Point of interest

Reviews of Ocean Sands Beach Boutique Inn - 1 Acre Private Beach

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 388 reviews" "
Rating 8 - Good. 83 out of 388 reviews" "
Rating 6 - Okay. 31 out of 388 reviews" "
Rating 4 - Poor. 17 out of 388 reviews" "
Rating 2 - Terrible. 16 out of 388 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Holley

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice people with lots of nice extra touches like warm cookies and free sunscreen. Great location by the beautiful beach!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Holley,Thank you for sharing your wonderful experience with us! We are thrilled that you enjoyed our warm hospitality and appreciated the extra touches like warm cookies and complimentary sunscreen. We strive to make our guests feel welcome and cared for.Our location with our own one acre private beach is indeed a highlight, and we're delighted that you were able to take advantage of this during your stay.We look forward to welcoming you back for another memorable visit. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Barb and Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
View of the ocean was wonderful. We sat on our little balcony/ porch and enjoyed the morning sun. Swimming pool was maintained at 90 degrees! Warm cookies each evening at 5PM. Nice breakfast including waffles, bacon, sausages, eggs. Breads. Juices. Coffees. Lovely.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Hello Barb & Mike,Thank you for your wonderful review! We are delighted to hear that you enjoyed the beautiful ocean view from your balcony and the warm swimming pool during your stay with us. It's great to know that you appreciated our evening treats of warm cookies and our delicious breakfast offerings.We strive to provide a memorable experience for all our guests, and we are thrilled that you had such a pleasant and enjoyable time with us. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay by the ocean! Next time booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super friendly and helpful. The one acre private beach right across the street was great! Room was very clean the heated pool was an extra bonus. We very much enjoyed our stay. We will definitely stay again
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Tommy,Thank you for your wonderful review! We are delighted to hear that you had a great experience at our hotel. It's fantastic that you enjoyed our friendly staff, private beach, clean rooms, and heated pool.We look forward to welcoming you back again. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique location near the ocean
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear stephen, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service
Very gracious staff; nice, warm small pool; great private beach area; good variety of breakfast choices
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Terrence,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again SincerelyHotel Manager

8/10 Good

Susan

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Susan, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Philip

Beach was beautiful. Most of the staff were friendly and accommodating. Breakfast was just enough.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Hello Philip,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the beautiful beach and found most of our staff to be friendly and accommodating.It's great to know that our breakfast offerings were to your satisfaction. We strive to provide just the right amount to start your day on a positive note.We appreciate your kind words and hope to welcome you back for another enjoyable stay by the beach.Next time booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

8/10 Good

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive. No view of river or beach but lots of traffic noise. Could have stayed downtown St Augustine in luxury hotel for similar cost.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear nancy,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is outside of the tourist attractions. It makes it very quiet. The private beach was beautiful. The trolley to pick you up and take you to the historic area was very convenient. We enjoyed our stay and would choose it again
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 23 Mar 2024
Dear Guest,Thank you for sharing your experience. We are glad to hear that you enjoyed your stay at our property. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right across from the Beach and havionf that view from the second floor was great!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Hello James,We're thrilled to hear that you enjoyed the beachfront location and the breathtaking view from our second floor. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay soon.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

6/10 Okay

Sara

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Staff & service
When we first arrived at 2:30pm to check in- the lady at the desk stated to everyone that the cleaning lady didn’t have the room ready and we would have to wait. Then another staff person who didn’t greet anyone was very “like get this transaction done” really didn’t explain anything, had to rely on text messages for information. The painting were pretty cool all over the place of the local area, crossing the street to the beach was very close and very dangerous with kids and dogs. There is a very steep sand dune to cross to get to the beach as the walkway bridge was not available. The beach was great! Great sunset view, pool looks clean! Inside the desk area and coffee area is very small. Cookies and popcorn at 5 pm. Also the TV wasn’t working, had to have the staff come up and program the TV took already 30 mins to get that done. The floor to the hotel room was nasty, the beds were very high off the ground they were comfortable and the AC unit froze everyone sleeping on one side and the others in the room were hot. The bathroom door is a wooden door that does not lock. The balcony was small but fit everyone to watch the sunset. That was very pretty. For the price, it was average! For the views and convenience of being right on the beach, it was worth it. $75 per pet! They do not acknowledge emotional support animals. They also charge a $69 resort parking fee. The pet station was not maintained, can was full. The breakfast the next morning was decent. Yogurt/eggs/B&G.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Sara,Thank you for sharing your detailed feedback regarding your recent stay with us. We appreciate your candid comments as they help us identify areas for improvement and enhance the overall guest experience.We apologize for the inconvenience you experienced during check-in and the lack of communication from our staff. Rest assured, we will address this issue internally to ensure better service for future guests.It's wonderful to hear that you enjoyed the local artwork and the proximity to the beach despite the challenges with access. We will certainly take your feedback into consideration for improvements.Regarding the room conditions, we apologize for the cleanliness issues and the inconvenience with the TV and AC unit. Your concerns will be addressed with our housekeeping and maintenance teams promptly.We appreciate your understanding of our pet policy and resort parking fee. Your feedback regarding the pet station and breakfast offerings will be shared with the appropriate departments for further review and improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, General Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Richard, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

10/10 Excellent

colleen, Canton

Travelled with family
Liked: Amenities
We enjoyed our stay very much. Great location and very comfortable beds. Well stocked bathroom which was clean and large. All staff were friendly and welcoming. We’ll definitely be coming back here.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Dear Colleen,We're thrilled to hear that you enjoyed your stay with us! Providing a comfortable and welcoming experience is our top priority, and we're delighted that our location, comfortable beds, well-stocked and clean bathroom, and friendly staff contributed to your satisfaction. We can't wait to welcome you back on your next visit! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

2/10 Terrible

Holly

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WILL NOT RETURN UNTIL INDER NEW OWNERSHIP
Stayed 1 night in Feb 2024
Response from Heather Sweet on 26 Feb 2024
Hello, Our hotel is under new ownership. If you are looking for a 89 room, you will have to try the Super 8 Motel. Yes. We serve a fabulous complimentary hot breakfast buffet daily. The offerings have been upgraded to include Scrambled Eggs, Bacon, Sausage, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Dried Dates, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and even Sugar Free Syrup for all the diabetics that come to enjoy our fabulous little boutique inn. Additionally, we have our famous complimentary 24 Starbucks Coffee Bar in the lobby for all guests to enjoy!

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in really late early morning of 25 February and were welcomed by the friendliest staff members. The hotel was conveniently located across the street from an amazing beach. We were offered late check out with a reasonable fee. All of the staff members we came in contact with, Silese, DJ and Sharon went out of their way to make us feel welcomed and comfortable and make our stay enjoyable. We look forward to returning one day soon.
Stayed 1 night in Feb 2024
Response from Heather Sweet on 26 Feb 2024
Thank you for your kind and honest words. The staff mentioned within your review will receive bonuses. Yes. We serve a fabulous complimentary hot breakfast buffet daily. The offerings have been upgraded to include Scrambled Eggs, Bacon, Sausage, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Dried Dates, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and even Sugar Free Syrup for all the diabetics that come to enjoy our fabulous little boutique inn. Additionally, we have our famous complimentary 24 Starbucks Coffee Bar in the lobby for all guests to enjoy. We look forward to serving you once again soon! Safe & Happy Travels!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very nice and clean. Surrounding area very quiet. Nice private beach. Nothing not to like.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 24 Feb 2024
Dear Marsha,Thank you for your positive review! We are delighted to hear that you found your room to be clean, enjoyed the location, and had a quiet stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Hello Anthony,We're thrilled to hear that you enjoyed your stay with us! Providing a comfortable and welcoming experience is our top priority, and we're delighted that our location, comfortable beds, well-stocked and clean bathroom, and friendly staff contributed to your satisfaction. We can't wait to welcome you back on your next visit! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

8/10 Good

Gilles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, in a quiet area and in close proximity to St Augustine old town.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Gilles,Thank you for your feedback! We're glad to hear that you enjoyed your stay with us Providing a pleasant environment for our guests to explore and enjoy is important to us, and we're delighted that you appreciated it. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing! So close to the beach, the breakfast is like no other. Everything was perfect. The room was very clean. Definitely exceeded my expectations.
Response from Hotel Manager on 17 Feb 2024
Hello Anthony,Thank you for your kind words! We're delighted to hear that you found our hotel to be very nice, with a great location and exceptional staff. Your positive feedback means the world to us, and we look forward to welcoming you back on your next visit. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Cookies and popcorn were a nice amenity.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 14 Feb 2024
Dear Jane,Thank you for your positive feedback! We're delighted to hear that you enjoyed the cookies and popcorn provided during your stay. We strive to make our guest's experiences as pleasant as possible, and we're glad this small touch added to your enjoyment. We hope to welcome you back soon for another pleasant stay. Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place , the only thing I didn’t like was my room wasn’t cleaned up Between our days there. Trash wasn’t removed. Staff was very pleasant and the free breakfast and night snack was great .
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Hello Joyce,Thank you for the stay and the nice comments.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us. Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here. Please book directly through our website and enjoy late check-in or early check-out and free parking. Warm Regards, Heather General Manager.

6/10 Okay

Lori, Reunion

Travelled with family
Liked: Cleanliness, property conditions & facilities
Receptionist could be more friendly
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Lori,I would like to apologize for failing to match your expectations. Your satisfaction is important to us. We will be using the feedback you provided to make improvements to ensure an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we get a chance to provide you with a superior stay.Sincerely,Hotel Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beatiful walk area
Response from Hotel Manager on 12 Feb 2024
Dear Jose,Thank you for your feedback! We're glad to hear that you enjoyed the beautiful walk area surrounding our property. Providing a pleasant environment for our guests to explore and enjoy is important to us, and we're delighted that you appreciated it. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

4/10 Poor

Breanna

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Our sheets were dirty (I took pictures of them), the carpet was stinky and disgusting. To make it even worse, people were yelling at midnight in front of the reception desk and we could hear everything from our room. The receptionist said he could change us room for $75,00 USD MORE! What? He didn’t care at all the people yelling at that time at all. The place is extremely expensive. Don’t waste your money here, go to a better place.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Feb 2024
Dear Breanna,On behalf of our entire team, I would like to apologize for the trouble. This is an unusual incidence. We will investigate this with the concerned department. Actions will be taken for the lapses so that it never repeat in the future. I request your understanding and consideration for visit.Sincerely,Hotel Manager

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service
What i didn’t appreciate was learning that because I booked through Expedia I wouldn’t get free parking! Very frustrating, especially bc the only way I could book online was through Expedia. Should I fault Expedia? The hotel management? Don’t know, but it will change my hotel booking in the future! That was a very expensive fee!!! Re-read my last 2 sentences please!!! Very poor communication, very poor business practice!
Stayed 2 nights in Feb 2024
Response from HEATHER SWEET on 14 Feb 2024
Dear Guest, There are several options to avoid paying the parking fee which include reserving our complimentary parking package. Next time, All you have to do is look around a few extra minutes. Just type our hotel name along with free parking and you will be able to enjoy many added perks such as Complimentary Parking, Complimentary Early Check-In, Complimentary Late Check-Out, Complimentary Long Distance Calls, Complimentary Sleep In Style Late Breakfast Buffet, and even Popcorn & Cookies every evening. Always remember that we are here 24 hours a day for all of your needs and desires. We look forward to serving you once again in the near future. Sincerely, Heather Sweet

10/10 Excellent

Debra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming front desk at 5pm you can get fresh hot cookies and popcorn. The added breakfast was very good bacon, eggs bisquuts and gravy. Can dine in the privacy of your room. Quick drive away can see the sites in old st Augustine. An enjoyable stay
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Debra,Thank you for your positive review! We're thrilled to hear that you enjoyed our welcoming front desk service and the complimentary fresh hot cookies and popcorn. It's fantastic to know that you found our breakfast offerings to be very good and that you appreciated the option to dine in the privacy of your room. We're also glad that our location allowed for a quick drive to see the sites in old St. Augustine. We're delighted that you had an enjoyable stay overall, and we look forward to welcoming you back for another great experience! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service
Beautiful view
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Jose,Thank you for your review! We're delighted to hear that you enjoyed the beautiful view during your stay. Our team takes great pride in providing guests with memorable experiences, and we're thrilled that the stunning scenery added to your overall enjoyment. We hope to welcome you back soon for another unforgettable stay! Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

1

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay, very professional and included extra amenities you don’t find in other hotels. Check out Agent Silesia very efficient and friendly. Will definitely stay again. MM 27January24
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you loved your stay and found our team, especially Agent Silesia, to be efficient and friendly. We're thrilled to have exceeded your expectations with our professional service and extra amenities.We look forward to welcoming you back on your next visit. If there's anything specific you'd like for your next stay, please feel free to let us know. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quaint and quiet - what more can you ask for? Great, comfortable beds - got it! Private beach - got it! Bar-b-q and fire pit - got it! Salt pool - got it! Free breakfast - got it! Pleasant, professional staff - got it! We'll be back!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Robert,Thank you for your wonderful review! We're delighted to hear that you found our hotel comfortable, quaint, and quiet – meeting all your expectations. It's fantastic that you enjoyed the great beds, private beach, bar-b-q, fire pit, salt pool, and our complimentary breakfast. We're especially pleased that our staff contributed to a pleasant and professional experience.We can't wait to welcome you back for another enjoyable stay!Next time, booking directly can give you better deals and other privileges, or through expedia.Sincerely, Heather General Manager

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the street from the beach, plus a pool, plus free parking! Just a few minutes from St. Augustine downtown area.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Jeffrey,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great location, being across the street from the beach, along with the added perks of a pool and free parking. It's wonderful to know that our proximity to St. Augustine's downtown area added to the convenience of your stay. We hope to welcome you back for another enjoyable visit.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather, General Manager

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Hello Mavis,Thank you so much for your wonderful feedback! We're delighted to hear that you found everything clean and comfortable during your stay. It's great to know that our location met your expectations, allowing you to experience the beach's sights and sounds. We appreciate your positive rating and look forward to welcoming you back in the future. Next time, try booking directly, which can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Pamela,Thank you for choosing to stay at our hotel and for providing us with your valuable feedback. We are delighted to hear that we were able to meet your expectations during your stay. Our team is dedicated to ensuring total guest satisfaction, and it is always rewarding to receive positive reviews from our guests. We appreciate your recommendation and look forward to serving you again in the future.Sincerely, Heather General Manager

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what was expected
The hotel is not what I expected from the pictures and reviews. There was nothing walkable around the area. Breakfast was awful, but the staff were nice. They made it seem like this was a good place to stay. Too expensive for this hotel
Stayed 2 nights in Jan 2024
Response from Heather Sweet on 15 Jan 2024
Hello,Thank You very much for your input. Our hotel is not advertised to be next to the busy attractions or next to the airport. We are a quaint little hotel that is peacefully located next to the beach. Fresh air is why most guests choose our hotel.The Oceanview rooms are usually reserved in advance, since they are very popular. We have rigorous deep cleaning schedule and preventative maintenance schedule to ensure our hotel remains "Ultra Clean" Certified. The beach rentals are high end teal wood chairs and umbrellas. We do have complimentary beach toys available outside in the beach cabana style storage by the front entrance. Our daily breakfast offerings have recently been upgraded to include Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and Sugar Free Syrup.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun staying in a retro room. Has been nicely updated with a great view of the ocean. They put out a nice breakfast selection and have popcorn and cookies available early evening. Enjoyed our stay very much.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Robert,Thank you for your wonderful review! We're delighted to hear that you had a fun and enjoyable stay in our retro room with its updated features and a great ocean view. It's fantastic that you appreciated our breakfast selection and the added touch of popcorn and cookies in the early evening. We look forward to hosting you again for another memorable experience. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Shane

Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Hello Shane,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to spend a quiet time.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Maria,Hello! We're delighted to hear that you enjoyed a quiet and peaceful time during your stay with us! Creating a serene environment for our guests is one of our top priorities. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another relaxing stay!Sincerely, Heather General Manager

10/10 Excellent

Monica

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 13 Jan 2024
Dear Monica,Thank you for your fantastic review! We're thrilled to hear that you had an excellent stay at our hotel and that our commitment to providing the highest level of service was evident during your visit. Your ten-star rating is a testament to the hard work of our team, and it inspires us to continue delivering exceptional experiences for our guests. We can't wait to welcome you back and provide you with another unparalleled stay in the near future!Sincerely, Heather General Manager

10/10 Excellent

REBECCA, Federal Way

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 4 Jan 2024
Hello Rebecca,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

4/10 Poor

Clare

Travelled with family
Disliked: Amenities
The property was nothing like the pictures. Given that It’s rating was excellent, I was expecting so much more. There was a parking fee that wasn’t even mentioned in the advertising, and the place is in the middle of nowhere with nothing else around. Why there is a parking fee on the property of this hotel. I’m not sure. Supposedly it would be refunded had I given a good review . The room was stinky like a wet basement and it looked as though it had been flooded in the last year or so. There was no hot water to speak of. It was lukewarm at best, and the water pressure was terrible. The only redeeming quality was that the breakfast was reasonably decent.. I paid $800 for two nights to stay at this place, and would never stay there again! We had a room facing the ocean, but the road was so high in front of us that all we could see looking out of our sliding glass door was grass. One would have to be on the second floor to get any kind of view to the ocean.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 3 Jan 2024
Dear Clare,I am deeply saddened to read your comments. I sincerely apologize for the negative experiences you had during your stay. It is never our intention for our guests to have anything less than a pleasant and enjoyable visit. We will thoroughly investigate each point you raised and take the necessary actions to rectify the situation. Rest assured, we are implementing additional measures to ensure the comfort and satisfaction of our valued guests. We would greatly appreciate the opportunity to welcome you back and provide you with a much-improved stay. Please consider visiting us again in the future.Sincerely,Hotel Manager

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean place to visit. Great customer service. Will be heading back soon!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2 Jan 2024
Dear Abraham,It is truly amazing to receive such positive feedback from you. Our team is excited to see your appreciation. We are happy to hear that you enjoyed the location and your stay. We eagerly look forward to welcoming you back again in the future.Sincerely,Hotel Manager

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Leandro,We really enjoy serving guests that like to stay by the beach, but still want to be only 5 Minutes from Beautiful Downtown Saint Augustine. It was a pleasure to serve your family. Very happy to see that you thoroughly enjoyed our quaint little Inn. Yes-We do have an All American housekeeping staff to ensure our rooms are Ultra Cleaned each and every day. Reviews like yours help us to be a top 10% highest rated hotel in the World. We do bake fresh Cookies and pop fresh popcorn each evening at 5 PM. We wake up each and every day with “Southern Hospitality” on our mind. Thank You for your honest review about your great stay! We offer a complimentary parking package which can be booked simply by searching around a few extra minutes. The OceanView rooms with private balconies truly do have a breathtaking view of the Atlantic Ocean. Our Oceanview rooms are usually reserved in advance. We have rigorous deep cleaning schedule and preventative maintenance schedule to ensure our hotel remains “Ultra Clean” Certified. Complimentary Sunscreen is now available at the Pool Deck. We do have complimentary beach toys available outside in the beach cabana style storage by the front entrance. It was also great to hear the you enjoyed our 1 Acre Private Beach. Our daily rotating menu breakfast offerings have recently been upgraded to include Sausage, Scrambled Eggs, Bacon, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and even Sugar Free Syrup for all the diabetics that come to enjoy our fabulous hotel. Once again: Be sure to book our complimentary parking package to save. Additionally, we now have 55 Inch TV's and brand new 2023 Chiropractor approved Simmons Black Beds which cost over 4000.00 each in all guest rooms for your next trip to beautiful Saint Augustine, Florida. We look forward to seeing everyone at our award winning hotel soon!Ps: Thank You for enjoying your very special occasion at our hotel. We do not support China whatsoever, even our linens are specifically made in countries other than China.Sincerelly,Heather SpiceGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Hello Mary,Thank you for your kind words! We're delighted to hear that you found our hotel to be very nice, with a great location and exceptional staff. Your positive feedback means the world to us, and we look forward to welcoming you back on your next visit. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Jackeline

Stayed 1 night in Dec 2023
Response from Heather on 18 Jan 2024
Dear 5 Star Guest,Thank You very much for booking your next stay using the free parking package.It is a pleasure for us to read great reviews like yours. The Oceanview rooms are usually reserved in advance, since they are very popular. We have rigorous deep cleaning schedule and preventative maintenance schedule to ensure our hotel remains "Ultra Clean" Certified. The beach rentals are high end teal wood chairs and umbrellas. We do have complimentary beach toys available outside in the beach cabana style storage by the front entrance. Our daily breakfast offerings have recently been upgraded to include Eggs, Bacon, Sausage, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and Sugar Free Syrup.Next time, Please be sure to book thee complimentary parking package which can be found by looking around a few extra minutes and you will save!We look forward to serving to the very best 5 Star experience during your next stay at our beautiful hotel.

8/10 Good

Michael, Chapin

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Hello Michael,Thank you so much for your wonderful feedback! We're delighted to hear that you found everything clean and comfortable during your stay. It's great to know that our location met your expectations, allowing you to experience the beach's sights and sounds. We appreciate your positive rating and look forward to welcoming you back in the future. Next time, try booking directly, which can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 Excellent

Pasquale J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Hello Pasquale,Thank you for being a loyal guest and for choosing our hotel for the third time! We truly appreciate your continued support and are delighted to hear that you found our hotel excellent.It's great to know that our friendly staff and dedication to cleanliness continue to meet your expectations. We look forward to welcoming you back for your fourth visit and beyond. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather, General Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on 25 Dec 2023
Hello Vicki,Thank you for sharing your delightful experience at our hotel! We're thrilled that our management and staff provided attentive and friendly service throughout your stay.It's fantastic to hear that you appreciated our older yet well-maintained property, along with the convenience of our private beach just across the road. We're pleased you enjoyed our diverse coffee flavors and the convenience of having breakfast included, with the option to enjoy it in the comfort of your room.We're delighted that our location allowed you to explore the charm of St. Augustine through its trolley tour and festive Christmas displays. We're always happy to assist guests with tickets to local attractions.Next time, booking directly can give you better deals and other privileges.Warm regards,HeatherGeneral Manager

10/10 Excellent

Clarence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in on the 22nd Dec for a night, but I reserved two ocean view rooms for us and our visitors. First of all, we came to see the Festival of Lights @downtown St Augustine but we also wanted to experience the beach. Rooms are very clean, soundproofed right that I hardly heard the waves nor the cars passing by. I enjoyed watching the sunrise from the balcony before heading down for breakfast. The staff did a great job, they offered a complete continental breakfast with do it yourself waffles and strawberries etc, coffees and even cappuccino machine. The front desk staff is super! Mandy is very friendly and she made sure our needs were met! She made the biggest impact making sure we are welcome and all taken care of.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Hello Clarence,Thank you for sharing your recent experience with us! We're thrilled to hear that your stay, tailored with ocean view rooms, perfectly complemented your visit to the Festival of Lights in downtown St. Augustine.It's fantastic that you found our rooms to be clean and well-soundproofed, offering a serene ambiance to enjoy the breathtaking sunrise from your balcony. We're delighted you appreciated our continental breakfast selection, especially the DIY waffles and strawberries, along with our assortment of coffees and cappuccino.Mandy and our front desk team are indeed incredible assets to our hotel, dedicated to ensuring our guests feel warmly welcomed and cared for throughout their stay. We'll be sure to pass along your kind words to Mandy, as she'll be thrilled to know she made such a positive impact on your visit.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience soon!Warm regards,HeatherGeneral Manager

10/10 Excellent

Jhenelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay if you want a real feel for the warmth & charm of St.Augustine & its people instead of a cold impersonal hotel. The staff provided wonderful support in every need of our visit. Their breakfast & coffee are excellent and will accommodate any request if possible. We stayed 1night for the Christmas Nights of Lights and I can safely say that we will be back. The plus side, the beach is a five walk from the hotel. At Checkout, Selim was so gracious and lovely. We will be back in the summer for sure.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
DearJhenelle,Thank you for taking the time to share your delightful experience with us! We're thrilled that our hotel provided you with an authentic feel for the warmth and charm of St. Augustine, showcasing the true essence of the city and its people.It's wonderful to hear that our staff ensured your visit was nothing short of exceptional by providing exceptional support throughout your stay. We're glad you enjoyed our delicious breakfast and coffee offerings, and we always aim to fulfill any special requests our guests may have.Attending the Christmas Nights of Lights must have been a magical experience, and we're delighted to know that you plan on returning. The proximity of the beach being just a short walk away adds even more appeal to our location.Selim is indeed a gem, and we're pleased to hear that he provided gracious and lovely service during your checkout. We'll make sure to pass along your kind words to him.Thank you for choosing our hotel, and we look forward to providing you with another wonderful stay.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

2/10 Terrible

youngwon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Youngwon,Thank you for your stay and the feedback with one star. But it does not say whether you had a positive experience or otherwise.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

10/10 Excellent

Annabell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The private beach
We loved our stay! The staff was beyond incredible and the kids had a blast at the private beach area! Will definitely be making this our staple next trip!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Annabell,Thank you for being a loyal guest and for choosing our hotel for the third time! We truly appreciate your continued support and are delighted to hear that you found our hotel excellent.It's great to know that our friendly staff and dedication to cleanliness continue to meet your expectations. We look forward to welcoming you back for your fourth visit and beyond. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather, General Manager