Room, 1 Queen Bed, Non Smoking

Reviews of Americas Best Value Inn St. Louis South

2.5 out of 5
Americas Best Value Inn St. Louis South
6602 S Lindbergh Blvd, St. Louis, MO

Reviews

5.8
Rating 10 - Excellent. 127 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 200 out of 1001 reviews" "
Rating 4 - Poor. 190 out of 1001 reviews" "
Rating 2 - Terrible. 229 out of 1001 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 21 Apr 2024
Hi Dale,We appreciate your positive feedback regarding our staff's friendliness and helpfulness. Ensuring exceptional service is a top priority for us, and we're thrilled to hear that our team made a positive impression during your stay. Rest assured, we will continue to uphold the high standards of hospitality that we are known for. Thank you for choosing our hotel, and we hope to welcome you back again soon for another enjoyable experience.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price. The beds were comfortable.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Michael,We are thrilled to know you had a great time with us, especially with the price. It brings us joy to know you had a comfortable stay. Please visit us again soon!

10/10 Excellent

J Lyn

Liked: Cleanliness, property conditions & facilities
Extremely nice people that work there
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 12 Apr 2024
Hi JLyn,Thank you for your kind words about our team members! We are delighted to hear that you encountered extremely nice people during your stay with us. Providing exceptional service and creating a welcoming atmosphere for our guests are fundamental to our values. We will be sure to pass along your positive feedback to our staff members, as it will serve as encouragement to continue delivering outstanding hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Ethan,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Pam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not imprrssed
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 8 Apr 2024
Hi Pam,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Charles

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Charles,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Richard

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Richard,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 Terrible

Maureen

Travelled with group
Disliked: Staff & service, property conditions & facilities
The remote didn’t work; the man working said he would get us another remote after 11 we said forget it; never heard from again. We had to go to TV to make changes. Breakfast from 6-9 but at 6:20 there is nothing out or available and couldn’t find anyone to ask. The room phones don’t work to call the front desk.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 19 Mar 2024
Hi Maureen,Thank you for your feedback regarding your recent stay at our hotel. Providing prompt and attentive service to our guests is our top priority, and it's clear that we fell short of meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we will be addressing these issues with our team immediately. We will ensure that our staff is readily available to assist with any requests or issues, and we will also investigate the functionality of the room phones to ensure they are in working order. Additionally, we will review our breakfast service to ensure that it is properly set up and available for guests during the designated hours. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Mar 2024
Hi Jerome,We're thrilled to hear that our staff made your stay memorable with their exceptional service. Providing assistance and ensuring our guests feel welcomed are top priorities for us, and we're delighted that you experienced just that. Our team takes pride in going above and beyond to meet the needs of our guests, and we're grateful for your acknowledgment of their efforts. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another fantastic stay.

4/10 Poor

Alissa

Disliked: Property conditions & facilities
The whole interior needs a facelift and the linens need to be upgraded.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 6 Feb 2024
Hi Alissa,Thank you for sharing your feedback with us. We appreciate your comments about the interior and linens, and we will take them into consideration as we continue to improve our facilities and offerings. Ensuring a comfortable and pleasant experience for our guests is important to us, and we will review your feedback with our team to see how we can make enhancements to better meet your expectations. We value your input, and we hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet surroundings, felt secure as the only entrance was through the front door...
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Dennis,We appreciate your positive feedback regarding the quiet surroundings and the sense of security provided by our hotel's entrance setup. Creating a serene and secure environment is a priority for us, ensuring that our guests can enjoy a peaceful stay with us. Our commitment to maintaining a tranquil atmosphere and prioritizing security at the front entrance is a testament to our dedication to guest satisfaction. We're delighted to hear that these aspects contributed to a positive experience during your stay.

8/10 Good

James

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 9 Jan 2024
Hi James,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carwash next door used as gathering spot on Saturday night for car enthusiasts
Stayed 5 nights in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi James,We appreciate your feedback and apologize for any inconvenience caused by the car enthusiasts gathering near our hotel on Saturday night. While we understand that this may have disrupted your experience, it's essential to note that our hotel strives to maintain a peaceful and comfortable environment for all guests. We do not have control over activities outside our premises, and we regret any disturbance this may have caused. Your insights are valuable, and we will continue to work towards enhancing our guests' overall satisfaction.

4/10 Poor

Jeanne

Business traveller
Disliked: Cleanliness, staff & service, amenities
The sink in my room had a terrible leak and the carpet under it was soaked. I was not the first person to experience the sopping wet carpet. But while the front desk offered me a different room, I felt I was annoying them. In fact, every interaction with various staff made me feel I was inconveniencing them. The room was pretty rough looking. The blanket had bleach stains and what looked like baked in gum. Light fixtures were unplugged and I had to crawl under and around furniture to plug them in. Plus there was a wall switch that didn’t appear to have a purpose. The motel is in a decent area near many conveniences, so I’m very disappointed.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 14 Dec 2023
Hi Jeanne,Thank you for your feedback regarding your recent stay at our hotel. The leaking sink and wet carpet are unacceptable, and we assure you that we are addressing this matter with our maintenance team to prevent such occurrences in the future. Your concerns about the condition of the room, including stained blankets, unplugged light fixtures, and the perplexing wall switch, will be thoroughly investigated and rectified to ensure that our accommodations meet the expected standards. Providing courteous and helpful service is a priority, and we will address this issue with our team to ensure a more positive and accommodating experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Watthana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relation Management on 8 Feb 2024
Hi Watthana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Terry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'm not sure if I rented a Bed or a Canoe. Seriously, there was a huge pothole in my mattress. Dirty towels in my bathroom, and lots of chipped paint on the walls. The photos online are NOTHING are at least 20 years old, because that Hotel looks nothing like that today. The only saving grace is how nice the Staff were. They are very nice people, and I enjoyed talking to them.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Terry,Thank you for your feedback regarding your recent stay at our hotel. The concerns you've raised, including a pothole in the mattress, dirty towels, and chipped paint on the walls, are completely unacceptable. Please be assured that we will investigate each of these issues thoroughly and take corrective actions to ensure they are addressed promptly. We also appreciate your feedback regarding the outdated photos online. We will review and update our online representations to provide a more accurate portrayal of the current state of the hotel. On a positive note, we are pleased to hear that the staff made a positive impact on your experience. Our team is dedicated to providing excellent service, and we're glad that they were able to contribute to your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was burn marks in the sheets, the sink faucet was broke, access is terrible, price was too high, I was even afraid to leave my car in the lot
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on 8 Dec 2023
Hi James,Thank you for your feedback regarding your recent stay at our hotel. The concerns you raised, including burn marks in the sheets, a broken sink faucet, poor access, and feeling uneasy about parking, are absolutely unacceptable. Please be assured that we take these matters seriously, and we will thoroughly investigate and address each of these issues to prevent them from occurring in the future. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 6 Dec 2023
Hi James,Thank you for taking the time to share your feedback. We're thrilled to hear that everything went well during your stay! It's always our goal to provide a seamless and enjoyable experience for our guests. We appreciate your choosing our hotel and look forward to welcoming you back on your next visit.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They booked me for only one night instead of two. I did not get all of my towels, wash clothes and floor mat. The smoke detector was in a dresser drawer. Only two lights in the room worked, the sheets had peel on them and were sub standard, and the mattress was about 8 inches thick, was box spring and was the worse mattress I ever sleep on. The man at the counter was not friendly and looked at you with disdain every time you walked through the door. I do plan to leave a review on America's Best Inn's review page. Also I've been told by a few local people this hotel is known for not refunding peoples deposits. I took many photos of my room before I left just in case I have to fight them for my 50.00.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Scott,Thank you for your feedback regarding your recent stay at our hotel. The issues you highlighted with the condition of the room, including the placement of the smoke detector, malfunctioning lights, and substandard bedding, are deeply concerning. Our maintenance team is addressing these concerns urgently, and we are committed to enhancing the quality of our accommodations to provide a more comfortable experience for our guests. We are equally concerned about the attitude displayed by our staff at the front desk. Additional training and reminders about the importance of a warm and welcoming demeanor will be provided to all staff members. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Tammy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Tyler

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid if you have a family, to sketchy for me.
The air conditioning unit made a god awful noise in my room 220. Didn’t get any sleep.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Tyler,Thank you for your feedback regarding your recent stay at our hotel. Our maintenance team has been promptly notified of the issue, and they are currently working to address and rectify the problem with the air conditioning unit in the room you occupied. We understand the importance of a peaceful and restful environment, and we are committed to resolving this matter as swiftly as possible to prevent any recurrence in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches were EVERYWHERE was not able to get refund, left in middle of the night. Definitely avoid, absolutely terrible experience.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 1 Dec 2023
Hi Thomas,We take such feedback seriously, and we are committed to addressing this issue promptly. We have conducted a thorough inspection of the premises and are implementing rigorous pest control measures to ensure that such incidents do not recur. Your feedback is invaluable in helping us maintain the highest standards of cleanliness and guest satisfaction. We are reviewing our refund procedures to ensure a more flexible and customer-friendly approach in such exceptional cases. We would like to express our gratitude for bringing this matter to our attention, and we hope you will consider giving us another chance to provide you with the exceptional experience we strive for.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just a gross environment, walls were dirty and written on, carpets were nasty with stains everywhere, the tv remote didn’t work, half the lights didn’t work, half the outlets didn’t work, the vending machine wouldn’t accept card. Smelled like they were trying to cover something up.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. We take your comments seriously, and we will conduct a thorough investigation into the issues you've raised regarding the cleanliness, maintenance, and functionality of various amenities. It is our priority to address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Rosalyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel outside looks ok, but is in a not so good area of town, next door to it there is a car wash meeting place where young people meet with their cars to race each other and some of the area used is thryu the hotel parking area; the hotel has long term tenants that live there so the halls are full of different food smells which is not so bad because when we got to our room: 1- the entry light did not work; it lacked a bulb and electricity2- the tv didnt work 3- the window curtains were off the rod broken 4- the bed sheets were yelowish; I had to smell them to verify they had been washed; 5- one of the beds we could not use because the mattresss was so used that it had a dent in the center and it rolled you to it6- the same bed with the bad mattressw had a bad wood frame that croaked when you sat on it or moved 7- the towels were clan but had holes 8- the carpet was so stained that we didnt know if it was dirty or just stained so we didnt dare walk barefoot . Frankly I was dissappointed I had chosen it. We did not wait for the "hot breakfast"
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hi Rosalyn,Your experience is far below the standards we strive to uphold, and we understand the impact it had on your overall comfort and satisfaction. Rest assured that we take your feedback seriously, and we will conduct a thorough investigation into the concerns you've raised. Our team will address each issue promptly to ensure that similar occurrences do not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.

8/10 Good

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Lumpy pillows, the floor needed vacuumed, saw a couple of bugs. Walls were not finished from drywall. Tissue paper was stuck on the ceiling! Desk clerk had an attitude that he didn't really want to be there.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 18 Nov 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. We are addressing each concern you raised to ensure that corrective measures are taken promptly. Our housekeeping team is reevaluating their procedures to address the pillow quality, cleanliness, and any pest-related issues. Additionally, we are working on finishing the walls properly and removing any tissue paper from the ceiling. We will also be conducting further training to ensure all our staff members exhibit the utmost professionalism and hospitality. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. There is no soundproofing whatsoever and can easily hear next room over. We left early and stayed somewhere else for our second night. Would not come back
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 18 Nov 2023
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and we are taking immediate steps to address the concerns you've raised. Our housekeeping and maintenance teams are conducting a thorough inspection of the room you occupied to ensure that cleanliness standards are met and any soundproofing deficiencies are promptly addressed. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Zachariah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot breakfast like it says...just cereal and toast. The beds are disgusting and uncomfortable, the pillows are literally like someone took a feather pillow, wet it, then dried it, all matted up and flat. I could hear everything from every room around me....and i mean everything...
Stayed 2 nights in Nov 2023
Response from Devi on 16 Nov 2023
Thank you for your feedback regarding your recent stay at our hotel. The concerns you mentioned regarding the room odor, the condition of the bathroom, and the presence of used towels are completely unacceptable, and I want you to know that we take these matters very seriously. We are conducting a thorough investigation to identify the cause of these problems and to ensure that necessary measures are taken to prevent similar incidents in the future. We genuinely value your feedback and hope to have the chance to welcome you back and exceed your expectations.

4/10 Poor

Dan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 2 people. Room had only 1 pillow, 1 set of towels. Ice machine was turned off, found out 2nd night we could go to another floor and get ice. No clean towels or bed made. on the 2nd day. Directions to the room wee non existent. There was mold on the bathtub between the tub and the "wall". The bathroom had been painted by someone who didn't care as there was paint where it shouldn't have been and not cleanedu[.I know we paid $70/night plus $20/night for dog but it was worth maybe total $25/night. We are retired and judge the worth of our money equal to quality that was not there.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 13 Nov 2023
Hi Dan,Thank you for your feedback regarding your recent stay at our hotel. It is disheartening to learn about the shortcomings you described, such as the insufficient amenities in your room, the ice machine issue, the lack of room cleaning, the difficulty in finding your room, and the condition of the bathroom. Please know that we take your concerns seriously, and we are addressing each of these issues with urgency. Our team is actively investigating the problems you've highlighted, including replenishing room amenities, addressing the ice machine, ensuring proper room cleaning, and rectifying the conditions in the bathroom. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

JARROD

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My stay was fine.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 11 Nov 2023
Hi Jarrod,Thank you for taking the time to share your feedback. We're delighted to hear that your stay was fine. Our team strives to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we met your expectations. Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Alvin J

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 29 Nov 2023
Hi Alvin,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The room did not smell good at all, and the bathroom was disgusting. There was used towels in the our shower and sink area.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 4 Nov 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. The concerns you mentioned regarding the room odor, the condition of the bathroom, and the presence of used towels are completely unacceptable, and I want you to know that we take these matters very seriously. We are conducting a thorough investigation to identify the cause of these problems and to ensure that necessary measures are taken to prevent similar incidents in the future. We genuinely value your feedback and hope to have the chance to welcome you back and exceed your expectations.

2/10 Terrible

Alikhan

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
The sheets was very dirty and have a hole on it. House keeping team work very bad. I do not recommend this hotel to stay,
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 29 Oct 2023
Hi Alikhan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please know that we take your feedback very seriously, and we are committed to addressing these issues immediately. We will be reviewing our housekeeping procedures and implementing measures to prevent such incidents from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Safe & Quiet
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 28 Oct 2023
Hi Bryant,Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to hear that your stay with us was safe and quiet. Providing a safe and peaceful environment for our guests is one of our top priorities, and we are pleased to know that we succeeded in this regard during your visit. Once again, thank you for choosing our hotel, and we look forward to serving you again in the future.

4/10 Poor

Seth

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 11 Nov 2023
Hi Seth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAVELER BEWARE!!
I consider myself to be easily pleased when it comes to traveling accommodations, but this was a whole different level. This hotel was so bad that I immediately scheduled another place to stay during our trip. The place was absolutely filthy—I’m talking brown-stained towels, yellow sheets, and condom wrappers on the floor. The walls, ceiling, floors, and furnishings were all damaged and in need of repairs. The stench of the place was horrible as well. It was a mix of cigarette smoke and a desperate attempt to conceal the smell with incense. The only reason we stayed even one night was because we got in so late, otherwise we would have checked out as soon as we checked in. Ultimately, it was NOT worth the extra bit of savings I thought we would have instead of staying some place nicer. Oh, and the customer service was very poor. The employees were rude on the phone and in person. Seriously, find some place else to stay.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 19 Oct 2023
Hi Rhonda,Your feedback is extremely important to us, as it helps us identify areas that need improvement. Rest assured, we have taken immediate action to address the issues you mentioned, including investigating the cleanliness and maintenance concerns you brought to our attention. We are committed to rectifying these issues to ensure a better experience for our future guests. Regarding the customer service you received, we are equally concerned about the behavior you described. This does not align with our training and standards, and we will be taking steps to address and rectify this aspect of our service as well. Thank you for bringing these issues to our attention, and we hope to have the chance to serve you better in the future.

6/10 Okay

Steve

Travelled with family
Disliked: Staff & service, property conditions & facilities
Its a ruff inn. needs a lot of work.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 6 Oct 2023
Hi Steve,Thank you for sharing your feedback about your recent visit to our hotel. Your feedback is valuable to us, and we will certainly take it into consideration as we plan for future renovations and improvements. Our goal is to provide a comfortable and pleasant experience for all our guests, and we will work diligently to make the necessary updates to enhance our property. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Aaron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room i was in, floor was damp and the room smelled. Dog howling next door. I complained and got moved to another room. Second room, no shower curtain, no light bulbs in lamps, mounted lamp on wall in pieces, powdery residue on trim. I have "do not disturb" signnon door and house keeping knock on door and asked if need room cleaned orbif i was checking out. I had another night stay. Breakfast was cheap.
Response from Manager on 3 Oct 2023
Hello Aaron ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Krysteena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty looking , bed is hard , was given dirty towels. Ice machine doesn’t work. Ceiling is peeling
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello Krysteena ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Tyler

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and the lights didn't work
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Tyler ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Buddy

Disliked: Cleanliness, property conditions & facilities, room comfort
Should be shut down
Check-in was not horrible but all down hill from there. Hallway was full of trash, room had a stale smokey smell, no smoke detector, refrigerator did not work, 1 of lights next to bed did not work, another light had shade just lying on the bulb, toilet had ring and dirty, one of the electrical wall switches was broken off, wall behind toilet missing base( hole in wall), tub had crud in a few spots, couch looked 50yrs old & dirty, under cushins was filthy(food, fingernail, etc), zero outlets within 5ft of night stands. Left & booked at another hotel!
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 25 Sept 2023
Hi Buddy,Thank you for your feedback regarding your recent stay at our hotel. The condition of your room and the hallway falls far short of our standards, and we are committed to addressing these concerns immediately. We will conduct a thorough inspection of all our rooms and common areas to ensure cleanliness and maintenance issues are resolved promptly. This includes replacing or repairing the smoke detector, fixing the refrigerator, lights, electrical wall switch, and addressing the missing base behind the toilet. Cleanliness is a top priority, and we are truly disappointed that we did not meet your expectations in this regard. We will also implement additional training for our housekeeping staff to ensure all rooms meet our high standards of cleanliness and hygiene. Your comments regarding the state of the couch and the lack of outlets near the nightstands are duly noted. We will consider these points for future room improvements to enhance our guests' comfort. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Okay place for last minute
Clean room. Very dated. The bathroom sink faucet wasn’t even fastened to the sink! Could not connect to the WiFi.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 22 Sept 2023
Hi Lisa,We appreciate your comments and are pleased to hear that you found your room clean. We take your feedback seriously, and we will address these maintenance and connectivity issues immediately to ensure a more pleasant and hassle-free stay for our future guests. The comfort and satisfaction of our guests are of utmost importance to us, and your comments will help us improve our services and facilities. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I had stayed at this hotel before and was very disappointed with my stay this time around. The room smelled musty, the bed linens were discolored, no phone in the room and water drained slowly from the bathtub. A door in the middle of the hallway accidently got closed with no knob on my side making it impossible to open the door to get to the elevator. Had to go to the other end of the hallway, down the stairs to the next floor down to get to the lobby.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 11 Sept 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. The issues you have highlighted regarding the room condition, linens, lack of a phone, and the bathtub drainage are completely unacceptable. Please rest assured that we take these matters seriously and will address them promptly. Our housekeeping team will thoroughly inspect and clean the room, ensuring that it is free from any unpleasant odors, and that the linens are replaced. Additionally, we will investigate the bathtub issue to ensure it is working correctly. Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back and provide you with a much-improved stay.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 11 Sept 2023
Hi Eric,Thank you so much for your fantastic 5-star rating! We are absolutely delighted to hear that you had such a wonderful experience during your recent stay at our hotel. Your feedback means the world to us and serves as a tremendous source of motivation for our team. Once again, thank you for choosing to stay with us, and we can't wait to welcome you back for another exceptional visit.

2/10 Terrible

Michele, TALLAHASSEE

Stayed 1 night in Sep 2023
Response from Guest Relation Management on 28 Sept 2023
Hi Michele,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Zikret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, affordable price, and the best thing is i can park my semi truck here. Been coming here for over 15 years.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 3 Sept 2023
Hi Zikret,We truly appreciate your continued support and feedback. We're delighted to hear that you find our rooms clean and our staff friendly – these are key aspects of our commitment to providing a comfortable and welcoming environment for all our guests. We understand the importance of affordability, and we're glad that our pricing meets your expectations. It's also great to know that our parking facilities have been convenient for you. We strive to accommodate the needs of all our guests, including those with larger vehicles like semi-trucks. Once again, thank you for choosing our hotel as your preferred destination for over a decade and a half. We look forward to welcoming you back on your next visit and continuing to provide you with a great experience.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a great stay
If you are looking for a place to stay, this place was great. No hassle, swimming pool 👌 very professional staff.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 2 Sept 2023
Hi Marian,Thank you so much for taking the time to share your positive experience with us! It's fantastic to know that you found our establishment hassle-free and enjoyed our swimming pool. We believe in providing our guests with a relaxing and enjoyable environment, and it's great to hear that you had the opportunity to take advantage of our amenities. Your compliment about our professional staff means the world to us. Our team is dedicated to ensuring that every guest has a memorable and seamless experience, and your recognition of their efforts is deeply appreciated. We would be delighted to welcome you back in the future, and we look forward to providing you with another outstanding stay.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 2 Sept 2023
Hi Donald,Thank you for giving us a perfect rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 28 Aug 2023
Hi Kirill,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Vanessa

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 23 Aug 2023
Hi Vanessa,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

JOHN

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wall and floor not repaired were previous fixtures had been removed. Smoke detector was missing. Had to ask for towels, only one in room for three people. No house keeping. Was given a bag and told we would have to bring old towels to desk to receive towels for second day. Pool was closed (broke) all three days. Breakfast was sparse.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 15 Aug 2023
Hi John,Thank you for sharing your recent experience at our hotel. We understand that the conditions you described are far from the standard of service we aim to provide. We are deeply disappointed to hear about the lack of maintenance, the missing smoke detector, the shortage of towels, the absence of housekeeping, the pool closure, and the subpar breakfast offering. These issues do not align with our commitment to ensuring a comfortable and enjoyable stay for all our guests. We are working diligently to rectify the maintenance issues, improve our service offerings, and ensure that incidents like these do not occur in the future. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.