Exterior

Reviews of Super 8 by Wyndham St. Augustine

2 out of 5
Super 8 by Wyndham St. Augustine
2550 State Road 16, St. Augustine, FL

Reviews

6.6
Rating 10 - Excellent. 211 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 186 out of 1001 reviews" "
Rating 4 - Poor. 151 out of 1001 reviews" "
Rating 2 - Terrible. 171 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

alayna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
went to stay their for a couple nights and found bugs in my room. very loud and sketchy. was supposed to get a refund for my stay but am being blatantly ignored by the staff
Stayed 3 nights in Mar 2024

6/10 Okay

David

I prefer a little more upscale
Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room is surprisingly large which was nice, the pool looks clean, the staff member was pleasant. However, the dead roach in the middle of the floor of our room that was supposedly just cleaned was not a great first impression. After kicking the dead bug outside we sat down to relax for a few minutes before dinner and had to call for maintenance because the television wasn’t hooked up right. They fixed it fairly quickly but I was less than impressed with the two issues so soon after arrival.
Stayed 1 night in Mar 2024
Response from guest relations on 18 Mar 2024
Dear Ashley,Thank you for taking the time to leave us a review. We appreciate your feedback on the facilities and the courtesy of our staff. We sincerely apologize for your experience and assure you adequate measures will be taken to resolve the issues mentioned. Your insights are invaluable, and we're committed to enhancing our offerings to better meet the expectations of our guests. We look forward to providing you with an even more satisfying experience on your next visit.

6/10 Okay

John

This was basically a two or three star hotel and it always seemed a bit pricey.
Stayed 1 night in Mar 2024
Response from guest relations on 10 Mar 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

Candy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was much to limited.and the coffee was to weak
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Candy,Thank you for sharing your thoughts. We're glad you chose to stay with us, and we appreciate your feedback on our breakfast variety and coffee. Your insights are invaluable, and we're committed to enhancing our offerings to better meet the expectations of our guests. We look forward to providing you with an even more satisfying experience on your next visit.

4/10 Poor

Arnold, Alburtis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Older property. Inexpensive .
Stayed 1 night in Jan 2024
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

FRANK

Travelled with family
Liked: Cleanliness, staff & service
Properly was pretty average.though clean. Outside is a bit run down and newds refurbishment. Breakfast qas not as stated.no hot breakfast aa stated.just honey buns.frozen croissants and cereals with juice and coffee.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Frank,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, we regret any disappointment with our complimentary on-the-go breakfast, and we'll be sure to share your feedback internally for further consideration. We hope you enjoyed your time in St. Augustine and would be thrilled to welcome you back anytime.

6/10 Okay

Yanarys

Stayed 2 nights in Jan 2024
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

Livan

Stayed 2 nights in Dec 2023
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

Carlos

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
OK for the price needs cleaning
A bit expensive for the price. The hallway floors are very dirty, so are the floors in the bedroom and in the bathroom. It seems like it’s getting a makeover, but it lacks the cleanliness. It’s not far from the main tourist attraction sites, so it is not bad prices decent But needs work.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Carlos,Thank you for choosing Super 8 by Wyndham St. Augustine. We appreciate your recognition of our convenient location near the attractions. Your concerns about cleanliness are also important to us, and we are actively addressing these to enhance our guest experience. We're committed to continuous improvement and hope to welcome you back to a more polished and satisfying stay in the future.

2/10 Terrible

Umno

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was dirty. When we first got into our room and tried to turn the TV on we found that the HDMI cable was broken. When my daughter called down to get a replacement we were told no. It required me going down to the front desk to get a new cable upon which our room was moved because they did not have a different cable. We were moved to a second story room and I'm handicapped. There were roaches on the walls and hair in the bed. Breakfast was limited to cold cereal with no milk. I should have listened to the previous reviews and stayed away. There was so much marijuana use that you got a contact high just going from your room to your car. I definitely do not suggest this hotel.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Umno,The experience you have described is not the typical experience for our guests, and we sincerely apologize. Please know that we will review this with our entire team, and any necessary improvements will be made immediately. We want to ensure that our accommodations and hospitality are top-notch and that we present our property in the best light. Please know that our team will address any odor concerns, and if other guests are not respecting our policies, we encourage you to let our team know right away. Thank you for staying with us. Have a safe trip, and we hope to regain your trust in us during a future visit.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

6/10 Okay

Verified traveller

Hotel was clean even though room had a weird smell. The hotel was being renovated so having to walk up a flight of stairs with all of our stuff was annoying but overall not a bad place to stay.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to share your review. We appreciate your understanding regarding the renovations and their impact on your stay. Despite this, we are glad you recognized our efforts to maintain cleanliness throughout the process. We look forward to welcoming you back in the future for a better and more improved experience.

6/10 Okay

Dempsey

Response from guest relations on 4 Mar 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

4/10 Poor

Hannah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Wouldn’t stay again
For the price this hotel is decent. But, incredibly loud and quite a distance from downtown. Advertised with a pool which was closed.
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Hannah,Guest satisfaction means everything to our team, so we're sorry you had to deal with some noise issues. It's always our recommendation to reach out to the front desk to see if they would be able to rectify the situation. We hope you'll reconsider and allow us to show you we are better than this.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from guest relations on 29 Jan 2024
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

4/10 Poor

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The advertising said they had rollout beds for our child, but they did not. Breakfast ends at 9am, I travel a lot and have never seen this, and it was not advised of anywhere.
Stayed 3 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Travis,We sincerely apologize for falling short of providing you with a flawless stay. Your feedback regarding the rollout beds and our breakfast hours is greatly appreciated and will be discussed with our leadership team. While your time with us was less than ideal, we hope you'll give us another chance to change your perception of our property.

6/10 Okay

Blaine

Disliked: Cleanliness, property conditions & facilities
When I booked this motel, I intended to stay 2 nights in order to view the Christmas lights in St Augustine. I had no idea there was all of this road construction at Exit 318 off I 95. The traffic was horrible, and I sat in traffic over one (1) hour trying to get to the motel. Overall the room was clean and the shower was good. The breakfast was minimal, and the dining area was too small.
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Blaine, Thank you for taking a moment to share your feedback. While it's unfortunate you encountered traffic while trying to get to us, we're happy to hear you had an overall enjoyable experience. It's pleasing to know you appreciated our clean accommodations and refreshing shower. Your suggestion regarding our breakfast options will be taken into further consideration. Thank you again, and we look forward to welcoming you back in the future.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation on 4 Dec 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation on 4 Dec 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

enrique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Relation on 4 Dec 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

6/10 Okay

Kai

Liked: Cleanliness, staff & service
Disliked: Amenities
(Some) staff very nice, friendly and professional. Good bbq place just steps away. Outlet mall is just around the corner. Easy access to I-95. Parking right outside my window. Forget about the free 6 a.m. breakfast, nothing fancy and no restocking juice or most of the food items. Better off going to Wendy's two doors down. Perfect for budget business travel on I-95.
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Kai,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff, convenient location, and affordable rates added to your experience. Please accept our apologies, however, for any disappointment with breakfast. We'll keep your comments in mind, and we hope to see you again soon.

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent but overpriced
Tv didn’t work at all, reported but never fixed
Stayed 2 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Ginger,We sincerely apologize for the issues with your TV and for not providing a solution before you departed. We will ensure our maintenance team follows up and makes the necessary corrections. Thank you for bringing this to our attention.

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation on 13 Nov 2023
Thank you so much for taking the time to leave a review, We are thrilled you enjoyed your experience and that our great accommodations exceeded your expectations. It was a pleasure having you here, and we hope you return soon.

6/10 Okay

Shana

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Guest Relation on 13 Nov 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Guest Relation on 4 Dec 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation on 8 Nov 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Relation on 8 Nov 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

4/10 Poor

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in to a no smoking room that smelled like cigarettes and had a roach chillin on the ceiling. The front desk moved us to a different room it was cleaner on both counts. Would not recommend glad I only stayed for one night.
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered in your initial room and appreciate your understanding as we swiftly addressed the issues. Our team is dedicated to improving our guest experiences, and your comments will help us in our efforts to provide a better stay for future guests.

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Quick access to 95
Stayed 1 night in Oct 2023
Response from Guest Relation on 3 Nov 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

enrique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Relation on 30 Oct 2023
Thank you so much for taking the time to share your thoughts with us! We're thrilled you enjoyed your experience and that our great accommodations exceeded your expectations. It was a pleasure having you here, and we hope you return soon.

6/10 Okay

DONALD

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation on 30 Oct 2023
Thank you for taking the time to leave us a review. We appreciate all feedback.Thank you

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relation on 30 Oct 2023
Thank you for your feedback. We're pleased to hear that our property met your expectations

6/10 Okay

Ruby

Stayed 1 night in Oct 2023
Response from Guest Relation on 30 Oct 2023
Dear Ruby,Thank you for your feedback. We appreciate all feedback.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relation on 30 Oct 2023
Thank you for your feedback. We're pleased to hear that our property met your expectations.

2/10 Terrible

Ramiz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't recommend this motel. Found bugs in the room. It was not clean. I left in less than 5 min after getting into the room. I then checked into Hampton Inn by Hilton a nearby hotel that's way better in quality and cleanliness.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Ramiz,Thank you for taking the time to leave us a review. Your experience is not indicative of the high standards that we strive to maintain, and we apologize. Our team works closely with pest control, and we will be sure to share your feedback to see where we may have fallen short. Please book another stay with us so we can show you a much better experience.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great. They were on top of their jobs without delay and were very responsive when we requested assistance.
Stayed 3 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Colleen,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Guest Relation on 30 Oct 2023
Thank you for your feedback. We're pleased to hear that our property met your expectations.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Guest Relation on 8 Oct 2023
Dear Enrique,Thanks for leaving a review, We appreciate all positive feedbacks.Best RegardsFront Desk

6/10 Okay

Glaucia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Because I needed as a emergency and cheap I booked a night here. But it was very noisy, breakfast supposedly included but only coffee and bread. And there is construction around so it is hard to drive in. Placed overpriced for what actually is.
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Dear Glaucia,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about noise and for any disappointment with breakfast. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

8/10 Good

enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Guest Relation on 8 Oct 2023
Dear Enrique,Thanks for leaving a review, We appreciate all positive feedbacks.Best RegardsFront Desk

8/10 Good

enrique

Stayed 5 nights in Sep 2023
Response from Guest Relation on 8 Oct 2023
Dear Enrique,Thanks for leaving a review, We appreciate all positive feedbacks.Best RegardsFront Desk

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation on 8 Oct 2023
Dear Patricia,Thanks for leaving a review, We appreciate all positive feedbacks.Best RegardsFront Desk

10/10 Excellent

Rochelle

Stayed 1 night in Sep 2023
Response from Guest Relation on 30 Oct 2023
Thank you so much for taking the time to share your thoughts with us! We're thrilled you enjoyed your experience and that our great accommodations exceeded your expectations. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Meghan

Travelled with partner
Liked: Cleanliness, staff & service
Property was as described. Quite far from downtown.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Meghan,Thank you for your feedback. We're pleased to hear that our property met your expectations. If your travels bring you back to the area, we'd be delighted to welcome you again to Super 8 by Wyndham St. Augustine.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bob’s trip
Hotel room very nice. Better than I expected. The breakfast was less than I expected. Cold cereal and microwave egg with muffins.
Stayed 3 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Robert,Thank you so much for taking the time to share your thoughts with us! We're thrilled you enjoyed your experience and that our great accommodations exceeded your expectations. Your feedback regarding our breakfast offerings will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Rochelle

Stayed 2 nights in Sep 2023
Response from Guest Relation on 30 Oct 2023
Thank you for your feedback. We're pleased to hear that our property met your expectations.

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet other than, I-95. But still would stay here again.
Stayed 5 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Dear Rochelle,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. If your travels bring you back to town, we'd be happy to host you again.