Exterior

Reviews of DoubleTree by Hilton Hotel St. Louis - Chesterfield

4 out of 5
DoubleTree by Hilton Hotel St. Louis - Chesterfield
16625 Swingley Ridge Rd, Chesterfield, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded every expectation I had, I knew it was going to be nice but it was a blast! The services on site (full rec center, huge pools, ice bath, sauna, hot tub, did I mention a full rec center with a teen game room even.) we will be staying here again for sure. The breakfast buffet was amazing also, fresh made omelets and great bacon and everything else. Great place and staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Aubunia

Liked: Cleanliness
Check in was easy and quick.
Stayed 1 night in Mar 2024

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The heaters need to be cleaned. When we turned our heat up it smelled like smoke which started the smoke detector. Staff was great about sending us a maintenance man Devante who made sure it was safe,
Stayed 2 nights in Jan 2024

10/10 Excellent

Jim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding, friendly staff. Excellent facilities. Our first time at a Doubletree
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and athletic facilities were great kid had fun
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Christopher

Stayed 1 night in Aug 2023

6/10 Okay

Saleem

Travelled with family
Good value for the money.
Stayed 1 night in Dec 2023

10/10 Excellent

Diannia

Liked: Cleanliness, staff & service, property conditions & facilities
LoveLove it
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Very nice hotel in a great location. Very clean and great service. The rooms are small, especially the bathroom. But overall, we had a great stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

lynn, chicago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Friendly staff. Large rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Not family friendly
Hotel is rather dated. Had three elevators, only one was functioning all weekend. Rooms are rather small. Has a nice gym and pool, however they close at 8pm on the weekends. Would not ever recommend for a family trip. Definitely geared toward business travelers.
Stayed 2 nights in Oct 2023

8/10 Good

Morris

Business traveller
Liked: Staff & service
Room seemed a bit dated. Carpet needs to be cleaned or replaced. Lobby was nice. Staff was friendly.
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Tawanika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Good breakfast(surcharge). The hotel is clean. There isn’t much close to the hotel but it’s far from restaurants and other entertainment. I didn’t like that there wasn’t a fridge in the room. I LOVED the digital check-in options, although with that option it was supposed to be a contactless check-in, it wasn’t contactless. I loved that we got to choose our floor and room number on the app. Overall, I would stay again.
Stayed 2 nights in Sep 2023

4/10 Poor

Jacqui

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room for 4 people: a king and pull-out couch. In order to use the pull-out, we had to rearrange the room to get it to fit when open. There were no sheets on it, so I requested bedding from the front desk. I was provided 2 flat sheets and one pillow. When I stated that we needed another pillow and a blanket, he said he would come back with one but never did. The mattress on the pullout was so thin that you could feel every wire and spring. It was not a comfortable stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Patrick, Austin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dirty nasty understaffed but a/c system u name it
Stayed 1 night in Sep 2023

4/10 Poor

Ania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolerable. Lack of hospitality and urgency to help customers. Bad cold food. Lack of cleaning.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend getaway
Hotel staff very professional and courteous. Very accommodating with everything we needed. Very clean hotel and awesome pool. Would recommend to others and hope to stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady named Darby was very helpful and courteous in helping to find the Health Center. Her smile and acknowledge me and other guests looking confused had helped make us feel comfortable ! Also the hotel manager was just simply amazing , he helped me and my friends(other guests) feel so welcomed and was very hospitable and offered any further assistance that we may need during our stay !!! What a pleasant and enjoyable stay and would recommend staying at the Double Tree in Chesterfield ! I'll be back next time in St Louis !! Thank you all very much !!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was fantastic! Only suggestion is a little more lighting in the entry to room over/around the mirror for makeup! Other than that the hotel was awesome
Stayed 2 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable, and we loved the cookies when we arrived. What a nice touch!
Stayed 4 nights in Aug 2023

10/10 Excellent

Allison

Stayed 1 night in Aug 2023

10/10 Excellent

Char

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Amy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loud A/C unit, 3 towels stocked in a room that sleeps 4, empty shower gel bottle, room was dusty…could have been better.
Stayed 2 nights in Jul 2023

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was rundown and dirty; stains on carpet and worm furniture in the lobby and halls. Our room has stains on some fabrics like lamp shades and wallpaper. The shower could have benefited from a bleach spray. The indoor pool was dated and had tiles missing and coming off. Not what I expected from a 4 star convention center Hilton.
Stayed 2 nights in Jul 2023

2/10 Terrible

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk clerk was very unprofessional and not welcoming at all. My reservation was messed up,and she didn't offer any kind of resolution.
Stayed 1 night in Jul 2023

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about the hotel great people and service and super clean
Stayed 2 nights in Jul 2023

6/10 Okay

Janey

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

William

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Stayed 1 night in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Carol

Stayed 1 night in May 2023

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in May 2023

10/10 Excellent

Bryan Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Two plus hours wait a day before Moms Funeral.
It was catastrophic. Just before this I’d come from out of state to say goodbye to my beloved Mom over the last 4 days of her life. When I arrived at THIS hotel 5 days later upon returning for her Memorial Services tracking place the next morning I was forced to wait TWO AND A HALF HOURS for the room I had reserved. I had arrived 45 minutes AFTER the check in time. Calling from the ONE AND A HALF HOUR point forward had me increasingly desperate. It only became ready after my final time being put on hold for over 5 minutes - during which I marched into the lobby and begged as I sobbed aloud for them to please give me my room. I can only guess they were embarrassed in front of the small crowd of other people in line to check in. It was humiliating as I had nowhere else to go nor the emotional capacity to look elsewhere at 6:15 pm on a Friday. The room lacked several standard modern amenities. An expensive room service meal and nice bed in a clean room were small comfort when my Mom’s Memorial Services would be taking place less than 16 hours from entering the room I’d reserved.
Stayed 2 nights in Apr 2023

4/10 Poor

Ashley

Stayed 1 night in Apr 2023

8/10 Good

Jefv

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great stay clean and friendly staff. Hotel room was a little more dated than it looked in the pictures when booking on line But overall we were happy.
Stayed 2 nights in Apr 2023

4/10 Poor

Franklin

Stayed 2 nights in Apr 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Our Stay
Great venue with a lot of on-site activity options for the whole family. Would definitely stay there again.
Stayed 2 nights in Apr 2023

8/10 Good

Leann

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
While having an indoor pool was nice, it was in need of some maintenance. The ceiling tiles were in poor shape and several were missing.
Stayed 1 night in Apr 2023

4/10 Poor

Valjean

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room had not been vacuumed. There were hairs on the bed. There was trash around the toilet. Staff was friendly.