Saturday afternoon We checked in and dropped off our 1 bag in room and immediately left to watch our grandsons youth tournment hockey game. Before leaving the rink we received a call letting us know that Mother, in LaCrosse, had just passed away. We needed to go home. Sue stopped at the desk, told the man we had not used the room at all and would pick up our bag and leave immediately so they would still have the room to rent. We could not stay to spend the evening with our family or to watch our 11 year old grandson's final game the next morning.
We were not offered a refund or even a voucher for another nights stay at a Travel Lodge. He just sat there and couldn't be bothered with us. We do not expect to choose to stay at a Travel Lodge again.