 5 guests in the room ;)
Stayed 2 nights in Mar 2024
Response from Toni on 18 Mar 2024
Thank you for your feedback Teresa.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff& close (across the street) from Six Flags Saint louis
Stayed 1 night in Mar 2024
Response from Toni on 18 Mar 2024
Thank you

10/10 Excellent

Lasandra

Travelled with family
Very nice staff, no problems checking in. Lots for the kids to do. Aracade and pool area 😊
Stayed 1 night in Mar 2024
Response from Toni on 5 Mar 2024
Thank you so much for your review.

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. My wife and I got married here. We bring the kids a couple times a year for a staycation.
Stayed 1 night in Mar 2024
Response from Toni on 5 Mar 2024
Thank you! We love to learn when people continue to return.

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Toni on 29 Feb 2024
Thank you for sharing your experience.

8/10 Good

Alysia

Business traveller
Liked: Cleanliness, staff & service
This property is one of the few options near Eureka, and I have stayed there more than once. The hotel is clean and the rooms are spacious. If you are a solo traveler, I would recommend asking for a room closer to the front of the hotel. I have been in the far back both stays, and it is a bit uncomfortable- dimly lit, multiple entrances to the rooms and hallways, and no security. The price is always right, parking is easy, and the staff is friendly.
Stayed 2 nights in Feb 2024
Response from Toni on 29 Feb 2024
Hello Alysia,This is great feedback and gives us some insite to what you experienced. Anytime you are staying we will do our best to provide you with special requests on request.

6/10 Okay

Angela

Liked: Staff & service
.
Stayed 2 nights in Feb 2024
Response from Toni on 29 Feb 2024
Thank you for staying with us. If you would like to offer any additional feedback we would be happy to speak with you at your convenience.

8/10 Good

Jacci

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with prime location next to the pool. Comfy beds, nice hot shower. We did have to ask for our room to be serviced in between nights, they skipped us totally. The pool rules are not enforced, parents allow their children to run around and play in the hot tub that is meant for adults. Breakfast buffet was ok, nothing fancy but the waitresses are nice.
Stayed 2 nights in Feb 2024
Response from Toni on 21 Feb 2024
Thank you for staying with us and we sincerely appreciate the feedback.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families with kids! Excellent indoor pool area. Lots of fun activities. The breakfast buffet was delicious. Loved it!
Stayed 1 night in Feb 2024
Response from Toni on 12 Feb 2024
Thank you Kelly, I hope you visit again soon and bring the family.

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
This hotel is beautiful and clean
Stayed 2 nights in Jan 2024
Response from Toni on 30 Jan 2024
Thank you Nicole!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family suite, the kids loved the pool and attached arcade. Property had on site bar and restaurant that were great as well.
Stayed 1 night in Jan 2024
Response from Toni on 30 Jan 2024
We appreciate you staying with us and sharing your experience with others.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Toni on 30 Jan 2024
Thank you

8/10 Good

Scheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the architecture and history and the building was wonderful.
Stayed 2 nights in Jan 2024
Response from Toni on 23 Jan 2024
Thank you Scheryl!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Toni on 10 Jan 2024
Thank you Amy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Toni on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and knowledgeable, very friendly and welcoming, easy to get around to the room, I highly recommend staying here!
Stayed 1 night in Dec 2023
Response from Toni on 1 Jan 2024
Thank you for the review and the recommendation.

10/10 Excellent

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
limited dining
Stayed 1 night in Dec 2023
Response from Toni on 1 Jan 2024
We appreciate you staying with us Chris.

10/10 Excellent

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I remember coming here when I was little. I am now 37 and bringing my kids. It still has that old fashioned charm. But rooms and bathrooms are updated. Everything is clean. Food and drinks at the restaurant/bar were tasty. Enjoyable winter break staycation!
Stayed 1 night in Dec 2023
Response from Toni on 28 Dec 2023
Thank you, there are so many guests that have been here as kids, it is so great to hear. I love being part of a hotel who truly does their best to make each guest stay special.We are grateful to you for the continued business.

6/10 Okay

Billie

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our vents were covered in filth Our slidding door would not close and stay closed. The tub was not clean. The front desk smelled awful. The hot tub was not hot.
Stayed 1 night in Dec 2023
Response from Toni on 28 Dec 2023
I am very sorry for your experience.

10/10 Excellent

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Toni on 28 Dec 2023
Thank you

8/10 Good

richard a

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was incredible, very helpful. The evening meal and breakfast in the restaurant were very good and the wait staff was on top of everything. The room was the only down side, it was clean but with a medicinal smell and it is definitely dated and needs to be remodeled. Overall a great rating for staff and a "OK" rating for the room.
Stayed 1 night in Dec 2023
Response from Toni on 28 Dec 2023
Thank you Richard

10/10 Excellent

Rudolph

Stayed 1 night in Dec 2023
Response from Toni on 1 Jan 2024
Thank you for the 5 of 5 stars!

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Always friendly, accomodating and clean.
Stayed 1 night in Nov 2023
Response from Toni on 28 Dec 2023
Thank you for continuing to stay with us. We appreciate you.

6/10 Okay

Carmelina

Stayed 1 night in Nov 2023
Response from Toni on 28 Dec 2023
Thank you for staying with us.

10/10 Excellent

Bret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stay here multiple times throughout the year. Always clean and a great place to keep kids entertained
Stayed 1 night in Nov 2023
Response from Toni on 16 Nov 2023
Thank you Bret, it means a lot to know guests continue to return. We appreciate your sharing.

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Toni on 31 Oct 2023
Thank you for staying with us

10/10 Excellent

marva

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and cleanliness we Awesome. The pool was super clean! It’s nice seeing the same wonderful staff. Our vacation place for 25 years plus.
Stayed 2 nights in Oct 2023
Response from Toni on 31 Oct 2023
Wow, 25 years staying with us! We appreciate your loyalty. Look forward to seeing you again.

10/10 Excellent

Cynthia, Fort Collins

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2023
Response from Toni on 31 Oct 2023
Thank you Cynthia.

8/10 Good

Louanna

Nice
Stayed 3 nights in Oct 2023
Response from Toni on 23 Oct 2023
Thank you Louanna

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni on 20 Oct 2023
Thank you

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toni on 20 Oct 2023
Thank you

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Toni on 20 Oct 2023
Thank you for staying with us